Systematic Heterogeneity in the Adaptation Process of Management Innovations
In this chapter, the authors investigate how the best practices approach “diffused” in the Italian public sector. They show that despite the lack of a clear original model or a strong brokering agency—and the considerable changes this management innovation went through in its arrival in Italy—the result was not complete idiosyncrasy. Rather, clear adaptation patterns and systematic heterogeneity emerged. They argue that the bottom-up emergence of such patterns can be explained by paying attention to the very nature of the public-sector field. They use these findings to develop a framework that accounts for the convergence/divergence of adaptation patterns in the “diffusion” of management innovations based on power relations between innovation brokers and adopters.