A DMAIC Six Sigma approach to quality improvement in the anodising stage of the amplifier production process

2018 ◽  
Vol 35 (9) ◽  
pp. 1868-1880 ◽  
Author(s):  
Pallavi Sharma ◽  
Suresh Chander Malik ◽  
Anshu Gupta ◽  
P.C. Jha
Keyword(s):  
Quality Improvement ◽  
Production Process ◽  
Six Sigma ◽  
Shop Floor ◽  
Manufacturing Firm ◽  
Content Type ◽  
Root Cause ◽  
Six Sigma Methodology ◽  
Six Sigma Approach ◽  
Current Reality

Purpose The purpose of this paper is to study the anodising process of a portable amplifier production process to identify and eliminate the sources of variations, in order to improve the process productivity. Design/methodology/approach The study employs the define-measure-analyse-improve-control (DMAIC) Six Sigma methodology. Within the DMAIC framework various tools of quality management such as SIPOC analysis, cause and effect diagram, current reality tree, etc., are used in different stages. Findings High rejection rate was found to be the main problem leading to lower productivity of the process. Four types of defects were identified as main cause of rejections in the baseline process. Pareto analysis resulted in detection of the top defects, which were then analysed in details to find the root cause of the problem. Further study resulted in finding improvement measures that were discussed with the management before implementation. The process is sampled again to check the improvements, and control measures were established. Practical implications The study provides a framework for implementation of DMAIC Six Sigma methodology for a manufacturing firm. The results presented are based on the data collected from the shop floor. Results and findings of the study were implemented for quality improvement of the process. Originality/value The study is based on an original research conducted with the objective of quality improvement in the anodising process of the production process. Besides presenting an approach to DMAIC Six Sigma methodology, an application of the current reality tree tool for root cause analysis is presented, a tool used limitedly in the Six Sigma studies. The tool finds its uniqueness in its ability to address problems relating multiple factors than isolated factors.

Six Sigma and SMEs: a critical review of literature

2012 ◽  
Vol 3 (2) ◽  
pp. 157-167 ◽  
Author(s):  
Sunil V. Deshmukh ◽  
Ashish Chavan
Keyword(s):  
Quality Improvement ◽  
Quality Management ◽  
Literature Review ◽  
Systematic Literature Review ◽  
Six Sigma ◽  
Deductive Reasoning ◽  
Content Type ◽  
Management Culture ◽  
Six Sigma Methodology ◽  
Six Sigma Approach

PurposeThe purpose of this paper is to capture the evolution and status of utilization of the Six Sigma philosophy in the development of small to medium‐sized enterprises (SMEs), as well as to document prominent development of practices through a systematic literature review.Design/methodology/approachThe methodology adopted for this study used the principles of content analysis and deductive reasoning vis‐à‐vis various sub domains of Six Sigma methodology pertaining to industries in general and SMEs in particular.FindingsThe literature revealed that: Management's commitment is most important in SME Six sigma implementation. Benefits of Six Sigma have been enjoyed largely by the bigger industrial units and to a relatively lesser extent by the smaller units, i.e. SMEs. Quality management culture has largely been ignored or given less importance in the SME sector, which is evident from the meagre literature. There is a dearth of clear and SME‐specific methodologies (for Six Sigma approach) for quality improvement and there are far fewer models for quality improvement in the SME sector.Originality/valueIt has been found, on the basis of a systematic literature review approach (used in this paper), that quality management and development in SMEs needs to be done in a planned manner using Six Sigma roadmap.

Credit card account opening excellence using six sigma methodology

2016 ◽  
Vol 7 (3) ◽  
pp. 294-323 ◽  
Author(s):  
Samsul Islam
Keyword(s):  
Process Improvement ◽  
Six Sigma ◽  
Credit Card ◽  
Current Knowledge ◽  
Case Study Methodology ◽  
Content Type ◽  
Study Results ◽  
Six Sigma Methodology ◽  
Six Sigma Approach ◽  
Opening Process

