Detecting empathy in public organizations: Creating a more relational public administration

2019 ◽  
pp. 1-24 ◽  
Author(s):  
Stephanie Dolamore
Keyword(s):  
Public Administration ◽  
Public Organizations

scholarly journals Non-Face-to-Face Public Services and Perceptions of Public Organizations

2021 ◽  
Vol 13 (21) ◽  
pp. 12185
Author(s):  
Da-Hee Lim ◽  
Dae-Woong Lee
Keyword(s):  
Public Administration ◽  
Public Service ◽  
Public Services ◽  
Public Organizations ◽  
Structural Equations ◽  
Public Research ◽  
Institute Of Public Administration ◽  
Face To Face ◽  
The Government ◽  
Structural Equations Model

Public services are the primary channels and government activities in which citizens contact public organizations. In turn, public services provided by the government are critical for citizens to recognize public organizations and governments according to their content and procedure. With the onset of COVID-19, the existing face-to-face public service delivery system has shown limitations in meeting citizens’ needs for public services (fastness, transparency, and safety); as a result, a shift to non-face-to-face public services is required. The study proposes the question: “How does citizens’ satisfaction with non-face-to-face public services affect public organizations (response and transparency) and government satisfaction?”. The purpose of this study is to verify the effect of satisfaction (content and procedural) with non-face-to-face public services on the perception (responsiveness and transparency) of public organizations and governments’ satisfaction. Specifically, non-face-to-face public services are divided into content and procedural aspects to analyze the responsiveness and transparency of public organizations and their impact on government satisfaction. This study used a structural equations model for analysis and used data collected in 2019 by the Korea Institute of Public Administration, a representative public research institute in Korea. The main analysis results are as follows: the responsiveness and transparency of public organizations increased alongside satisfaction with content and procedural satisfaction with non-face-to-face public services, and government satisfaction increased with responsiveness to and transparency toward public organizations.

Racialized Emotional Labor: An Unseen Burden in the Public Sector

2021 ◽  
pp. 009539972110375
Author(s):  
Nicole M. Humphrey
Keyword(s):  
Public Sector ◽  
Public Administration ◽  
Emotional Labor ◽  
Racial Bias ◽  
Public Organizations ◽  
People Of Color ◽  
Future Research ◽  
The Public

Discussions of race have often been on the periphery emotional labor scholarship. This piece considers the link between race and emotional labor, arguing that racial bias in public organizations creates disparities in emotional labor among employees. To make this argument, this piece explores white normativity in public administration and the implications this has for people of color when managing their emotions at work. Following this discussion, the article identifies key themes from the literature, before providing a framework for future research on emotional labor and race.

Teaching Biopolitics in a Professional Curriculum

1986 ◽  
Vol 5 (1) ◽  
pp. 59-66 ◽  
Author(s):  
Patrick G. O'Hara
Keyword(s):  
Decision Making ◽  
Organizational Behavior ◽  
Public Administration ◽  
Human Nature ◽  
Belief System ◽  
Public Organizations ◽  
Public Administrators ◽  
Graduate Study ◽  
Graduate Teaching ◽  
Decision Making Processes

This article considers the ways in which teachers of public administration can address biopolitical issues within an established professional curriculum. The author distinguishes between the teleological and instrumental aspects of a belief system, holding that biobehavioral explanation can be pedagogically useful and can provide public administrators with a model for assessing and responding to workplace phenomena. The article proposes that undergraduate and graduate teaching impose different standards on an instructor seeking to introduce biobehavioral and biostructural concepts. The different standards arise out of the explicit and focused career instrumentality of graduate study in public administration, as well as age graded differences in receptivity to particular propositions about human nature. Finally, this article details some ways in which biobehavioral explanation can be introduced in organizational behavior classes and in classes that consider the structure of public organizations and their decision-making processes.

