The effect of servant leadership on rewards, organizational culture and its implication for employee’s performance

2018 ◽  
Vol 60 (2) ◽  
pp. 505-516 ◽  
Author(s):  
Sahat Sihombing ◽  
Endang Siti Astuti ◽  
Mochammad Al Musadieq ◽  
Djamhur Hamied ◽  
Kusdi Rahardjo
Keyword(s):  
Organizational Culture ◽  
Servant Leadership ◽  
Organizational Performance ◽  
Quantitative Research ◽  
Structural Model ◽  
Employee Performance ◽  
Research Approach ◽  
Analysis Tool ◽  
Content Type ◽  
Leadership Attributes

Purpose This paper aims to examine factors that affect employee performance at Bank Tabungan Negara (BTN). Design/methodology/approach A quantitative research approach was used with generalized structure component analysis (GSCA) as the analysis tool. This study was specific to Jabodetabek (Jakarta, Bogor, Depok, Tangerang, Bekasi) areas, considering that 60 per cent of employees of BTN, who were also the study population, resided in the Jabodetabek areas. This study was conducted for a month in 2016. By using the representative sample, the results could be generalized. Findings The results of the analysis suggested that the structural model showed that the servant leadership (X1) significantly affected rewards (Y1) and organizational culture (Y2), but it had no significant effect on employee performance (Y3). Other results showed that there was a significant effect of rewards (Y1) on organizational culture (Y2) and employee performance (Y3), and that there was a significant effect of organizational culture (Y2) on employee performance (Y3). Originality/value Russell and Stone (2002) studied the servant leadership in a review of servant leadership attributes, and McCann et al. (2014) studied servant leadership, employee satisfaction and organizational performance in rural community hospitals. Thereby, the originality of this paper is shown on servant leadership variable for relationship between rewards, organizational culture and employee’s performance. The method used is GSCA and the location of this research is at BTN throughout Indonesia, where there are no previous research studies that have discussed the same topic on these locations.

What every leader ought to know about becoming a servant leader

2015 ◽  
Vol 47 (5) ◽  
pp. 228-235 ◽  
Author(s):  
Tina Mertel ◽  
Carol Brill
Keyword(s):  
Servant Leadership ◽  
Employee Engagement ◽  
Leadership Behaviors ◽  
Employee Performance ◽  
Competency Assessment ◽  
Emotional Needs ◽  
Content Type ◽  
Leadership Attributes ◽  
A Value ◽  
Values Assessment

Purpose – Employees want to be supported to do their best work, but not every leader is comfortable or motivated to serve an employee’s “soft, emotional” needs. One key to help leaders become servant leaders is connecting serving others to their own values (even if “serving others” is not a value). Two assessments provided the framework for understanding this link between servant leadership attributes and the leader’s values. A case study demonstrates this link within a healthcare system where these tools helped develop servant leadership skills to support employee performance. The paper aims to discuss these issues. Design/methodology/approach – The authors used a servant leadership competency assessment and values assessment with leaders in a healthcare organization. By citing several leadership experts, and explaining how values relate to servant leadership behaviors, the authors offer a way to help leaders understand that anyone can improve their success with servant leadership. Findings – By offering two case studies of anonymous yet actual participants in the study the authors show how leaders gained insights they needed to change their habits in working with others. Research limitations/implications – The research results are from two distinct assessments. Researchers are encouraged to test the proposed propositions further with other similar assessments. Practical implications – The paper includes implications for the development of a leader’s servant leadership behaviors, which in turn supports employee engagement and organizational success. Social implications – In today’s age of mass technology, it has become a unique proposition to relate to others on the basis of serving their needs by relating to their values one-on-one. This paper inherently promotes in-person conversation with “soft” skills such as, listening, empathy, appreciation, and kindness. Originality/value – This paper fulfills an identified need to study how servant leadership behaviors can be improved by using a second tool focused on values.

scholarly journals Effect of Competence, Organizational Culture, and Motivation towards Employee Performance at PT Kukuh Tangguh Sandang Mills

2021 ◽  
Vol 8 (1) ◽  
pp. 23-29
Author(s):  
Yayan Sudaryana
Keyword(s):  
Organizational Culture ◽  
Quantitative Research ◽  
Causal Effect ◽  
Employee Performance ◽  
Coefficient Of Determination ◽  
Research Approach ◽  
Analysis Techniques ◽  
High Contribution ◽  
Main Factors ◽  
Positive Effect