Purpose This study aims to expand the current knowledge of the Six Sigma approach in a period of time when there is little direct evidence of the need to improve the credit card account opening process. This is an important but neglected area of focus in the Six Sigma literature. This study explores the extent to which process improvement practices are extended to the credit card department. Design/methodology/approach A case study methodology is adopted in this study to facilitate an exploration of the implemented Six Sigma approach in the credit card department of a leading commercial bank. The process improvement tool used is the define, measure, analyze, improve and control (DMAIC) cycle. Findings The study’s results confirm that the Six Sigma approach improves the quality of the credit card account opening process. So, the Six Sigma approach can account for a reduced number of keying-in errors, resulting in better data accuracy and improved customer satisfaction. Research limitations/implications The authors, in an attempt to render the study results more feasible for data collection, have chosen to focus on the process of the new accounts unit of the credit card department. Therefore, the authors have not taken into account the other units (e.g. transaction processing) of the same department. Practical implications The results of this study will be useful in persuading bank management to evaluate and implement the Six Sigma approach. Hence, this research will assist bank managers with replies to questions, such as: “What impact will Six Sigma have on process-centric improvement, such as the new accounts opening process of a credit card department?” Originality/value Within the literature on the Six Sigma practice, there is little research that focuses on the implementation of this particular toolset especially for credit card departments. This indicates a gap in the field. A new contribution to bridging that gap comes from the analysis of the results for the Six Sigma concept, which addresses the new accounts opening process.

An examination of changing patterns in Lean Six Sigma research

2019 ◽  
Vol 27 (7) ◽  
pp. 23-25
Keyword(s):  
Six Sigma ◽  
Keyword Search ◽  
Fixed Time ◽  
Lean Six Sigma ◽  
Integrated System ◽  
Content Type ◽  
Time Period ◽  
Changing Patterns ◽  
Six Sigma Methodology ◽  
Six Sigma Approach

Purpose The purpose of this study was to examine patterns in the research contributions from individuals in the field to detect whether they reflect the evolution of academic discussion concerning integration of Lean and Six Sigma methodology over a fixed time period. Design/methodology/approach Data was gathered from a keyword search of articles in the SCOBUS data base to determine the most frequent contributors in the areas of Lean, Six Sigma and Lean Six Sigma research. Searches were carried out over five-yearly intervals from 2000 to 2015 and the twenty-one top contributors in each time period were identified. Findings The findings show that research contributions have moved away from looking at the single methodologies of Lean and Six Sigma and towards research based on the integrated Lean Six Sigma approach. The analysis also suggested that researchers may be publishing papers using different methodologies in response to different challenges in selecting the most appropriate tools to meet the needs of the specific issues they are addressing rather than advocating a particular approach. Practical implications For organizations to optimize performance a flexible approach would be beneficial with consideration being given to the specific issue and the correct tools and methodology selected from an integrated system or from Lean or Six Sigma systems alone. Originality/value This paper has originality in its’ consideration of the patterns of research contributions over a fixed time period as a reflection of the shift in debate from exclusive Lean or Six Sigma approaches to a more integrated Lean Six Sigma system.

Six Sigma in education

2017 ◽  
Vol 25 (1) ◽  
pp. 91-108 ◽  
Author(s):  
Paul G. LeMahieu ◽  
Lee E. Nordstrum ◽  
Elizabeth A. Cudney
Keyword(s):  
Quality Improvement ◽  
Six Sigma ◽  
Work Processes ◽  
Content Type ◽  
Organizational Work ◽  
School Community Partnership ◽  
The Cost ◽  
And Control ◽  
Six Sigma Approach

Purpose This paper is one of seven in this volume that aims to elaborate different approaches to quality improvement in education. It delineates a methodology called Six Sigma. Design/methodology/approach The paper presents the origins, theoretical foundations, core principles and a case study demonstrating an application of Six Sigma in a school-community partnership in Milwaukee, Wisconsin. Findings The core principles underlying the approach are decreasing variability or unreliability in organizational work processes, eliminate waste or activity that does not add value to desired outcomes, identify defects and decrease their incidence, reduce the cost of work processes, and improve beneficiary/client satisfaction levels. The steps in this statistics-dependent method are design, measure, analyze, improve and control. Originality/value Few theoretical treatments and demonstration cases are currently available on commonly used models of quality improvement that might have potential value in improving education systems internationally. This paper fills this gap by elucidating one promising approach. The paper also derives value as it permits a comparison of the Six Sigma approach with other quality improvement approaches treated in this volume.

