Beyond the pandemic: the role of the built environment in supporting people with disabilities work life

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Andrew Martel ◽  
Kirsten Day ◽  
Mary Ann Jackson ◽  
Saumya Kaushik
Keyword(s):  
Built Environment ◽  
Lived Experience ◽  
People With Disabilities ◽  
Meaningful Work ◽  
Contributing Factors ◽  
Content Type ◽  
Employer Attitudes ◽  
New Ways Of Working ◽  
Flexible Working ◽  
People With Disability

PurposeThe COVID-19 pandemic has engendered changes in previously unimaginable timeframes, leading to new ways of working, which can quickly become the “ordinary” way of working. Many traditional workplace and educational practices and environments, however, are disadvantageous to people with disability and consequently are under-represented in the workforce and higher education.Design/methodology/approachContributing factors include exclusionary societal and employer attitudes and inaccessible built environments including lack of attention to paths of travel, amenities, acoustics, lighting and temperature. Social exclusion resulting from lack of access to meaningful work is also problematic. COVID-19 has accelerated the incidence of working and studying from home, but the home environment of many people with disability may not be suitable in terms of space, privacy, technology access and connection to the wider community.FindingsHowever, remote and flexible working arrangements may hold opportunities for enhancing work participation of people with disabilities. Instigating systemic conditions that will empower people with disability to take full advantage of ordinary working trajectories is key. As the current global experiment in modified work and study practices has shown, structural, organisational and design norms need to change. The future of work and study is almost certainly more work and study from home. An expanded understanding of people with disabilities lived experience of the built environment encompassing opportunities for work, study and socialisation from home and the neighbourhood would more closely align with the UNCRPD's emphasis on full citizenship.Originality/valueThis paper examines what is currently missing in the development of a distributed work and study place continuum that includes traditional workplaces and campuses, local neighbourhood hubs and homes.

Service inclusion: the role of disability identity in retail

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Sarah Dodds ◽  
Nitha Palakshappa
Keyword(s):  
Lived Experience ◽  
Qualitative Methodology ◽  
Personal Narratives ◽  
People With Disabilities ◽  
Services Research ◽  
Content Type ◽  
Disability Identity ◽  
Consumer Services ◽  
Service Experiences

Purpose The purpose of this research is to explore the role of identity for consumers with disabilities in a retail context. Understanding disability identity is critical to ensuring inclusion in service environments. Despite the growing call to understand the role of identity in consumer services, research on disability identity and the impacts of identity on service inclusion remains minimal. Design/methodology/approach A qualitative methodology generated data through personal narratives from people with disabilities revealing deep insights into the complexity of identity in a fashion retail context. Findings Emergent themes detail five consumer disability identities – authentic unique self, integrated self, community self, expressive self and practical self – seen when viewing service experiences from the perspective of people with lived experience of disability. Individual and collective agency also emerged as key themes that enable people with disabilities to feel a sense of inclusion. Originality/value This research explores the service experiences of people with disabilities in a retail context through a disability identity lens. The authors contribute to service literature by identifying five consumer disability identities that people with a disability adopt through their service experience and present a typology that demonstrates how each identity impacts on agency, with implications for service inclusion.

Sport psychology coaching to align individual and team performance

2021 ◽  
Vol 11 (2) ◽  
pp. 1-29
Author(s):  
Amy Fisher Moore ◽  
Verity Hawarden
Keyword(s):  
Team Performance ◽  
Meaningful Work ◽  
Sports Psychology ◽  
Mental Skills ◽  
Sports Management ◽  
Contributing Factors ◽  
Content Type ◽  
Academic Level ◽  
Capital Development ◽  
The Impact