Human resources are an element that will determine the achievement of goals effectively and efficiently. Employee performance is one of the main factors that can affect the progress of an organization or company. This study is intended to identify the extent of competence, organizational culture, and motivation that impress the employee performance at PT Kukuh Tangguh Sandang Mills in Bandung. This kind of causality research underlies in providing explanations and measuring the causal effect and quantitative research approach. Determining the number of samples using the Slovin' calculation formula with a precision of 10 percent to obtain a sample of 76 respondents. Data analysis techniques in this study using the aid of the SPSS for Windows Program. According to the results and discussion on the influence of competence, organizational culture, and motivation on employee performance, it can be concluded that the three determinants simultaneously and partially have a significant positive effect on employee performance. The value of the coefficient of determination was 49.3 percent, which gave a high contribution, namely competence, organizational culture, and motivation to employee performance at PT. Kukuh Tangguh Sandang Mills, Bandung.

scholarly journals How to Improve Performance?

2019 ◽  
Vol 8 (3S2) ◽  
pp. 625-629
Keyword(s):  
Organizational Culture ◽  
Organizational Performance ◽  
Latent Variables ◽  
Structural Equation ◽  
Quantitative Research ◽  
Work Motivation ◽  
Employee Performance ◽  
Employee Motivation ◽  
Equation Modeling ◽  
Improve Performance

Employee performance is the most important factor for the organization, because employee performance greatly determines organizational performance, therefore employee performance must be improved. The purpose of this study was to determine the effect of Competence on employee work motivation, Organizational Culture on employee work motivation, Competence and Organizational Culture Employee motivation, Competence on employee Performance, Organizational Culture on Employee Performance, Motivation on Employee Performance, Competence on Employee Performance through Motivation as an intervening variable, Organizational Culture of Employee Performance through Motivation as an intervening variable, Competence and Organizational Culture on Employee Performance, Competence and Organizational Culture on Employee Performance through Motivation as an Intervening Variable. This type of research is descriptive quantitative research. The population of this research is employees of PT. PBI as many as 250 people with a sample of 154 people. PT. PBI one of manufacturing company in Batam City. Data analysis techniques using Structural Equation Modeling. The results of this study are as follows; Effect of Competence on latent variables Motivation has an effect but not significant. Effect of Organizational Culture on Motivation. Competence towards Motivation has no significant effect, Organizational Culture on Motivation has a significant effect. Competence has a significant effect on performance. Organizational culture has no significant effect on performance. Competence, Organizational Culture has no significant effect on performance. Motivation has no significant effect on performance. Competence has a significant effect on employees. Organizational culture has no significant effect on employee performance.

Contesting the dominant narrative: expanding the multistory cultural change approach

2020 ◽  
Vol 33 (2) ◽  
pp. 217-228
Author(s):  
Martijn van Ooijen ◽  
Antonie van Nistelrooij ◽  
Marcel Veenswijk
Keyword(s):  
Organizational Culture ◽  
Cultural Change ◽  
Change Process ◽  
Design Methodology ◽  
Construction Safety ◽  
Change Processes ◽  
Research Approach ◽  
Organizational Field ◽  
Content Type

PurposeThe purpose of this paper is to expand the theory on multistory cultural change by showing how a dominant narrative on construction safety dynamically interrelates and is contested on multiple intertextual levels in an organizational field of organizations contributing to the recovery of houses in an earthquake region.Design/methodology/approachAn ethnoventionist research approach was adopted in which interpretation of data to find narratives and designing interventions went hand-in-hand.FindingsWe found four distinctive composite narratives besides the dominant narrative to which five actors refer in their accounts, thereby contributing to three types of story patterns. These narratives disclose the taken-for-granted ideas and beliefs that characterize the challenge of changing organizational culture. One intervention, which intended multiple stories to touch the surface, was highlighted as a multistory intervention.Research limitations/implicationsFurther research could extend the knowledge on other change interventions that contribute to multistory cultural change processes.Originality/valueAdopting an ethnoventionist approach to provide deep insights on an unfolding cultural change process for both scholars and practitioners.

