Library performance evaluation in a dynamic environment using patron satisfaction

2017 ◽  
Vol 35 (2) ◽  
pp. 374-390 ◽  
Author(s):  
Yahia Zare Mehrjerdi
Keyword(s):  
Information Management ◽  
Significant Contribution ◽  
Model Development ◽  
Simulation Software ◽  
Flow Diagram ◽  
Systems Dynamics ◽  
Satisfaction Level ◽  
Key Factors ◽  
Content Type ◽  
Over Time

Purpose The purpose of this paper is to propose a new model for studying the patron’s satisfaction level over time for library systems. For this purpose, it is necessary to identify the key factors that are influential in nature. Thereafter, this paper explains and shows the procedure used for developing the causal loop diagram, the flow diagram, mathematical modelling and the simulation of the problem. A sample problem is used to show the applicability of the proposed model. Because the proposed methodology allows management to look into the patrons’ satisfaction level over time, it makes a significant contribution to the literature of the library and information management, as well as dynamic simulation modelling. Design/methodology/approach This paper is written based on the studies and observations from scientific journals and reports. For model development purposes, the author has used the concept of systems thinking and systems dynamics to model the complex systems and simulate that using Vensim computer simulation software. Findings As the trend of patron’s satisfaction shows, it is possible to improve the satisfaction level over time to a level above 60 per cent from 48 per cent over the simulation running periods. Meanwhile, the level of donation is up from 10 to 40 per cent in the same period as the satisfaction level has been studied. Because this is the first paper that looks into such important variables over time using systems dynamics, it makes significant contribution to the field of library and information management. Originality/value In almost all library models for patron’s satisfaction calculation, the proposed models are static and can find this value for a point of time rather than over a long period of time. In this paper, a system with an initial value of patron’s satisfaction level was used, and by taking all key factors into consideration, the author has developed a system that calculates patron’s satisfaction trend over time. Also, the proposed dynamic model is able to determine the level of donations that patrons can make to the library over time.

Information management in lean office deployment contexts

2020 ◽  
Vol 11 (6) ◽  
pp. 1175-1206 ◽  
Author(s):  
Rodrigo de Castro Freitas ◽  
Maria do Carmo Duarte Freitas
Keyword(s):  
Information Processing ◽  
Information Management ◽  
Information Seeking ◽  
Theoretical Research ◽  
Future Research ◽  
Quality Information ◽  
Information Flows ◽  
Access To Information ◽  
Key Factors ◽  
Content Type

Purpose Lean office covers the improvement of administrative processes and information flows. In offices, one of the essential challenges is to coordinate the development of information management capabilities. Thus, this paper aims to identify the key factors of information management in lean office deployment contexts. Design/methodology/approach By adopting a qualitative approach, it consists of theoretical research that applies grounded theory's coding technique and exploits 27 scientific studies on lean office published in the past 20 years. Findings It identifies five key factors for managing information into an organizational structure that optimizes information flow, such as “information-seeking,” “access to information,” “information quality,” “information processing” and “use of information and communication technology”. Research limitations/implications Data analysis was restricted in scientific research regarding lean office deployment. Therefore, the accuracy of the concepts and categories of information management proposed in this paper can be adjusted and validated in future research, thus deepening the discussion of its findings. Practical implications It highlights issues for managing information in contemporary organizations such as failures in information retrieval, restrictions on access to information, lack of quality information, inadequate information processing criteria and inefficiency of information systems infrastructure. Originality/value It analyzes the lean office deployment from the theoretical framework of information management. Thus, it differs from other studies in this field because it is not limited to the operational aspects of lean management. Nevertheless, it shows that lean office reconfigures information flows and continually improves organizations’ strategic management.

