Help chain in companies undergoing a lean implementation

2018 ◽  
Vol 9 (1) ◽  
pp. 113-132 ◽  
Author(s):  
Guilherme Tortorella ◽  
Diego Fettermann
Keyword(s):  
Performance Indicators ◽  
Success Factors ◽  
Operational Performance ◽  
Quality Performance ◽  
Lean Implementation ◽  
Content Type ◽  
Critical Success ◽  
The Subject ◽  
And Performance ◽  
Validated Instrument

Purpose The purpose of this paper is to propose an instrument for assessing the relationships between the critical success factors (CSFs) that promote help chain, providing means to enhance overall equipment effectiveness (OEE) and quality performance in companies undergoing a lean implementation. Design/methodology/approach The aforementioned relationships were determined and validated through a survey carried out with 50 Brazilian manufacturers. The authors, thus, provide an empirically validated instrument for assessing help chain CSFs and their impact on key operational performance indicators with no parallel in the existing literature. Quality (incidence of scrap and rework in manufacturing processes) and OEE (overall equipment effectiveness measured in percentage) were chosen as performance indicators because of their recognized relevance in previous research related to help chain approach. Findings The results of this paper show that the size of the company and CSFs have a significant relationship with quality. However, for OEE, time of lean implementation seems to be significantly important to predict its performance. Originality/value Identifying relevant relationships between CSFs and performance indicators may contribute to specify the context in which problems are expected to occur. With that knowledge, manufacturers will be able to emphasize the development of such factors that tend to improve their operational performance. Therefore, possible correlations are investigated to obtain a clearer comprehension around the subject and enable a better understating over the boundary conditions that surround the problem.

Identify critical success factors to implement integrated green and Lean Six Sigma

2018 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Mrigendra Nath Mishra
Keyword(s):  
Six Sigma ◽  
Critical Success Factors ◽  
Success Factors ◽  
Comparative Investigation ◽  
Subject Area ◽  
Lean Six Sigma ◽  
Lean Management ◽  
Content Type ◽  
Critical Success ◽  
The Subject

Purpose The purpose of this paper is analysis of Green and Lean Six Sigma, based on the success factors in its use through a well thought-out literature review, is being planned; a framework has been integrated in a productive manner with the Green and Lean and Six Sigma methods so as to incorporate and actualize the execution. Design/methodology/approach The methodology consists of comparative investigation of Green, Lean management and Six Sigma using open written work, essential analysis at data and master experience of the researchers. To achieve this goal, a significant review of the existing literature of the subject area has been done to prepare a framework in view of the critical success factors. A study was arranged and flowed survey from various businesses utilizing John’s Macintosh Project (JMP) statistical software. Findings The paper establishes the distinguishing proof of five success factors with their situational importance and shows that the integrated Green and Lean Six Sigma can drive the organizations to optimize their resources and cost of services or productions. Practical implications A Green and Lean Six Sigma organization would take profits by the use of the proposed framework in an alternate extent of organizations should be dynamic. The organizations should assess their shortcomings and qualities, set needs and perceive objectives for fruitful implementation. Originality/value Suggestions are being made regarding thoughts and methods that would constitute a Green and Lean Six Sigma organization. The suggested framework compare the method for improvements that may occur in organizations while implementation of the Green and Lean management or Six Sigma.

An empirical investigation of critical success factors and performance measures for green manufacturing in cement industry

2016 ◽  
Vol 27 (8) ◽  
pp. 1076-1101 ◽  
Author(s):  
Dinesh Seth ◽  
R.L. Shrivastava ◽  
Sanjeev Shrivastava
Keyword(s):  
Performance Measures ◽  
Critical Success Factors ◽  
Success Factors ◽  
Process Management ◽  
Green Manufacturing ◽  
Cement Industry ◽  
Survey Method ◽  
Content Type ◽  
Critical Success ◽  
And Performance

Purpose The purpose of this paper is to aim for the development and analysis of green manufacturing (GM)-based framework on the identified critical success factors (CSFs) and performance measures (PMs) in the context of the Indian cement industry. Design/methodology/approach The research follows survey method for data collection. For framework development, it uses factor analysis on the identified CSFs and regression along with the appropriate measures for checking statistical consistency and validity. Findings This is the first research towards GM framework for the Indian cement industry. Till date, no framework is available which could guide researchers and practitioners of this environment unfriendly industry. Study exposes lack of connectivity between CSFs and PMs for a GM framework and highlights weaknesses of cement industry in this regard. It offers a generalised GM framework linking PMs with top management, human resource management, organisational culture, green practices, process management and supply chain management. Practical implications The framework is expected to help both researchers and practitioners from cement, construction and other industries who are serious towards GM implementation and are looking for appropriate mechanism. This framework if implemented properly will result in enhanced productivity. Originality/value This work is one of the few and pioneering efforts to investigate GM linking CSFs and PMs in Indian manufacturing sectors and the first in cement industry. Not many studies are available in the context of cement industry, which is the lifeblood of infrastructure and construction sectors. The importance of the work increases as it is conducted in the Indian context, which is undeniably an important economy of the world.

