Bank Customers′ Perceptions, Innovations and New Technology

1989 ◽  
Vol 7 (2) ◽  
pp. 22-27 ◽  
Author(s):  
Luiz Moutinho ◽  
Arthur Meidan
Keyword(s):  
Smart Card ◽  
Banking Industry ◽  
New Technology ◽  
New Products ◽  
Electronic Banking ◽  
Product Innovations ◽  
The Impact

New technology has, in the last few years, swept the traditional banking industry in an unprecedented way. “Electronic dreams” of the bankers, once considered impossible, have one by one been realised, and electronic banking has become a major realm of product innovations. New, “cheap” technology has surmounted many technical difficulties concomitant with new products such as ATMS, EFTPoS, home banking and the Smart card, which have changed both customers′ perceptions and marketing practices in the banking industry. The perceptual effects and the impact of new technology and product innovations on bank customers are examined and the strategic implications of these developments are discussed.

The Microeconomics of Product Innovation

2018 ◽  
Author(s):  
Paul Stoneman ◽  
Eleonora Bartoloni ◽  
Maurizio Baussola
Keyword(s):  
Product Innovation ◽  
New Products ◽  
Goods And Services ◽  
Product Innovations ◽  
Microeconomic Analysis ◽  
Prime Objective ◽  
Price Measurement ◽  
The Impact

The prime objective of this book is the use microeconomic analysis to guide and provide insight into the generation and adoption of new products. Taking an approach that uses minimal formal mathematics, the volume initially addresses questions of definitions, sources, and extent of product innovation, differentiating between goods and services; hard and soft innovations; horizontal and vertical innovations; original, new to market, and new to firm innovations. The sources of product innovations (e.g. R&D, design, and creativity) are explored empirically, and the extent of such innovations is then pursued using survey and other data. Three chapters are devoted to the theoretical analysis of the demand for and supply of new products and to the determination of firms’ decisions to undertake product innovation. Later chapters encompass empirical evidence on the determination of the extent of product innovation, the diffusion of such innovation, the impact of product innovation on firm performance, price measurement, and welfare, while the final chapter addresses policy issues.

scholarly journals Innovative entrepreneurship and economic growth in emerging markets

Ekonomika ◽  
2021 ◽  
Vol 67 (4) ◽  
pp. 65-74
Author(s):  
Maja Ivanović-Đukić ◽  
Tamara Rađenović ◽  
Miljana Talić
Keyword(s):  
Economic Growth ◽  
Emerging Markets ◽  
Technology Development ◽  
New Technology ◽  
New Products ◽  
High Growth ◽  
Average Growth ◽  
Different Types ◽  
Impact Of Technology ◽  
The Impact

The paper analyses the contribution of different types of innovative entrepreneurship: new products entrepreneurship, new technology development entrepreneurship, high growth expectation entrepreneurship and average growth expectation entrepreneurship to economic growth in emerging markets. The aim of paper is to identify types of innovative entrepreneurship which have the greatest contribution to economic growth in emerging markets and propose measures that macroeconomic policy makers could implement to achieve sustainable economic growth. The regression analysis is performed in order to estimate the impact of different types of innovative entrepreneurship on economic growth in 13 emerging markets. The results have shown that a high growth expectation entrepreneurship has the greatest influence on economic growth. Also, results have shown that impact of new products entrepreneurship is bigger than impact of technology development entrepreneurship on economic growth in emerging markets.

Towards Digital Economy

2012 ◽  
Vol 3 (4) ◽  
pp. 34-46 ◽  
Author(s):  
Muhammad Zahid ◽  
Muhammad Jehangir ◽  
Naveed Shahzad
Keyword(s):  
Information And Communication Technologies ◽  
Banking Industry ◽  
Descriptive Analysis ◽  
Ease Of Use ◽  
Electronic Banking ◽  
Information And Communication ◽  
Strongly Agree ◽  
User Friendly ◽  
The Impact ◽  
Banking Operations

Information and Communication Technologies (ICT) have changed business operation trends. Information systems are considered a valuable asset and have the attention of the strategic and marketing decision floors. Use of information system and ICT in the banking industry have become indispensable, and have replaced traditional operations with electronic banking concepts. Electronic banking has brought many challenges for strategic managers to achieve strategic goals and overall customers’ satisfaction. This research study aims to investigate the impact of electronic banking in the context of IT usage, ease of use, its usefulness and the customer satisfaction among the Pakistan banking industry. Pakistan’s top five commercial banks were selected in five districts of KPK for data collection. Three hundred and three electronic banking customers were interviewed through a questionnaire containing 21 relative questions. The SPSS is used for the analysis, on data collected through the questionnaire. Descriptive analysis, correlation, regression and ANOVA have been computed for the results interpretations. From these results, it was found that the customers strongly agree to use information technology for banking operations, but they believe that the use of electronic banking has problems. The management should focus on its method of use. The customers suggested that the electronic banking operations should be simplified, should be user friendly, should be easy to understand, and thus its usefulness will enhance in achieving highly satisfied customers.

