Employees’ sabotage formation in upscale hotels based on conservation of resources theory (COR): antecedents and strategies of attachment intervention

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Bo Meng ◽  
Kyuhwan Choi
Keyword(s):  
Early Stage ◽  
Conservation Of Resources ◽  
Step Method ◽  
Content Type ◽  
Site Survey ◽  
Dysfunctional Attitude ◽  
Study Results ◽  
Service Sabotage ◽  
And Behavior ◽  
First Time

Purpose Rooted in conservation of resources (COR) theory (frequently applied to conflict and stress). The purpose of this study is to classify customer stressors into dysfunctional attitude and behavior and proposes strategies, such as parent and colleague attachment, as a resource pool to prevent employees’ sabotage behavior. Design/methodology/approach A two-step method was adopted by the suggestion from Anderson and Gerbing (1998) with an on-site survey carried out within ten upscale hotels. Findings Study results indicated that dysfunctional customers significantly influence service sabotage through job burnout and depression. In addition, attachment was demonstrated as an effective strategy by examining its moderating effects. Research limitations/implications Theoretically, the mechanism of sabotage formation was clarified as external customers’ factors (i.e. dysfunctional attitude and behavior) as well as internal psychological factors (i.e. negative states such as burnout and depression). Practically, the attachment (i.e. colleagues and parents) was identified as an effective moderator for preventing sabotage, although only in the early stage (i.e. depression stage). Originality/value For the first time, the current study attempts to explain the sabotage formation process by using COR with the integration of intervention.

An investigation on customer revisit intention to theme restaurants

2018 ◽  
Vol 30 (3) ◽  
pp. 1646-1662 ◽  
Author(s):  
Bo Meng ◽  
Kyuhwan Choi
Keyword(s):  
Behavioral Intention ◽  
External Factor ◽  
Step Method ◽  
Content Type ◽  
Site Survey ◽  
Proposed Model ◽  
Study Results ◽  
Restaurant Managers ◽  
Tpb Model ◽  
Intention To Revisit

Purpose This paper aims to examine theme restaurant customers’ decision-making process in light of the theory of planned behavior (TPB) model. Design/methodology/approach This investigation is conducted by an on-site survey with 357 theme restaurant customers who have a dining experience in China. The current study used Anderson and Gerbing’s (1998) two-step method. Findings Study results indicate the extended TPB model surpasses the TPB in predicting customers’ behavioral intention. Findings not only identified attitude and involvement as useful mediators in the model but also provided evidence of possible relationships in the proposed model. Research limitations/implications The relationships in the extended TPB offer practical solutions for theme restaurant managers and ways to increase the customers’ intention to revisit their establishments. Originality/value With servicescape as an external factor and perceived authenticity and involvement as psychological factors incorporated into the TPB, the proposed framework supported the analysis of those underlying factors in the context of theme restaurants toward clarifying the formation of customer’s intention to revisit those restaurants.

Dear top management, please don’t make me a cynic: intention to sabotage

2016 ◽  
Vol 35 (10) ◽  
pp. 1266-1286 ◽  
Author(s):  
A. Mohammed Abubakar ◽  
Huseyin Arasli
Keyword(s):  
Procedural Justice ◽  
Conservation Of Resources ◽  
Differentiated Service ◽  
Work Processes ◽  
Content Type ◽  
Individual Level ◽  
Service Sabotage ◽  
Employee Cynicism ◽  
The Impact ◽  
The Relationship

