Supply chain performance improvement through partner relationship management in the high tech industry

Author(s):  
Mei-Ying Wu ◽  
Han-Ping Chou ◽  
Ya-Yueh Shih ◽  
Jui-Hsuan Wang
2020 ◽  
Vol 8 (5) ◽  
pp. 58-67
Author(s):  
Sahar E-Vahdati ◽  
Mohsen Akbari ◽  
Khosro Habibi

Purpose of the study: This study aims to examine the influence of supply chain management practices on the performance of the supply chain in oil and gas companies in Iran. Methodology: This is quantitative survey-based research and sampling is a simple random in which data are collected through a standard questionnaire. The questionnaires are distributed among 170 respondents in west oil and gas companies in Iran. The sample consists of 78% male and 22% female, who are mostly from the age range of 35-45. For hypotheses testing, descriptive statistics and structural modeling systems are used through SPSS and AMOS software to investigate the relationships between variables. Main Findings: The finding reveals that all supply chain management practices, namely supply chain unity, information sharing, and partner relationship management, have a significant positive impact on supply chain performance. Applications of this study: The findings of the study can be implemented in the oil and gas industry to enhance supply chain performance. Besides, chain managers will understand the effects of implementing effective and high-quality supply chain unity, information sharing, and partner relationship management in performing of the supply chain in their companies. Novelty/Originality of this study: This study contributes to the literature by utilizing the social exchange theory in the relationship between supply chain management practices and supply chain performance in oil and gas companies.


Author(s):  
Riyad Eid ◽  
Mustafa Zaidi

The airline industry is known as high-tech industry that leads other business sectors, serving as a technological role-model. This paper proposes a conceptual model for Customer Relationship Management (CRM) implementation in the airline industry, using a case study of a Mexican airline. The authors provide new theoretical grounds for studying the CRM. This study is an empirical assessment of the CRM model and also assesses the basic phases of the CRM implementation which are 1) Information Phase, 2) Trust Phase and 3) Objectives Phase.


Author(s):  
Dheeraj Chandra ◽  
Dinesh Kumar

PurposeThe purpose of this paper is to identify the key performance indicators (KPIs) of vaccine supply chain of Universal Immunization Program (UIP) India, and measure their impact on vaccine supply chain performance improvement, so that results of this study can help the decision makers manage the activity and effectiveness of their resources in order to improve vaccine delivery performance and child immunization coverage.Design/methodology/approachThe 41 KPIs in terms of four dimension of the balanced scorecard (BSC), i.e. financial, customer, internal process and learning and growth have been identified and validated from the literature and expert’s opinions. Further, the impact of internal process and learning and growth performance indicators on the vaccine supply chain performance improvement have been evaluated using two-way assessment. The rankings obtained using two-way assessment are then compared to DEMATEL approach to validate the results.FindingsThe results from the analysis reveal that “Enhancement in employee work satisfaction” (LG3=10.08 percent), “Enhancement in professional vaccine supply chain managers and leaders” (LG2 = 6.70 percent) “Improvement in planning and coordination in the supply chain” (LG9 = 6.57 percent) are the three critical performance indicators having maximum impact on vaccine supply chain performance improvement. The decision makers should give priority to these performance indicators to improve delivery performance and immunization coverage.Social implicationsThis study focuses on the improvement in vaccine delivery performance, therefore, analysis and findings can be useful to government immunization programs of India to other developing nations to improve child immunization coverage.Originality/valueTo our knowledge, this paper is first to attempt to provide a direction to improve immunization coverage through vaccine supply chain performance indicators.


2013 ◽  
Vol 34 (1) ◽  
pp. 93-114 ◽  
Author(s):  
Sonia M. Lo

Purpose – The aim of this study is to understand the effect of a firm's position in a supply chain in its industry on the attitude of the firm toward green strategies through empirical data analysis. This study aims to answer the following research questions: Do the environmental uncertainties a firm faces differ with the firm's position in the supply chain when going green?, Would the motivation of a firm for going green vary with uncertainties it faces in the supply chain? and Would green-related practices a firm accepts or executes vary with the firm's position in the supply chain? Design/methodology/approach – The case study method was utilized in this study. The main objects are firms in the high-tech industry of Taiwan, and 12 firms were selected for in-depth investigation. The unit of analysis was a firm. Face-to-face in-depth interviews, approximately 90-105 minutes for each, were conducted with each of the 12 cases. The respondents were middle- to high-level managers. The interviews were recorded and transcribed. Additionally, second-hand information was acquired regarding each case through channels such as firm web sites, documents, and media reports. These integrated data were later utilized in the single-case and cross-case analysis stages. Findings – In this study, firms of Taiwan's high-tech industry are divided into the upstream (raw material supplier), midstream (original design manufacturers/original equipment manufacturer), and downstream (brand company) categories. It is first found the uncertainties a firm encounters when implementing green practices are related to its position in the supply chain. The closer a firm is to the upstream of the supply chain, the higher the competitive uncertainty. In contrast, the closer a firm is to the downstream, the higher the demand uncertainty. Furthermore, the internal and external driving forces of firms in promoting green practices are related to the types of uncertainties the firms encounter in the supply chain. A firm's internal driving force is positively associated with the demand uncertainty it faces, however, negatively with the competition and supply uncertainties. On the other hand, a firm's external driving force is positively associated with the competition and supply uncertainties it faces, however, negatively with the demand uncertainties. Additionally, the association between firm willingness to promote green practices and its position in the supply chain is explored. It is found that, for firms located in the downstream of supply chain, it emphasizes more on the practices of green design, purchase, and internal environmental management. If a firm is located in the midstream of supply chain, it will focus more on the practice of green manufacturing and logistics. Originality/value – This study has expanded the discussion of green supply chain management. It establishes the relationship between the uncertainties and the major driving forces of firms for implementing green practices. This approach is rare in previous literature. Furthermore, past literature has suggested that a specific relationship exists between driving factors and firm practices. The author believes that such a relationship must be based on the position of firms in the supply chain; thus, the author has identified the relationship between supply chain position and green practices.


2011 ◽  
Vol 215 (3) ◽  
pp. 581-589 ◽  
Author(s):  
Wenming Chung ◽  
Srinivas Talluri ◽  
Ram Narasimhan

2021 ◽  
Vol 2089 (1) ◽  
pp. 012054
Author(s):  
Dianawati Fauzia ◽  
Kemas Zaky Zamzamy

Abstract This research begins by determining and validating indicators (KPIs) that will be used to measure performance in the company’s supply chain, and making questionnaires to compare priorities between indicators and also each attribute and process at each SCOR level. This study has five general processes of supply chain. Each process is further divided into several attributes that are included at level two within the SCOR framework, namely reliability, responsiveness, flexibility, cost, and assets. Furthermore, each of these attributes has a total of 49 performance indicator indicators. The next step is to validate and ensure each indicator can be measured in research by holding discussions with the company. This paper aims to obtain the value of the company's supply chain performance to determine the supply chain performance improvement strategy of PT. X so that the performance of the company's supply chain can improve.


Sign in / Sign up

Export Citation Format

Share Document