Exploring privacy and trust for employee monitoring

2015 ◽  
Vol 115 (1) ◽  
pp. 88-106 ◽  
Author(s):  
Shuchih Ernest Chang ◽  
Anne Yenching Liu ◽  
Sungmin Lin
Keyword(s):  
Organizational Culture ◽  
Employee Performance ◽  
Full Time ◽  
Negative Effects ◽  
Content Type ◽  
Positive Effects ◽  
Study Results ◽  
Employee Monitoring ◽  
Communication Privacy ◽  
The Relationship

Purpose – The purpose of this paper is to evaluate privacy boundaries and explores employees’ reactions in employee monitoring. Design/methodology/approach – The research used the metaphor of boundary turbulence in the Communication Privacy Management (CPM) theory to demonstrate the psychological effect on employees. The model comprised organizational culture, CPM, trust, and employee performance in employee monitoring to further investigated the influence exerted by organizational culture and how employees viewed their trust within the organization when implementing employee monitoring. Variables were measured empirically by administrating questionnaires to full-time employees in organizations that currently practice employee monitoring. Findings – The findings showed that a control-oriented organizational culture raised communication privacy turbulence in CPM. The communication privacy turbulence in CPM mostly had negative effects on trust in employee monitoring policy, but not on trust in employee monitoring members. Both trust in employee monitoring policy and trust in employee monitoring members had positive effects on employee commitment and compliance to employee monitoring. Research limitations/implications – This research applied the CPM theory in workplace privacy to explore the relationship between employees’ privacy and trust. The results provide insights of why employees feel psychological resistance when they are forced to accept the practice of employee monitoring. In addition, this study explored the relationship between CPM and trust, and offer support and verification to prior studies. Practical implications – For practitioners, the findings help organizations to improve the performance of their employees and to design a more effective environment for employee monitoring. Originality/value – A research model was proposed to study the impacts of CPM on employee monitoring, after a broad survey on related researches. The validated model and its corresponding study results can be referenced by organization managers and decision makers to make favorable tactics for achieving their goals of implementing employee monitoring.

Evolution of top management’s understanding of product quality in Eastern Europe since the end of communism

2017 ◽  
Vol 29 (1) ◽  
pp. 82-100
Author(s):  
Svetoslav Georgiev ◽  
Emil Georgiev
Keyword(s):  
Eastern Europe ◽  
Product Quality ◽  
Quantitative Research ◽  
Business Performance ◽  
Research Approach ◽  
Senior Managers ◽  
Content Type ◽  
Doing Business ◽  
Using Data ◽  
The Impact

Purpose The purpose of this paper is to analyse the evolution of top management’s understanding of product quality in Bulgaria since the end of communism. The study examines three specific areas: top management’s understanding of the term “quality”; top management’s understanding of the relationship between quality and business performance; and top management’s understanding of the impact of job position on quality. Design/methodology/approach The paper relies on a quantitative research approach by using data from a survey of 186 companies in Bulgaria. Findings The paper suggests that senior managers in Bulgaria continue to base their understanding of “quality” on a single approach (*a characteristic of the communist era), with the product-based and the user-based approaches currently being the two most common ones. At the same time, surprisingly enough, this study claims that senior management in Bulgaria is currently well aware of the importance of quality as a dimension of firm’s competitiveness, and is also highly conscious of its roles’ impact on product quality. Research limitations/implications The results of this study are exclusively based on the case of Bulgaria and must be treated with caution in the case of other former communist states from the Central and Eastern Europe (CEE) region. Practical implications This paper has relevance for both managers and companies doing business in Eastern Europe. Originality/value This is the first paper to provide detailed analysis of the evolution of the understanding of “product quality” in CEE since the end of communism. Moreover, this paper applies, for the first time, Garvin’s five approaches to defining quality within a practical context.

