Impact of skill on bi-dimensional trust within small-to-medium sized enterprises upstream relationships

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Khurram Sharif ◽  
Norizan Kassim ◽  
Mohd. Nishat Faisal ◽  
Mohamed Zain
Keyword(s):  
Partial Least Square ◽  
Customer Relationships ◽  
Least Square ◽  
Validity And Reliability ◽  
Online Questionnaire ◽  
Content Type ◽  
Trust Development ◽  
Partial Least Square Analysis ◽  
Different Dimensions ◽  
Deterministic Effect

PurposeThis paper examined the deterministic and moderating impacts of skill on the behavioural (benevolence) and cognitive (credibility) dimensions of trust within small-to-medium-sized enterprises (SMEs) upstream (i.e. supplier-to-customer) relationships. A theoretically grounded research model was developed that comprised of three cognitive and three behavioural antecedents of benevolence and credibility. Impact of time (i.e. chronological influences) on skill-driven bi-dimensional trust development was assessed as well.Design/methodology/approachAll measures were borrowed from top ranking journals and adapted for use. An online questionnaire-based survey was conducted with UK SMEs executives who were involved in electrical and electronic components industry. A total of 231 useable questionnaires were received which represented a response rate of 15.4%. After validity and reliability checks, the collected data were subjected to partial least square analysis to verify the deterministic and/or moderating impact of skill on bi-dimensional trust.FindingsThe results supported a dual role (a moderator and a determinant) of skill on SMEs upstream relationship trust. However, the moderating effect of skill dominated the deterministic effect. Furthermore, the results indicated that skill tends to behave differently toward cognitive and behavioural dimensions of trust. Hence, how skill development is influenced by different dimensions of trust, and the role time plays in skill-driven trust enhancement should be carefully considered in SME upstream relationships. Therefore, it is suggested that the nature and context of each supplier–customer relational episode should be examined in terms of the outcomes it is designed to achieve in a relationship.Originality/valueThis study evaluated an in-depth association between skill and bi-dimensional trust development within SME upstream relationships. Specifically, deterministic and moderating impacts of skill on credibility and benevolence were investigated.

Market and technology orientations for service delivery innovation: the link of innovative competence

2014 ◽  
Vol 29 (6) ◽  
pp. 499-513 ◽  
Author(s):  
Hung-Tai Tsou ◽  
Ja-Shen Chen ◽  
Wen-Hsuan Liao
Keyword(s):  
Service Delivery ◽  
Partial Least Square ◽  
Least Square ◽  
Sales Manager ◽  
Marketing Manager ◽  
Content Type ◽  
Proactive Market Orientation ◽  
Partial Least Square Analysis ◽  
Technology Orientation ◽  
Innovation Competence

Purpose – The purpose of this paper is to deploy an alternative way, drawing upon research in service innovation, to predict service delivery innovation from the extents of market and technology orientations and innovative competence. Design/methodology/approach – Five hypotheses were proposed. A two-part questionnaire was developed. One part of the questionnaire was completed by the sales manager and the other part by the marketing manager of select companies. The questionnaires were distributed to 533 information technology companies in Taiwan. Of the 533 questionnaires returned, 160 questionnaires were deemed usable. This study uses the partial least square analysis to test the hypotheses. Findings – Proactive market orientation and technology orientation affect exploratory and exploitative innovative competences; but, only exploitative innovation competence affects service delivery innovation. Practical implications – The findings indicate that managers need to understand the market trends and the technology availability and be able to customize corresponding service/product features which can further lead to stimulate exploitative innovative competence and facilitate service delivery innovation. Originality/value – The paper is among the first attempts to examine how market and technology orientations affect innovative competence and service delivery innovation. In addition, this study provides the explanatory variance missing in the literature that has not examined the black box relationship between market and technology orientations and service delivery innovation.

Modified integrated Islamic CSRD index and financial performance of Malaysian Islamic banks

2020 ◽  
Vol 11 (8) ◽  
pp. 1599-1617
Author(s):  
Fatimah Noor Rashidah Mohd Sofian ◽  
Rusnah Muhamad
Keyword(s):  
Financial Performance ◽  
Stakeholder Theory ◽  
Partial Least Square ◽  
Least Square ◽  
Islamic Banks ◽  
Content Type ◽  
Partial Least Square Analysis ◽  
The Relationship ◽  
Purposive Sample ◽  
Practical Implications

