Knowledge and Knowledge Management in the Social Media Age

2013 ◽  
Vol 23 (1-2) ◽  
pp. 138-167 ◽  
Author(s):  
Jeff Hemsley ◽  
Robert M. Mason
Keyword(s):  
Social Media ◽  
Knowledge Management ◽  
The Social

scholarly journals The Roles of Information Technology in Islamic Bank Knowledge Management: A study of Two Syariah Banks in Palu

2017 ◽  
Vol 13 (2) ◽  
pp. 181
Author(s):  
Nurdin Nurdin
Keyword(s):  
Information Technology ◽  
Social Media ◽  
Knowledge Management ◽  
Future Research ◽  
Islamic Banks ◽  
Study Approach ◽  
The Social ◽  
Management Project ◽  
Conventional Banks

Information technology has been considered as a vital tool  for modern organizations  to support their knowledge management projects. Previous studies have found that success knowledge management projects were supported by various information technology infrastructures. They addressed how information technology has succesfully implemented to support knowledge management project within conventional banks. However, limited study has been proposed regarding how information technology play roles in support knowledge management project within Islamic banks. Through the case study approach, the author studied the use of information technology for knowledge management process within two Bank Syariah (Bank Mandiri and Bank BNI Syariah) in Palu Central Sulawesi. The author collected data through observation, written material, and  in-depth interviews with key informants from both banks. The findings show that information technology infrastructures have played important roles in support knowledge management projects within the Islamic banks. Those information technology infrastructures includes internet, intranet, websites, communication application such as email, and social media.  This study sheds light and provides new insight on how information technology has succesfully used to support knowledge management within Islamic banks. The results benefits both academic and practioners in Islamic banks and knowledge managemet area. As the social media was an important finding for knowledge management in Islamic banks,  future research need to focus on how social media should be used for knowledge management projects in Islamic banks

Social-Media-Based Knowledge Sharing

2018 ◽  
Vol 14 (1) ◽  
pp. 19-29 ◽  
Author(s):  
Shouhong Wang ◽  
Hai Wang
Keyword(s):  
Social Media ◽  
Knowledge Management ◽  
Social Context ◽  
Qualitative Analysis ◽  
Knowledge Sharing ◽  
Traditional Knowledge ◽  
Success Factors ◽  
Social Dimension ◽  
Key Success Factors ◽  
The Social

Social media continues to proliferate. This article presents a qualitative analysis of twelve cases of social-media-based knowledge sharing. The analysis reveals six categories of knowledge sharing in the social context. The analysis indicates that personalization of the organization entities and socialization of the participation on social media for knowledge sharing are two key success factors. The findings suggest that the social dimension, which has been absent from the traditional knowledge management models, broadens the scope of sustainable knowledge sharing practices in the digital society.

Knowledge Management and Social Media in Tourism Industry

2018 ◽  
pp. 92-115 ◽  
Author(s):  
Rocco Agrifoglio ◽  
Concetta Metallo
Keyword(s):  
Social Media ◽  
Knowledge Management ◽  
Knowledge Creation ◽  
Tourism Industry ◽  
The Social ◽  
Knowledge Preservation ◽  
Knowledge Creation And Sharing ◽  
Shed Light

The chapter aims to provide an overview of the role of social media for knowledge management in tourism industry. Respect than traditional tools, the social media penetration within such industry is growing thanks to opportunity for travelers and travel professionals to access critical tourism knowledge everywhere and every time. Prior research has mainly focused on how social media are changing the tourism industry, while it is lacking enough the contribution of these technologies to managing touristic knowledge. This chapter seeks to shed light on how social media support knowledge management, with particular attention to knowledge creation, sharing, and preservation processes, in tourism industry. In particular, while knowledge creation and sharing process have attracted the attention of scholars, knowledge preservation via social media seems be still in its infancy stage.

Challenges of Knowledge Management amidst Rapidly Evolving Tools of Social Media

2020 ◽  
pp. 745-760
Author(s):  
Ritesh Chugh ◽  
Mahesh Joshi
Keyword(s):  
Social Media ◽  
Knowledge Management ◽  
Knowledge Sharing ◽  
Mass Communication ◽  
Management Strategies ◽  
New Paradigm ◽  
Media Technologies ◽  
The Social ◽  
Massive Scale ◽  
The Right

Social media technologies have been embraced by individuals and organizations on such a massive scale in the last decade that knowledge sharing and application has molded into a totally new paradigm. It has not only changed the social discourse of communication but also affected the knowledge management strategies of organizations. This raises quite a number of fundamental challenges out of which three are being dealt in this chapter. The first challenge is whether knowledge management has fully embraced social media as a channel of mass reach the way it did in case of other means of mass communication. The second one is the question of speed and extent of knowledge sharing in social media. The third challenge is whether social media strategy can provide a high advantage to smaller and newer companies in comparison to older but larger organizations. It is apparent that the commercial aspect of social media is easy for a tête-à-tête but difficult to articulate and design the right strategy because it needs a lot of refinements owing to inherent complexities in the process.

Knowledge Management

2012 ◽  
pp. 169-199
Keyword(s):  
Social Media ◽  
Knowledge Management ◽  
Organizational Learning ◽  
Information Technologies ◽  
Mobile Technologies ◽  
Enterprise 2.0 ◽  
Affective Factors ◽  
Dynamic Leadership ◽  
The Social ◽  
History Of

This chapter examines the fundamentals of Knowledge Management (KM) and Intellectual Capital, traces the history of these movements, and explores organizational applications of both traditional and current KM implementations. The three subsystems that are fundamental to any KM system are examined, and the importance of organizational learning and sense-making for successful KM is explained. The necessity of treating knowledge management in a systemic organizational sense to include the social as well as the technological implications is rationalized, and the key attributes of an organization’s prevailing culture, including affective factors that encourage or block effective KM, are discussed. The importance of information technologies such as SCM, CRM, ERP, ERP II, and Web 2.0, Enterprise 2.0, mobile technologies, and social media is highlighted. Leadership concerns and application of dynamic leadership models are addressed in the text and in case studies.

