Experimental research in hospitality and tourism: a critical review

2016 ◽  
Vol 28 (2) ◽  
pp. 246-266 ◽  
Author(s):  
Lawrence Hoc Nang Fong ◽  
Rob Law ◽  
Candy Mei Fung Tang ◽  
Matthew Hong Tai Yap
Keyword(s):  
Experimental Research ◽  
Effect Size ◽  
Experimental Designs ◽  
Research Subjects ◽  
Manipulation Check ◽  
Content Type ◽  
Research Gap ◽  
Hospitality And Tourism ◽  
Tourism And Hospitality ◽  
Social Sciences Citation Index

Purpose – This paper aims to examine the prevalence and trend of experimental research in hospitality and tourism. Hospitality and tourism researchers have long been encouraged to increase their use of experimental designs. However, a solid support for such advocacy is lacking, and the present paper fills in this research gap. Design/methodology/approach – By using a systematic approach, this study reviews 161 tourism and hospitality articles and conducts content analysis based on certain criteria including journal outlets, Social Sciences Citation Index journals, years of publication, contexts, disciplinary foci, experimental designs, settings, number of independent variables, number of studies per article, manipulation methods, manipulation check, research subjects, sample size, subjects per experimental condition, statistical analyses and provision of effect size. The criteria between hospitality and tourism publications are also compared. Findings – Findings show that the number of experimental publications has significantly increased over the past decade, especially in hospitality publications. Nonetheless, there is still room for improvement in applying the experimental design in hospitality and tourism research. Research limitations/implications – Researchers in hospitality and tourism are recommended to report manipulation check results and the effect size of statistically significant results, as well as to devote more effort to knowledge accumulation and methodological advancement of experimental designs. Originality/value – This study is the first to review experimental research in hospitality and tourism. The findings of this study provide significant implications and directions for hospitality and tourism researchers to conduct experimental research in the future.

How to avoid common mistakes in experimental research?

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Anna S. Mattila ◽  
Anqi Luo ◽  
Xunyue Xue ◽  
Tian Ye
Keyword(s):  
Data Analysis ◽  
Experimental Research ◽  
Degrees Of Freedom ◽  
Theory Development ◽  
Experimental Designs ◽  
Content Type ◽  
Data Analyses ◽  
Global Pandemic ◽  
Hospitality And Tourism

Purpose The purpose of this paper is to discuss some common pitfalls in experimental research in the field of hospitality and tourism. It aims to offer recommendations on how to avoid such problems to enhance theory development. Findings This paper highlights some common pitfalls in hospitality research regarding manipulations, samples and data analyses. The challenges imposed by the global pandemic are also discussed. Research limitations/implications Researchers in hospitality are recommended to refine their experimental designs, to recruit appropriate and sufficient samples and to avoid the abuse of “researcher degrees of freedom” in data analysis. Originality/value This is the first study to review common mistakes in experimental research in hospitality research and to recommend some remedies. The findings of this study can contribute to stronger theory development.

scholarly journals Engaging the multi-generational workforce in tourism and hospitality

2014 ◽  
Vol 69 (4) ◽  
pp. 245-263 ◽  
Author(s):  
Paul Barron ◽  
Anna Leask ◽  
Alan Fyall
Keyword(s):  
Employee Engagement ◽  
Generational Differences ◽  
Structured Interviews ◽  
Content Type ◽  
Mixed Methods Approach ◽  
Hospitality And Tourism ◽  
Tourism And Hospitality ◽  
The Relationship ◽  
Practical Implications ◽  
Selection Of

Purpose – The purpose of this study is to present strategies that hospitality and tourism organisations might adopt as a means of encouraging employee engagement, thus enabling the more effective management of an increasingly multi-generational workforce. This paper evaluates current strategies being adopted that might encourage employee engagement by a selection of hospitality and tourism organisations and develop recommendations for organisations wishing to more effectively engage the multi-generational workforce. Design/methodology/approach – This study adopts a mixed methods approach and presents findings based on a series of semi-structured interviews with management and self-completion questionnaires aimed at employees. Findings – The relationship between the supervisor and the employee remains a key enhancer regarding engagement and employees are increasingly demanding more contemporary methods of communication. Employers should take note of generational characteristics and adopt flexible policies attractive to all employees. Practical implications – This paper contributes no t only to the debate regarding generational differences in the workplace but it also identifies that the various generations evident in tourism organisations are desirous of similar working conditions and benefits. Organisations should consider the development of a range of packages that focus on linking employees with their purpose, their colleagues and their resources as a means of encouraging employee engagement. Originality/value – This study contributes to the debate regarding employee engagement and compares and contrasts initiatives that various tourism and hospitality organisations are adopting as a means of encouraging employee engagement. The study also elicits the views of the organisations employees to understand the extent of the effectiveness of such initiatives and makes recommendations regarding the most effective initiatives from both a management and employee perspective.

