Identity politics by design: users, markets and the public service provision for assistive technology in Norway

Accountability and oversight are constitutional requirements in all the spheres of government in the Republic of South Africa and their foundation is in the Constitution of the Republic of South Africa of 1996. All spheres of government are charged with the constitutional mandate of providing public services. The level of responsibility and public services provision also goes with the level of capacity of a particular sphere. However, most of the direct and visible services that the public receives are at the local sphere of government. As such, enormous resources are channelled towards this sphere of government so that the said public services could be provided. It is imperative that the three spheres of government account for the huge expenditures during the public service provision processes. The parliaments of national and provincial governments exercise oversight and accountability over their executives and administrations through the Public Accounts Committees, while the local sphere of government relies on the Municipal Public Accounts Committees. This article is theoretical in nature, and it seeks to explore the current state of public accountability in South Africa and to evaluate possible measures so as to enhance public accountability. The article argues that the current public accountability mechanisms are not efficient and effective. It is recommended that these mechanisms ought to be enhanced by inter alia capacitating the legislative bodies at national, provincial and local spheres of the government.

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An empirical study on application and efficiency of gridded management in public service supply of Chinese Government

Journal of Science and Technology Policy Management ◽

10.1108/jstpm-08-2015-0026 ◽

2017 ◽

Vol 8 (1) ◽

pp. 2-15 ◽

Cited By ~ 3

Author(s):

Bai XiuYin ◽

Muhammad Imran Hanif ◽

Li Fensheng ◽

Muhammad Shehzad Hanif ◽

Gu Yinhua

Keyword(s):

Public Service ◽

Rural Areas ◽

Service Provision ◽

Operation Mode ◽

Chinese Government ◽

Content Type ◽

The Public ◽

Public Service Provision ◽

The Government ◽

Urban And Rural Areas

Purpose Gridded management in the public service supply is still in the experience exploratory stage, and this paper aims to analyze the inherent logic and operation mode of the gridding mechanism of the public supply based on the existing theory study and practices, and verify its efficiency so as to come to the conclusion whether it could be promoted to a wider range. Design/methodology/approach The methodology applied in this paper was case study/deductive induction. Findings The grid model in the public service supply needs to be demonstrated completely in theoretical logic and operation principles before it is promoted across the country. Meanwhile, full support of the government is required in terms of service concept, function distribution, technical parameters and infrastructure. Research limitations/implications The inherent logic and operation mode of the gridding mechanism of the public service supply needs enough practice tests. The practical test of efficiency analysis of the gridding mechanism of the public service supply is not enough. Social implications This paper validated whether the gridding mechanism that originated from China’s urban management can be promoted to all over the country in the public service supply. It provides references for government policy. Originality/value This paper constructs a gridded management model for public service provision in urban and rural areas on the basis of an analysis of the plight of traditional model of public service provision, thus delivering the same standard of public service for both urban and rural areas through optimization of resource allocation without requiring more supply and fundamental change to the content of service.

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A Semantically Enabled Portal for Facilitating the Public Service Provision

Semantic Technologies for E-Government ◽

10.1007/978-3-642-03507-4_12 ◽

2009 ◽

pp. 287-314 ◽

Cited By ~ 1

Author(s):

Nikolaos Loutas ◽

Lemonia Giantsiou ◽

Vassilios Peristeras ◽

Konstantinos Tarabanis

Keyword(s):

Public Service ◽

Service Provision ◽

The Public ◽

Public Service Provision

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OPTIMIZATION OF THE BUSINESS PROCESS FOR THE PROVISION OF LAND FOR THE CONSTRUCTION FACILITIES

THE BULLETIN ◽

10.32014/2020.2518-1467.156 ◽

2020 ◽

Vol 5 (387) ◽

pp. 170-179

Author(s):

R. Salmanova ◽

◽

R. Ismailova ◽

◽

...

Keyword(s):

Economic Development ◽

Business Process ◽

Public Service ◽

Service Provision ◽

Business Processes ◽

Current System ◽

The Public ◽

Land Plot ◽

Public Service Provision ◽

The Government

The issue of efficient use of the land, as well as obtaining land from the government is one of the urgent issues in Kazakhstan. The article assesses the current system of public services “Provision of a land plot for the construction of a facility within the boundaries of a populated locality” This public service is provided for the construction of social facilities or the implementation of investor projects that are necessary for economic development. During the analysis, problems such as duplication of functions made by state bodies, dysfunctional system of request according to the principle of “One window”, bureaucracy for the consideration and the approval of a package of documents for granting the land plot were identified. To solve these problems, it was proposed to optimize the business processes of the public service “Provision of a land plot for the construction of a facility within the boundaries of a populated locality”, which allowed reducing the time, excluding duplicate functions, and increasing the transparency of the activities of state bodies.

