Measuring coherence of performance measurement indicators in complex and changing environments

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Sebastiano Di Luozzo ◽  
Fabrizia Del Beato ◽  
Massimiliano M. Maria Schiraldi
Keyword(s):  
Performance Measurement ◽  
Large Scale ◽  
Essential Element ◽  
Retail Trade ◽  
Organizational Changes ◽  
Content Type ◽  
Dynamic Framework ◽  
Changing Environments ◽  
Operational Level ◽  
New Research

PurposeThis paper discusses and integrates the concept of complexity in the performance measurement and management (PMM) theory by providing a comprehensive framework to design and evaluate the overall coherence alignment of an indicators hierarchy in unstable and changing environment.Design/methodology/approachAn original, comprehensive and dynamic framework has been proposed and then applied on a sample case of a large-scale retail trade (LSRT) company, starting from relevant frameworks and criteria in the scientific literature.FindingsThis research shows that organizational changes may significantly impact the coherence alignment of an organization's indicators hierarchy. In addition, it finds that even though the alignment at the operational level is obtained, its effectiveness should be evaluated in relation to the organization's strategic orientation. Indeed, without assessing the strategic alignment of an indicators system, an aligned hierarchy at the operational level could lead to ineffective results.Research limitations/implicationsThis paper focuses on the topic of measuring the coherence inside an indicators hierarchy, which seems not to be addressed in the literature. Thus, it opens a new research stream, integrating the studies on performance indicators with an essential element that often causes flawed performance measures in organizations.Practical implicationsOrganizations could adopt this framework to design effective PMM systems and maintain them in light of the organizational changes.Originality/valueThis study introduces different metrics to evaluate the coherence and alignment of an indicators system, being one of the few research studies to address this topic in the context of complex and changing environments.

Application of eco-friendly natural dye obtained from Spathodea campanulata on silk using combination of mordants

2016 ◽  
Vol 27 (1) ◽  
pp. 15-21 ◽  
Author(s):  
M Kumaresan
Keyword(s):  
Large Scale ◽  
Potassium Dichromate ◽  
Ferrous Sulphate ◽  
Research Work ◽  
Natural Dye ◽  
Alkaline Media ◽  
Silk Fabric ◽  
Content Type ◽  
Wide Range ◽  
New Research

Purpose – The purpose of this paper is to extract the eco-friendly natural dye obtained from the flower of Spathodea campanulata and apply on silk fabric using combination of mordants. The fastness properties of the flower of Spathodea campanulata dyed silk fabric have been studied using different combination (1:3, 1:1 and 3:1) of various mordants, such as myrobolan: nickel sulphate, myrobolan: aluminium sulphate, myrobolan: potassium dichromate, myrobolan: ferrous sulphate and myrobolan: stannous chloride. The wash, rub, light and perspiration fastness of the dyed samples have been evaluated. Design/methodology/approach – For dyeing there are three methods are used. They are Pre mordanting, Simultaneous mordanting and Post mordanting methods. Dyed silk materials are tested by using wash fastness, rub fastness, light and perspiration fastness methods. Findings – It is found that Spathodea campanulata dye can be successfully used for the dyeing of silk to obtain a wide range colours by using various combinations of mordants. With regards to colour fastness, test samples exhibit excellent fastness to washing, rubbing, except for pre-mordanting using myrobolan: potassium dichromate combination; and good to excellent fastness to perspiration in both acidic and alkaline media. Originality/value – Availability of literature related to this work is not available. The study of combination of mordants of this natural dye on silk is a new research work and the large scale preparation is definitely very useful to the society.

The management index: simplifying business excellence for management teams?