“Knowledge management practices” as moderator in the relationship between organizational culture and performance in information technology companies in India

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Timothy Shea ◽  
Syed Aktharsha Usman ◽  
Sengottuvel Arivalagan ◽  
Satyanarayana Parayitam
Keyword(s):  
Information Technology ◽  
Organizational Culture ◽  
Knowledge Management ◽  
Organizational Performance ◽  
Management Practices ◽  
Self Report ◽  
Content Type ◽  
And Performance ◽  
Information Technology Companies ◽  
The Relationship

Purpose The purpose of this study is to empirically examine knowledge management (KM) practices as a moderator in the relationship between organizational culture and performance. The effect of four types of organizational culture on organizational performance was studied. In addition to direct effects, most importantly, KM practices as a moderator in strengthening the culture-performance relationship were empirically examined. Design/methodology/approach A carefully crafted survey instrument was distributed and data was collected from 1,255 respondents from 10 information technology companies in India. After checking the psychometric properties of the instrument, this paper performs hierarchical regression to test hypotheses. Findings The results reveal that: cooperative culture, innovative culture, consistent culture and effectiveness culture were all positively and significantly related to organizational performance; KM practices were positively and significantly related to organizational performance, KM practices moderate the relationship between various dimensions of organizational culture and organizational performance. Research limitations/implications As with any survey-based research, the present study suffers from the problems associated with self-report measures. These are common method bias and social desirability bias. However, this study attempts to minimize these limitations by following appropriate statistical techniques. Practical implications This study contributes to both practicing managers and the literature on KM and organizational culture. The study suggests that managers use KM practices, which are all-pervasive and very important for improving organizational performance. The results highlight the importance of implementing KM practices in organizations. Originality/value This study provides new insights into the importance of KM practices in achieving sustained competitive advantage by achieving organizational effectiveness. To the knowledge, the importance of KM practices is underemphasized in organizational culture research.

Innovation with flow at work: exploring the role of servant leadership in affecting innovative work behavior through flow at work

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Muhammad Mumtaz Khan ◽  
Muhammad Shujaat Mubarik ◽  
Syed Saad Ahmed ◽  
Tahir Islam ◽  
Essa Khan
Keyword(s):  
Servant Leadership ◽  
Structural Model ◽  
Measurement Model ◽  
Work Behavior ◽  
Content Type ◽  
Innovative Work Behavior ◽  
Mediating Role ◽  
Innovative Work ◽  
Flow At Work

PurposeThis study aims to ascertain the role of servant leadership in inducing flow at work. The study, along with confirming the relation between flow at work and innovative work behavior (IWB), intends to explore the mediating role flow at work plays in relating servant leadership to IWB.Design/methodology/approachThe data collection was conducted through an interviewee-administered questionnaire in three waves that were four weeks apart. The data were collected from 267 respondents. To run the measurement model and structural model, Smart-PLS was used, and Statistical Product and Service Solutions (SPSS) was used to summarize the demographic information and conduct hierarchal regression.FindingsServant leadership is related to flow at work. Additionally, flow at work is related to IWB. Finally, flow at work mediates the relationship between servant leadership and IWB.Originality/valueThe study found servant leadership is related to flow at work. Moreover, the study unearthed the relation between flow at work and IWB. Finally, the study unveiled that flow at work acts as a mediator between servant leadership and IWB.

scholarly journals Analysis of Employee Satisfaction and Performance Based on the Characteristics of Compensation Systems and Organizational Culture in Hospital dr. Soepraoen Malang

2019 ◽  
Vol 1 (1) ◽  
Author(s):  
Untung Slamet Suhariyono
Keyword(s):  
Organizational Culture ◽  
Significant Influence ◽  
Employee Satisfaction ◽  
Quantitative Research ◽  
Employee Performance ◽  
Compensation System ◽  
Design Data ◽  
Compensation Systems ◽  
And Performance ◽  
Performance Satisfaction

This study aims to determine the effect of Employee Satisfaction and Performance based on the Characteristics of Compensation Systems and Organizational Culture in the Hospital of Dr. Soepraoen Malang. This study uses a quantitative research method research design. Data collected using a questionnaire on 100 permanent employee respondents at Soepraoen Hospital Malang.Independent variables of this study are Job Satisfaction and Employee Performance. The dependent variable of this study is the Compensation System and Organizational Culture. The results of the study show (1) Employee satisfaction has a significant influence on the compensation system; (2) Organizational culture has a significant influence on employee satisfaction; (3) Compensation has a significant influence on employee performance;(4) Organizational culture has a significant influence on employee performance; (5) Compensation has a significant effect on employee performance through employee performance satisfaction at the Hospital. II dr. Soepraoen; (6) Organizational culture has a significant influence on employee performance through employee performance satisfaction at the Tk Hospital. II dr. Soepraoen.

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