Workplace incivility: a literature review

2020 ◽  
Vol 13 (5) ◽  
pp. 513-542
Author(s):  
Anselmo Ferreira Vasconcelos
Keyword(s):  
Peer Review ◽  
Research Output ◽  
Empirical Studies ◽  
The United States ◽  
Workplace Incivility ◽  
Cross Sectional ◽  
Content Type ◽  
Country Level ◽  
Theoretical Function ◽  
Antecedents And Consequences

PurposeThere have been strides in workplace incivility (WI), but in what direction, angles and theoretical streams are they taking place? In light of it, the purpose of this review is to analyze the overall WI research output yielded in the initial decades of this century.Design/methodology/approachThis investigation searched exclusively for empirical articles written in English that matched the terms incivility and WI in the websites of prominent peer-review publications covering the period of 19 years (i.e. 2000–2019). As a result, 93 peer-reviewed empirical studies were properly gathered and classified.FindingsWI is one of the most relevant topics in OB studies under scrutiny in this moment. Corroborating such a perception is the huge amount of outlets that have been publishing about WI. In this sense, it is a topic that has gained strong interdisciplinary status, given the manifested interest of very distinct areas. Cross-sectional studies have prevailed in terms of method preferences, yet other approaches have been used. Of noteworthy is the shortage of qualitative and meta-analytic studies. Data provided evidence that a very limited number of nations (only 18 countries) have been investigated and it is not exactly surprising that the United States be the target of the majority of studies in this field. The antecedents and consequences of WI are the major focus of the investigations. But I found some evidence that that WI has been tested as performing the role of measure, mediator and moderator.Research limitations/implicationsIt focused exclusively on peer-review journals and articles written in English.Originality/valueThis endeavor contributes to the theory of WI by encompassing crucial aspects such as time horizon, major outlets, study types, country-level output, samples features, constructs perused, theoretical function of WI and research outcomes. In addition, it points out new potential research streams.

scholarly journals Correlates of social media fatigue and academic performance decrement

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Aqdas Malik ◽  
Amandeep Dhir ◽  
Puneet Kaur ◽  
Aditya Johri
Keyword(s):  
Social Media ◽  
Academic Performance ◽  
Adult Students ◽  
Instant Messaging ◽  
Well Being ◽  
Online Behavior ◽  
Cross Sectional ◽  
Self Disclosure ◽  
Content Type ◽  
Antecedents And Consequences

PurposeThe current study aims to investigate if different measures related to online psychosocial well-being and online behavior correlate with social media fatigue.Design/methodology/approachTo understand the antecedents and consequences of social media fatigue, the stressor-strain-outcome (SSO) framework is applied. The study consists of two cross-sectional surveys that were organized with young-adult students. Study A was conducted with 1,398 WhatsApp users (aged 19 to 27 years), while Study B was organized with 472 WhatsApp users (aged 18 to 23 years).FindingsIntensity of social media use was the strongest predictor of social media fatigue. Online social comparison and self-disclosure were also significant predictors of social media fatigue. The findings also suggest that social media fatigue further contributes to a decrease in academic performance.Originality/valueThis study builds upon the limited yet growing body of literature on a theme highly relevant for scholars, practitioners as well as social media users. The current study focuses on examining different causes of social media fatigue induced through the use of a highly popular mobile instant messaging app, WhatsApp. The SSO framework is applied to explore and establish empirical links between stressors and social media fatigue.

Enhancing innovative work behaviour in higher institutions of learning: the role of hope

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Rehema Namono ◽  
Ambrose Kemboi ◽  
Joel Chepkwony
Keyword(s):  
Public Universities ◽  
Empirical Studies ◽  
Hierarchical Regression ◽  
Conservation Of Resources ◽  
Cross Sectional ◽  
Content Type ◽  
Targeted Interventions ◽  
Alternative Means ◽  
Innovative Work ◽  
Innovative Work Behaviour