scholarly journals Mapping the “intellectual structure” of research on human resources in the “tourism and hospitality management scientific domain”

2018 ◽  
Vol 30 (3) ◽  
pp. 1741-1768 ◽  
Author(s):  
Francisco García-Lillo ◽  
Enrique Claver-Cortés ◽  
Mercedes Úbeda-García ◽  
Bartolomé Marco-Lajara ◽  
Patrocinio Carmen Zaragoza-Sáez
Keyword(s):  
Meta Analysis ◽  
Specific Area ◽  
Hospitality Management ◽  
Intellectual Structure ◽  
Theoretical Frameworks ◽  
Content Type ◽  
Scientific Disciplines ◽  
Hospitality And Tourism ◽  
Tourism And Hospitality ◽  
Theoretical Foundations

Purpose The purpose of this paper – based on the conviction that the human resource is by far the most strategic or distinctive resource available to firms competing in hospitality and tourism industries – is to objectively analyze the research on HR developed in the domain of tourism and hospitality management between 1997 and 2016. The aim is to “identify” and “represent” the “intellectual structure” of the field examined. Design/methodology/approach “Bibliometric” methods are utilized: document citation and co-citation analyses, as well as social network analysis (SNA). Findings The paper provides an interesting inventory of the theoretical foundations of knowledge developed around HR in the field under study by different theoretical frameworks and scientific disciplines, such as marketing or psychology. However, its main contribution is to identify an important gap in the literature in the specific area of management. Research limitations/implications The present study has several limitations resulting from the utilization of “bibliometric” methods applied in the analyses performed. As for the implications, these are more than obvious. Originality/value The authors believe that research developed here provides – through a kind of “meta-analysis” – a valuable outlet from which future researchers could benefit, giving them easier access to the theoretical foundations on which HR research in the field in question is based. This work also suggests some paths for future development or research in the field within the context of hospitality and tourism industries.

Online tourism and hospitality distribution: a perspective article

2019 ◽  
Vol 75 (1) ◽  
pp. 290-293 ◽  
Author(s):  
Peter O’Connor
Keyword(s):  
Design Methodology ◽  
Future Scenarios ◽  
Content Type ◽  
Future Developments ◽  
The Future ◽  
Industry Practice ◽  
Prior Literature ◽  
Hospitality And Tourism ◽  
Tourism And Hospitality ◽  
Practical Implications

Purpose Critically examining the development of online distribution in hospitality and tourism, this paper aims to speculate on likely future developments for the next decades. Design/methodology/approach The article review prior literature, combining themes with industry insights to speculate about the future. Findings The paper speculates on likely future scenarios for online distribution in hospitality and tourism, including further consolidation of major players, blurring of lines between organization types and the substitution of existing systems by mainstream e-commerce players. Research limitations/implications This paper provides a baseline analysis of the development of online distribution for use by future researchers. Practical implications This study speculates about likely future scenarios in hospitality and tourism distribution and their implications for industry practice. Originality/value To the best of the author’s knowledge, this is the first attempt to extrapolate the likely future of hospitality and tourism online distribution and its implications for industry.

Reflections on the theme issue outcomes

2016 ◽  
Vol 8 (3) ◽  
pp. 397-402
Author(s):  
Marina Sheresheva ◽  
John Kopiski ◽  
Richard Teare
Keyword(s):  
Hospitality Industry ◽  
Success Factors ◽  
Experience Economy ◽  
Theme Issue ◽  
Content Type ◽  
Starting Point ◽  
Detailed Assessment ◽  
Hospitality And Tourism ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality

