scholarly journals Exploring Frontline Employees’ Motivations to Engage in value Cocreation: A Context of Non-Fuel Retailing

2021 ◽  
Vol 124 ◽  
pp. 09001
Author(s):  
Muhammad Amin ◽  
Amjad Shamim ◽  
Zulkipli bin Ghazali
Keyword(s):  
Professional Identity ◽  
Case Analysis ◽  
Career Progression ◽  
Frontline Employees ◽  
Structured Interviews ◽  
Topic Guide ◽  
Financial Benefits ◽  
Exploratory Technique ◽  
Value Cocreation ◽  
Cross Case Analysis

In the context of non-fuel retailing, the goal of this study is to find out what motivates frontline employees to participate in value cocreation activities with consumers. According to this study, frontline employees participate in value cocreation activities to attain the expected or perceived value they desire. Through the conduction of six interviews in Malaysia's automotive sector, this study used an exploratory technique to investigate the underlying characteristics of frontline employees' motives. Semi structured interviews were done with the use of a topic guide, but the researchers were not confined in their frame of reference, allowing them to explore for clarification and confirmation. The results of the interviews were examined using an idiographic technique and then compared using cross-case analysis. Professional identity, financial benefits, career progression opportunities, and workplace recognition are all motivators for frontline employees to cocreate value. Due to variances in the employees' past expectations, these reasons may change across different service situations. Managers may begin measuring and managing service interactions between frontline personnel and customers by understanding their motives to cocreate value.

Exploring lived experiences of spirituality amongst five Dalcroze teachers

2018 ◽  
Vol 48 (2) ◽  
pp. 163-181 ◽  
Author(s):  
Liesl van der Merwe ◽  
John Habron
Keyword(s):  
Music Education ◽  
Interpretative Phenomenological Analysis ◽  
Case Analysis ◽  
Music Educators ◽  
Spiritual Experiences ◽  
Structured Interviews ◽  
Individual Participant ◽  
Movement Awareness ◽  
Conceptual Study ◽  
Cross Case Analysis

This article presents an interpretative phenomenological analysis (IPA) of the lived spiritual experiences of five Dalcroze teachers while teaching Dalcroze Eurhythmics. It responds to a recent expansion of research into spirituality within music education and also in relation to Dalcroze Eurhythmics. However, there is no study on the lived spiritual experiences of Dalcroze practitioners. Therefore, the purpose of this article is to understand how five Dalcroze teachers make sense of their spiritual experiences while teaching Dalcroze Eurhythmics. After semi-structured interviews, we interpreted the experiences of each individual participant separately before doing a cross-case analysis. A six-step, iterative, and inductive data analysis cycle was followed. The superordinate themes that emerged are: Breathing is essential; Giving and receiving energy (physical and emotional); Creating connections through sound and movement; Awareness of self, other, environment, and music; Growth and learning; Meaning and holism; Wellbeing; and Precious moments of transcending time and space. Participants’ spiritual experiences are discussed against the background of “A conceptual model of spirituality in music education” as well as “A conceptual study of spirituality in selected writings of Émile Jaques-Dalcroze.” Music educators’ awareness of spirituality while teaching Dalcroze Eurhythmics could be heightened to increase their “pedagogical thoughtfulness and tact.”

Exploring current enablers and barriers for sustainable proximity manufacturing

2019 ◽  
Vol 23 (4) ◽  
pp. 551-571 ◽  
Author(s):  
Petchprakai Sirilertsuwan ◽  
Daniel Hjelmgren ◽  
Daniel Ekwall
Keyword(s):  
Case Analysis ◽  
Business Environment ◽  
Clothing Industry ◽  
Future Research ◽  
Structured Interviews ◽  
Bottom Line ◽  
Content Type ◽  
Institutional Infrastructure ◽  
And Performance ◽  
Cross Case Analysis