2020 ◽  
Vol 12 (4) ◽  
pp. 505-520
Author(s):  
Kristen M. Snyder ◽  
Henrik Eriksson ◽  
Hendry Raharjo
Keyword(s):  
Performance Measurement ◽  
Large Scale ◽  
Management Teams ◽  
Measurement Tool ◽  
Public And Private ◽  
Content Type ◽  
Dialog Management ◽  
Business Excellence ◽  
Efficiency And Effectiveness ◽  
Degree Of Maturity

Purpose The purpose of this paper is to present findings from a qualitative research study that was designed to examine the application of the management index (MI) to support effectiveness among management teams. Specifically, the research was twofold: to examine the usefulness of the MI as a tool to enhance effectiveness in management teams; and to identify conditions necessary for successful use of the MI. Design/methodology/approach A three-year multi-site qualitative case study was conducted with five medium- to large-scale organizations, from public and private sectors, to apply and examine the use of the MI. Data were collected from participants during a series of workshops designed to examine the ways in which the tool was used to enhance effectiveness in management teams, and conditions that were determined supportive or a hinder to using the tool. Findings Findings from the qualitative data demonstrate four primary uses of the in which the MI: pulse reader, navigation, systematic dialog, management team development. It is, however, not clear yet if the use of the MI contributes to improvement in efficiency and effectiveness. The degree of maturity within the organization and teams, as defined by open and transparent communication and clarity of purpose of direction, appear to be key factors for how well teams benefit from the MI. Furthermore, the tool appears to benefit from longer term usage rather than quick-fix usage, although this claim has yet to be validated by further investigations. Practical implications The MI was developed by Swedish Institute of Quality to provide a simpler performance measurement tool for management teams to support quality improvement processes in organizations in Sweden. The MI was developed to provide management teams with access to vital information that could serve as the basis for prioritizing areas of needed improvement, while reducing time and complexity associated with traditional business excellence models. Originality/value This study contributes to an ongoing dialogue about how to support quality management through the use of performance measurement tools. In particular, the study supports the need to develop understanding about the importance of dialogue and process combined with the use of measures to achieve results.

Building better customer relationships: case studies from Malta and the UK

2006 ◽  
Vol 27 (6/7) ◽  
pp. 430-445 ◽  
Author(s):  
Judith Broady‐Preston ◽  
Joanna Felice ◽  
Susan Marshall
Keyword(s):  
Large Scale ◽  
Essential Element ◽  
Customer Relationships ◽  
Market Potential ◽  
University Libraries ◽  
Basic Premise ◽  
Content Type ◽  
Good Communication ◽  
The Uk ◽  
The University

PurposeThe purpose of this paper is to analyse the results of two surveys conducted at the University of Malta Library, 2003‐20044 and Lanchester Library, University of Coventry, 2005‐2006. Relationships between library staff and their customers are explored using a customer relationships management (CRM) framework.Design/methodology/approachFocus groups were used to ascertain customer and staff perceptions of the quality of library service and the existing nature of customer/librarian relationships.FindingsCRM was a useful framework for analysing the perceived worth of university libraries. In the contemporary competitive environment, librarians needed not only to ascertain and meet customer need, but to form active collaborations with their customers if the true market potential of academic libraries is to be realised. Good communication strategies are essential for CRM to be successful. Training for staff and customers in information skills and/or new systems is an essential element of a CRM approach.Research limitations/implicationsFurther large‐scale research is desirable to test the basic premise and the methodology employed in greater depth.Practical implicationsInvolving customers actively in the design and delivery of library services has positive benefits vis‐à‐vis the perceived worth and value of the service within the wider institution.Originality/valueDemonstrates the value of adopting a CRM strategy within university libraries.