Hybrid simulation modeling for humanitarian relief chain coordination

2015 ◽  
Vol 5 (3) ◽  
pp. 325-347 ◽  
Author(s):  
Caroline C Krejci
Keyword(s):  
Decision Making ◽  
Data Collection ◽  
Simulation Modeling ◽  
Model Development ◽  
Hybrid Simulation ◽  
Humanitarian Logistics ◽  
Content Type ◽  
Agent Based ◽  
Data Collection And Analysis ◽  
Over Time

Purpose – The purpose of this paper is to present a conceptual framework for a hybrid simulation model that can be used to study the decision making and behaviors of humanitarian logistics actors to determine how/whether certain coordination mechanisms enable better relief chain efficiency and effectiveness over time. Design/methodology/approach – The agent-based portion of the model is used to represent human decision making and interactions in a more realistic way than has been done previously, and the discrete-event simulation (DES) portion of the model allows the movement of vehicles, materials, and information throughout a supply network to be represented in a way that allows for dynamic and stochastic behavior. Findings – Coordinated efforts by actors in humanitarian logistics operations involve complex interactions and adaptations over time, which can be capture and explored via hybrid agent-based model (ABM)-DES modeling. Research limitations/implications – This paper describes a framework for a hybrid ABM-DES model. The actual development and implementation of the model, including input data collection and analysis, model development, experimentation, and output data collection and analysis, will be the subject of future work. Practical implications – The hybrid model framework provides other researchers with a starting point for model development. Social implications – This paper provides a basis for future modeling and assessment of coordination in humanitarian logistics, an area that is in need of research. Originality/value – The hybrid simulation modeling framework presented in this paper is a novel application of a new modeling methodology to the problem of coordination in humanitarian logistics.

Key factors of entrepreneurial university transformation: a model development using ISM method and MICMAC analysis

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Selly Novela ◽  
Rizal Syarief ◽  
Idqan Fahmi ◽  
Yandra Arkeman
Keyword(s):  
Success Factors ◽  
Model Development ◽  
Entrepreneurial University ◽  
Key Factors ◽  
Group Discussions ◽  
Constraint Factor ◽  
Content Type ◽  
Micmac Analysis ◽  
Comprehensive Picture ◽  
The University

PurposeThis study aims to develop a new entrepreneurial university model that will provide a comprehensive picture and explain how universities can become entrepreneurial by considering several factors, both internal and external.Design/methodology/approachThis research collected data by conducting a survey and elaborates on the judgments of informants who are experts in their fields. The gathered data were analyzed with the ISM method and MICMAC analysis.FindingsThis study identifies key factors of entrepreneurial university transformation, specifically, five key success factors and one constraint factor.Research limitations/implicationsThis study has limitations in terms of its in conducting interview techniques. Data collection, which should be maximized in producing agreement through focus group discussions, can more acutely identify factors through consensus.Practical implicationsThis study provides an overview of how universities may transform, following a path to become entrepreneurial by paying attention to the factors driving this transformation. The model demonstrates that while the university plays a central role, the participation of other parties within the ecosystem is also important.Originality/valueThis modeling technique deconstructs a complex system into several sub-systems, so that it can be studied in greater depth. Using ISM and MICMAC, a hard system methodology, this study advances a different and more comprehensive model.

ECM implementations in practice: objectives, processes, and technologies

2018 ◽  
Vol 31 (5) ◽  
pp. 704-723
Author(s):  
Roope Jaakonmäki ◽  
Alexander Simons ◽  
Oliver Müller ◽  
Jan vom Brocke
Keyword(s):  
Information Management ◽  
Design Methodology ◽  
Case Reports ◽  
Content Management ◽  
Business Practice ◽  
Content Type ◽  
Enterprise Content Management ◽  
Literature Reviews ◽  
Historical Examination ◽  
Over Time

Purpose Enterprise content management (ECM) is an important topic in information management, but researchers have long had difficulty developing a consistent definition. The purpose of this paper is to analyze ECM case reports from practice to identify ECM’s objectives, processes and technologies and to provide a foundation on which ECM can be conceptualized and defined. Design/methodology/approach This paper assembles more than 1,200 case reports on industrial ECM implementations in order to characterize the ECM concept from a practitioner’s viewpoint. The paper provides a descriptive overview and historical examination of ECM implementations over time and across countries and industries, grounded in a structured content analysis. Findings Even though the case reports share some commonalities, their ECM projects differ considerably in terms of their objectives, processes and technologies, and vary widely across countries and industries. In addition, ECM implementations are much broader today than they once were, so the scope and boundaries of the ECM concept are increasingly blurred in practice. Originality/value While several researchers have characterized the ECM concept based on literature reviews, only a few have approached the definition problem from a practical viewpoint. This paper provides a foundation from which to evaluate how well researchers’ conceptualizations of ECM match current business practice.