Six Sigma in healthcare: a systematic review of the literature

2018 ◽  
Vol 35 (5) ◽  
pp. 1075-1092 ◽  
Author(s):  
Jiju Antony ◽  
Pruksathorn Palsuk ◽  
Sandeep Gupta ◽  
Deepa Mishra ◽  
Paul Barach
Keyword(s):  
Systematic Review ◽  
Literature Review ◽  
Six Sigma ◽  
Success Factors ◽  
Quality Of Healthcare ◽  
Healthcare Sector ◽  
Content Type ◽  
Six Sigma Methodology ◽  
Six Sigma Approach

Purpose The purpose of this paper is to illustrate the systematic role played by Six Sigma methodology in improving the quality of healthcare. The literature review identifies the relevant opportunities for successful introduction and development of Six Sigma approach in healthcare sector. Design/methodology/approach A systematic methodology to identifying literature on Six Sigma in healthcare is presented. Web of Science, Medline, Emerald Insight, ASQ and ProQuest databases (1998-2016) were searched, and 68 papers of fair methodological quality were identified. Findings The findings of the systematic review reveal a growing interest in research on Six Sigma adoption in healthcare. The findings indicate that Six Sigma applications in healthcare have been focused on the entire hospital with no real focus on a particular department or function. The key findings on benefits, success factors, challenges and common tools of Six Sigma from the existing literature are also presented in the paper. Research limitations/implications The papers included in the systematic review were peer-reviewed papers available in English. Due to these limitations, relevant papers may have been excluded. Moreover, the authors have excluded all conference and white papers for their inclusion in this study. Originality/value This paper can serve as a guide on how Six Sigma approach can be applied to improve the quality of healthcare. The authors also believe that this is possibly the most comprehensive systematic literature review on the topic and will set the foundation for various research avenues based on the key findings of this study.

Productivity Improvement in the Chassis Preparation Stage of the Amplifier Production Process: A DMAIC Six Sigma Methodology

2016 ◽  
Vol 23 (06) ◽  
pp. 1640012 ◽  
Author(s):  
Anshu Gupta ◽  
Pallavi Sharma ◽  
S. C. Malik ◽  
Neha Agarwal ◽  
P. C. Jha
Keyword(s):  
Quality Improvement ◽  
Production Process ◽  
Six Sigma ◽  
Control Measure ◽  
Process Performance ◽  
Productivity Improvement ◽  
Six Sigma Methodology ◽  
Moderate Cost ◽  
And Control ◽  
Improved Technology

Manufacturing in India is witnessing a wave of growth, which is required to be supported by measures to increase productivity. Improved technology and infrastructure, design and process innovation, skill development, quality improvement and waste minimization are some of the ways that can be adopted to achieve this goal. At the same time demand for higher value at reduced price is also increasing on the consumer front. As a result, manufacturers are increasingly adopting quality improvement techniques to improve productivity and quality, reduce waste and thereby providing higher value at moderate cost. The data driven Six Sigma quality improvement methodology provides a framework to identify, eliminate and control the causes of variation in an operational process. In this paper, we study the chassis preparation process of an amplifier production process and implement the Six Sigma DMAIC model to identify the causes of variation, suggest and implement measures for improvement, and establish control measure to control the process performance post implementation stage. The implementation of the DMAIC methodology improved the process performance and provided measure to maintain dependable quality in the process.

scholarly journals Effects of Six Sigma initiatives in Malaysian private hospitals

2019 ◽  
Vol 10 (1) ◽  
pp. 44-57 ◽  
Author(s):  
Selim Ahmed ◽  
Noor Hazilah Abd Manaf ◽  
Rafikul Islam
Keyword(s):  
Health Care ◽  
Quality Improvement ◽  
Process Improvement ◽  
Six Sigma ◽  
Public Hospitals ◽  
Medical Laboratory ◽  
Future Research ◽  
Private Hospitals ◽  
Content Type ◽  
Six Sigma Methodology