Purpose The conceptualization of service sabotage failed to adequately tap the domain of interest. Phenomena like turnover and service sabotage are difficult to measure and are not suitable for individual-level study. However, “intention” is suitable for individual-level or management-oriented studies. The paper aims to discuss these issues. Design/methodology/approach A new scale (eight items) to measure the intention to sabotage was developed and tested using a sample of bank (n=313) and insurance (n=258) employees in Nigeria. Cynicism and the desire for justice are the roots of sabotage. As such, the inability to stabilize institutionalized work processes and procedures may cause employees to be overcome with the intention to sabotage service, prior to the actual sabotage. Drawing on conservation of resources theory, this paper investigates the impact of employee cynicism on intention to sabotage as moderated by procedural justice. Findings The analyses suggest that employee cynicism is related to the intention to sabotage, and procedural justice moderates the relationship between employee cynicism and intention to sabotage. The findings endorse the model of interest, and implications of this study for research and practice are discussed. Originality/value The study differentiated service sabotage from intention to sabotage, and developed and tested a scale to measure the intention to sabotage.

scholarly journals Pseudomonas aeruginosa Requires the DNA-Specific Endonuclease EndA To Degrade Extracellular Genomic DNA To Disperse from the Biofilm

2019 ◽  
Vol 201 (18) ◽  
Author(s):  
Kathryn E. Cherny ◽  
Karin Sauer
Keyword(s):  
Pseudomonas Aeruginosa ◽  
Biofilm Formation ◽  
Genomic Dna ◽  
Early Stage ◽  
Content Type ◽  
Biofilm Dispersion ◽  
Biofilm Structure ◽  
First Time ◽  
Biofilm Matrix ◽  
Dispersed Cells

ABSTRACT The dispersion of biofilms is an active process resulting in the release of planktonic cells from the biofilm structure. While much is known about the process of dispersion cue perception and the subsequent modulation of the c-di-GMP pool, little is known about subsequent events resulting in the release of cells from the biofilm. Given that dispersion coincides with void formation and an overall erosion of the biofilm structure, we asked whether dispersion involves degradation of the biofilm matrix. Here, we focused on extracellular genomic DNA (eDNA) due to its almost universal presence in the matrix of biofilm-forming species. We identified two probable nucleases, endA and eddB, and eddA encoding a phosphatase that were significantly increased in transcript abundance in dispersed cells. However, only inactivation of endA but not eddA or eddB impaired dispersion by Pseudomonas aeruginosa biofilms in response to glutamate and nitric oxide (NO). Heterologously produced EndA was found to be secreted and active in degrading genomic DNA. While endA inactivation had little effect on biofilm formation and the presence of eDNA in biofilms, eDNA degradation upon induction of dispersion was impaired. In contrast, induction of endA expression coincided with eDNA degradation and resulted in biofilm dispersion. Thus, released cells demonstrated a hyperattaching phenotype but remained as resistant to tobramycin as biofilm cells from which they egress, indicating EndA-dispersed cells adopted some but not all of the phenotypes associated with dispersed cells. Our findings indicate for the first time a role of DNase EndA in dispersion and suggest weakening of the biofilm matrix is a requisite for biofilm dispersion. IMPORTANCE The finding that exposure to DNase I impairs biofilm formation or leads to the dispersal of early stage biofilms has led to the realization of extracellular genomic DNA (eDNA) as a structural component of the biofilm matrix. However, little is known about the contribution of intrinsic DNases to the weakening of the biofilm matrix and dispersion of established biofilms. Here, we demonstrate for the first time that nucleases are induced in dispersed Pseudomonas aeruginosa cells and are essential to the dispersion response and that degradation of matrix eDNA by endogenously produced/secreted EndA is required for P. aeruginosa biofilm dispersion. Our findings suggest that dispersing cells mediate their active release from the biofilm matrix via the induction of nucleases.