Purpose Amidst offshoring and reshoring trends, the purpose of this paper is to explore why business practitioners, especially from the labour-intensive clothing industry, choose to manufacture some products in proximity to the high-cost European market. Moreover, the rise of sustainability concerns led us to further explore whether these reasons relate to triple bottom line (TBL): business, environment and society. Design/methodology/approach The content analysis was adopted for within-case and cross-case analysis of data from semi-structured interviews of managers from 12 clothing companies. Findings Within-case analysis showed enablers and barriers (factors) of proximity manufacturing within each company’s characteristics under TBL. Cross-case analysis showed the most-mentioned enablers (high-quality suppliers, short lead-time and fast replenishment) and barriers (expensive production cost and lack of industrial set-up and seamstresses). The findings revealed both common and different factors from existing studies. Research limitations/implications Besides being motives for companies to bring manufacturing back to Europe, the results can be used by researchers and companies to develop criteria and performance measures of manufacturing locations for enhancing the TBL sustainability. Future research may explore different locations and industries for possibilities of proximity–manufacturing generalisation. Social implications Findings show that governments could focus on eliminating barriers of proximity manufacturing and creating favourable institutional infrastructure for the European clothing industry and sustainability. Originality/value This paper highlights updated proximity–manufacturing factors from practices in relation to TBL sustainability, including support for proximity manufacturing as a practice for TBL enhancement.

Exploring the Determinants of Organizational Resilience in Islamic Banks

2020 ◽  
pp. 196-217
Author(s):  
Mohamed Mahmoud Abo Alrob ◽  
Ayham A. M. Jaaron
Keyword(s):  
Adaptive Capacity ◽  
Case Analysis ◽  
Islamic Banking ◽  
Organizational Resilience ◽  
Two Dimensional ◽  
Islamic Banks ◽  
Critical Component ◽  
Structured Interviews ◽  
Archival Documents ◽  
Cross Case Analysis

Resilience has been viewed as the critical component behind Islamic banking organizations' ability to respond and compete during crisis. However, there seems to be scarcity of empirical attempts to explore the determinants of stronger resilience in Islamic banking organizations. This article is an attempt to develop a managerial framework of Islamic banking organizations that identifies these determinants of improved resilience. Two case studies were conducted in two Islamic banks in Palestine. Data were collected via semi-structured interviews, observations, and archival documents, followed by the use of the Resilience Benchmark Tool (RBT). Cross-case analysis of the results shows that organizational resilience in banking organizations is characterized by two dimensional determinants for improving organizational resilience; planning and adaptive capacity along with a set of ten resilience enhancing factors. The article demonstrates important dynamics of how resilient capabilities can be incorporated into the managerial models of banking organizations during turmoil.

scholarly journals Collectively innovating; modelling responsible exposure in heterarchical organisations

2019 ◽  
Vol 12 (1) ◽  
pp. 127-141
Author(s):  
Sarah Schoellhammer ◽  
Stephen Gibb
Keyword(s):  
Design Methodology ◽  
Innovation Management ◽  
Case Analysis ◽  
Structured Interviews ◽  
Content Type ◽  
The Cross ◽  
Collective Innovation ◽  
Innovation Practices ◽  
Cross Case Analysis ◽  
Practical Implications

Purpose This paper aims to develop a model of collective innovation, with respect to innovation strategy, structure and culture in heterarchies. The enabling of collective innovation in heterarchies is conceptualised as “responsible exposure”. Design/methodology/approach A study adopting cross-case analysis was undertaken with five organisations perceived to have heterarchical characteristics. These included one small company, two medium-sized companies and two larger companies, all were European. Data from semi-structured interviews, a survey of staff and other sources provide evidence of collective innovation practices. Findings The cross-case analysis suggests that the management of collective innovation is different from “classic” innovation management. It is more about enabling “responsible exposure” than the management of “shelter” for collective innovation. Research limitations/implications The strength of cross-case analysis and conceptual framework validation is limited by the cases being all from the European region. Practical implications What strategy, structure and culture for “responsible exposure” may mean can be described. Heterarchies will always be relatively rare, though lessons from how they enable collective innovation can be more widely learned. Lessons for the wider population of organisation that combine hierarchical and heterarchical characteristics and seek greater innovation are identified. Social implications Collective innovation, which requires “responsible exposure” has implications for the capabilities of managers and professionals concerned with innovation. Originality/value The cross-case analysis of innovation in heterarchies is original, leading to the description of a model of “responsible exposure” for collective innovation.

scholarly journals Participants’ experiences from group-based treatment at multidisciplinary pain centres - a qualitative study

