The managerialization of museums and art institutions: perspectives from an empirical analysis

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Rocco Palumbo ◽  
Rosalba Manna ◽  
Mauro Cavallone
Keyword(s):  
Organizational Transformation ◽  
Secondary Data ◽  
Organizational Relationships ◽  
Content Type ◽  
Making Sense ◽  
Value Propositions ◽  
Research Findings ◽  
Service Offering ◽  
Logit Regression Model ◽  
The Way

Purpose Managerialization – i.e. the institutional and organizational transformation of cultural institutions acknowledging the need for a managerial action to address their value propositions – is radically reshaping the way museums interact with relevant stakeholders and arrange their service offering. The paper aims at making sense out of the manifold implications of managerialization on museum activities. Design/methodology/approach Secondary data were collected from a sample of 4,073 Italian museums and art institutions. A logit regression model was designed to investigate the implications of museums’ managerialization on pricing strategies, service offering, organizational and marketing policies, inter-organizational relationships and digitalization. Findings Managerialization triggered an evolution in museums’ service offering and organizational practices. Institutions that underwent a managerial development were more likely to innovate their policies and strategies. However, managerialization may undermine the way museums focus on disadvantaged people, nurturing inequalities in the access to their service offering. Practical implications The managerialization of museums should be handled as a double-edged sword. Although it contributes in enriching the museums’ service offering and in differentiating their activities, it may generate drawbacks on the art institutions’ ability to address the demands of underprivileged groups. Tailored correctives are needed to avoid the side effects of managerialization. Originality/value This is one of the first attempts to investigate the implications of managerialization on museums’ practices and inter-organizational relationships. The research findings provide some insights into the challenges that are related to the managerialization of museums and art institutions.

Bribery: cost of doing business in Africa

2017 ◽  
Vol 24 (1) ◽  
pp. 56-64
Author(s):  
Adefolake Adeyeye
Keyword(s):  
Secondary Data ◽  
Primary Data ◽  
Special Focus ◽  
Journal Articles ◽  
Content Type ◽  
Doing Business ◽  
Recent Developments ◽  
Research Findings ◽  
Media Reports ◽  
Available Information

Purpose The purpose of this paper is to examine the implications of foreign bribery and perceptions that bribery is just a cost of doing business in Africa in light of recent reports and developments in the global attempt to curb bribery and corruption. Design/methodology/approach The research relied on primary data from anti-corruption legislation, surveys and monitoring reports and secondary data from publicly available information, journal articles and media reports to analyse recent developments in the fight against corruption with a special focus on Africa. Findings The research findings and analysis suggest that foreign bribery, which is illegal but largely carried out with impunity and perceived as a just a cost of doing business in Africa, has heavy costs on developing nations and on corporations and individuals that are prosecuted. Although much has been done to curb corruption, it seems active enforcement takes place in only a limited number of countries. There is still the need for enhanced enforcement by nations, increased societal awareness of effective measures against corruption and improved corporate compliance and responsibility. Originality/value The paper contributes practical insights into improvements and lapses in the fight against foreign bribery and corruption. Using recent and relevant analysis, the paper revisits the resilience of bribery and corruption in spite of increased anti-corruption actions and the need for multiple and varied measures. The information provided will be useful for governments, corporations and civil society in the fight against corruption, which requires constant multilateral action and examination.

Creating communities of professionalism: addressing cultural and structural barriers

2015 ◽  
Vol 53 (2) ◽  
pp. 154-176 ◽  
Author(s):  
Joseph Murphy
Keyword(s):  
School Improvement ◽  
Quantitative Research ◽  
Deep Understanding ◽  
Professional Community ◽  
Narrative Synthesis ◽  
Structural Barriers ◽  
Content Type ◽  
Making Sense ◽  
Research Findings ◽  
The One