Everyday vulnerabilities – money laundering through cash intensive businesses

2015 ◽  
Vol 18 (3) ◽  
pp. 293-303 ◽  
Author(s):  
Nicholas Gilmour ◽  
Nick Ridley
Keyword(s):  
Money Laundering ◽  
Large Scale ◽  
Law Enforcement Agencies ◽  
Content Type ◽  
Preventative Measures ◽  
Policies And Procedures ◽  
Significant Research ◽  
The Uk ◽  
New Research ◽  
Global Financial System

Purpose – The purpose of this paper is to provide an understanding of the specific techniques through which illicit funds generated by criminals are moved, transferred and laundered in the financial arrangement retained by cash-intensive businesses in the UK and internationally. Design/methodology/approach – This paper presents exploratory findings from research conducted between 2011 and 2013 in the UK. The research undertaken sought to identify the process, steps and vulnerabilities behind money laundering via cash-intensive businesses and highlight the explicit facilitators to enable this method of money laundering to take place. Findings – Despite significant research into money laundering typologies, the use of cash couriers and cash-intensive businesses has remained largely untouched regardless of the increased implementation of anti-money laundering (AML) policies and procedures seeking to halt the depositing of illicit cash into the global financial system. This paper demonstrates how cash-intensive businesses are extremely vulnerable to money laundering, despite the large-scale AML efforts focused on combating money laundering across a broad range of sectors. Research limitations/implications – This paper is of value to government policymakers, regulators and financial institutions considering future preventative measures. It is also of value to financial investigators and law enforcement agencies intent on investigating money laundering. While the paper relies on data from the UK, the overall findings are such that wherever cash-intensive businesses exist, so too does the opportunity for money laundering through the financial arrangement retained by such businesses. Originality/value – This paper presents new research on the direct link existing between cash-intensive businesses and money laundering in the UK, despite significant research having previously taken place to identify and develop money laundering typologies.

COVID-19 and a trade-off between health and economics: an extended inoperability model for Italy

Kybernetes ◽  
2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Claudio Socci ◽  
Irfan Ahmed ◽  
Mohammed Hussein Alfify ◽  
Stefano Deriu ◽  
Clio Ciaschini ◽  
...  
Keyword(s):  
Large Scale ◽  
Value Added ◽  
Retail Trade ◽  
Past Century ◽  
Italian Economy ◽  
Trade Off ◽  
Content Type ◽  
Health Measures ◽  
The Social ◽  
The Impact

PurposeThe recent COVID-19 has obliged governments to enact large-scale policies to contain it. A topic of economic debate is the quantification of the impact that these policies can create in the economy, with the aim of activating regulatory mechanisms to minimize this impact. In this vein, this study aims to propose a quantification of the effects of the Italian government policy that blocks nonessential production activities.Design/methodology/approachThe authors use a multisectoral extended inoperability model on the social accounting matrix of Italy. The analysis identifies the pandemic’s impact on outputs, endogenous demands, value-added and disposable incomes of institutional sectors.FindingsThe construction and real estate sectors revealed a significant contraction followed by the retail trade and hotel and catering services sectors. The output contraction further impacts the value-added generation, disposable income and final demand components.Originality/valueThe current pandemic is alleged to have a greater impact than the epidemics of the past century, considering the present dimension of the world economy and the increasing interconnections between industries and institutions. In this scenario, it is challenging to safeguard not only human health and life but also the economy. Hence, there is a need to establish a trade-off between health and economics; and in this regard, the current study empirically quantifies the impact of health measures on the economy. The findings of this study help identify the sectors that are more prone to disaster effects and also present the structure of income circular flow in the Italian economy.

Commercial property retrofitting

2014 ◽  
Vol 32 (4) ◽  
pp. 443-452 ◽  
Author(s):  
Tim Dixon
Keyword(s):  
Large Scale ◽  
Scale Up ◽  
Energy Performance ◽  
Policy And Practice ◽  
Content Type ◽  
Commercial Property ◽  
Definition Of ◽  
The Uk ◽  
New Research ◽  
Measurement Verification