PurposeDespite the current dynamism in the education sector that was manifested in new approaches to work that require innovative workforce, little empirical studies have been conducted on how to influence innovativeness in higher education institutions. Moreover, though studies have established a link between hope and innovative work behaviour, no study has established how hope and its two components of agency and pathways influence innovative work behaviour. The purpose of this study is to establish the influence of hope and its two components of agency and pathways on innovative work behaviour.Design/methodology/approachA quantitative cross-sectional research design was adopted in this study. The study employed hierarchical regression to test the hypothesised relationship between hope and its components of agency and pathways on innovative work behaviour using a sample drawn from public universities in Uganda in the two categories of academic and administrative staff.FindingsThe findings reveal that pathways and agency influence innovative work behaviour. The Findings also revealed that hope significantly influences innovative work behaviour over and above its individual components of agency and pathways.Research limitations/implicationsThe study was cross-sectional in nature and the findings may not portray a true picture of the relationship between the study variables over time as behaviour is ever changing. Further studies could carry out a longitudinal study to establish the effect established in this study at different time intervals. The results provide a more complex understanding of how hope and its two components of agency and pathways enhance innovative work behaviour.Practical implicationsThe findings of the study provide insightful direction to managers in public universities in Uganda to consider different avenues of increasing employee hope so as to enhance innovative work behaviour. This can be done through targeted interventions like involving employees in goal setting and setting alternative means to achieve goals.Originality/valueThe value of this study is both empirical and theoretical. Empirically, this study is the first to establish the influence of hope and its two components of agency and pathways on innovative work behaviour in Uganda’s university setting. Theoretically, the study extends veracity of the conservation of resources theory (COR) by clarifying those employees who possess the psychological characteristics of hope exhibit innovative work behaviour. The study also extends on the theory of hope by revealing that agency and pathways influence innovative work behaviour.

Intimate Partner Relationships and Health

2018 ◽  
pp. 128-142
Author(s):  
Deborah Carr ◽  
Dawne M. Mouzon
Keyword(s):  
Longitudinal Studies ◽  
Empirical Studies ◽  
The United States ◽  
Population Based ◽  
Protective Effects ◽  
Physical And Mental Health ◽  
Policy And Practice ◽  
Cross Sectional ◽  
Intimate Partner Relationships ◽  
Marriage And Health

The linkages between intimate relationships and superior physical and mental health are well documented. Contemporary scholars explore under what conditions, for which outcomes, for whom, and through which pathways marriage and other intimate partnerships affect health. The chapter summarizes conceptual frameworks for understanding marriage and health, and contemporary empirical studies yielding four main discoveries: Relationship status is powerfully linked to health in cross-sectional studies, yet weaker associations are found in longitudinal studies that account for social selection; the protective effects of romantic partnerships vary based on characteristics of the union; the marriage–health nexus varies based on gender, race, and age; and (d) integrative science approaches have advanced understanding of the pathways linking social relationships to health. The review draws on population-based longitudinal studies, notably the Midlife in the United States (MIDUS) study. Implications of contemporary research on marriage and health for policy and practice are highlighted.

Fairness in the local movements of tourists within a destination: justice perceptions, bus services, and destination loyalty

2016 ◽  
Vol 10 (3) ◽  
pp. 323-339
Author(s):  
Pablo Zoghbi-Manrique-de-Lara ◽  
Rita M. Guerra-Báez
Keyword(s):  
Empirical Studies ◽  
Least Squares Regression ◽  
Cross Sectional ◽  
User Research ◽  
Content Type ◽  
Destination Loyalty ◽  
Travel Destination ◽  
Justice Perceptions ◽  
Bus Service ◽  
Bus Services