Purpose – The goal of this narrative synthesis is twofold. The purpose of this paper is to understand the barriers and constraints that hinder or prevent the growth of professional community. The author also want to form an empirical understanding of how educators can be successful in meeting these challenges. In both cases, the author wish to grow this knowledge in the complexity of schooling and the rapids of continuous school improvement. The conceptual architecture for the review is a mixture of research on change and implementation, school improvement, and community. Design/methodology/approach – The paper can best be described as an integrative review or a narrative synthesis – an interpretation of the literature (Vescio et al., 2008), a method that is especially useful when combing qualitative and quantitative research findings. The author follow guidance from Hallinger in explaining the construction of the paper. The goal is to explore the broadest landscape possible to distill knowledge and understanding on the one hand and provide usable material on the other. In the words of Battistich, the aim is “to develop integrative explanatory concepts that provide people with a useful framework for considering action under particular circumstances.” Findings – The paper concludes that there are dynamic cultural and well-entrenched structural barriers that make the realization of professional community problematic. Some of these elements are visible. Many others are deeply buried in the meta-narrative of school improvement. The author also finds that absent direct attention to these conditions, efforts to nurture professional community in schools will be seriously handicapped. Research limitations/implications – Narrative syntheses offer the hope of deep understanding of domains of school improvement. They permit the inclusion of findings garnered from an array of methodologies. At the same time, this mode of investigation lacks the precision associated with more structured methods of knowledge accumulation. Even when done well, it places considerable responsibility on investigators in making sense of findings. Originality/value – By examining research from a wide area of domains, the author is able to construct a comprehensive map of the world of bringing professional community to life in schools for researches, policy actors, developers, and practitioners.

The use of Facebook to explore self-concept: analysing Colombian consumers

2017 ◽  
Vol 20 (1) ◽  
pp. 43-59 ◽  
Author(s):  
Lorena Castro ◽  
Jose Marquez
Keyword(s):  
Research Question ◽  
Secondary Data ◽  
The Self ◽  
Self Concept ◽  
Photo Elicitation ◽  
Target Market ◽  
Ideal Self ◽  
Content Type ◽  
Complex Decision ◽  
The Way

Purpose This research aims to explore the way companies can use social network sites, in particular Facebook, to understand the elements of the actual and ideal-selves of their target market. An important issue is whether the brand’s personality should match consumers’ actual or ideal-self; this complex decision depends on specific characteristics of target markets and products. Design/methodology/approach Photo-elicitation and in-depth interviews were carried out and applied to 15 interviewees. This exploratory phase seeks to broaden the understanding of the phenomenon clarifying important concepts through the users’ rich descriptions and explanations. A primary exploratory qualitative research is conducted, as there is only little information available to answer the research question. Secondary data have also been used to support or contrast the findings with those made by other authors Findings The results indicate that Facebook users construct their virtual identity with elements from both the actual and the ideal-self, although they predominantly stress those aspects, which make them look more socially desirable. Each Facebook feature is used with different intentions, and that is why different elements of the self can be extracted from each. Practical implications Companies can enhance emotional connections with consumers by applying “self-congruence”, which refers to the correspondence between the consumer’s self-concept and the brand’s personality. Originality/value To analyse the empirical findings, the paper draws on the self-concept, brand personality and self-congruence theory. More particularly, on Facebook representations and its relationship with the way people think about them and the manner in which they are expressed.

scholarly journals Exploring the benefits of service productisation: support for business processes

2021 ◽  
Vol 27 (8) ◽  
pp. 85-105
Author(s):  
Janne Harkonen
Keyword(s):  
Service Management ◽  
Business Processes ◽  
Secondary Data ◽  
Academic Community ◽  
Primary Data ◽  
Content Type ◽  
Service Characteristics ◽  
Efficiency And Effectiveness ◽  
Service Offering ◽  
Practical Implications