Purpose – Progress in retrofitting the UK's commercial properties continues to be slow and fragmented. New research from the UK and USA suggests that radical changes are needed to drive large-scale retrofitting, and that new and innovative models of financing can create new opportunities. The purpose of this paper is to offer insights into the terminology of retrofit and the changes in UK policy and practice that are needed to scale up activity in the sector. Design/methodology/approach – The paper reviews and synthesises key published research into commercial property retrofitting in the UK and USA and also draws on policy and practice from the EU and Australia. Findings – The paper provides a definition of “retrofit”, and compares and contrasts this with “refurbishment” and “renovation” in an international context. The paper summarises key findings from recent research and suggests that there are a number of policy and practice measures which need to be implemented in the UK for commercial retrofitting to succeed at scale. These include improved funding vehicles for retrofit; better transparency in actual energy performance; and consistency in measurement, verification and assessment standards. Practical implications – Policy and practice in the UK needs to change if large-scale commercial property retrofit is to be rolled out successfully. This requires mandatory legislation underpinned by incentives and penalties for non-compliance. Originality/value – This paper synthesises recent research to provide a set of policy and practice recommendations which draw on international experience, and can assist on implementation in the UK.

Valuing online choices can aid policymakers’ decisions

2019 ◽  
Keyword(s):  
Large Scale ◽  
Public Investment ◽  
Digital Technologies ◽  
Economic Benefits ◽  
Content Type ◽  
Goods And Services ◽  
Monetary Compensation ◽  
Near Term ◽  
New Research ◽  
Human And Social Capital

Subject Quantifying digital consumption. Significance On May 30, New Zealand will issue its first ‘wellbeing budget’, accounting for financial, natural, human and social capital, not just economic and fiscal measures. Economists, policymakers and politicians have used GDP as a proxy for wellbeing, although digital technologies generate large amounts of economic wellbeing that GDP cannot properly capture as it measures output rather than outcomes and misses the economic benefits of zero-priced goods and services, such as internet search. New research shows that it is possible to measure economic wellbeing by conducting large-scale online choice experiments in which respondents are given a choice between keeping access to a good and giving it up in exchange for monetary compensation. Impacts Search engines, email and maps are ingrained in work and leisure and will continue creating the most digital user value in the near term. Mass online choice surveys will be used more widely to understand consumer value; this could enhance the efficiency of public investment. Adapting online choice surveys to regional variation in incomes, preferences and digitalisation will enable them to be compared globally. Measuring tech progress better may well suggest productivity is underestimated, but some digital activities create consumer deficit.

Assessment of milk consumer preferences

2017 ◽  
Vol 119 (12) ◽  
pp. 2753-2764 ◽  
Author(s):  
Maurizio Lanfranchi ◽  
Agata Zirilli ◽  
Annamaria Passantino ◽  
Angela Alibrandi ◽  
Carlo Giannetto
Keyword(s):  
Large Scale ◽  
Consumer Preferences ◽  
Economic Status ◽  
Retail Trade ◽  
Food Allergies ◽  
Behavioral Characteristics ◽  
Milk Consumption ◽  
Content Type ◽  
Homogeneous Groups ◽  
Very High

Purpose The purpose of this paper is to report a survey in random-selected supermarkets in Italy in order to identify the attitudes and perceptions of consumers toward milk and in particular toward donkey milk. Design/methodology/approach The analysis was conducted through Google Forms platform of docs.google interviews with a sample of 705 consumers who were given a questionnaire to collect information about their economic status and their attitudes toward milk and special milk consumption. Findings The results were analyzed in order to identify the socio-economic and behavioral characteristics of homogeneous groups of consumers. They consume milk mainly because it is not expensive and it is possible to easily buy it in the supermarket. They consume special milk mainly because of food allergies or intolerances. They would like to buy special milk at large-scale retail trade outlets; they underline difficulties in finding and purchasing it. They think that the price of special milk is very high. Originality/value The results showed that those who occasionally consume special milk choose it because it is more nourishing or for health reasons; there is also a significant association between the judgment on prices of special milk and the frequency of purchase. The estimation of a generalized linear model allowed to highlight that only age and the presence of health problems/intolerances are significant predictors of special milk consumption.