Purpose The purpose of this paper is to examine the relationship between the modified integrated Islamic CSRD index (MIICSRDi) and financial performance of Malaysian Islamic banks as perceived by the stakeholders. Design/methodology/approach This paper used survey questionnaire with a purposive sample of 343 stakeholders of Malaysian Islamic banks. A theoretical framework was developed and tested by using partial least square analysis. Findings The findings reveal that there is a significant positive relationship between the MIICSRDi and financial performance as perceived by the stakeholders. Research limitations/implications There is a lack of empirical research proposing an Islamic CSRD framework that is suitable to be applied within the context of the Malaysian environment. Hence, this paper shows that MIICSRDi in line with the stakeholder theory, Shariah principles and ‘urf principle (customary practice) can be used by Malaysian Islamic banks to increase their performance. Practical implications MIICSRDi can be used as one of the strategies to improve the financial performance of Islamic banks. In fact, it can be instilled in the value-based intermediation introduced by Bank Negara Malaysia for the rebranding of Islamic banks. Originality/value The relationship between perceived MIICSRDi and perceived financial performance is explained in light of the stakeholder theory, Shariah principles (unity, equilibrium, free will, responsibility and tazkiyah) and ‘urf principle (customary practice).

Authentic leadership and internal whistleblowing intention

2019 ◽  
Vol 26 (2) ◽  
pp. 556-567
Author(s):  
Rita Anugerah ◽  
Muhammad Rasyid Abdillah ◽  
Rizqa Anita
Keyword(s):  
Design Methodology ◽  
Authentic Leadership ◽  
Psychological Safety ◽  
Partial Least Square ◽  
Least Square ◽  
Valuable Contribution ◽  
Content Type ◽  
Partial Least Square Analysis ◽  
Internal Whistleblowing ◽  
Whistleblowing Intention

Purpose This study aims to investigate the effect of authentic leadership on internal whistleblowing intention through psychological safety. Design/methodology/approach To test the hypotheses, the partial least square analysis is applied to questionnaire survey data from 201 employees from State Province Government of Indonesia. Findings The results reveal that authentic leadership and psychological safety influence the internal whistleblowing intention. The result also indicates that authentic leadership has an indirect effect on internal whistleblowing intention through psychological safety. Originality/value This study has made a valuable contribution for scholars and managers to the understanding of factors that affect internal whistleblowing intention at government officers in Indonesia context.

Drivers of loyalty among non-Muslims towards Islamic banking in Malaysia

2020 ◽  
Vol 13 (2) ◽  
pp. 281-302
Author(s):  
Hassanudin Mohd Thas Thaker ◽  
K. Chandra Sakaran ◽  
N. Madhavan Nanairan ◽  
Mohamed Asmy Mohd Thas Thaker ◽  
Hafezali Iqbal Hussain
Keyword(s):  
Value Added ◽  
Partial Least Square ◽  
Least Square ◽  
Primary Data ◽  
Islamic Banking ◽  
Kuala Lumpur ◽  
Content Type ◽  
Partial Least Square Analysis ◽  
Product Pricing ◽  
Literature Evidence

Purpose The growth of Islamic banking seems to be tremendous and significant in the context of Malaysia. Moreover, together with Muslim loyalty towards Islamic banking, non-Muslims are also showing positive acceptance towards Islamic banking in Malaysia. Thus, this paper aims to examine the drivers of loyalty among non-Muslim in their adoption of Islamic banking products in Malaysia. Design/methodology/approach The primary data are collected from the survey administered to non-Muslim clients in Kuala Lumpur and Selangor. The total number of respondents involved are n = 300. The analysis of data is conducted by using a partial least square analysis. Findings This study documented that loyalty among non-Muslim Islamic banking customers in Malaysia was mainly driven by convenience, product pricing, reliability and responsiveness, operational risk and security and value added services. Only one variable was found to be insignificant, which was accessibility. Practical implications The results from this research is expected to provide important inputs on the critical factors for consideration by Islamic banks in maintaining further loyalty among their non-Muslim customers, thus enhancing the development of Islamic banking in Malaysia. Originality/value This paper provides further literature evidence on the factors contributes to loyalty by considering non-Muslims patronization of Islamic banking in Malaysia.

Experiential marketing, social judgements, and customer shopping experience in emerging markets

2019 ◽  
Vol 31 (2) ◽  
pp. 499-515 ◽  
Author(s):  
Ali Ihtiyar ◽  
Mehmet Barut ◽  
Hatice Gulsah Ihtiyar
Keyword(s):  
Service Quality ◽  
Structural Equation ◽  
Partial Least Square ◽  
Least Square ◽  
Primary Data ◽  
Future Research ◽  
Validity And Reliability ◽  
Experiential Marketing ◽  
Content Type ◽  
Social Judgement