A systematic literature review on total quality management critical success factors and the identification of new avenues of research

2017 ◽  
Vol 29 (1) ◽  
pp. 184-213 ◽  
Author(s):  
Barbara Aquilani ◽  
Cecilia Silvestri ◽  
Alessandro Ruggieri ◽  
Corrado Gatti
Keyword(s):  
Quality Management ◽  
Literature Review ◽  
Total Quality Management ◽  
Systematic Literature Review ◽  
Success Factors ◽  
Total Quality ◽  
Content Type ◽  
Critical Success ◽  
And Performance ◽  
New Research

Purpose The purpose of this paper is to present a systematic literature review to identify new avenues of research in line with the ongoing changes in quality and management required to firms, especially regarding customers. Design/methodology/approach This study uses a systematic review of the literature contained in the three databases Ebsco, JSTOR, and Springerlink and on the search engine Google Scholar. Findings An analysis of the literature identifies three different clusters of papers: “identification” papers, which show that customer focus has gained importance in recent times; “implementation” papers, which highlight that a general or shared model or scale to successfully implement total quality management (TQM) does not yet exist; and “impact-on-performance” papers, which show that few studies have considered the relationship between TQM and the issues of both marketing and performance, underlining the most significant gap in the TQM literature. Research limitations/implications This study is limited by the small number of databases and search engines used and by the restricted number of keywords used in searching these sources. Practical implications This work highlights a gap in the existing research and thus an incomplete consideration of the interplay between management, marketing, and quality issues, all centered on customers and other stakeholders. Researchers and firms are thus advised to adopt a wider view that considers the role of the quality process to support the firm’s engagement of customers in activities that enhance both the customer role and customer satisfaction. Originality/value This study uses a systematic literature review to review all critical factors of TQM and identifies new research avenues and different approaches to implementing TQM, focusing on the central role that customers play in achieving firm success.

Role of key performance indicators on agile transformation of performance management in research institutes towards innovative commercial agriculture

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Prabath Chaminda Abeysiriwardana ◽  
Udith Krishantha Jayasinghe-Mudalige
Keyword(s):  
Performance Management ◽  
Performance Indicators ◽  
Critical Success Factors ◽  
Success Factors ◽  
Research Culture ◽  
Commercial Agriculture ◽  
Content Type ◽  
Critical Success ◽  
Research Institutes ◽  
Research Institute

Purpose Key performance indicators (KPIs) are in use to determine how and the extent to which the business objectives of an organization are achieved. This paper aims to evaluate the contribution of a research institute in terms of KPIs to support its process of decision-making towards, etc., innovation, sustainability and improvement. Design/methodology/approach In light of this, a systemic review was conducted on a set of relevant scholarly studies to identify the trends which shed light on the possible critical success factors to be effectively used in research institutes in association with the development of commercial agriculture. It examines whether, and if so how KPIs that are highly associated with those critical success factors are disruptive in research culture in an institute with certain organization design to promote research on innovative commercial agriculture. Findings The study highlighted some important aspects of commercial agriculture that showed strong links with possible critical success factors that could be used to develop a possible KPI set for a research institute. The salient features in a model performance management system with such KPIs of a research institute having strategical contribution for commercial agriculture are further elaborated. Originality/value This manuscript is a conceptual piece that advocates research institutes geared towards commercial agriculture development to begin using KPIs as part of research culture to evaluate their success. The paper suggests that commercial agriculture – perhaps, especially in developing countries – faces many challenges and using KPIs could help diagnose when and why essential processes break down. This study shows possible avenues of KPI use in research institutes that have not been very well discussed or discussed meagerly that have high potential to be integrated into successful KPIs towards innovative commercial agriculture.

Critical success factors for Lean implementation in IT outsourcing relationships

2019 ◽  
Vol 32 (3) ◽  
pp. 715-730 ◽  
Author(s):  
Vincent Blijleven ◽  
Yiwei Gong ◽  
Afshin Mehrsai ◽  
Kitty Koelemeijer
Keyword(s):  
Critical Success Factors ◽  
Success Factors ◽  
It Outsourcing ◽  
Future Research ◽  
It Services ◽  
Structured Interviews ◽  
Lean Implementation ◽  
Content Type ◽  
Critical Success ◽  
Manufacturing Environments