Purpose This study aims to investigate applications of Six Sigma methodology in Malaysian private hospitals. It measures Six Sigma initiatives of the private hospitals based on demographics such as gender, position and working experience. Design/methodology/approach The present study measures Six Sigma initiatives of private hospitals and used stratified random sampling to collect data from eight selected hospitals in Peninsular Malaysia. The respondents of the study include doctors, nurses, pharmacists and medical laboratory technologists. In this study, 520 questionnaires were distributed to respondents who are working in Malaysian private hospitals. In total, 251 responses were received (48.27 per cent response rate). The descriptive analysis, independent samples t-test and one-way ANOVA were undertaken using SPSS version 23. Findings The findings of this study indicate that male respondents have better perception on four aspects of Six Sigma applications such as process improvement tools, process improvement methods, manage quality improvement activities and formal planning process compared to female respondents. The research findings also indicate that doctors have better perception regarding process improvement tools to measure quality improvement process, leadership to continuous improvement processes, training in process improvement tools for employees’ skill improvement compared to nurses, pharmacists, medical laboratory technologists. Research limitations/implications The present research focussed solely on the Malaysian private hospitals, and thus the results might not be applicable to other countries. This study focussed on Six Sigma initiatives of private hospitals in Malaysia, while the future research may consider investigating the difference or conformance between private and public hospitals on Six Sigma initiatives and its relationship with quality performance. In addition, present study findings are expected to provide guidelines to enhance the applications of Six Sigma methodology in private hospitals in Malaysia as well as other countries. Originality/value This research provides theoretical and practical contributions for the Six Sigma initiatives in private hospitals. Most of the past studies of Six Sigma initiatives are centred on manufacturing sector, but few empirical studies have been conducted on the health-care organisation. Thus, findings of the present study on the health-care sector contribute to the on-going pursuit of knowledge in the area of Six Sigma by using the strength of related theories and parent disciplines.

Lean Six Sigma approach to reduce LOS through a diagnostic-therapeutic-assistance path at A.O.R.N. A. Cardarelli

2019 ◽  
Vol 31 (5) ◽  
pp. 657-672 ◽  
Author(s):  
Carlo Ricciardi ◽  
Antonella Fiorillo ◽  
Antonio Saverio Valente ◽  
Anna Borrelli ◽  
Ciro Verdoliva ◽  
...  
Keyword(s):  
Six Sigma ◽  
Statistical Tests ◽  
Lean Six Sigma ◽  
Content Type ◽  
Femur Fractures ◽  
Before And After ◽  
Six Sigma Methodology ◽  
Socio Economic Impact ◽  
Therapeutic Assistance ◽  
Six Sigma Approach

Purpose The rise of the mean age incremented the occurrence of femur fractures with respect to the past, leading thus to serious consequences, as regards morbidity and socio-economic impact. The direction of the A.O.R.N. Cardarelli of Naples has introduced a DTAP whose aim was the reduction of LOS. The paper aims to discuss this issue. Design/methodology/approach The aim of this paper is to analyze the introduction of DTAP, employing Lean Thinking and Six Sigma methodology based on the DMAIC cycle. To evaluate the effectiveness of DTAP, two groups of patients have been observed for 14 months (before and after the implementation of DTAP). Findings Statistical tests were performed on the groups and graphics were provided to visualize the decrease of LOS (29.9 per cent). The overall population was also divided in subgroups according to six variables potentially influencing LOS. Research limitations/implications Authors considered six variables of influences; yet, others could be taken into account in the future. Practical implications The decrease of costs due to the management of elderly patients with femur fracture, the optimization of care processes in hospitals and a faster recovery for patients is the tangible contribute of DTAP. Originality/value The implementation of DTAP allowed the hospital to obtain a significant reduction of LOS with a consequently decrease of costs alleviating the hospital and the society from the socio-economic burden and the morbidity of this pathology.

Developing an SME based six sigma strategy

2006 ◽  
Vol 17 (4) ◽  
pp. 417-434 ◽  
Author(s):  
Andrew Thomas ◽  
Richard Barton
Keyword(s):  
Six Sigma ◽  
Cost Effective ◽  
Engineering Problem ◽  
Limiting Factors ◽  
Content Type ◽  
Design Engineers ◽  
Wide Range ◽  
Six Sigma Methodology ◽  
Correct Application ◽  
Six Sigma Approach