scholarly journals Rough diamonds in emerging markets: legacy, competitiveness, and sustained high performance

2019 ◽  
Vol 26 (3) ◽  
pp. 363-386
Author(s):  
Seung Ho Park ◽  
Gerardo R. Ungson
Keyword(s):  
Human Capital ◽  
Emerging Markets ◽  
High Performance ◽  
Core Competencies ◽  
Market Potential ◽  
Government Support ◽  
Screening Tests ◽  
Institutional Voids ◽  
Content Type ◽  
Over Time

Purpose The purpose of this paper is to uncover the underlying drivers of sustained high performing companies based on a field study of 127 companies in Brazilian, Russian, Indian and Chinese (BRIC) and Association of Southeast Asian Nations (ASEAN) emerging markets. Understanding these companies provides a complementary way of appraising the growth, development and transformation of emerging markets. The authors synthesize the findings in an overarching framework that covers six strategies for building and sustaining legacy that leads to the succession of intergenerational wealth over time: overcoming institutional voids, inclusive markets, deepening localization, nurturing government support, building core competencies and harnessing human capital. The authors relate these strategies to different levels of development using Prahalad and Hart’s BOP framework. Design/methodology/approach This study examines the underlying drivers of sustained high-performance companies based on field studies from an initial set of 105,260 BRIC companies and close to 500 companies in ASEAN. The methods employed four screening tests to arrive at a selection of the highest-performing firms: 70 firms in the BRIC nations and 58 firms from ASEAN. Following the selection, the authors constructed cases using primary interviews and secondary data, with the assistance of Ernst & Young and with academic colleagues in Manila. These studies were originally conducted in two separate time periods and reported accordingly. This paper synthesizes the findings of these two studies to arrive at an extended integrative framework. Findings From the cases, the authors examine six strategies for building and sustaining legacy that lead to high performance over time: overcoming institutional voids, creating inclusive markets, deepening localization, nurturing government support, building core competencies and harnessing human capital. To address the evolving state of institutional voids in these countries, the authors employ similar methods to hypothesize the placement of these strategies in the context of the world economic pyramid, initially formulated as the “bottom of the pyramid” framework. Originality/value This paper synthesizes and extends the authors’ previous works by proposing the concept of legacy to describe the emergence and succession of local exemplary firms in emerging markets. This study aims to complement extant measures of nation-growth based primarily on GDP. The paper also extends the literature on institutional voids in shifting the focus from the mix of voids to their evolving state. Altogether, the paper provides a complementary narrative on assessing the market potential of emerging markets by adopting several categories of performance.

scholarly journals Beyond agency and stewardship theory: shareholder–manager relationships and governance structures in family firms

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Ann Sophie K. Löhde ◽  
Giovanna Campopiano ◽  
Andrea Calabrò
Keyword(s):  
Social Exchange ◽  
Family Business ◽  
Social Exchange Theory ◽  
Family Firms ◽  
Governance Structure ◽  
Managerial Behavior ◽  
Exchange System ◽  
Content Type ◽  
The One ◽  
Over Time