Learning outcomes Upon completion of the case discussion, students will be able to: identify the enablers of a mental skills coaching process and the broad outcomes as a result of a coaching intervention; understand the contributing factors towards creating greater psychological safety in a team and the impact this has on team performance; and identify positive leadership strategies to create an environment in which meaningful work and goal achievement increase engagement. Case overview/synopsis Leanne Redding was the mental skills coach for Maccabi, a professional league soccer club in Johannesburg, South Africa. Redding had worked with the club’s players using mental techniques, the ultimate aim being to improve performance. Redding’s work was based on the premise of trust, lived values, self-respect and reflection. She believed that a strengths-based approach grounded in sports psychology and aligned with mental contrasting enabled resilience. Her process of holding individual and team sessions helped with sustaining motivation, overcoming limiting fears and encouraging focus on the greater good of the team. The result was Maccabi’s promotion to the professional league of soccer. However, not all of her broad stakeholder group had bought into the value of sports psychology coaching. The case explores Redding’s process and her belief of the importance and buy-in from all players of the team values which should inform behaviour. The case concludes with Redding contemplating what she should do to gain greater acceptance from the rest of the coaching staff for her work. Complexity academic level This case can be used in graduate and postgraduate level courses such as an MBA, in management development programmes or in short executive education courses focusing on organisational behaviour, leadership and human capital development and sports management. Supplementary materials Teaching notes are available for educators only. Subject code CSS 7: Management Science.

Factors and actors for enhancing community flood resilience

2018 ◽  
Vol 9 (2) ◽  
pp. 153-169 ◽  
Author(s):  
Imon Chowdhooree ◽  
Ishrat Islam
Keyword(s):  
Built Environment ◽  
Drainage System ◽  
Mitigation Measures ◽  
Structured Interviews ◽  
Contributing Factors ◽  
Group Discussions ◽  
Reclaimed Land ◽  
Content Type ◽  
Governmental Organization ◽  
System A

Purpose Enhancing community flood resilience is a critical aspect of flood risk management that requires a systematic process of capacity building through incorporating mitigation measures. The inhabitants of South Rishipara, a riverside settlement of Bangladesh, are accommodating themselves in a flood-prone location through modifying their built environment. The purpose of this study is to conduct a detailed investigation regarding the built environment development and find out roles of different actors and contributing factors for enhancing community flood resilience. Design/methodology/approach This case study-based post-positivist research uses multiple lines of inquiries, which include focus group discussions, transect walks, in-depth semi-structured interviews, pair-wise comparisons and a questionnaire survey, mostly in a participatory appraisal manner to obtain data about community experiences and perceptions. Findings About 66.7 per cent of respondents identified themselves as severely affected by flood before the recent development with increased elevation of land, flood protection walls, reclaimed land from the river, underground drainage system, a new layout of plots and houses of better quality. In the post-development situation, not a single respondent identified him/ her in that condition. “Coordination and cooperation among GOs, NGOs and donor agency” (GO: governmental organization; NGO: nongovernmental organization) and “awareness about the flood vulnerability” were identified as key factors and the NGO was identified as the key actor for enhancing community flood resilience by the survey participants. Originality/value This research, through exploring the nuanced relationship between built environment development and community resilience, will contribute to address uncertainties associated with community capacities to respond to risks.

Typologies for co-working spaces in Finland – what and how?

Facilities ◽  
2016 ◽  
Vol 34 (5/6) ◽  
pp. 302-313 ◽  
Author(s):  
Inka Kojo ◽  
Suvi Nenonen
Keyword(s):  
Content Type ◽  
Non Profit ◽  
Academic Literature ◽  
For Profit ◽  
New Ways Of Working ◽  
Working Space ◽  
Flexible Working ◽  
Corporate Real Estate ◽  
User Access ◽  
Practical Implications

