Consumer intentions, reactance and the marketing implications of policy induced mergers and acquisitions in financial services

2022 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Kobby Mensah ◽  
Nnamdi O. Madichie ◽  
Gilbert Kofi Mensah ◽  
Gideon Awini
Keyword(s):  
Public Policy ◽  
Mergers And Acquisitions ◽  
Financial Services ◽  
Structural Equation ◽  
Quantitative Research ◽  
Public Discourse ◽  
Sampling Technique ◽  
Marketing Communications ◽  
Research Approach ◽  
Content Type

PurposeThe purpose of this study is to establish, drawing upon the indirect effects of customer reactance from an emerging economy perspective, the marketing implications of policy induced Mergers and Acquisitions (M&A) in Financial Services.Design/methodology/approachThe study employed a quantitative research approach, relying on data from 517 customers of M&A banks in Ghana. Purposive sampling technique was used in selecting respondents for the study. Hypotheses were tested using a structural equation modelling.FindingsA positive and significant relationship between immersive marketing communication and consumer intention is revealed in the study. The presence of consumer reactance highly influenced the relationship. As a public policy tool, forced mergers and acquisitions was found to increase customer reactance. However, when customers are frequently engaged with relevant and consistent marketing communications through appropriate channels, such reactance would only be partial.Research limitations/implicationsAlthough some of the information were collected, they were not the main focus of our analysis. We acknowledge, from the sample demographics perspective, the study did not consider certain other confounding factors that could influence customers' decisions to remain or switch such as customers' level of banking, type of account, income level, banking experiences in relation to service fees, online banking etc., as these could also potentially influence customers' reactance. Perhaps these may have to be considered in future studies.Social implicationsWhen timely and relevant marketing communications are targeted at the customers who are directly impacted by the M&A process, they would experience reactance, but only partially. This has a range of marketing implications for policy-induced M&A and its impact on consumer intention, reactance and attitudes towards the new entity.Originality/valueThe marketing of financial services literature has been silent on the implications of M&A from a policy induced perspective. This study, therefore, contributes to theory by highlighting that the “destruction” of brand value of the affected firms is relatively high in a policy induced M&A and thus increases the level of customer reactance. This is because a regulator enforced M&A, as public policy, usually generates high public interest and public discourse, leading to a heightened customer reactance. However, when immersive marketing communications are targeted at the customers directly impacted by the M&A, they would experience reactance, but only partially.

Security behaviour of mobile financial service users

2020 ◽  
Vol 28 (5) ◽  
pp. 719-741
Author(s):  
Esther Dzidzah ◽  
Kwame Owusu Kwateng ◽  
Benjamin Kofi Asante
Keyword(s):  
Financial Services ◽  
Structural Equation ◽  
Sampling Technique ◽  
Substantial Effect ◽  
Equation Model ◽  
Sub Saharan Africa ◽  
Content Type ◽  
Avoidance Motivation ◽  
Threat Avoidance ◽  
User Security

Purpose The inception of mobile financial services (MFSs) has positively provoked economic growth and productivity, nonetheless, it has pessimistically caused an upward surge in cybersecurity threat. Customers are progressively becoming conscious of some of the threat and several of them now shun away from some suspicious activities over the internet as a form of protection. This study aims to explore the factors that influence users’ to adopt security behaviour. Design/methodology/approach A synthesis of theories – Self-efficacy and technology threat avoidance theories – was used to examine the security behaviour of users of MFSs. Data was gathered from 530 students in Ghana using convenience sampling technique. Data analysis was carried out using descriptive statistics, inferential statistics and structural equation model. Findings Outcome of the investigation indicate that both mastery experience and verbal persuasion have substantial effect on the avoidance motivation of MFSs users. It was, however, found that emotional state and vicarious experience of users do not influence their avoidance motivation. Also, it was established that avoidance motivation is a positive prognosticator of avoidance behaviour. Practical implications Understanding the security behaviour of MFS users will help the operators to outline strategies to sustain the successes achieved. Originality/value Studies on user security behaviour are rare, especially in sub Saharan Africa, thus, this study will contribute to extant literature by adding a new dimension of user security behaviour.