The relationship between sport involvement, perceived event prestige, and the intention to attend annual spectator events

2019 ◽  
Vol 31 (5) ◽  
pp. 1405-1421
Author(s):  
Weisheng Chiu ◽  
Doyeon Won ◽  
Ho Keat Leng
Keyword(s):  
Sporting Events ◽  
Moderating Effects ◽  
Content Type ◽  
Sporting Event ◽  
Site Survey ◽  
Proposed Model ◽  
Women's Basketball ◽  
First Time ◽  
The Relationship ◽  
The Prestige

Purpose The purpose of this paper is to examine the relationship between sport involvement, perceived event prestige and attendance intention of annual sporting events. In addition, it examines the moderating effects of gender and past experience on the proposed model. Design/methodology/approach Data were collected, using an on-site survey, from spectators (n=349) who attended the men’s or women’s basketball tournaments of the 2016 William Jones Cup held in Taiwan. Findings The results showed that perceived event prestige partially mediated the relationship between sport involvement and attendance intention of sporting events. Moreover, the moderating effects of gender and experience were found in the proposed model. Specifically, male spectators’ involvement had a significantly stronger influence on perceived event prestige, and, in turn, their perception of event prestige played a more significant role in influencing attendance intention. Also, sport involvement was more important in predicting attendance intention for experienced spectators whereas the prestige of the event was more important for first-time spectators. Originality/value This study suggests that sport event organizers need to employ different strategies in developing the subsequent editions of the event and retaining fans’ interest in the sport. Specifically, event organizers need to enhance the prestige of the sporting event through effective marketing communication to attract first-time spectators to the event.

The effect of presenteeism among Bangladeshi employees

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Amlan Haque
Keyword(s):  
Structural Equation ◽  
Cognitive Theory ◽  
Turnover Intentions ◽  
Future Research ◽  
Unique Contribution ◽  
Full Time ◽  
Step Method ◽  
Content Type ◽  
Study Results ◽  
Managerial Implications

PurposePresenteeism refers to attending work while ill and not being able to work to full capacity. Applying the social cognitive theory (SCT), this paper examines the relationships among presenteeism, job satisfaction (JS), and employee turnover intentions (ETIs), and the mediational influence of JS on the relationship between presenteeism and ETIs.Design/methodology/approachA web-based survey, including a pilot test, was administered to collect data targeting a sample of 200 full-time Bangladeshi employees. With a two-step method of the structural equation modelling technique, this paper examines four hypotheses among the variables of presenteeism, JS and ETIs.FindingsSignificant negative relationships were identified between presenteeism and JS, as well as between JS and ETIs. Further investigations showed a significant positive relationship between presenteeism and ETIs. Notably, presenteeism on ETIs was found to be fully mediated by JS.Practical implicationsThe study results suggest that presenteeism can be detrimental to both JS and ETIs among Bangladeshi employees; however, a reduction in rates of presenteeism can be achieved if employees' JS is valued and increased. Both the theoretical and managerial implications, including future research opportunities, are discussed.Originality/valueFollowing the SCT, this paper extends the knowledge of presenteeism in a non-Western context. It is also a first reported empirical study among Bangladeshi employees demonstrating the influence of presenteeism and its detrimental effects on employees' motivational behaviour. This study makes a unique contribution to the presenteeism literature by examining JS and ETIs from the perspective of SCT.

Entrepreneurial public leadership: 5As framework for wellness promotion

2019 ◽  
Vol 57 (7) ◽  
pp. 1443-1456
Author(s):  
Grant Beebe ◽  
Milorad Novicevic ◽  
Ifeoluwa Tobi Popoola ◽  
Joseph (Jody) Holland
Keyword(s):  
Public Health ◽  
Early Stage ◽  
Community Members ◽  
Content Type ◽  
Wellness Promotion ◽  
Public Leadership ◽  
Study Results ◽  
Community Wellness ◽  
Public Leaders