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Sustaining Public–Private Partnerships for Public Service Provision Through Democratically Accountable Practices

Administration & Society ◽

10.1177/00953997211030516 ◽

2021 ◽

pp. 009539972110305

Author(s):

Moses Onyoin ◽

Christopher H. Bovis

Keyword(s):

Information Asymmetry ◽

Public Service ◽

Service Provision ◽

Democratic Accountability ◽

Private Partnership ◽

The Public ◽

Multiple Stakeholder ◽

Public Service Provision ◽

Sustainability Challenges

Despite the multiple stakeholder-centered complexities involved, the public–private partnership (PPP) modality is increasingly the vehicle of choice for the provision of public services in the developing world. This article asks how PPPs might overcome sustainability challenges in a meaningful way while examining which stakeholder-centered interventions are effective in facilitating rather than undermining the continuity of the partnership operations. We draw on the notion of democratic accountability and an in-depth qualitative sector-level case study in Uganda. The findings underscore the primacy of practices that help to reduce stakeholder information asymmetry, increase partnerships’ procedural legitimacy, and improve the understanding of substantive partnership outcomes.

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Government Capacity Enhancement and Political Progress

Electronic Governance and Cross-Boundary Collaboration ◽

10.4018/978-1-60960-753-1.ch016 ◽

2012 ◽

pp. 294-303

Author(s):

Feng-Chun Yang

Keyword(s):

Social Change ◽

Public Service ◽

Service Provision ◽

The Public ◽

Capacity Enhancement ◽

Internet Users ◽

Political Resources ◽

Public Service Provision ◽

Government Capacity ◽

And Control

This study focuses on e-government development progress in China, examining how China’s e-government building and implementation are impacting government and society to reveal its inner values. China’s e-government building and development have mainly focused on enhancing government capacity and this has eventually led to the imbalance between government and society. At the same time, it has also neglected government public service provision and the interactive capacity to link government and the public. This situation contributes to the persistence of the prevailing government management and control modes and the ignoring of the demands for social change and demands of the public will, thus setting aside political and social reform. This study also notes that government and internet users are engaging in increasingly fierce fights over the power of discourse power in a networked world and power over political resources. This will become the new variable that influences China’s e-government building and development.

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The Dangers of Fiscal Decentralization and Public Service Delivery: a Review of Arguments

Politische Vierteljahresschrift ◽

10.1007/s11615-020-00233-7 ◽

2020 ◽

Vol 61 (3) ◽

pp. 599-622 ◽

Cited By ~ 1

Author(s):

Helge Arends

Keyword(s):

Public Service ◽

Service Provision ◽

Local Governments ◽

Public Services ◽

Central Government ◽

Fiscal Decentralization ◽

Local Level ◽

Local Context ◽

The Public ◽

Public Service Provision

Abstract The prevailing belief is that local governments, which are closer to their citizens, can deliver public goods much more efficiently than a central government can. Yet skeptics argue that fiscal decentralization can be dangerous. The underlying motivation of this article is to review the basic rationale behind decentralizing public services from the perspective of three main controversies emerging from the literature on decentralization: (in)efficient, (un)equal, and (un)accountable service provision at the local level. For illustrative purposes, this review focuses on two complex and socially important sectors, health and education. The overall conclusion is that the dangers of decentralization are highly relevant to local public service provision, although there is evidence supporting both the decentralization-enthusiastic and the decentralization-skeptical views. When decentralizing public services, reformers should know the specificities of the public service, the local context, and the effects of the design of fiscal relations like the backs of their hands. If things go wrong, recentralization should be an option.