Impacts of Cittaslow philosophy on sustainable tourism development

2020 ◽  
Vol 45 (1/2) ◽  
pp. 173-193 ◽  
Author(s):  
Ecem Ince ◽  
Deniz Iscioglu ◽  
Ali Ozturen
Keyword(s):  
Structural Equation ◽  
Quantitative Research ◽  
Sustainable Tourism ◽  
Local Level ◽  
Tourism Development ◽  
Research Approach ◽  
Cultural Economic ◽  
Content Type ◽  
Sustainable Tourism Development ◽  
North Cyprus

Purpose Sustainability concept exists in the soul of the Cittaslow (slow city) philosophy. This protest movement is mainly based on the philosophy of sustainability by promoting the “slowness” perspective and the concept of sustainable development at the local level. The purpose of this paper is to analyze the impacts of Cittaslow (slow city) philosophy on support for sustainable tourism development in North Cyprus. In this context, this research study is concentrated on the influences of Cittaslow practices on support for sustainable tourism development with dimensions in terms of socio-cultural, economic and ecological aspects. Design/methodology/approach This study was based on a quantitative research approach to observe the significant effects and meet the objectives. The data were collected randomly by self-administrated questionnaires from residents who are living in the slow cities (Yeni Bogaziçi, Mehmetçik, Lefke, Geçitkale and Tatlisu) at North Cyprus. Findings The partial least squares approach to the structural equation model was used to analyze the data. The research results were discussed the critical issues and consequences in the management of slow cities. Originality/value The slow city concept is a very significant movement that emphasizes the importance of local differences and sustainability. There is a lack of knowledge about the effects of Cittaslow membership and efforts on sustainable tourism development in North Cyprus. The critical factors and implications were pinpointed for enhancing sustainable tourism development in slow cities.

The effect of maintenance operation, time utility and occupancy to sustainability with transit oriented development moderation

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Makjen Sinaga ◽  
Suharyono Suharyono ◽  
Muhammad Al Musadieq ◽  
Mohammad Iqbal
Keyword(s):  
Structural Equation ◽  
Quantitative Research ◽  
Operation Time ◽  
Sampling Technique ◽  
Equation Model ◽  
Primary Data ◽  
Transit Oriented Development ◽  
Content Type ◽  
The Board Of Directors ◽  
The Relationship

PurposeThis study aims to test and analyze the effect of maintenance operation, time utility and occupancy on sustainability with transit oriented development (TOD) as a moderating variable.Design/methodology/approachThis research is a quantitative research. The data in this study are a combination of primary data obtained through a questionnaire. The research took place at PT MRT Jakarta with all the board of directors as a sample in this study. The sampling technique used is saturated sampling and data analysis using structural equation model (SEM).FindingsThe result shows that maintenance and operation (M&O) have a positive and significant effect on time utility, M&O have a positive and significant effect on sustainability, time utility has a positive and significant effect on occupancy, occupancy has a positive and significant effect on sustainability and the influence of TOD does not significantly influence the relationship between time utility on occupancy and occupancy on sustainability.Originality/valueThe originality of this research lies in testing the maintenance operation, time utility and occupancy variables on sustainability with the renewal of TOD as a moderating variable.

scholarly journals The Influence of Competence, Cooperation and Organizational Climate on Employee Performance With Work Motivation as a Mediation Variable (Study on the Food and Agriculture Office Clump of Merauke Regency)

2022 ◽  
Vol 27 ◽  
pp. 556-578
Author(s):  
Terisius Andreas Kasman Rimbayana ◽  
Anita Erari ◽  
Siti Aisyah
Keyword(s):  
Organizational Climate ◽  
Structural Equation ◽  
Quantitative Research ◽  
Work Motivation ◽  
Employee Performance ◽  
Sampling Technique ◽  
Civil Servants ◽  
Equation Modeling ◽  
Research Approach ◽  
Food And Agriculture

The purpose of the study was to determine the effect of competence, cooperation, and organizational climate on employee performance mediated by work motivation (a study in the food and agriculture office clump work unit in Merauke Regency). The research uses a quantitative research approach. The sampling technique used purposive sampling method. The research sample as many as 117 employees were selected from Civil Servants (PNS) as structural or implementing officials, not as Field Agricultural Extension Officers (PPL) or civil servants who were not on duty in the unit. The data comes from the answers to the questionnaire according to the employee's perception. The results of the questionnaire were tabulated and analyzed using Structural Equation Modeling (SEM) using the SmartPLS application. The results of the analysis prove that competence has a significant effect on performance, competence has an effect on work motivation, and motivation mediates the influence of competence on employee performance. Cooperation has no effect on performance, but has an effect on motivation and work motivation mediates the effect of cooperation on employee performance. Organizational climate does not affect employee performance but organizational climate affects work motivation and work motivation mediates the relationship between organizational climate and employee performance. Motivation has a significant effect on performance. The results of the study have implications for competence and motivation that need to be improved in order to improve employee performance. Motivation variable affects performance by 48.6% and competence affects performance by 28.2%. Increasing work motivation can be done by increasing cooperation and organizational climate.

scholarly journals Impact of e-servicescapes on student engagement: mediating impact of experience quality