2021 ◽  
Vol 0 (0) ◽  
Author(s):  
Torunn Hatlen Nøst ◽  
Astrid Woodhouse ◽  
Lars-Oskar Dale ◽  
Karen Walseth Hara ◽  
Aslak Steinsbekk
Keyword(s):  
Controlled Trial ◽  
Tertiary Care ◽  
Case Analysis ◽  
Positive Experience ◽  
Structured Interviews ◽  
Clear Cut ◽  
Personal Stories ◽  
Registration Number ◽  
Randomised Controlled ◽  
Cross Case Analysis

Abstract Objectives The aim of the study was to explore the experiences of participants in non-pharmacological group-based treatments delivered as part of a randomised controlled trial at Norwegian tertiary care pain centres. Methods Individual semi-structured interviews with 15 persons were conducted. The data were analysed with a descriptive thematic cross-case analysis based on the method of systematic text condensation. Results All participants talked about some aspects of the group-based treatments as a positive experience, but mainly the outcome was in line with their expectations; they hoped it would reduce their pain but did not expect it. There were no clear-cut differences in the experiences between the participants from the two different intervention groups. The content was experienced as both relevant and interesting but also to introduce concepts that were difficult to grasp and understand. Similarly, the experiences of participating in a group-based treatment were mostly stimulating but could also be challenging because of an expectancy of sharing personal stories. Although experiencing few changes to their pain they came away with techniques and lessons that were valuable to them. Conclusions In this study, taking part in group-based treatment was perceived as giving positive and valuable lessons, due to relevant content and learning from the professionals and fellow participants, but without any clear indication of reduced pain. Approval from ethical committee number 10260 REK Midt. Trial registration number ClinicalTrials.gov NCT04057144.

Exploring the Determinants of Organizational Resilience in Islamic Banks

2018 ◽  
Vol 8 (4) ◽  
pp. 80-98 ◽  
Author(s):  
Mohamed Mahmoud Abo Alrob ◽  
Ayham A. M. Jaaron
Keyword(s):  
Adaptive Capacity ◽  
Case Analysis ◽  
Islamic Banking ◽  
Organizational Resilience ◽  
Two Dimensional ◽  
Islamic Banks ◽  
Critical Component ◽  
Structured Interviews ◽  
Archival Documents ◽  
Cross Case Analysis

Resilience has been viewed as the critical component behind Islamic banking organizations' ability to respond and compete during crisis. However, there seems to be scarcity of empirical attempts to explore the determinants of stronger resilience in Islamic banking organizations. This article is an attempt to develop a managerial framework of Islamic banking organizations that identifies these determinants of improved resilience. Two case studies were conducted in two Islamic banks in Palestine. Data were collected via semi-structured interviews, observations, and archival documents, followed by the use of the Resilience Benchmark Tool (RBT). Cross-case analysis of the results shows that organizational resilience in banking organizations is characterized by two dimensional determinants for improving organizational resilience; planning and adaptive capacity along with a set of ten resilience enhancing factors. The article demonstrates important dynamics of how resilient capabilities can be incorporated into the managerial models of banking organizations during turmoil.

scholarly journals An exploration into the opportunities and constraints for career progression into leadership roles for School Business Managers in the state sector in England

2021 ◽  
pp. 089202062199967
Author(s):  
Josephine Marchant
Keyword(s):  
Career Progression ◽  
The State ◽  
Research Approach ◽  
Leadership Roles ◽  
Business Managers ◽  
Structured Interviews ◽  
State Sector ◽  
Education Professionals ◽  
School Business ◽  
Survey Responses

Drawing on data from 116 survey responses by School Business Managers, and 7 semi-structured interviews with education professionals carried out between October 2017 and February 2018, this article reports on findings from a research project focussing on the opportunities and constraints for career progression into leadership roles for School Business Managers (SBMs) in the state sector in England. The article considers the differing roles and responsibilities of SBMs, how leadership is perceived in schools, the visibility of the SBM role, career aspirations of the SBMs who were surveyed, and the perceived constraints to progression to leadership roles. Analysis of the data was carried out using an inductive research approach using mixed methods. Snowballing was used to obtain a meaningful sample size for survey responses. Interviewees were chosen on the basis of judgement sampling. The sampling design for the survey and the interviews was one of non-probability. Findings suggest that leadership roles for SBMs do exist but that there are considerable constraints to these being achieved, not least the lack of appetite amongst SBMs to do so.

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