Purpose This study aims to profile the Worldwide Hospitality and Tourism Themes (WHATT) issue “What are the main trends, challenges and success factors in the Russian hospitality and tourism market in the experience economy era?” with reference to the experiences of the theme editors, contributors from industry and academia and the theme issue outcomes. Design/methodology/approach This study uses structured questions to enable the theme editors to reflect on the rationale for their theme issue question, the starting point, the selection of the writing team and material and the editorial process. Findings This study provides a framework to facilitate discussion between all stakeholders in Russia’s tourism and hospitality industry; it identifies ways of improving competitiveness as a tourist destination and contributes to thinking about sustainable development. Practical implications Reports on dialogue between Russian academics and industry practitioners related to the challenges, opportunities and success factors that are important for the development of the tourism and hospitality industry in Russia. Originality/value This is the first detailed assessment of the opportunities and mechanisms for creating memorable tourist experiences in Russia. The theme issue also identifies the main problems relating to the development of tourism and hospitality, the implications for industry and the solutions needed to address them.

The advancement of hospitality and tourism education in Malaysia

2020 ◽  
Vol 12 (2) ◽  
pp. 145-153
Author(s):  
Abdul Murad Ahmad ◽  
Kashif Hussain ◽  
Erdogan Ekiz ◽  
Thienming Tang
Keyword(s):  
Design Methodology ◽  
Research Question ◽  
Research Approach ◽  
Content Type ◽  
Hospitality Education ◽  
Foreign Companies ◽  
Tourism Education ◽  
Hospitality And Tourism ◽  
Tourism And Hospitality ◽  
Hospitality And Tourism Education

Purpose The purpose of this paper is to explore some of the ways in which hospitality and tourism education in Malaysia is working with the Malaysian Industry 4.0 framework. Design/methodology/approach A qualitative research approach was used to conduct 30 interviews with respondents working for academic institutions and local or foreign companies. Findings The analysis of data helped to identify themes relating to current foreign partnerships within this area of industry. Originality/value Through the resolution of this research question, specific recommendations for policymakers and stakeholders are made, which, if implemented, may facilitate further improvements in tourism and hospitality education in support of industry in Malaysia.

An overview of tourism and hospitality scales: discussion and recommendations

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Erdogan Koc ◽  
Ahu Yazici Ayyildiz
Keyword(s):  
Scale Development ◽  
Design Methodology ◽  
Self Report ◽  
Content Type ◽  
Future Studies ◽  
Self Perceptions ◽  
Hospitality And Tourism ◽  
Tourism And Hospitality ◽  
Practical Implications ◽  
Shed Light

PurposeScales play an important role in researching and understanding a field. This study aims to explore scales developed in hospitality and tourism to identify the trends and the gaps in the scale development studies with a view to make scale development recommendations for future studies.Design/methodology/approachThe study explores and analyses 253 scales developed from the perspectives of scope and methodology. The scales were first grouped into categories to identify trends and gaps in scale development to be able to make recommendations from the scope perspective. Then, for the methodology perspective, the scales were analysed according to various criteria such as sampling, reliability, validity and pilot testing reporting.FindingsThe study shows that while there are opportunities in some areas to develop newer scales, some areas appear to be saturated. It is important to note that all scales appear to be self-report scales which may result in the measurement of self-perceptions of people alone regarding a phenomenon. The study also pointed out some of the methodological shortcomings in the scales developed.Research limitations/implicationsThe study has both theoretical and practical implications. From a theoretical implications perspective, the study identified the overlaps and the gaps in scale development and provided several new scale development ideas concerning their scopes/topics and methodologies. From a practical perspective, the study shed light on the extent which the scales are relevant and useable by the practitioners in the tourism and hospitality establishments.Originality/valueThe study is original as there is no collective review of hospitality and tourism scales. The study identifies the trends, gaps, overlaps and some of the weaknesses of the scales developed and offers several valuable recommendations for the future.

What do we know about social media and firms’ financial outcomes so far?

2017 ◽  
Vol 8 (1) ◽  
pp. 39-54 ◽  
Author(s):  
Murat Kizildag ◽  
Mehmet Altin ◽  
Ozgur Ozdemir ◽  
Ilhan Demirer
Keyword(s):  
Social Media ◽  
Financial Performance ◽  
Academic Research ◽  
Future Research ◽  
Content Type ◽  
Financial Outcomes ◽  
Operating Income ◽  
Critical Issues ◽  
Hospitality And Tourism ◽  
Tourism And Hospitality