Purpose The purpose of this paper is to examine the influence of experiential marketing modules, service quality and social judgement on experiential values of young customers. The paper also investigates the effects of experiential values on customer satisfaction (CS) and post-purchasing behaviour. In addition, the paper intends to strengthen the shift in marketing paradigm and to provide insightful enhancements to the literature. Design/methodology/approach An instrument was developed to measure how strategic experiential module (Schmitt, 1999), social judgement module (Rosenberg et al., 1968) and service quality perceptions of customers influence functional and emotional values. Primary data were gathered through surveying 402 respondents in order to diagnose young customers’ experiences in popular coffee stores in Phnom Penh, Cambodia. The constructs and their interrelationships were examined based on partial least square-structural equation modelling (PLS-SEM). Findings The results of PLS-SEM were found to be adequate in terms of validity and reliability. The results revealed that some of experiential modules and service quality have positive stimuli on experiential values. These contributions postulate an impetus for potential exploration in numerous service settings. Originality/value The study assesses the effect of shopping experiences of young customers on experiential values, social judgement, CS and post-purchase shopping attitudes. It is anticipated that by filling this gap, this study will assist in strengthening marketing strategies, which requires an alteration in the existing business atmosphere. The suggestions and results for future research are discussed in detail accordingly.

Social ostracism as a determinant of criminal recidivism in metropolitan Kano-Nigeria: a partial least square analysis

2015 ◽  
Vol 1 (3) ◽  
pp. 175-190 ◽  
Author(s):  
Aminu Musa Ahmed ◽  
Abd Halim B. Ahmad
Keyword(s):  
Structural Equation ◽  
Partial Least Square ◽  
Least Square ◽  
Equation Modeling ◽  
Survey Method ◽  
Criminal Recidivism ◽  
Content Type ◽  
Positive Effects ◽  
Partial Least Square Analysis ◽  
Social Ostracism

Purpose – The purpose of this paper is to examining and analyzing the predictors of criminal recidivism among the ex-prisoners in metropolitan Kano-Nigeria using social ostracism as a predictor. However, the study utilizes two main dimensions of social ostracism; being ignored and being excluded in analyzing criminal recidivism. Design/methodology/approach – This study is quantitative in nature. Data were collected using survey method. Purposive sampling method was used and the population of the study were the ex-prisoners who are released after their prison terms. A total of 256 sample size was utilized and data were analyzed using Partial Lease Squares – Structural Equation Modeling. Findings – The findings revealed that, there is significant positive relationship between ignoring and exclusion of ex-prisoners in relation to criminal recidivism ( < 0.001***). The model used in the study shows that being ignored is having small effects, whereas being excluded is having medium effects (f2 0.121, 0.203), with predictive relevance (Q2 0.1884). Practical implications – Going by the study findings it was concluded that social ostracism of ex-prisoners in metropolitan Kano is having positive effects toward criminal recidivism. It is recommended that policy should be made to reduce the exclusion of ex-prisoners so as to reduce their chances of becoming criminal recidivists. Originality/value – Though many predictors were used in analyzing recidivism, this study used social ostracism which is not previously used as a sole predictor of criminal recidivism.

scholarly journals Can store image moderate the influence of religiosity level on shopping orientation and customers’ behavior in Indonesia?

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Ririn Tri Ratnasari ◽  
Ulfa Fadilatul Ula ◽  
Raditya Sukmana
Keyword(s):  
Partial Least Square ◽  
Least Square ◽  
Shopping Behavior ◽  
Store Image ◽  
Retail Sector ◽  
Content Type ◽  
Partial Least Square Analysis ◽  
Shopping Orientation ◽  
And Behavior ◽  
The Impact

Purpose This study aims to investigate the effects of religiosity level on the shopping orientation and behavior of Muslim customers and how to store image moderates this relationship. Design/methodology/approach This study uses a positive approach and partial least square analysis technique on samples of Muslim customers in major cities in Indonesia, who have purchased products in the Syariah supermarket such as Sakinah Supermarket and 212 supermarkets at least twice within the past three months. The sampling method used in this study is convenience sampling, with a total of 117 respondents. Findings The results reveal that religiosity level significantly affects the Muslim customers’ shopping orientation subsequently impacts consumer shopping behavior. The result is in line with the rising trend by a society that begins to define successful businesses that touch upon the spiritual aspects of the shoppers. Customers with higher religiosity prefer higher quality products and customers who have lesser levels of religiosity establish different shopping characteristics and behavior. This eventually forms an orientation in shopping behavior. Furthermore, it is found that the store image significantly strengthens the influence of the impact of shopping orientations on Muslim customers’ behavior. Practical implications Marketers can increase the image of Islamic stores by implementing the principle of a smile, greeting, address to every customer who shops, managing the cashier queue to prevent ikhtilath (meeting between men and women) and adding decorations and calligraphy ornaments. Marketers can create membership cards, posters or billboards about the products that are being discounted or promoted to increase customer numbers image enhancement. Originality/value This study used specific variables that represent religiosity in the retail sector. It offers an analysis of how Muslim customers’ religiosity can affect their shopping orientation and behavior. The study is conducted in Indonesia, where research on this topic is still limited.