Introduction

2018 ◽  
Author(s):  
Paul Stoneman ◽  
Eleonora Bartoloni ◽  
Maurizio Baussola
Keyword(s):  
Product Innovation ◽  
New Products ◽  
Postgraduate Students ◽  
Product Innovations ◽  
Microeconomic Analysis ◽  
Private And Public ◽  
Definition Of ◽  
Price Measurement ◽  
The Impact

This chapter introduces the book and discusses its main objective—the microeconomic analysis of product innovation—and its potential readership—third-year undergraduate and postgraduate students, researchers, private and public sector policy professionals—both in economics and in management and business. The chapter argues that this book will fill an important gap in the literature. It also provides an overview of subsequent chapters, summarizes their content, and describes the way they interact. In particular, it indicates that the material provided encompasses the definition of product innovation, the sources of new products, the measurement and extent of product innovation, analytical material on the demand for new products, their supply, and the incentives to product innovation, empirical material on the determination of the extent of product innovation, the diffusion or spread of product innovations, the impact of product innovation on firm performance, price measurement, and welfare and policy issues relating to product innovation.

Customers’ perceptions of FinTech adaptability in the Islamic banking sector: comparative study on Malaysia and Saudi Arabia

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Ibrahim Abiodun Oladapo ◽  
Manal Mohammed Hamoudah ◽  
Md. Mahmudul Alam ◽  
Olawale Rafiu Olaopa ◽  
Ruhaini Muda
Keyword(s):  
Saudi Arabia ◽  
Structural Equation ◽  
Banking Sector ◽  
Banking Industry ◽  
New Technology ◽  
Primary Data ◽  
Islamic Banking ◽  
Content Type ◽  
Islamic Bank ◽  
The Impact

Purpose This paper aims to compare perceptions of Islamic bank customers concerning FinTech services in Malaysia and Saudi Arabia. It also investigates the level to which customers are willing to adapt FinTech services. Design/methodology/approach Primary data was collected from May to September 2019 using a questionnaire to survey 102 Islamic bank customers in Malaysia and 147 in Saudi Arabia. The data are analyzed based on Structural Equation Modelling using the partial least squares approach. Findings The findings show that knowledge, attitude and subjective norms are the highly significant determining factors that influence customers’ opinions on adapting to new technology, but awareness demonstrates only a moderately positive effect. Moreover, the impact of these factors on the intention to adopt FinTech services significantly differs between Malaysian and Saudi Arabian customers. Originality/value This is an original study based on primary data on customers of Islamic banking in Malaysia and Saudi Arabia. It provides some novel insights into how the banking industry can boost customers’ confidence and enhance their patronage by adopting FinTech in their business operation model. These findings should be of value to senior management, policymakers and regulators in the banking industry in both Muslim and non-Muslim countries.

scholarly journals Electronic Banking and Profitability in the Nigerian Banking Industry

2020 ◽  
Vol 12 (2(I)) ◽  
pp. 20-37
Author(s):  
Uchenna Aduaka ◽  
Olawumi Dele Awolusi
Keyword(s):  
Business Strategy ◽  
Banking Industry ◽  
Secondary Data ◽  
Internet Banking ◽  
Primary Objective ◽  
Primary Data ◽  
Electronic Banking ◽  
The Impact ◽  
Nigerian Banking

The primary objective of this study was to assess the impact of electronic banking on profitability in the Nigeria banking industry. An inferential survey research design was adopted. Primary data were collected through questionnaires from both staff and customers of the surveyed bank. It was complemented with secondary data sourced from the company’s audited financial statements for the period 2010 to 2017. Data collected were analyzed using both descriptive and inferential statistics while testing of the hypotheses was done using multiple regression analysis. The study revealed that cards play a significant role more than other channels and immediately followed by ATM. Also, it was observed that E-Banking channels contributed to Bank's profitability, that E-banking services (EBS) had an influence on the retention and loyalty of bank's customers and that the quality of service, security, reliability and efficiency have a definite impact on the usage of the services of e-banking. It was recommended that the Nigerian banking industry should invest more in card products, followed by ATM amongst other electronic channels; as they generate more revenues for the bank. The study also recommended further development of other channels (Mobile, Corporate Payments, POS and internet banking) to further enhance their contribution to the bank's profitability. Nigerian banks should also create a business strategy that is customer-centric by being continuously innovative in identifying the needs of their customers and improving on their products offering while developing new ones, to retain and keep the loyalty of their existing customers while attracting new ones.

The Process of Globalization and Its Impact on Media

2016 ◽  
Vol 1 (4) ◽  
pp. 150
Author(s):  
Veton Zejnullahi
Keyword(s):  
New Technology ◽  
World Order ◽  
Modern Society ◽  
Media Access ◽  
Four Corners ◽  
The World ◽  
The Media ◽  
The Republic ◽  
Human Eyes ◽  
The Impact

The process of globalization, which many times is considered as new world order is affecting all spheres of modern society but also the media. In this paper specifically we will see the impact of globalization because we see changing the media access to global problems in general being listed on these processes. We will see that the greatest difficulties will have small media as such because the process is moving in the direction of creating mega media which thanks to new technology are reaching to deliver news and information at the time of their occurrence through choked the small media. So it is fair to conclude that the rapid economic development and especially the technology have made the world seem "too small" to the human eyes, because for real-time we will communicate with the world with the only one Internet connection, and also all the information are take for the development of events in the four corners of the world and direct from the places when the events happen. Even Albanian space has not left out of this process because the media in the Republic of Albania and the Republic of Kosovo are adapted to the new conditions under the influence of the globalization process. This fact is proven powerful through creating new television packages, written the websites and newspapers in their possession.

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