Successful customer knowledge management implementation through social media capabilities

2017 ◽  
Vol 47 (3) ◽  
pp. 353-371 ◽  
Author(s):  
Sanaz Kargaran ◽  
Mona Jami Pour ◽  
Hossein Moeini
Keyword(s):  
Social Media ◽  
Knowledge Management ◽  
Customer Relationships ◽  
Information And Communications Technology ◽  
Group Method ◽  
Customer Knowledge ◽  
Content Type ◽  
Customer Knowledge Management ◽  
Expert Interview ◽  
The Social

Purpose Nowadays, the recent advances in information and communications technology and the advent of Web 2.0 technology have resulted in the increasing popularity of social media and provided enterprises and companies with new horizons in establishing an effective significant relationship with clients. Despite the recognized importance of social media in knowledge management (KM) and customer relationships, there is not any research to identify social media capabilities related to customer knowledge management (CKM). Therefore, the purpose of this study is to recognize the social media capabilities related to CKM effectively. Design/methodology/approach To obtain research objectives, literature review, focus group method and expert interview were applied to identify and categorize social media capabilities. Analytical hierarchy process (AHP) also used to prioritize capabilities important. Findings The results indicate social media capabilities such as conversation capability, sharing capability, groups/community capability, relationship capability, speed and ease of access for the public are the main capabilities related to exploit customer knowledge and manage it successfully. Research limitations/implications The results highlight the different social media capabilities for CKM approach which will enhance customer insight and personalized services. Because of the newness of CKM and social media implementation in Iranian firms, empirical study was not conducted for a better understanding of their business value. Originality/value The main innovation of this study is identifying the social media capabilities related to CKM and prioritizing them which allow managers to select the most appropriate social media tools based on these results.

scholarly journals Social media and knowledge management: A perfect couple

2020 ◽  
Author(s):  
R Helms ◽  
Jocelyn Cranefield ◽  
J van Reijsen
Keyword(s):  
Social Media ◽  
Knowledge Management ◽  
Social Knowledge ◽  
History Of Knowledge ◽  
The Social ◽  
History Of ◽  
International Publishing ◽  
Successes And Challenges

© Springer International Publishing AG 2017. This chapter forms the introduction to the Social Knowledge Management book. Prying back in time, the chapter first discusses the history of knowledge management and social media. Their emergence, evolution and difficulties are elaborated. Then, the revitalization of knowledge management by social media, through communities, networking and other technologies, is explained and illustrated. Furthermore, it is explained how the synthesis of knowledge management and social media opened even new avenues for both scholars and practitioners, through analyzing digital traces and the employment of the wisdom of the crowd. The chapter continues by providing an overview of its chapters and illustrates how every chapter informs the reader about novel theories and applications of social media for knowledge management in business or societal contexts. The reader is left with insight in the successes and challenges faced by these endeavors and therefore, this chapter concludes with a sneak preview for each of the chapters, inviting the reader to stat their journey into the realm of social knowledge management as it stands in current day science and practice.

Web 2.0 Tools and Application

2017 ◽  
pp. 218-234
Author(s):  
Yogita Ahuja ◽  
Praveen Kumar
Keyword(s):  
Social Media ◽  
Knowledge Management ◽  
Web 2.0 ◽  
Knowledge Sharing ◽  
Research Paper ◽  
Research Community ◽  
Drastic Change ◽  
Library Services ◽  
Web 2.0 Tools ◽  
The Social

Web 2.0 or can say the social media is the buzzword for LIS professionals. Recently the trend of web 2.0 is increasing its importance not in the field of knowledge sharing but also in knowledge managing. The main aim of this research paper is to highlight the features of web 2.0 tools which are useful for knowledge sharing and as well as in knowledge managing. This paper also highlights how web 2.0 has brought drastic change in library services or library operation, how the research community can get information in fraction of seconds, how library professional can adopt and maintain their prompt approach to answer the user's queries by using web 2.0 tools. This paper provides a contrast between the knowledge management, sharing and web 2.0 tools.

Challenges of Knowledge Management amidst Rapidly Evolving Tools of Social Media

2017 ◽  
pp. 299-314 ◽  
Author(s):  
Ritesh Chugh ◽  
Mahesh Joshi
Keyword(s):  
Social Media ◽  
Knowledge Management ◽  
Knowledge Sharing ◽  
Mass Communication ◽  
Management Strategies ◽  
New Paradigm ◽  
Media Technologies ◽  
The Social ◽  
Massive Scale ◽  
The Right

Social media technologies have been embraced by individuals and organizations on such a massive scale in the last decade that knowledge sharing and application has molded into a totally new paradigm. It has not only changed the social discourse of communication but also affected the knowledge management strategies of organizations. This raises quite a number of fundamental challenges out of which three are being dealt in this chapter. The first challenge is whether knowledge management has fully embraced social media as a channel of mass reach the way it did in case of other means of mass communication. The second one is the question of speed and extent of knowledge sharing in social media. The third challenge is whether social media strategy can provide a high advantage to smaller and newer companies in comparison to older but larger organizations. It is apparent that the commercial aspect of social media is easy for a tête-à-tête but difficult to articulate and design the right strategy because it needs a lot of refinements owing to inherent complexities in the process.

Sign in / Sign up

Export Citation Format

Share Document