2018 ◽  
Vol 13 (2) ◽  
pp. 203-222
Author(s):  
Hansani Chathurika Dassanayake ◽  
Asanka Senevirathne
Keyword(s):  
Student Engagement ◽  
Structural Equation ◽  
Survey Design ◽  
Student Experience ◽  
Sampling Technique ◽  
Research Approach ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Content Type ◽  
The Impact

Purpose The purpose of this paper is to investigate the impact of design of e-servicescapes on student engagement in distance education (DE), and examine whether this impact is mediated by student experience quality. Design/methodology/approach Quantitative research approach based on cross-sectional survey design was adapted where data were collected using a structured questionnaire. Sample consisted of 252 undergraduates registered in the DE platform in Sri Lanka and was drawn using a simple random sampling technique. Collected data were analysed using the structural equation modelling. Findings Data analysis revealed that there is a direct significant impact of e-servicescapes on student engagement while this impact is partially mediated by student experience quality in the Sri Lankan context. Meantime, the social presence feature of e-servicescapes has the highest impact on student engagement. Practical implications Findings of the study provide an empirically validated model to boost up the student engagement and significantly contribute to the designing of the e-servicescapes of the DE institutes in order to offer a superior service to a wide array of stakeholders. Originality/value Even though e-servicescapes have been recognised as a driver of customer behaviour, the concept is fairly unexplored in the educational context. Due to its practical applicability in the DE context, this study contributes to the existing knowledge by presenting a novel conceptual model developed based on multiple theories to identify its impact on student behaviour.

Unravelling the risks of construction digitalisation in developing countries

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Douglas Aghimien ◽  
Clinton Aigbavboa ◽  
Tsholofelo Meno ◽  
Matthew Ikuabe
Keyword(s):  
Risk Factors ◽  
Structural Equation ◽  
Construction Projects ◽  
Quantitative Research ◽  
Industrial Revolution ◽  
Significant Risk ◽  
Research Approach ◽  
Content Type ◽  
Security Issues ◽  
Security Operations

Purpose This study aims to present the result of an assessment of the risk of construction digitalisation with a view to sensitising and preparing construction organisations for unforeseen issues that might arise in the course of their digital transformation. Design/methodology/approach The study took a post-positivist stance through a quantitative research approach. A survey of construction professionals actively involved in construction projects in South Africa was conducted using a structured questionnaire. The analysis of the data gathered was done using mean item scores, Kruskal–Wallis H test, exploratory factor analysis (EFA) and structural equation modelling (SEM). Findings EFA revealed five principal risk factors (human and financial, technological, legal and security, operations and socioeconomic risk factors) associated with the digitalisation of construction organisations. However, SEM revealed that four out of these risk components have significant direct relationships with some selected digitalisation outcomes. These significant risk factors are technology, legal and security issues, operations and socioeconomic issues. Originality/value This study provides practical insight into the risk inherent in construction digitalisation, and its result can help organisations seeking to be digitally transformed make informed decisions. Theoretically, the study reveals the risks associated with construction digitalisation – an aspect that has not gained significant attention in the current fourth industrial revolution discourse. Therefore, its findings can form a basis for future studies on the risk of digitalising construction organisations.

Green intellectual capital and social innovation: the nexus

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Aarif Mohd Sheikh
Keyword(s):  
Intellectual Capital ◽  
Structural Equation ◽  
Quantitative Research ◽  
Social Innovation ◽  
Manufacturing Sector ◽  
Mail Survey ◽  
Equation Modeling ◽  
Research Approach ◽  
Content Type ◽  
Similar Work

PurposeThe term “social innovation” refers to interorganizational activity ostensibly designed to address environmental issues. Green intellectual capital (IC) has been considered to be a vitally important mechanism for companies to move towards green production. By adopting the Intellectual capital-based view (ICV) as the underpinning theory, this study aims to investigate the green intellectual capital and social innovation tie-up.Design/methodology/approachA quantitative research approach was adopted in this study. The mail survey was used to collect data from managers of 509 manufacturing units operating in J&K, India. The study model was tested using structural equation modeling (SEM).FindingsBased on the SEM results, the key factors that significantly influence social innovation were green human capital and green structural capital. The results also posited that green relational capital was not significantly related to social innovation.Originality/valueAs revealed by the existing literature, no similar work has been done yet. Therefore, this study's originality lies in its exploration of green intellectual capital (IC) and social innovation interplay in an environmentally sensitive sector, manufacturing. Besides, this study offers insights to academics and practitioners in the manufacturing sector, especially in emerging economies.