PurposeThe study aims to explore the benefits of service productisation to provide further understanding on the productisation concept as support for business processes and service management. The concept has been deficiently discussed regardless of the potential significance to the whole formed by service products, business processes, information technology (IT), people and data.Design/methodology/approachIn the study, the exploratory empirical evidence is presented from 16 cases, 4 of which are from companies that are globally well-known.FindingsThe key findings of the paper include an overview of the benefits of service productisation and the relation to service offering, service processes and related resources. The concept links to the management of the whole formed by service products, business processes, IT, people and data. The noted benefits seem to be applicable to productisation of different service types, whilst some service characteristics may affect the specific emphasis.Research limitations/implicationsThe limitations involve using secondary data, which, however, makes the cases less biased regarding the aims. Primary data are required to gain further insights into the phenomena and the identified benefits.Practical implicationsThe findings provide support for issues that are commonly discussed by practitioners on a concept that is less studied by the scientific literature. Practitioners can work towards organisational efficiency and effectiveness by understanding the benefits of productisation. Understanding service productisation can support the effective management of business processes and work towards prosperity in the service business.Originality/valueThe study is the first one to analyse the benefits of service productisation by exploring the issue through multiple cases and attempting to identify aspects for further attention by the academic community.

scholarly journals Analysis of cryptocurrency’s characteristics in four perspectives

2019 ◽  
Vol 26 (2) ◽  
pp. 206-219 ◽  
Author(s):  
Mirza Hedismarlina Yuneline
Keyword(s):  
Descriptive Analysis ◽  
Price Volatility ◽  
Secondary Data ◽  
High Price ◽  
Journal Articles ◽  
Economic Perspective ◽  
Content Type ◽  
Working Paper ◽  
Legal Perspective ◽  
Research Findings

Purpose The innovation of cryptography technique and blockchain has made cryptocurrency an alternative medium of exchange due to its safety, transparency and cost effectiveness. But its main feature cannot be separated from the users who use cryptocurrency for their illegal transactions. There are several arguments related to the legality of cryptocurrency. The purpose of this paper is to analyze the nature of cryptocurrency based on characteristics of money, legal perspective, economic perspective and Sharia perspective. Design/methodology/approach In this study, the methodology used is descriptive with a qualitative approach. The object of this research is cryptocurrency. The data are secondary data obtained from peer-reviewed journal articles, conference papers review, working paper and Sharia consultant reports addressing the legality of cryptocurrency. The literature review analysis includes the following steps: material collection, descriptive analysis, discussion with people in Sharia competency and intuitive-subjective material evaluation. Findings Regarding the characteristic of money, cryptocurrency is acceptable. But in terms of the legal perspectives, cryptocurrency does not meet the criteria as currency. From the economic perspective, cryptocurrency does not fully meet the characteristic currency due to high price volatility, and from the Sharia perspective, cryptocurrency can be considered property (mal) but not as a monetary value (thamanniyah). Research limitations/implications The research findings are based on the journal articles, working paper and Sharia consultant report, and it may lack Sharia’s opinion. Any further discussion related to Sharia perspectives will be a great input to enrich the study. Practical implications This study also includes the implications related to the opportunities and the risks of cryptocurrency that can be discussed for the development of the cryptocurrency in the future. Social implications This study includes the implication cryptocurrency is using as nature of money and not as speculative instrument. Originality/value This study argued the legality of cryptocurrency in four perspectives such as the nature of money, legal, economy and Sharia perspective.

Innovation at the crossroads

2018 ◽  
Vol 26 (3) ◽  
pp. 432-449 ◽  
Author(s):  
Rocco Palumbo ◽  
Rosalba Manna
Keyword(s):  
Organizational Innovation ◽  
Secondary Data ◽  
Multinomial Logit ◽  
Point Of View ◽  
Collaborative Partnerships ◽  
Logit Models ◽  
Organizational Relationships ◽  
Content Type ◽  
Multinomial Logit Models ◽  
Innovation Ability