PurposeChallenging the static view of family business governance, we propose a model of owner–manager relationships derived from the configurational analysis of managerial behavior and change in governance structure.Design/methodology/approachStemming from social exchange theory and building on the 4C model proposed by Miller and Le Breton-Miller (2005), we consider the evolving owner–manager relationship in four main configurations. On the one hand, we account for family businesses shifting from a generalized to a restricted exchange system, and vice versa, according to whether a family manager misbehaves in a stewardship-oriented governance structure or a nonfamily manager succeeds in building a trusting relationship in an agency-oriented governance structure. On the other hand, we consider that family firms will strengthen a generalized exchange system, rather than a restricted one, according to whether a family manager contributes to the stewardship-oriented culture in the business or a nonfamily manager proves to be driven by extrinsic rewards. Four scenarios are analyzed in terms of the managerial behavior and governance structure that characterize the phases of the relationship between owners and managers.FindingsVarious factors trigger managerial behavior, making the firm deviate from or further build on what is assumed by stewardship and agency theories (i.e. proorganizational versus opportunistic behavior, respectively), which determine the governance structure over time. Workplace deviance, asymmetric altruism and patriarchy on the one hand, and proorganizational behavior, relationship building and long-term commitment on the other, are found to determine how the manager behaves and thus characterize the owner's reactions in terms of governance mechanisms. This enables us to present a dynamic view of governance structures, which adapt to the actual attitudes and behaviors of employed managers.Research limitations/implicationsAs time is a relevant dimension affecting individual behavior and triggering change in an organization, one must consider family business governance as being dynamic in nature. Moreover, it is not family membership that determines the most appropriate governance structure but the owner–manager relationship that evolves over time, thus contributing to the 4C model.Originality/valueThe proposed model integrates social exchange theory and the 4C model to predict changes in governance structure, as summarized in the final framework we propose.

Learning analytics: where information science and the learning sciences meet

2019 ◽  
Vol 120 (1/2) ◽  
pp. 59-73 ◽  
Author(s):  
Stephanie Danell Teasley
Keyword(s):  
Learning Analytics ◽  
Design Methodology ◽  
Significant Contribution ◽  
Information Science ◽  
Research Area ◽  
Learning Sciences ◽  
Digital Tools ◽  
Content Type ◽  
Working Together ◽  
Everyday Learning

Purpose The explosive growth in the number of digital tools utilized in everyday learning activities generates data at an unprecedented scale, providing exciting challenges that cross scholarly communities. This paper aims to provide an overview of learning analytics (LA) with the aim of helping members of the information and learning sciences communities understand how educational Big Data is relevant to their research agendas and how they can contribute to this growing new field. Design/methodology/approach Highlighting shared values and issues illustrates why LA is the perfect meeting ground for information and the learning sciences, and suggests how by working together effective LA tools can be designed to innovate education. Findings Analytics-driven performance dashboards are offered as a specific example of one research area where information and learning scientists can make a significant contribution to LA research. Recent reviews of existing dashboard studies point to a dearth of evaluation with regard to either theory or outcomes. Here, the relevant expertise from researchers in both the learning sciences and information science is offered as an important opportunity to improve the design and evaluation of student-facing dashboards. Originality/value This paper outlines important ties between three scholarly communities to illustrate how their combined research expertise is crucial to advancing how we understand learning and for developing LA-based interventions that meet the values that we all share.

Changes in commitment to change among leaders in home help services

2015 ◽  
Vol 28 (3) ◽  
pp. 216-227 ◽  
Author(s):  
Kristina Westerberg ◽  
Susanne Tafvelin
Keyword(s):  
Organizational Change ◽  
Structured Interviews ◽  
Change Initiatives ◽  
Commitment To Change ◽  
Content Type ◽  
Team Meetings ◽  
Home Help ◽  
Home Help Services ◽  
One Year ◽  
Over Time

Purpose – The purpose of the this study was to explore the development of commitment to change among leaders in the home help services during organizational change and to study this development in relation to workload and stress. During organizational change initiatives, commitment to change among leaders is important to ensure the implementation of the change. However, little is known of development of commitment of change over time. Design/methodology/approach – The study used a qualitative design with semi-structured interviews with ten leaders by the time an organizational change initiative was launched and follow-up one year later. Thematic content analysis was used to analyze the interviews. Findings – Commitment to change is not static, but seems to develop over time and during organizational change. At the first interview, leaders had a varied pattern reflecting different dimensions of commitment to change. One year later, the differences between leaders’ commitment to change was less obvious. Differences in commitment to change had no apparent relationship with workload or stress. Research limitations/implications – The data were collected from one organization, and the number of participants were small which could affect the results on workload and stress in relation to commitment to change. Practical implications – It is important to support leaders during organizational change initiatives to maintain their commitment. One way to accomplish this is to use management team meetings to monitor how leaders perceive their situation. Originality/value – Qualitative, longitudinal and leader studies on commitment to change are all unusual, and taken together, this study shows new aspects of commitment.

scholarly journals Firm’s strategic choices and network knowledge dynamics: how do they affect innovation?