PurposeThe effective implementation of the six sigma strategy within UK manufacturing industries, in particular SMEs, can be considered to be poor. SMEs cite high costs and complexity of implementation as being the major limiting factors as to its widespread use. This paper aims to describe the application of six sigma in an SME and to show how the company applied a cost‐effective six sigma methodology to eradicate a critical to quality (CTQ) issue. The paper seeks to conclude by developing a strategic framework for the widespread use of six sigma in SMEs.Design/methodology/approachThis paper applies the six sigma strategy in an SME in order to eradicate a major CTQ issue. It identifies the approach employed, the tools and techniques used and shows the savings that were made through the structured application of the DMAIC procedure, which is at the heart of the six sigma approach.FindingsThrough the correct application of experimental design approaches, this paper identifies the optimum parameter settings that enabled the company to eradicate the CTQ issue and achieve significant improvements in quality and cost from a modest financial outlay.Research limitations/implicationsThe design and implementation of an SME‐specific six sigma strategy and its application to a real engineering problem will enable companies to apply the techniques and to attain improvements in terms of cost and quality.Originality/valueThe application of the six sigma strategy and the resulting conclusions as to its effectiveness for industry are the real value of this paper. This paper will be valuable for quality professionals, design engineers and manufacturing specialists in a wide range of industries.

Studi Kualitas Puding Melalui Pendekatan Six Sigma Studi Kasus Di Pt. Keong Nusantara Abadi

2019 ◽  
Vol 1 (1) ◽  
pp. 44
Author(s):  
Rony Trizudha ◽  
Sri Rahayuningsih ◽  
Ana Komari
Keyword(s):  
Quality Control ◽  
Quality Improvement ◽  
Production Process ◽  
Product Quality ◽  
Six Sigma ◽  
Improve Quality ◽  
High Productivity ◽  
Fierce Competition ◽  
And Control ◽  
Technology Advances

As technology advances at this time, players in business are aware of the importance of product quality in the increasingly fierce competition in the industrial world due to the emergence of many similar companies. Therefore, companies must be able to compete to meet customer desires and try to retain customers. To maintain customers and their marketing areas, companies must have high competitiveness in order to survive by prioritizing quality improvement, increasing efficiency and increasing productivity to improve quality because by increasing quality, products can be accepted among consumers so that company goals can be fulfilled. Therefore, the company must carry out effective quality control which will result in high productivity, lower overall cost of making goods and the factors that cause production failure to be minimized. To improve quality, use the six sigma method, DMAIC and seven tools so that it can be known the cause of the damage and what actions are taken so that there needs to be a controversy to stabilize the processes of the production process so that we can know what percentage of damage and what factors cause damage, therefore there must be measurements and recommendations for improvement and control to reduce the causes From the analysis, it was found that the dent cup was 20.36%, the lid was 21.36% less dense, the lid was damaged in the finished product 18.72%, the cup was 19.28% less thick, the packaging was flexible 20.55%Seiring kemajuan teknologi pada saat ini pelaku di bisnis menyadari akan pentingnya kualitas produk dalam persaingan dunia industri yang semakin ketat karena banyak bermunculan perusahaan-perusahaan sejenis. Oleh sebab itu perusahaan harus dapat bersaing untuk memenuhi keinginan  pelanggan dan berusaha dapat mempertahankan pelanggan. Untuk mempertahankan pelangan dan wilayah pemasaranya perusahaan-perusahaan harus mempunyai daya saing yang tinggi untuk dapat bertahan dengan mengutamakan peningkatan mutu, peningkatan efisiensi dan peningkatan produktivitas untuk meningkatkan kualitas karena dengan peningkatan kualitas, produk dapat diterima di kalangan konsumen sehingga tujuan perusahaan dapat terpenuhi. Maka dari itu perusahaan harus melakukan pengendalian kualitas yang efektif akan menghasilkan produktivitas yang tinggi, biaya pembuatan barang keseluruhan yang lebih  rendah serta  faktor-faktor yang menyebabkan kegagalan produksi akan dapat ditekan sekecil mungkin. Untuk meningkatkan kualitas mengunakan metode six sigma, DMAIC dan seven tools agar dapat diketahui penyebab  kerusakan  dan  tindakan  apa  saja  yang dilakukan sehingga perlu ada kontror untuk menstabilkan  peoses proses produksi sehinga dapat di ketahui berapa persen  kerusakan dan faktor-faktor apa saja yang menyebabkan  kerusakan maka dari itu harus ada pengukuran dan  rekomendasi perbaikan serta melakukan kontrol untuk mengurangi penyebab kerusakan. Dari hasil analisis  di ketahui cup  penyok 20,36%, lid kurang  rapat  21,36%, lid  rusak  pada produk jadi 18,72%,cup kurang tebal 19,28 %kemasan lentur 20,55%

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