Purpose This paper aims to categorize the typologies of co-working spaces and describe their main characteristics. Design/methodology/approach The aim is reached by means of analyzing 15 co-working spaces located in the capital area of Finland. The data used consist of interviews, websites, event presentations and brochures. Findings As a result, six co-working space typologies were identified: public offices, third places, collaboration hubs, co-working hotels, incubators and shared studios. The categorization was made by using two axes: business model (for profit and non-profit) and level of user access (public, semi-private and private). Research limitations/implications The results provide a viewpoint on how co-working spaces can be categorized. Practical implications In practise, the results can be applied by all stakeholders who are working with alternative workplace solutions to respond to the needs of new ways of working, especially via workplace services for multi-locational and flexible working, including facilities managers, corporate real estate executives and designers. Originality/value This research builds on the previous academic literature on co-working spaces by making the phenomena more explicit for researchers and practitioners who are facing the challenges of developing new alternative workplace offerings.

scholarly journals Disabled Independent Living: From the Perspectives of Built Environment

2020 ◽  
Vol 5 (2) ◽  
pp. 107-112
Author(s):  
Nurul Fadzila Zahari ◽  
◽  
Adi Irfan Che Ani ◽  
Robiah Abdul Rashid ◽  
Haslina Hashim ◽  
...  
Keyword(s):  
Human Rights ◽  
Built Environment ◽  
Independent Living ◽  
People With Disabilities ◽  
Persons With Disabilities ◽  
Fundamental Freedoms ◽  
People With Disability ◽  
Neighbourhood Scale

In 2006, Malaysia has signed the Convention of Rights of Person with Disabilities (CRPD) and put oath to promote, protect and ensure the full and equal enjoyment of all human rights and fundamental freedoms by all persons with disabilities. Even with the advent of the UNCRPD, the existing built environment fails the neighbourhood accessibility needs of people with disability. Little is known about the extent of built environment inaccessibility, and an improved measure, at a neighbourhood scale, is required. This paper argues that built environment practitioners must recognize the disabling potency of current built environment practice. It argues that they need to engage directly with people with disabilities to improve understanding of accessibility needs.

Career advancement or teacher development? Teachers’ perceptions of writing publications in China

2014 ◽  
Vol 28 (3) ◽  
pp. 306-318
Author(s):  
Jocelyn L.N. Wong
Keyword(s):  
Teacher Development ◽  
Career Advancement ◽  
Teacher Educators ◽  
Daily Practice ◽  
Teaching Profession ◽  
Contributing Factors ◽  
Content Type ◽  
Teachers Perceptions ◽  
Systematic Training

Purpose – Studies in teacher research have seldom discussed the effects of writing publications and teachers’ views on it. This paper aims to examine how teachers in China regard the purpose of writing up research papers and its impact on their professional practice. It also investigates facilitating factors in preparing and writing publications. Design/methodology/approach – This is a qualitative study which mainly analyses interview data gathered from 14 teachers, who have experience in writing publications, from three schools in Shanghai, China. Documentary analysis includes selected published journal papers and book chapters of the interviewees. Findings – Findings show that teachers perceive producing publications as serving both an instrumental purpose of career advancement and a developmental purpose of enhancing their individual professional competency which in turn improves the quality of the teaching profession through knowledge transfer and knowledge transportation. Research limitations/implications – Contributing factors to help teachers to write include the provision of systematic training courses for teachers and the development of network and research partners. Originality/value – Findings of this study help school leaders and teacher educators better their understanding of improving the quality of practice of teachers through equipping them with a “stance of inquiry”. Findings suggest ways to provide relevant support to enhance the writing capacity of teachers. More importantly, a revision of the existing teacher promotion system may make the practice of writing publications of more direct value to teachers’ daily practice.

A four-step blueprint for digital reinvention

2016 ◽  
Vol 44 (4) ◽  
pp. 18-25 ◽  
Author(s):  
Saul J. Berman ◽  
Peter J. Korsten ◽  
Anthony Marshall
Keyword(s):  
Internet Of Things ◽  
Design Methodology ◽  
The Internet ◽  
Content Type ◽  
New Ways Of Working ◽  
Partner Relationships ◽  
Strategic Focus ◽  
The Internet Of Things ◽  
Practical Implications ◽  
Customer Need