Purpose This paper aims to incorporate the justice framework of hospitality and marketing literature into the bus service user research to extend our knowledge about whether and why visitors on a local daytrip within a travel destination display behavioral intentions to revisit that destination. Because prior studies show that perceived justice leads customers to positive outcomes, the authors suggest that when bus service is provided fairly, it is more able to elicit feelings of satisfaction with the bus service in same-day visitors. This satisfactory context, in turn, leads same-day visitors to experience feelings of destination loyalty. Design/methodology/approach Data were collected from 105 day visitors on 48 bus arrivals to Las Palmas city from the southern area of Gran Canaria Island (Spain). The authors used partial least squares regression (SmartPLS 20) to test the relationships. Findings Although the studied relationships may be dynamic over time, and a cross-sectional method might seem useless in accounting for them, results support that the more fairly the bus operator treats the daytrip visitors, the more they express intentions to revisit the destination, with service satisfaction acting as a full mediator that explains this link. Practical implications These findings suggest that by promoting fair treatment on local daytrips, the travel destination, through the bus transport, is communicating to same-day visitors a collective effort to provide happy and successful local visits within the destination, thus contributing to the overall attractiveness of the destination. Originality/value This paper is one of the first empirical studies to provide a justice-based framework for understanding why tourists’ experiences during their local movements by bus within a destination could encourage these tourists to revisit the destination.

Brand awareness: revisiting an old metric for a new world

2017 ◽  
Vol 26 (5) ◽  
pp. 469-476 ◽  
Author(s):  
Jenni Romaniuk ◽  
Samuel Wight ◽  
Margaret Faulkner
Keyword(s):  
Market Share ◽  
Brand Management ◽  
Brand Awareness ◽  
Underlying Structure ◽  
Cross Sectional ◽  
Content Type ◽  
Country Level ◽  
Global Brand ◽  
The Impact ◽  
Over Time

Purpose Brand awareness is a pivotal, but often neglected, aspect of consumer-based brand equity. This paper revisits brand awareness measures in the context of global brand management. Design/methodology/approach Drawing on the method of Laurent et al. (1995), this cross-sectional longitudinal study examines changes in brand awareness over time, with sample sizes of approximately 300 whisky consumers per wave in three countries: United Kingdom, Taiwan and Greece. Findings There is consistency in the underlying structure of awareness scores across countries, and over time, extending the work of Laurent et al. (1995). Results show that a relevant operationalisation of brand awareness needs to account for the history of the brand. Furthermore, the nature of the variation of brand awareness over time interacts with a brand’s market share. Research limitations/implications When modelling the impact of brand awareness researchers need to consider two factors – the brand’s market share and whether a more stable or volatile measure is sought. This avoids mis-specifying the country-level contribution of brand awareness. Practical implications Global brand managers should be wary of adopting a “one size fits all” approach. The choice of brand awareness measure depends on the brand’s market share, and the desire for higher sensitivity or stability. Originality/value The paper provides one of the few multi-country investigations into brand awareness that can help inform global brand management.

Contrasted media frames of AI during the COVID-19 pandemic: a content analysis of US and European newspapers

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Jerome Duberry ◽  
Sabrya Hamidi
Keyword(s):  
Peer Review ◽  
Scientific Literature ◽  
Empirical Studies ◽  
New York Times ◽  
News Article ◽  
Content Type ◽  
Media Frames ◽  
Mainstream Media ◽  
French And English ◽  
English Speaking

PurposeDespite the growing interest in AI, the scientific literature lacks multinational studies that examine how mainstream media depict AI applications. This paper is one of the first empirical studies to explore how French and English-speaking mainstream media portray AI during a pandemic. The purpose of this study is to examine how media define AI and how they frame this technology.Design/methodology/approachThe authors selected five media outlets and extracted all news articles that mentioned AI over a period of 30 days. The authors constituted the sample to ensure a mix of global, national and local media newspapers. The authors included Le Temps (Switzerland), Le Monde (France), The Guardian (United Kingdom), Politico Europe (Europe) and the New York Times (USA). The authors used the NexisUni database to collect the news articles. This resulted in a sample of 54 articles, which the authors then refined to 35 articles mentioning at the same AI and COVID-19. They then manually coded to identify media frames about AI.FindingsAlthough no news article provides a definition of AI, most articles highlight two main characteristics: information processing and adaptability. This paper also shows that the coverage of AI in US newspaper is more optimistic than pessimistic. European newspapers offer a more balanced perspective of the risks and benefits associated with the technology, and highlight its use mainly in the context of the COVID-19. Media framing changes according to the evolution of the pandemic. While the USA were not yet heavily affected by the virus, Europe experienced the peak of the crisis. The authors argue that the framing of AI follows that of the pandemic.Research limitations/implicationsThis study is limited in terms of timeframe (30 days) and media outlets (5). It would be useful to extend this sample to verify the results, and also conduct interviews among journalists to understand their motivations and understanding of AI.Originality/valueDespite the growing interest in AI, the scientific literature lacks multinational studies that examine how mainstream media depict AI applications in society. This paper is one of the first empirical studies to explore how French and English-speaking mainstream media portray AI during a pandemic.Peer reviewThe peer review history for this article is available at: https://publons.com/publon/10.1108/OIR-09-2020-0393