Blindingly obvious and frequently exploitable

2017 ◽  
Vol 20 (2) ◽  
pp. 105-115 ◽  
Author(s):  
Nicholas Gilmour
Keyword(s):  
Money Laundering ◽  
Large Scale ◽  
Law Enforcement Agencies ◽  
Content Type ◽  
Preventative Measures ◽  
Policies And Procedures ◽  
Significant Research ◽  
The Uk ◽  
New Research ◽  
Global Financial System

Purpose The purpose of this paper is to provide an understanding of the openness and specific techniques through which illicit funds generated by criminals are moved, transferred and laundered in the financial arrangement retained using high-value portable commodities in the UK and internationally. Design/methodology/approach This paper presents exploratory findings from research conducted between 2011 and 2013 in the UK. The research undertaken sought to identify the process, steps and vulnerabilities behind money laundering via high-value portable commodities and highlight the explicit facilitators enabling this method of money laundering to take place. Findings Despite significant research into money laundering typologies, the use of high-value portable commodities has remained largely untouched regardless of the increased implementation of anti-money laundering policies and procedures seeking to halt the depositing of illicit cash into the global financial system. This paper demonstrates how high-value portable commodities are extremely vulnerable to money laundering despite the large-scale anti-money laundering efforts focused on combating money laundering across a broad range of sectors. Research limitations/implications This paper is of value to government policymakers, regulators and financial institutions considering future preventative measures. It is also of value to financial investigators and law enforcement agencies intent on investigating money laundering. While the paper relies on data from the UK, the overall findings are such that wherever high-value portable commodities are present, so too does the opportunity for money laundering through the financial arrangement retained by high-value portable commodities. Originality/value This paper presents new research on the direct link between high-value portable commodities and money laundering in the UK despite significant research having previously taken place to identify and develop money laundering typologies.

scholarly journals Performance measurement in a transitional economy: unfolding a case of KPIs

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Shahzad Uddin ◽  
Boris Popesko ◽  
Šárka Papadaki ◽  
Jaroslav Wagner
Keyword(s):  
Performance Measurement ◽  
Qualitative Data ◽  
Practice Theory ◽  
Subjective Assessment ◽  
Transitional Economy ◽  
Content Type ◽  
Face To Face ◽  
Documentary Analysis ◽  
New Research ◽  
Practical Implications

PurposeThe purpose of this paper aims to make contributions to the debate on “performance measurement in practice” focussing on how organisational participants respond to the “new regime” of key performance indicators (KPIs) and whether KPIs materialise as intended in a transitional economy.Design/methodology/approachInspired by the epistemological instruction of Schatzki's practice theory, this paper draws on qualitative data collected through face-to-face interviews, observations and documentary analysis of a single organisation.FindingsKPIs were introduced at PK (a manufacturing concern in Czech Republic) but widely seen as contradictory, inconsequential, top-down and unrealistic. These lead organisational participants to adopt a pragmatic approach towards PM embracing KPIs' subjective assessment and manipulation, common sense or doing the job as given, and superficial compliance (symbolism).Research limitations/implicationsThe paper would be interesting to researchers because of its explanation of performance measurement practice in a distinct empirical setting, for its application of a practice theory inspired by Schatzki, and for inspiring new research agendas in transitional economies.Practical implicationsThe paper recommends the mobilisation of artefacts, such as various forms of bottom-up discussions, to encourage interactions between organisational members and influence individual beliefs and practical understandings of the intended managerial projects.Originality/valueThe paper has focussed on “organisations of practice” to unravel the “doings” of organisational participants to explore the micro-processes of PM which otherwise would have been ignored. These “doings” and “sayings”, linked by pools of understanding, rules or instructions, and a teleoaffective structure, enabled the authors to unmask inherent tensions and contradictions in a new regime of performance measures such as KPIs.

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