Purpose The purpose of this paper is to develop a 5As framework for entrepreneurial nudge public leadership for health and wellness promotion based on two exemplary cases in Mississippi. Design/methodology/approach The authors use a “case within a case” study design to develop the 5As public influence framework for entrepreneurial public leadership. Findings Based on the investigated cases of healthcare and wellness promotion in Hernando and Charleston, Mississippi, the authors developed the 5As framework for wellness promotion dimensions of awareness, assistance, alignment, association, and assessment. This framework is applicable to the lived experiences of community members, leaders, healthcare providers, and government. Research limitations/implications The study results provide a compelling insight into early-stage formation of entrepreneurial public leadership. However, the study results lack generalizability due to the case study approach used. Practical implications This study can assist entrepreneurial public leaders and policy-makers align their strategic wellness goals, initiatives, and policies that motivate community members to seek and receive supporting services. Originality/value Developing an original framework for wellness promotion useful to both healthcare practitioners and public leaders, this study contributes to the extant literature on public health leadership and proposes mechanisms for addressing community wellness needs. The framework is designed to address public health concerns by integrating public leadership strategies aimed at linking with existing community wellness and healthcare services.

The transition from novice to serial crowdfunders: behavioral antecedents and well-being drivers

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Kalanit Efrat ◽  
Andreas Wald ◽  
Shaked Gilboa
Keyword(s):  
Chief Executive Officers ◽  
Chief Executive ◽  
Well Being ◽  
Content Type ◽  
Serial Entrepreneurs ◽  
Stage Process ◽  
Executive Officers ◽  
And Behavior ◽  
First Time ◽  
Rational Process

PurposeSerial crowdfunders are vital to the advancement of crowdfunding, either by launching subsequent campaigns or by mentoring novice (first-time) crowdfunders. However, research on crowdfunders’ drivers has focused on either novice crowdfunders’ motivations or the factors contributing to serial crowdfunders’ success. The present study aims to complement existing knowledge on serial crowdfunders by exploring behavioral and well-being aspects that drive novice crowdfunders to become serial crowdfunders.Design/methodology/approachData on crowdfunders were retrieved through in-depth interviews with 42 novice and 17 serial crowdfunders on a list provided by the largest crowdfunding platform in Israel. Complementary data were collected from interviews with the chief executive officers (CEOs) of two leading rewards and donations platforms in Israel and from the contents of the pages of crowdfunding campaigns. A four-stage process of content analysis was applied.FindingsNovice and serial crowdfunders follow different logics. While novice crowdfunders’ motivations and behavior can mostly be explained by the theory of planned behavior (TPB) and follow a more rational process, serial crowdfunders’ motivations and behavior are guided by aspects of well-being.Originality/valueThe findings show that the more rational process described by the TPB and the dimensions of well-being interacts in a circular way to motivate serial operations by crowdfunders. Well-being is also manifested in the maintenance of social ties and the development of social capital, which are crucial for serial entrepreneurs.

Family-to-work spillover effects of family incivility on employee sabotage in the service industry

2019 ◽  
Vol 30 (2) ◽  
pp. 270-287 ◽  
Author(s):  
Bao Cheng ◽  
Xing Zhou ◽  
Gongxing Guo
Keyword(s):  
Service Industry ◽  
Spillover Effects ◽  
Work And Family ◽  
Mediating Effect ◽  
Conservation Of Resources ◽  
Content Type ◽  
The Family ◽  
Service Sabotage ◽  
Work Family

PurposeThis study aims to explore family incivility as a source of stress originating in the family domain and empirically examine its spillover effects on the workplace.Design/methodology/approachThrough integrating the work–family interface model with conservation of resources (COR) theory, this study investigated the effect of family incivility as perceived by employees of the service industry on service sabotage, along with the mediating role of family-to-work conflict (FWC) and the moderating role of work–family centrality.FindingsThe results of a three-wave survey of 335 employees in China and 62 of their immediate supervisors demonstrated that family incivility was positively related to service sabotage, and FWC also mediated this relationship. Moreover, work–family centrality was found to strengthen the effect of family incivility on FWC, as well as the mediating effect of FWC on the relationship between family incivility and service sabotage.Research limitations/implicationsThis study not only enriched the work–family interface literature but also suggested new insights into sabotage behaviors by focusing on antecedents in the family domain.Practical implicationsBy realizing that family incivility has detrimental effects on service employee behaviors, enterprises and managers should provide greater support for employees in managing family incivility and help them to maintain a better balance between work and family life.Originality/valueThis study appears to be the first empirical evidence linking a family stressor (i.e. family incivility) with a workplace behavioral outcome in the service industry (i.e. service sabotage).