2018 ◽  
Vol 22 (1) ◽  
pp. 1-20 ◽  
Author(s):  
Jose Antonio Belso-Martinez ◽  
Isabel Diez-Vial
Keyword(s):  
Absorptive Capacity ◽  
Knowledge Networks ◽  
Knowledge Network ◽  
Strategic Choices ◽  
Network Growth ◽  
Content Type ◽  
Endogenous Factors ◽  
The Impact ◽  
Innovative Capacity ◽  
Over Time

Purpose This paper aims to explain how the evolution of knowledge networks and firms’ strategic choices affect innovation. Endogenous factors associated with a path-dependent evolution of the knowledge network are jointly considered with a firm’s development of international relationships and increasing internal absorptive capacity over time. Design/methodology/approach In a biotech cluster, the authors gathered data on the firms’ characteristics and network relationships by asking about the technological knowledge they received in the cluster in 2007 and 2012 – “roster-recall” method. Estimation results were obtained using moderated regression analysis. Findings Firms that increase their involvement in knowledge networks over time also tend to increase their innovative capacity. However, efforts devoted to building international links or absorptive capacity negatively moderate the impact of network growth on innovation. Practical implications Practitioners have two alternative ways of increasing innovation inside knowledge networks: they can increase their centrality by developing their knowledge network interactions or invest in developing their internal absorptive capacity and new international sources of knowledge. Investing in both of these simultaneously does not seem to improve a firm’s innovative capacity. Originality/value Coupling firms’ strategic options with knowledge network dynamics provide a more complete way of explaining how firms can improve their innovative capacity.

Using system dynamics to evaluate renewable electricity development in Malaysia

Kybernetes ◽  
2014 ◽  
Vol 43 (1) ◽  
pp. 24-39 ◽  
Author(s):  
Salman Ahmad ◽  
Razman bin Mat Tahar
Keyword(s):  
System Dynamics ◽  
Fossil Fuels ◽  
Systems Approach ◽  
Capacity Expansion ◽  
Assessment Model ◽  
Flow Diagram ◽  
Content Type ◽  
The Government ◽  
Policy Targets

Purpose – The purpose of this paper is to provide an assessment of Malaysia's renewable capacity target. Malaysia relies heavily on fossil fuels for electricity generation. To diversify the fuel-mix, a technology-specific target has been set by the government in 2010. Considering the complexity in generation expansion, there is a dire need for an assessment model that can evaluate policy in a feedback fashion. The study also aims to expand policy evaluation literature in electricity domain by taking a dynamic systems approach. Design/methodology/approach – System dynamics modelling and simulation approach is used in this study. The model variables, selected from literature, are constituted into casual loop diagram. Later, a stock and flow diagram is developed by integrating planning, construction, operation, and decision making sub-models. The dynamic interactions between the sub-sectors are analysed based on the short-, medium- and long-term policy targets. Findings – Annual capacity constructions fail to achieve short-, medium- and long-term targets. However, the difference in operational capacity and medium- and long-term target are small. In terms of technology, solar photovoltaic (PV) attains the highest level of capacity followed by biomass. Research limitations/implications – While financial calculations are crucial for capacity expansion decisions, currently they are not being modelled; this study primarily focuses on system delays and exogenous components only. Practical implications – A useful model that offers regulators and investors insights on system characteristics and policy targets simultaneously. Originality/value – This paper provides a model for evaluating policy for renewable capacity expansion development in a dynamic context, for Malaysia.

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