Purpose This paper aims to understand the emergence, the revolution and the relevant knowledge of academic research concentrating on social media (SM) and hospitality and tourism firms’ financial performance. The authors not only identified the gaps and critical issues in research but also re-conceptualized profound directions for the future research in technology and finance in the hospitality and tourism field. Design/methodology/approach This study adopted an in-depth review analysis to investigate and review previous scholarly papers published in hospitality, tourism and hospitality and tourism journals from January 2011 to the present. The authors thoroughly analyzed and reviewed peer-reviewed/refereed, blind-reviewed, full-length published articles and working papers within SM and hospitality firms’ financial performance. Editor notes, prefaces, research notes, industry articles, internet publications, conference preceding, books and book chapters were excluded. Findings Having examined the empirical content of 26 peer-reviewed scholarly articles, the authors clearly observed that none of the papers went beyond analyzing the effect of SM on hotels’ revenue per available room, revenues, net profit, average daily rate, occupancy rates, net operating income, etc., and all papers ignored the analysis of many critical financial proxies. Research limitations/implications This critique and review paper is limited to the relationship between SM and firms’ financial performance within the hospitality and tourism context. Practical implications This review provides a blueprint to guide future research, facilitate knowledge accumulation and create a new understanding and awareness in practice as well as SM and financial performance research. Social implications This paper complements and adds to previous work by demonstrating various aspects, evidences, findings and inferences regarding the association between online SM platforms and firms’ financial performance and by proposing rigorous abstract and specific future extensions to both practice and discipline-specific knowledge. Originality/value There is an absence of the most updated review study of published papers on SM and hospitality and tourism firms’ financial performance. Although how SM contributes to firms’ financial performance is clear to academicians and industry professionals, no solid consensus or theoretical certainty about what the authors know and do not know has been achieved.

Progress on information and communication technologies in hospitality and tourism

2014 ◽  
Vol 26 (5) ◽  
pp. 727-750 ◽  
Author(s):  
Rob Law ◽  
Dimitrios Buhalis ◽  
Cihan Cobanoglu
Keyword(s):  
Content Analysis ◽  
Information And Communication Technologies ◽  
Communication Technology ◽  
Communication Technologies ◽  
Content Type ◽  
Technological Developments ◽  
Information And Communication ◽  
Hospitality And Tourism ◽  
Tourism And Hospitality ◽  
Practical Implications

Purpose – The purpose of this paper is to establish the progress of information and communication technology (ICT) based on a review of papers published in tourism and hospitality journals between 2009 and 2013. Design/methodology/approach – Based on three major databases, 107 journal papers were retrieved and reviewed. The papers were grouped into two major categories, consumer and supplier, which generally comprise the key players in the industries. Findings – A content analysis showed that hospitality and tourism industries use ICT in different functional units and for different applications. This, in turn, indicates their wide adoption in the industry. Industrial implications are discussed. Practical implications – On the basis of the content analysis, industry practitioners can learn about up-to-date practices and decide how to take advantage of recent technological developments. Originality/value – A major contribution of this paper is the comprehensive review of recently published papers in tourism and hospitality journals from the perspectives of consumer and supplier.

Russian hospitality and tourism: what needs to be addressed?

2016 ◽  
Vol 8 (3) ◽  
pp. 380-396 ◽  
Author(s):  
Marina Sheresheva
Keyword(s):  
Success Factors ◽  
Experience Economy ◽  
Tourist Destination ◽  
Content Type ◽  
The Sustainable Development ◽  
Stakeholder Groups ◽  
Key Stakeholders ◽  
Hospitality And Tourism ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality

Purpose This paper aims to review contributions made to the strategic question about the main trends, opportunities, challenges and success factors in the Russian hospitality and tourism market in the experience economy era. Design/methodology/approach Based on the strategic question, a critical analysis of each contribution was carried out to identify the key themes and the issues, impacts and findings related to each theme. Findings The findings show nine key themes related to the sustainable development of the Russian hospitality and tourism market. Research limitations/implications The findings create a framework to boost discussion between all stakeholders in the tourism and hospitality industry in Russia. There are ways to improve the competitiveness of the country as a tourist destination in spite of a number of impediments, both internal and external. Overall, this theme issue provides a useful framework for discussions with a wider range of stakeholders as the implications arising are of importance to all stakeholder groups. Originality/value All nine articles have contributed different perspectives to the topic, and all confirm that networking is critical in the experience economy era to ensure that aspirations and concerns of all key stakeholders are taken into account.

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