Purposes This paper aims at investigating the link between inter-organizational relationships and innovation, discussing whether the probability to detect a greater innovation propensity of organizations increases with or without collaborative partnerships. Design/methodology/approach Drawing on secondary data provided by the Italian Institute of Statistics (ISTAT) about a representative sample of 8,967 Italian firms, three multinomial logit models and four logit models have been estimated, in an attempt to examine the effects of inter-organizational relationships on different types of organizational innovation. Findings A positive and statistically significant relationship between inter-organizational relationships and organizational innovation emerged from all the models which were arranged for the purpose of this study. Several categories of partners, including suppliers, universities and firms belonging to the same holding group, were found to be more effective in fostering the probability of organizational innovation. Interestingly, geographical proximity did not seem to influence the organizational propensity to innovate. Practice implications Even though further developments are needed to disentangle the complex link between inter-organizational relationships and organizational innovation, the former are likely to positively affect the innovation ability of organizations. From this point of view, it could be argued that partners perform as catalysts, which boost the knowledge creation process underlying the emergence of organizational innovation. Originality/value This is one of the first attempts to exploit the potential of multinomial logit models and logit models to investigate the effects of inter-organizational relationships on the propensity of organizations to innovate.

The challenges of addressing stakeholders’ expectations through corporate non-market strategies in emergent countries

2019 ◽  
Vol 15 (1) ◽  
pp. 87-106 ◽  
Author(s):  
Karim Saïd ◽  
Zeljko Sevic ◽  
Ian Llewelyn Phillips
Keyword(s):  
Institutional Environment ◽  
Secondary Data ◽  
Global Strategy ◽  
Exploratory Research ◽  
Content Type ◽  
Political Activities ◽  
Csr Strategies ◽  
Global Consistency ◽  
Market Strategies ◽  
The Way

Purpose This paper aims to examine the tensions between global and local corporate social responsibility (CSR) initiatives developed by multinationals managing subsidiaries in different emergent countries. Multinationals carry out a wide array of political activities (Boddewyn and Brewer, 1994; Hillman and Hitt, 1999; Rehbein and Schuler, 1995) supporting their economic objectives, even though the political landscape and the institutional environment may vary significantly in the different countries in which they are located (Luo, 2006). This can raise issues related to the management of cross-border political imperatives as well as the coordination of political activities among multinational companies and their subsidiaries. Design/methodology/approach Based on a documentary research, this paper analyses the key challenges facing the non-market and CSR strategies of GlaxoSmithKline (GSK) a world leading, research-based pharmaceutical and health-care company. Findings The paper further looks at the way in which GSK deploys its global non-market strategies and manages their alignment with local CSR initiatives in emerging markets, particularly in China. Research limitations/implications Further research is required to address the question of international CSR mediation and moderation of this imbalance between pressures for global consistency and local responsiveness. More specifically, in-depth case studies designed to target local managers, as well as their counterparts from the MNE headquarters, should allow us to more effectively analyse and capture the perceived biases with regard to the way the CSR agenda is set at the central level, in light of its global strategy and to the needs and demands of their local host countries’ stakeholders. Originality/value This exploratory research based on secondary data allows an interesting base for analysis of the synergies between CSR, non-market strategies and international strategic management which provide a promising base for continuing research.

scholarly journals Service productisation: systematising and defining an offering

2017 ◽  
Vol 28 (5) ◽  
pp. 936-971 ◽  
Author(s):  
Janne Harkonen ◽  
Arto Tolonen ◽  
Harri Haapasalo
Keyword(s):  
Service Management ◽  
Service Industry ◽  
Customer Orientation ◽  
Secondary Data ◽  
Extensive Literature ◽  
Supporting Evidence ◽  
Technical Aspects ◽  
Content Type ◽  
Literature Base ◽  
Service Offering