PurposeFollowing positive results of Lean implementation in manufacturing environments, Lean has become an emerging philosophy for clients and suppliers of information technology (IT) services. However, how to implement Lean in IT outsourcing relationships has been addressed sparsely in academic literature. The purpose of this paper is to investigate critical success factors (CSFs) for implementing Lean in IT outsourcing relationships. Key findings, implications and avenues for future research are discussed.Design/methodology/approachSix IT outsourcing relationships were qualitatively investigated by means of 36 semi-structured interviews. CSFs were identified based on interview transcription analyses, selection techniques and expert reviews.FindingsIn total, 16 CSFs for Lean implementation in IT outsourcing relationships are identified and described.Practical implicationsThe CSFs presented in this paper indicate key areas that deserve managerial attention to steer Lean implementation efforts in IT outsourcing relationships in a favorable direction.Originality/valueThis study is the first to describe the phenomenon of “Lean IT outsourcing” and provides researchers and practitioners with a foundation to further examine Lean implementation in IT outsourcing relationships.

Identifying macro-environmental critical success factors and key areas for improvement to promote public-private partnerships in infrastructure

2014 ◽  
Vol 21 (4) ◽  
pp. 383-402 ◽  
Author(s):  
Andreas Wibowo ◽  
Hans Wilhelm Alfen
Keyword(s):  
Critical Success Factors ◽  
Success Factors ◽  
Gap Analysis ◽  
Private Investment ◽  
The Body ◽  
Public Private Partnerships ◽  
Infrastructure Development ◽  
Content Type ◽  
Critical Success ◽  
And Performance

Purpose – The purpose of this paper is to identify macro-environmental critical success factors (CSFs) and key areas for improvement for public-private partnerships (PPP) in infrastructure development, using Indonesia as a case study. Design/methodology/approach – The methodology includes the definition of CSFs based on the United Nations for Economic and Social Commission for Asia and the Pacific's self-assessment diagnostic tool and a survey on importance and performance attributes, the application of gap analysis (GA) and importance-performance analysis to prioritize areas needing urgent improvements, and the use of inter-rater agreement analysis to examine to what extent the ratings tend to converge on the same conclusions regarding importance and performance. Findings – Out of 40 possible success factors, a total of 16 are identified as CSFs in the context of Indonesia. GA suggests that no performance ratings exceed importance ratings for the identified CSFs, indicating the need for remedial actions. The factors requiring immediate improvements are all associated with commitments: to policy continuity, financial transparency, and corruption eradication. Practical implications – Although the paper discussing a specific country, the proposed approach is replicable and adaptable in different country contexts. Indonesia's experience can also be of value to governments facing similar problems in encouraging private investment in infrastructure. Originality/value – The paper contributes to the body of knowledge on PPP in infrastructure development by focussing exclusively on macro-environmental CSFs and Indonesia's PPPs, which are both rarely discussed in the existing literature.

A theoretical and statistical approach of Six Sigma differentiation from other quality systems

2018 ◽  
Vol 9 (1) ◽  
pp. 91-112 ◽  
Author(s):  
Vasileios Ismyrlis ◽  
Odysseas Moschidis
Keyword(s):  
Performance Measures ◽  
Six Sigma ◽  
Success Factors ◽  
Iso 9001 ◽  
Quality Management Systems ◽  
Content Type ◽  
Greek Organizations ◽  
Critical Success ◽  
And Performance ◽  
Business Sectors

Purpose The purpose of this paper is to investigate in which management aspects could Six Sigma (SS) methodology help the organization that implements it. Another subject to be examined is the integration of SS and other quality management systems (QMSs) in practice and in a theoretical way. Design/methodology/approach A questionnaire was addressed to 146 Greek companies of all business sectors, with at least one QMS; here was ISO 9001:2008. It included questions concerning the importance of the critical success factors (CSFs) of QMSs and performance measures after the implementation of ISO 9001. Correspondence analysis was used for the analysis of the data. A theoretical investigation in literature was also accomplished to express the characteristic aspects of SS. Findings Companies implementing SS seemed to outperform the companies without it, in the importance given in most CSFs and equally in the performance measures. People-oriented factors distinguished as more important, and this is consistent with the literature concerning SS. Practical implications This paper provides information for practitioners and researchers about SS methodology and presents some of its advantages, deriving from its integration with ISO 9001 QMS. Originality/value It makes available a perspective of SS deployment in Greek organizations. It also clarifies points that demonstrate the differentiation of SS from other quality approaches and the case of integration with ISO 9001. It also presents the demographic profile of the companies that implement SS.