Unveiling business school interns' satisfaction toward online summer internship program amid COVID-19

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Rashmi Maini ◽  
Sanandi Sachdeva ◽  
Guneet Kaur Mann
Keyword(s):  
Business School ◽  
Structural Equation ◽  
Empirical Studies ◽  
North India ◽  
Equation Modeling ◽  
Successful Implementation ◽  
Cross Sectional ◽  
Content Type ◽  
Global Pandemic ◽  
The University

PurposeThe objective of this research is to explore factors that influence interns' satisfaction (is) toward the e-internship program, an alternate adopted by management institutes in lieu of the regular summer internship amidst the global pandemic, coronavirus disease 2019 (COVID-19).Design/methodology/approachA cross-sectional research design with a self-reported questionnaire was conducted on business school (B-school) interns to rate the factors that contribute to their e-internship satisfaction. Structural equation modeling was used to examine the responses obtained from 203 B-school interns with a diverse demographic background belonging to a government university of North India. Convenience sampling was employed to get valid responses from interested respondents.FindingsResults revealed that although all the four factors under consideration, faculty mentors' preparedness (FMP), industry mentors' preparedness (IMP), interns' readiness toward online internship and interns' Internet efficacy (IIE) are significantly related to IS, industry mentors' role was found to have a major impact on the IS. The study unravels that industry mentors' interaction has a potential role in the successful implementation of e-internships.Research limitations/implicationsThe study has implications for the university as well as the companies to ponder on factors that satisfy interns during the virtual internship and designing an effective internship program by having a collaborative approach.Originality/valueThere is a dearth of empirical studies on internships in general and e-internship in particular, so this study fills the gap and contributes to the existing literature and provides ways to satisfy B-school interns toward e-internship by addressing the key factors.

Pension plan funding and market value of the firm: the Portuguese case

2020 ◽  
Vol 47 (4) ◽  
pp. 827-847
Author(s):  
Maria Teresa Medeiros Garcia ◽  
José Amílcar Neves Domingos
Keyword(s):  
Market Price ◽  
Market Value ◽  
Pension Plan ◽  
The United States ◽  
Stock Index ◽  
Occupational Pension ◽  
Cross Sectional ◽  
Variable Effect ◽  
Content Type ◽  
Market Makers

PurposeThe objective of the paper is to test the existence of a direct effect between the funding level of a firm's pension fund and its respective market price in Portugal, from 2010 to 2015, using a selected sample of Portuguese Stock Index (PSI Geral) firms. Although this relationship has been contemplated in the literature, especially in the United States and the United Kingdom, there is no finding concerning Portugal. The study of pension assets and obligations is of particular importance to investors and market makers alike.Design/methodology/approachThe paper utilizes two distinct methods – a cross-sectional model and a variable-effect event study – to assess the hypothesis that an increase in pension deficit is reflected in the market value of a firm by a decrease of equal magnitude.FindingsThis paper finds that a firm's market value is not reduced by an increase in pension deficit and that pension liabilities are already integrated in corporate debt. These results suggest that shareholders fail to take into account occupational pension plan funding status when valuing a firm in such a way that contrasts with the normal evaluation of debt.Originality/valueTo the best of the authors' knowledge, this is the first attempt to examine this relationship in Portugal.