“Do knowledge, perceived usefulness of halal label and religiosity affect attitude and intention to buy halal-labeled detergent?”

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Talita Leoni Rizkitysha ◽  
Arga Hananto
Keyword(s):  
Purchase Intention ◽  
Structural Equation ◽  
Online Survey ◽  
Partial Least Square ◽  
Perceived Usefulness ◽  
Least Square ◽  
Equation Modeling ◽  
Age Group ◽  
Online Questionnaire ◽  
Content Type

Purpose Despite the high research interest regarding Halal products, most studies on Halal products focused on food and cosmetics. This study aims to examine the factors that affect the attitude and purchase intention of non-food Halal products in a limited context of detergent products. This study is derived from the theory of reasoned action. It incorporates knowledge, religiosity and perceived usefulness of Halal label as antecedents of attitude. Design/methodology/approach This study applied a self-administered online questionnaire. Data were collected through an online survey with a non-probability sampling technique (convenience sampling). The study retained a total of 264 valid responses. The respondents mainly consisted of Muslim consumers from the 18–24 age group (62.5%), followed by the 25–31 age group (29.2%). Data were analyzed using partial least square structural equation modeling. Findings The results indicate that attitude toward Halal-labeled detergent is affected by the perceived usefulness of the Halal label, and knowledge of Halal. Consequently, attitude toward Halal-labeled detergent positively affects intention to buy Halal-labeled detergent. This study also suggests that religiosity has a positive effect on the perceived usefulness of the Halal label and purchase intention of Halal detergent. Originality/value This study is among the few studies that discuss the antecedents and consequences of attitude toward Halal products in the context of detergent, a non-food Halal product category besides cosmetics. Muslim consumer responses toward Halal label were mostly researched in food and cosmetics contexts, while in some countries such as Indonesia, Halal labeling on all products has recently become mandated by legislation. Hence, this study provides some insights regarding Muslim consumer’s attitudes toward Halal-labeled products besides food and cosmetics.

scholarly journals Relationship between auditor integrity and organizational commitment to fraud prevention

2020 ◽  
Vol 5 (2) ◽  
pp. 315-325
Author(s):  
Mohammad Husen Rifai ◽  
Agus Widodo Mardijuwono
Keyword(s):  
Organizational Commitment ◽  
Partial Least Square ◽  
Least Square ◽  
Internal Auditor ◽  
Fraud Prevention ◽  
Content Type ◽  
Internal Auditors ◽  
Partial Least Square Analysis ◽  
The Impact ◽  
Insight Into

PurposeThe purpose of this research is to obtain empirical evidence about the impact of auditor’s integrity and organizational commitment to the prevention of fraud.Design/methodology/approachThis research was conducted using questionnaires distributed to all internal auditors who worked at East Java Representatives Office of Indonesia’s National Government Internal Auditor. One hundred and thirteen questionnaires were distributed, and fifty-seven questionnaires were received, and all have validity eligible to use in this research. The hypothesis of this research was tested using the partial least square analysis with WarpPLS version 6.0 software.FindingsThe result of this research found that auditor’s integrity and organizational commitment affect positively to fraud prevention.Originality/valueUsing government internal auditors, this study believed, brings a new insight into government internal auditor behavior.

Ethical leadership and quality of leader-subordinate relationship among women working in multinational enterprises in Malaysia, moderating role of employee psychological empowerment

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Jeevita Muniandi ◽  
Christopher Richardson ◽  
Yashar Salamzadeh
Keyword(s):  
Ethical Leadership ◽  
Multinational Enterprises ◽  
Psychological Empowerment ◽  
Moderating Effect ◽  
Partial Least Square ◽  
Least Square ◽  
Strong Positive Correlation ◽  
Online Questionnaire ◽  
Content Type

Purpose The purpose of this study is to investigate the relationship between ethical leadership and the quality of the manager-subordinate relationship, as well as the moderating effect of female employees’ psychological empowerment on this relationship. Design/methodology/approach This is quantitative research in which an online questionnaire was distributed to female subordinates from multinational enterprises in Malaysia (n = 120). A partial least square is used for analysis in this research. Findings The findings confirm a strong positive correlation between all the seven ethical leadership dimensions and the quality of manager-subordinate relationship (leader member exchange). However, the moderating effect of psychological empowerment was found to be insignificant for two of the seven dimensions of ethical leadership. Originality/value This study contributes to highlighting new perspectives of women empowerment. Moreover, it also uncovers psychological factor that influences manager-subordinate relationship using cognitive evaluation theory. The seven dimensions of ethical leadership have not been tested in the past studies (only identified, not tested separately).

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