Interdependency of the critical success factors and ex-post performance indicators of PPP projects

2017 ◽  
Vol 7 (5) ◽  
pp. 546-556 ◽  
Author(s):  
Khalid Almarri ◽  
Halim Boussabaine
Keyword(s):  
Social Support ◽  
Performance Indicators ◽  
Local Governments ◽  
Critical Success Factors ◽  
Success Factors ◽  
Performance Criteria ◽  
Content Type ◽  
Cost Benefits ◽  
Critical Success ◽  
Performance Success

Purpose There is lack of literature on the evaluation of PPP projects performance based on critical success factors (CSFs). Thus, the purpose of this paper is to investigate and establish which of the CSFs are good predictor of PPP projects performance in terms of success criteria. Design/methodology/approach A questionnaire survey was developed based on PPP performance indicators and CSFs identified through a rigorous literature review. It was administrated among experts in PPP from the UK and the UAE. The respondents were selected purely on their work experience in PPP projects. The sites for collecting data were selected based on the similarity of the procurement methods between the two countries. The data were initially analysed using descriptive statics to identify the association between CSFs and PPP performance indicators. Multiple regression analysis was used to examine which of the CSFs were significant predictor of PPP projects performance. Findings The results demonstrated that “project technical feasibility, social support and local financial market assessment” contribute significantly to time performance. Detailed cost/benefits assessment contributed significantly to the cost, time and quality performance. Appropriate risk allocation and multi-benefit objectives of all stakeholders were found to be significant predictors of the service performance. CSFs “social support and detailed cost/benefits assessment” contribute positively to profit and variation performances. CSFs “profit and transparent procurement” are negatively associated with the variation performance. Cost and quality were the least performance criteria that could be predicted by the factors associated with this study. Practical implications The findings are expected to benefit the upper management of local governments and stakeholders to make informed decisions by understanding the link between the CSFs and the generic performance success measures at the onset of the of PPP project. Originality/value This study expands the existing literature by using the CSFs to predict the performance success of PPP projects.

The contribution of quality tools and integration of quality management systems to the organization

2017 ◽  
Vol 29 (5) ◽  
pp. 677-689 ◽  
Author(s):  
Vasileios Ismyrlis
Keyword(s):  
Quality Management ◽  
Success Factors ◽  
Management Systems ◽  
Final Conclusion ◽  
Quality Management Systems ◽  
Subjective Data ◽  
Content Type ◽  
Critical Success ◽  
And Performance ◽  
Quality Tools

Purpose The purpose of this paper is to examine the contribution from the use of quality tools and the implementation of quality management systems (QMSs) to the management of an organization. The question is if these aspects have an impact on the important elements of a QMS, like critical success factors (CSFs), but more on the performance derived from its functioning. Design/methodology/approach A questionnaire was created and addressed to Greek companies which were certified with at least one QMS standard, in this case ISO 9001:2008. Findings It was concluded that companies implementing more than one QMS and more than nine quality tools gave more importance to specific CSFs of the QMS and also displayed better performance from the rest of the companies. The final conclusion is that the utilization of tools, techniques, and the implementation of more than one QMS – integration of management systems (MSs) – can contribute to many aspects of organization functioning. Research limitations/implications This study was based on the perception (subjective data) of only one quality manager/representative of each company. The companies were not asked about specific actions they have established to integrate their MSs. Practical implications This paper provides a closest look to the utilization of more than one QMS and the use of quality tools. These actions, as concluded, can play an important role in the management of organizations, and managers could use them in an appropriate way. Originality/value This paper aims to evaluate the value of QMS integration and the utilization of quality tools to specific issues of QMS as CSFs and performance in Greek companies.

Logistics resources, capabilities and operational performance

2019 ◽  
Vol 119 (2) ◽  
pp. 230-250 ◽  
Author(s):  
Gaoyan Lyu ◽  
Lihua Chen ◽  
Baofeng Huo
Keyword(s):  
Customer Service ◽  
Performance Indicators ◽  
Operational Performance ◽  
Resource Integration ◽  
Content Type ◽  
Future Studies ◽  
Service Capability ◽  
And Performance ◽  
Logistics Capabilities ◽  
Contingency Approach

Purpose The purpose of this paper is to investigate how different logistics resources and resource patterns, such as logistics infrastructure, logistics location, logistics knowledge and logistics information, affect logistics capabilities and operational performance. Design/methodology/approach Based on data collected from 273 companies in China, this study examines impacts of individual logistics resource dimensions on resource integration capability, customer service capability and operational performance through contingency approach. Furthermore, three logistics resource patterns are identified and linked with resource integration capability and operational performance through configuration approach. Findings Contingency results show that different logistics resources have different impacts on resource integration capability and operational performance. Configuration results reveal that companies’ capabilities and operational performance vary for different logistics resource patterns: the high-uniform pattern has a better resource integration capability and operational performance than other patterns, while all logistics resource patterns have similar customer service capability levels. Research limitations/implications Future studies should examine other resource capabilities and performance indicators of companies and extend this study to other countries and regions. Originality/value This study contributes to the logistics resource literature through empirically investigating relationships among logistics resources, resource integration capability and operational performance using contingency approach, and through identifying different logistics resource patterns based on configuration approach. The findings extend the logistics resource literature, particularly on research of logistics parks in China.

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