Fear of terrorism and its correlates in young men and women from the United States and South Korea

2020 ◽  
Vol 12 (1) ◽  
pp. 21-32
Author(s):  
Fang Hong ◽  
Yijing Lin ◽  
Mikyung Jang ◽  
Amanda Tarullo ◽  
Majed Ashy ◽  
...  
Keyword(s):  
College Students ◽  
Social Anxiety ◽  
South Korea ◽  
Moral Disengagement ◽  
The United States ◽  
Negative Outcomes ◽  
Cross Sectional ◽  
Content Type ◽  
Mediation Analyses ◽  
The Usa

Purpose The purpose of this study was to examine associations between fear of terrorism and several predictors (gender and nationality) and outcomes (moral disengagement, authoritarianism, aggression and social anxiety) in the USA and South Korean young adults. Of particular interest were the potential moderating and mediating roles of moral disengagement between fear of terrorism and the other outcomes. Design/methodology/approach Samples of 251 college students from the USA and 211 college students from South Korea completed survey packets including measures of fear of terrorism, moral disengagement, authoritarianism, aggression and social anxiety. Findings US participants expressed greater concern about a terrorist threat to their country, while South Koreans worried more about terrorist threats to their family or themselves. Females in both countries reported greater fear of terrorism and social anxiety. In both countries, fear of terrorism was associated with aggression, social anxiety and moral disengagement. Mediation analyses showed that fear of terrorism exerted a significant direct effect and an indirect effect via moral disengagement on aggression and authoritarianism in the US sample. Moderation analyses revealed that moral disengagement moderated the relationship between fear of terrorism and social anxiety in the Korean sample. Research limitations/implications This study has the common limitations of cross-sectional studies; i.e. it cannot prove causal relationships. Practical implications The findings support Albert Bandura’s view that efforts to address the excesses of counterterrorism and other negative outcomes of fear of terrorism, attending to issues of moral disengagement may be helpful. Originality/value The authors findings provide support for the view that fear of terrorism is associated with negative psychological and social outcomes and that moral disengagement can play an important role in those negative outcomes. Moreover, it adds to evidence that the negative role of moral disengagement shows considerable generalizability across gender and two very different cultures.

Understanding customer brand engagement in user-initiated online brand communities: antecedents and consequences

2019 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Jorge Matute ◽  
Ramon Palau-Saumell ◽  
Nicoletta Occhiocupo
Keyword(s):  
Affective Commitment ◽  
Brand Management ◽  
Cross Sectional ◽  
Content Type ◽  
Brand Communities ◽  
Brand Engagement ◽  
Online Brand Communities ◽  
Community Identification ◽  
Antecedents And Consequences

Purpose The purpose of this study is to provide a better understanding of customer brand engagement (CBE) by proposing and empirically testing a model of antecedents and consequences of CBE for user-initiated online brand communities (OBCs). Design/methodology/approach The model is tested using a sample of 584 participants in two relevant OBCs created and managed by brand fans. Specifically, data were collected from two communities in the photography products category: Nikonistas and Canonistas. Findings The results indicate that community and brand identification positively and significantly influence CBE. Furthermore, the supporting role of OBCs’ moderators facilitates CBE and moderates the influence of community identification on CBE. Regarding the outcomes of CBE, the results show that higher levels of engagement are positively, directly and significantly associated with favorable intentions towards the brand and the community. These effects are then mediated by brand affective commitment. Research limitations/implications The study has been conducted in two Spanish OBCs of two specific high-involvement products category: it is cross-sectional and focuses on a limited number of antecedents and consequences. Practical implications Evidence from this research supports and emphasizes the potential that these platforms have for brand management such that firms’ resources could be best allocated on those elements that lead to superior CBE. Originality/value The study endorses the role of CBE in fostering brand and community-related favorable outcomes in the context of user-initiated OBCs. It shed lights on the potential that these online platforms have for brands and on the role that brand management should play in digital contexts that are outside the direct control of the company.

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