Purpose Digital reinvention helps organizations create unique, compelling experiences for their customers, partners, employees and other stakeholders. Design/methodology/approach Digital reinvention combines the capabilities of multiple technologies, including cloud, cognitive, mobile and the Internet of Things (IoT) to rethink customer and partner relationships from a perspective of fundamental customer need, use or aspiration. Findings The most successful digitally reinvented businesses establish a platform of engagement for their customers, with the business acting as enabler, conduit and partner Practical implications For successful digital reinvention, organizations need to pursue a new strategic focus, build new expertise and establish new ways of working. Originality/value The article offers a blueprint for digital reinvention that involves rethinking customer and partner relationships from a perspective of fundamental customer need, use or aspiration.

The battle over employers’ demand for “more flexibility”

2016 ◽  
Vol 38 (6) ◽  
pp. 886-906 ◽  
Author(s):  
Erling Rasmussen ◽  
Barry Foster ◽  
Deirdre Farr
Keyword(s):  
New Zealand ◽  
Survey Design ◽  
Postal Questionnaire ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Policy Makers ◽  
Content Type ◽  
Employer Attitudes ◽  
Legislative Changes ◽  
Employment Legislation

Purpose The purpose of this paper is to place empirical research on New Zealand employers’ attitudes to collective bargaining and legislative change within the context of the long running debate of flexibility. Design/methodology/approach A cross-sectional survey design using a self-administered postal questionnaire, covering private sector employers with ten or more staff and including employers within all 17 standard industry classification. To explore particular issues, an additional in-depth interviews were conducted of 25 employers participating in the survey. Findings It is found that employers support overwhelmingly recent legislative changes though there are variations across industries and firm sizes. There is also considerable variation in terms of which legislative changes are applied in the workplace. Despite fewer constraints on employer-determined flexibility, there was a rather puzzling finding that most employers still think that employment legislation is even balanced or favouring employees. Originality/value Cross-sectional survey findings of New Zealand employer attitudes to legislative changes are few and provide valuable data for policy makers, unions, employers and employment relations researchers. The paper also contributes to a more comprehensive understanding of pressures to increase employer-determined flexibility in many western countries.

SmartWoW – constructing a tool for knowledge work performance analysis

2015 ◽  
Vol 64 (4) ◽  
pp. 479-498 ◽  
Author(s):  
Miikka Palvalin ◽  
Maiju Vuolle ◽  
Aki Jääskeläinen ◽  
Harri Laihonen ◽  
Antti Lönnqvist
Keyword(s):  
Work Performance ◽  
Knowledge Work ◽  
Well Being ◽  
Management Tool ◽  
Research Approach ◽  
Work Practices ◽  
Content Type ◽  
Individual Level ◽  
New Ways Of Working ◽  
Novel Approach

Purpose – New Ways of Working (NewWoW) refers to a novel approach for improving the performance of knowledge work. The purpose of this paper is to seek innovative solutions concerning facilities, information technology tools and work practices in order to be able to “work smarter, not harder.” In order to develop work practices toward the NewWoW mode there is a need for an analytical management tool that would help assess the status of the organization’s current work practices and demonstrate the impacts of development initiatives. This paper introduces such a tool. Design/methodology/approach – Constructive research approach was chosen to guide the development of the Smart ways of working (SmartWoW) tool. The tool was designed on the basis of previous knowledge work performance literature as well as on interviews in two knowledge-intensive organizations. The usefulness of the tool was verified by applying it in four organizations. Findings – SmartWoW is a compact questionnaire tool for analyzing and measuring knowledge work at the individual level. The questionnaire consists of four areas: work environment, personal work practices, well-being at work and productivity. As SmartWoW is a standardized tool its results are comparable between organizations. Research limitations/implications – SmartWoW was designed a pragmatic managerial tool. It is considered possible that it can be valuable as a research instrument as well but the current limited amount of collected data does not yet facilitate determining its usefulness from that perspective. Originality/value – This paper makes a contribution to the existing literature on knowledge work measurement and management by introducing an analytical tool which takes into account the NewWoW perspective.

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