A Place at the Table: Organization Theory and Public Management

2020 ◽  
Vol 3 (2) ◽  
pp. 77-82
Author(s):  
Andrew B Whitford ◽  
H Brinton Milward ◽  
Joseph Galaskiewicz ◽  
Anne M Khademian
Keyword(s):  
Organizational Behavior ◽  
Public Administration ◽  
Organization Theory ◽  
Public Management ◽  
International Workshop ◽  
Public Organizations ◽  
Recent Emergence ◽  
The 1960S ◽  
The University

Abstract In November 2018, the University of Arizona’s School of Government and Public Policy hosted an international workshop on the role of organization theory in public management. The intention was to renew interest in organization theory in public management research. Scholars such as Herbert Simon, Herbert Kaufman, and Richard Selznick made seminal contributions to organization theory through the study of public organizations from the 1940s through the 1960s. In our estimation, organization theory is underrepresented in public administration scholarship for the last several decades. There are natural reasons for this trend, including the discipline’s turn towards organizational behavior and the ascendancy of techniques that advance the study of large datasets and those that allow for experimental control. The recent emergence of “behavioral public administration” is a prominent example of this evolution. This symposium is an attempt to make a place at the table of public management for organization theory. The articles in this symposium contain articles from scholars who operate in the tradition of classic organization theory in new and innovative ways to lend intellectual purchase to studies of public organizations and public organizational networks.

scholarly journals ДЕРЖАВНЕ РЕГУЛЮВАННЯ ІНСТИТУТУ УСИНОВЛЕННЯ ПІД ЧАС ЕКОНОМІЧНОЇ КРИЗИ В УКРАЇНІ

2020 ◽  
pp. 38-42
Author(s):  
Кирило Домбровський
Keyword(s):  
Public Administration ◽  
Social Services ◽  
Economic Crisis ◽  
Social Protection ◽  
Public Organizations ◽  
State Regulation ◽  
Regulatory Framework ◽  
Bad Faith ◽  
Public Authorities ◽  
Charitable Contributions

The article deals with the main problems of state regulation of the institution of adoption during the economic crisis in Ukraine. These include: corruption in public authorities; adoption bureaucracy; bad faith on the part of state bodies in the field of adoption; imperfection of the national regulatory framework in the field of adoption; insufficient funding for training of potential adopters. The ways of solving the following problems are proposed: implementation of a transparent adoption procedure; coordinating the actions of public administration entities in the field of adoption; creating a clear mechanism for implementing the legislative and regulatory framework in the field of adoption; the delegation from the centers of social services of some powers in the field of adoption to public organizations; attraction of charitable contributions to the account of public organizations active in the field of social protection; improving legal liability for adoption violations.

scholarly journals The Public Management Reform in Romania

2020 ◽  
Vol 5 (1) ◽  
pp. 30-37
Author(s):  
Sergiu-Vlad Stan ◽  
◽  
Marius-Anton Stupar ◽  
Keyword(s):  
Public Administration ◽  
Public Management ◽  
Public Organizations ◽  
Administrative Reform ◽  
Public Authorities ◽  
Management Reform ◽  
The Public ◽  
Reform Strategy ◽  
Key Factor ◽  
The Eu

Romania's accession to the EU depended largely on the ability of Romanian public authorities to implement reforms among public organizations in the country. Globally, however, a successful public administration has become a key factor in determining a nation's competitive advantage. The purpose of this article is to emphasize the efforts of the Romanian public administration to submit to the process of administrative reform and as a consequence to contribute to the creation of an administrative reform strategy based on which Romanian public organizations can be reformed.

scholarly journals Exploring the Implementation of Artificial Intelligence in the Public Sector and in the Education

2020 ◽  
Vol 17 ◽  
Keyword(s):  
Artificial Intelligence ◽  
Public Sector ◽  
Private Sector ◽  
Public Administration ◽  
Public Organizations ◽  
Decision Makers ◽  
The Public

The evolution of artificial intelligence boosts its usage in the private sector, however the public administration seems to lag behind. This paper intends to identify the advantages and potential challenges for the implementation of the artificial intelligence in the public sector. The practical value of this paper lies in the fact that becomes a useful tool for decision makers that aim to adopt this technology in public organizations.

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