Purpose The previous literature has indicated that the productisation of services may play a role in service management, although a certain level of obscurity still surrounds the concept. Therefore, the purpose of this paper is to clarify the meaning of service productisation (SP) as well as to contribute to a greater understanding of the concept. Design/methodology/approach An inductive analysis was applied to 13 instances of activities related to the productisation of services, with secondary data being analysed to identify practices relevant to SP and to examine their significance. The analysis is guided by an extensive literature review. Findings SP has been found to play a role in systematising and tangibilising a service offering and its related processes as well as in formalising the processes and service offerings. The potential elements of SP have been identified and supporting evidence has been provided. The findings indicate that SP has a specific focus on the offering and its related processes, with the aim being to create a service product that can be sold, delivered and invoiced. SP may utilise various practices and techniques, and customer orientation also plays a significant role. A typology of SP has been created by reflecting on its commercial and technical aspects. Practical implications This study has important implications for the service industry as it provides a structure and key considerations for productising services. Originality/value This study is one of the first to seek evidence for the concept of SP from multiple instances of SP as well as an extensive literature base. The typology created provides a context for discussing SP as well as reflecting on its commercial and technical aspects.

Organizational transformation through improved employee engagement – “How to use effective methodologies to improve business productivity and expand market share”

2016 ◽  
Vol 15 (2) ◽  
pp. 57-64 ◽  
Author(s):  
Perry Daneshgari ◽  
Heather Moore
Keyword(s):  
Employee Engagement ◽  
Market Share ◽  
Organizational Transformation ◽  
Team Work ◽  
Content Type ◽  
Working Together ◽  
Functional Teams ◽  
A Company ◽  
The Way

Purpose The purpose of this paper is to help businesses understand that as markets change, the way a company does business also must change to stay competitive in their industry. A company needs to know their share of the market to develop strategies to stay competitive and survive. This case study takes you through a successful company’s recognition and transformation involving all aspects of the organization. Cross-functional teams were developed to improve existing processes and develop new ones, as well as educate their people along the way. Design/methodology/approach The case study explains the process taken to help the company make the required changes to stay competitive. The company’s transformation happened through the application of Agile Construction® and the implementation of design teams to develop and test new or improved company processes and procedures. Once the improvements proved successful, the new standardized way of doing business was introduced to the rest of the organization. Tools were introduced to enhance the new processes and make them visible to the entire organization. Findings It was found that working together as a team and learning together to create standardized processes improved the company’s overall profitability, increased sales and expanded their market share. It takes a lot of dedication and hard work along the way to improve. The process also proved that the team has to work toward the same goals for the transformation to be successful. Practical implications Changes to practice that must be made is that communication is key among everyone involved in the organization. Also, there is value in understanding that the organization’s way of thinking needs to change to a learning organization. Originality/value Any organization, whether a company or an institution, can benefit from reading this case study. It is important to understand that the way of doing work changes over time and improvements have to be made to be successful in any industry. Team work is also important, so that everyone is reaching for a common goal.

scholarly journals Arab Spring future challenges: evidence from Egypt

2018 ◽  
Vol 3 (2) ◽  
pp. 56-69 ◽  
Author(s):  
Doaa Salman Abdou ◽  
Zeinab Zaazou
Keyword(s):  
Secondary Data ◽  
Policy Makers ◽  
Content Type ◽  
Main Research ◽  
Road Map ◽  
A Value ◽  
Accelerate Development ◽  
Future Challenges ◽  
Research Findings ◽  
Political Conditions

Purpose This paper aims to shed light on the Egyptian socio-economic and political conditions seven years post the 2011 revolution. Design/methodology/approach The authors depended on secondary data and information gathered from scholars and from domestic and international institutions as well. Additionally, the authors distributed 390 Likert-scale questionnaires among respondents to test their perceptions regarding the safety, social, political and economic conditions in Egypt seven years post the 2011 revolution. Findings The research findings confirmed that there was an agreement among participants that the safety conditions in Egypt improved during the past seven years post the 2011 revolution, and there was a general agreement among participants that the political conditions in Egypt became more stable lately. The economic and social cost presents a challenging status to the current decision maker. Practical implications Finally, authors came up with recommendations aiming to find solutions for certain economic and political problematic issues. The main research limitation is that the representative sample was confined only to the two main governorates in Egypt: Cairo and Giza. Originality/value Finally, the study is of a value, as it could be considered a road map to policy makers. Moreover, the findings provide a set of policies for governments to undertake tenable actions to accelerate development and economic growth.

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