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Basic public services and the restructuring of the public finance system in China

Asian Education and Development Studies ◽

10.1108/aeds-07-2016-0056 ◽

2016 ◽

Vol 5 (4) ◽

pp. 438-453 ◽

Cited By ~ 1

Author(s):

Guangjian Xu ◽

Yan Wu

Keyword(s):

Public Finance ◽

Public Service ◽

Service Provision ◽

Public Services ◽

Historical Analysis ◽

Content Type ◽

Finance System ◽

Functional Changes ◽

The Public ◽

Public Service Provision

Purpose The purpose of this paper is to examine the financing and provision of basic public services in China. The main issue addressed is how to reform the public finance system to achieve quality and fairness in the provision of basic public services. Design/methodology/approach Based on an historical analysis of the functional transformation of the public finance system in China and on an empirical analysis of the current public finance system and the public service provision system, a comprehensive understanding was gained about the relationship between the financing and provision of basic public services. Findings The paper argues that there is a close relationship between the provision of basic public services and the functional changes made to the public finance system. Based on a systematic retrospective study of the Chinese Government’s efforts to improve basic public services over the last three decades, this paper offers policy suggestions on further public finance restructuring that would support better service provision. Originality/value By analyzing issues in the public service provision system, this paper contributes to the debate about the efficiency improvement made to governmental functions in China.

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Normative provision of the institute of appeals in the system of providing public services

Public administration aspects ◽

10.15421/151960 ◽

1970 ◽

Vol 7 (12) ◽

pp. 6-15

Author(s):

Т. В. Серьогіна

Keyword(s):

Service Delivery ◽

Public Service ◽

Service Provision ◽

Public Service Delivery ◽

Administrative Services ◽

The Public ◽

Application Procedure ◽

Public Service Provision ◽

The Status ◽

The Law

It is established that one of the first elements of ensuring the proper level of efficiency in the process of providing a public service is the appeals procedure. The need to prevent the possible influence of a subjective factor on the part of an official of a public authority requires the creation of the necessary basis, both theoretical and practical. However, attention of domestic scientists is not sufficient to the institute of appeals, so there is no single approach to defining the notion to date. It is revealed that the definition of the concept of "appeals" in the field of public service provision was not found in the legislative framework too. Therefore, it is proposed to update the provisions of the Preamble to the Law of Ukraine "On Citizens' Appeals" in the context of the public service delivery system.The peculiarity of the institute of appeals is the status of a person who is considered, depending on the sphere of public service, as a "subject of treatment", "educational seeker", "patient", "person, individual social groups, who are in difficult life circumstances and cannot independently to overcome”, which requires special attention.It is revealed that among the categories of appeals defined in the Law of Ukraine “On Citizens' Appeals”, the most relevant to the content of the concept of “appeals” in the public service delivery system is the statement.The application procedure is covered in more detail in the by-laws. In particular, it is approved the Classifier of Citizens' Appeals in the Cabinet of Ministers of Ukraine Decree No. 858 of September 24, 2008 and it is approved Methods of assessing the level of organization of work with appeals of citizens in the executive bodies in the Cabinet of Ministers of Ukraine Decree of June 24, 2009, No. 630.It is established that a considerable level of detailed fixing in the domestic regulatory framework of the procedure of appeals takes place only in the field of administrative services. The necessity of supplementing the mechanism of public service provision with a component related to the procedure of appeal is substantiated.

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Topical Issues on the Legal Regulation of the Public Enterprise in Slovenia

Lex localis - Journal of Local Self-Government ◽

10.4335/80 ◽

2009 ◽

Vol 7 (2) ◽

pp. 177-195 ◽

Cited By ~ 1

Author(s):

Boštjan Brezovnik

Keyword(s):

Public Goods ◽

Public Service ◽

Service Provision ◽

Legal Framework ◽

Legal Regulation ◽

Public Enterprise ◽

The Public ◽

Eu Member States ◽

Public Service Provision ◽

Statutory Regulation

When national authorities decide what activities will be needed to provide public goods and to what extent, they must also make a decision on the modes of allocation and distribution of public goods (which are the objects of public service provision) among users. In the practice of the EU Member States, a variety of diverse public service provision systems can be found. They vary between the public sector and the market, and they include numerous and highly diverse organisational forms of public service provision. A public enterprise is one of them. In the Slovenian legal regulation, a variety of problems arise due to the deficiencies in the existing public enterprise organisation. These problems mostly result from some public enterprise status issues regulated under private law. The biggest problem of statutory regulation of the public enterprise status in Slovenia is certainly the absence of a special organisational model of the public enterprise. KEYWORDS: • public services • public enterprise • legal framework • Slovenia

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