Drivers of intrapreneurship: an affective events theory viewpoint

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Yariv Itzkovich ◽  
Sibylle Heilbrunn ◽  
Niva Dolev
Keyword(s):  
Job Satisfaction ◽  
Job Insecurity ◽  
Affective Events Theory ◽  
Content Type ◽  
Study Results ◽  
Affective Events ◽  
Antecedents And Consequences ◽  
The Impact ◽  
First Time ◽  
The Relationship

PurposeIn the current study framework, the authors test the underlying assumptions of affective events theory concerning the impact of job satisfaction and job insecurity driven by incivility on intrapreneurial behaviour.Design/methodology/approachData were collected with a sample of 510 employees from five organisations. All hypotheses were tested via SmartPLS3. Additionally, a distinction between formative and reflective measures was performed.FindingsFindings revealed that incivility decreases intrapreneurial behaviour, mediated by job satisfaction and job insecurity. Additionally, this study’s results show that the relationship between job satisfaction and job insecurity and intrapreneurial behaviour distinguishes unionised employees from employees who are not unionised.Research limitations/implicationsThe cross-sectional nature of the present data precluded definitive statements about causality. Additionally, further studies should increase the sample size and include an international perspective to ensure the overall generalisability of the results.Practical implicationsPractically, this study’s findings point to the need for organisational management to understand better underlying employees' perceptions and their antecedents and consequences.Originality/valueThe study results contribute to the literature by testing the core assumptions of affective events theory and by extending the affective events theory model, incorporating contextual influences on the relationship between attitudes and behaviours. The authors also show for the first time that incivility can be directly (compared to indirectly) linked to emotional-based responses, but not to those responses driven by cognitive appraisals. Thus, the study also contributes to the incivility literature and the understanding of various antecedents and consequences of incivility. Additionally, this study addressed the notion of formative versus reflective measurement models for the first time relating to incivility and intrapreneurial behaviour, allowing for more sensitive and less biased results. Herein lies an additional methodological contribution.

Simulation of a macrosegregation benchmark with a meshless diffuse approximate method

2018 ◽  
Vol 28 (2) ◽  
pp. 361-380 ◽  
Author(s):  
Vanja Hatić ◽  
Boštjan Mavrič ◽  
Božidar Šarler
Keyword(s):  
Approximate Method ◽  
Least Squares Method ◽  
Weighted Least Squares ◽  
Weight Functions ◽  
Step Method ◽  
Fractional Step Method ◽  
Content Type ◽  
Weighted Least Squares Method ◽  
Evaluation Point ◽  
First Time

Purpose The purpose of this paper is to simulate a macrosegregation solidification benchmark by a meshless diffuse approximate method. The benchmark represents solidification of Al 4.5 wt per cent Cu alloy in a 2D rectangular cavity, cooled at vertical boundaries. Design/methodology/approach A coupled set of mass, momentum, energy and species equations for columnar solidification is considered. The phase fractions are determined from the lever solidification rule. The meshless diffuse approximate method is structured by weighted least squares method with the second-order monomials for trial functions and Gaussian weight functions. The spatial localization is made by overlapping 13-point subdomains. The time-stepping is performed in an explicit way. The pressure-velocity coupling is performed by the fractional step method. The convection stability is achieved by upstream displacement of the weight function and the evaluation point of the convective operators. Findings The results show a very good agreement with the classical finite volume method and the meshless local radial basis function collocation method. The simulations are performed on uniform and non-uniform node arrangements and it is shown that the effect of non-uniformity of the node distribution on the final segregation pattern is almost negligible. Originality/value The application of the meshless diffuse approximate method to simulation of macrosegregation is performed for the first time. An adaptive upwind scheme is successfully applied to the diffuse approximate method for the first time.

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