The effect of brand heritage in tourists' intention to revisit

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Iddrisu Mohammed ◽  
Mahmoud Abdulai Mahmoud ◽  
Robert Ebo Hinson
Keyword(s):  
Brand Equity ◽  
Structural Equation ◽  
Quantitative Research ◽  
Tourism Industry ◽  
Equation Modeling ◽  
Research Approach ◽  
Comprehensive Overview ◽  
Cross Sectional ◽  
Content Type ◽  
Hospitality And Tourism Industry

PurposeUtilising brand equity dimensions, this study aims to enhance the literature by conceptualising and testing heritage brand equity dimensions (i.e. awareness, image, quality and value) and the intentions of international tourists to revisit moderated by safety and security within the tourism sector.Design/methodology/approachThe study was cross-sectional in nature and used the quantitative research approach with questionnaires for the collection of data. In total, 392 international tourists were purposively sampled from the departure hall of Kotoka International Airport. The data gathered were analysed using Structural Equation Modeling (SEM).FindingsThe findings revealed that heritage brand image, perceived quality and value had positive significant effects on the intentions of tourists to revisit. Nevertheless, heritage brand awareness had a negative insignificant impact on intentions to revisit. Safety and security significantly moderate the relationship between heritage brand equity and the intentions of international tourists to revisit.Research limitations/implicationsThe Ghana tourism industry should increase the activities that will create more awareness, to generate the interest of potential tourists within the international community. Such initiatives can increase the likelihood of the destination being visited. In addition, policymakers must guarantee that associated government entities, as well as other stakeholders, work together within the tourism industry to promote safety and security.Originality/valueThis study adds to the ongoing discussions in the hospitality and tourism industry by providing a comprehensive overview of brand equity in heritage tourism, operationalised as heritage brand equity dimensions.

Identifying the factors influencing digital library use among research students: a case of National Digital Library of Pakistan

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Iqra Mubeen ◽  
Saira Hanif Soroya ◽  
Khalid Mahmood
Keyword(s):  
Developing Countries ◽  
Digital Library ◽  
Digital Libraries ◽  
Quantitative Research ◽  
Sample Selection ◽  
Sampling Technique ◽  
Research Approach ◽  
Content Type ◽  
Data Collection Instrument ◽  
Research Students

Purpose As the revolution of information takes place, industrialized societies are going to become information societies. Developing countries such as Pakistan are going to change due to technology and, in turn, transform the whole structure of libraries. The concept of digital libraries (DL) has emerged due to technological advancements. This study aims to highlight the factors that encourage and discourage the use of the Higher Education Commission’s (HEC) National Digital Library (NDL). Design/methodology/approach A quantitative research approach was selected for the investigation, while the data collection instrument was a questionnaire. Postgraduate research students were the population of the study. A convenient sampling technique was used for sample selection. Findings The results of the study indicated that the use of HEC (NDL) was frequent monthly. The display of search results, 24/7 access, the authenticity of items, availability of navigational assistance and up-to-date information encourage researchers to use DL. However, their preference for print material over electronic material, slow downloading speed of the internet and non-availability of older and archival publications were the common reasons for the low use of DL. Furthermore, there are significant differences in terms of using the NDL based on gender, the program of study and the stage of the study. Originality/value This study will contribute significantly to the literature from the developing countries and would also helpful for HEC (NDL) authorities and university libraries to design information services.

scholarly journals The influence of the attributes of “Internet of Things” products on functional and emotional experiences of purchase intention

2018 ◽  
Vol 15 (3) ◽  
pp. 303-320 ◽  
Author(s):  
Luis Hernan Contreras Pinochet ◽  
Evandro Luiz Lopes ◽  
Caio Henrique Fernandes Srulzon ◽  
Luciana Massaro Onusic
Keyword(s):  
Internet Of Things ◽  
Purchase Intention ◽  
Structural Equation ◽  
Quantitative Research ◽  
Emotional Experience ◽  
Statistical Significance ◽  
Equation Modeling ◽  
Future Research ◽  
Research Approach ◽  
Content Type

Purpose “Internet of things” is a broad term used to describe network connectivity to physical objects. Called connectable or smart objects, they are embedded in electronic circuits and software that make them capable of detecting, collecting and transmitting data and information. This paper aims to examine the influence of the attributes of “internet of things” products in the functional and emotional experience of purchase intention. Design/methodology/approach The study used a model adapted from Yaping et al. (2014), with adjustment for the constructs “emotional experience”, “functional experience” and “purchase intention”. The survey consisted of a sample of 747 valid questionnaires regarding users of “internet of things” products, through a structured questionnaire with 36 assertions, which were answered based on the Likert scale. The quantitative research approach followed an exploratory descriptive phase followed by the application of structural equation modeling. Findings Results validated most of the relationships of the model, with high levels of significance. In addition, there was a greater influence of emotional experience than functional on purchase intention for the selected sample, which mainly consisted of young people. Originality/value In short, the study confirmed the statistical significance of the structural paths, indicating that the proposed model is consistent, and with an appropriate adjustment can be applied in future research.

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