Perceived quality of built environment, service, satisfaction and value in use, in the context of residential buildings

2020 ◽  
Vol 18 (4) ◽  
pp. 451-468 ◽  
Author(s):  
Marcelo Benetti Corrêa Da Silva ◽  
Marina Giacometti Valente ◽  
Angela Petroli ◽  
Deonir Detoni ◽  
Gabriel Sperandio Milan
Keyword(s):  
Built Environment ◽  
Quantitative Research ◽  
Residential Buildings ◽  
Perceived Quality ◽  
Content Type ◽  
Construction Company ◽  
Construction Companies ◽  
Post Occupancy Evaluation ◽  
Multifamily Buildings

Purpose Post-occupancy evaluation (POE) demonstrates relevance nowadays. Because of the wide competition between construction companies, it is necessary to be assertive, so satisfied clients bring new clients through communication amongst the users. This paper aims to assist a construction company, evaluating apartment owner’s perceptions regarding the built environment, the perceived quality of services, the satisfaction and the value in use, in the context of multifamily buildings. Design/methodology/approach This paper presents quantitative research of POE, applying confirmatory factor analysis and multiple linear regression. These methods analyse how the attributes behave in each theoretical dimension and evaluate the relationship between the dimensions of the built environment and services including customer satisfaction and value in use. Findings The results demonstrate that the constructs associated with management aspects such as service, cause higher levels of satisfaction and, therefore, higher value in use. The results become guidelines for constructors, supporting management and project decision-making. Research limitations/implications This study’s limitation is related to the number of questionnaires applied. The survey was applied to the apartment owners in all five buildings from a constructor, considered as the entire population of the research. For that reason, there were not used a sample. Further studies are required to improve the results, even more, using the present research in a larger sample, seeking a better generalisation. Also, future studies might evaluate other types of constructions and environments. Originality/value This paper used marketing constructs related to satisfaction, value in use and service, applied in the construction field of multifamily residential buildings.

A comparison between economic and organic store brands

2017 ◽  
Vol 45 (12) ◽  
pp. 1298-1316 ◽  
Author(s):  
Magali Jara ◽  
Gérard Cliquet ◽  
Isabelle Robert
Keyword(s):  
Brand Equity ◽  
Perceived Quality ◽  
Purchase Intentions ◽  
Path Model ◽  
Added Value ◽  
Store Brand ◽  
Store Brands ◽  
Content Type ◽  
Further Development

Purpose The purpose of this paper is to tackle the issue of store brand equity by considering two store brand’s positioning strategies: those with high perceived added value (the organic store brands), as opposed to economic brands. It takes place in the current environmental considerations showing the important role played by the packaging in determining the store brand equity. Design/methodology/approach A PLS Path model divided into four sub-models enables the authors to make specific predictions about customers’ purchase intentions. It also provides a concise operational calculation of the brand equity of each studied store brand. Findings Results show that economic brands build their equity with reinforced packaging, and organic brands maximise their brand equity by using simple packaging. In general, reinforced packaging improves the perceived quality of economic store brands but destroys that of organic brands. The calculations of overall equity scores for each studied store brand reveal that economic brands could benefit from further development whilst organic brands already maximise their equity. Practical implications Results will enable large retailers to develop effective campaigns focussing on perceived quality and more specifically by designing packaging that are suitable for the positioning of their brands – a simple packaging for organic brands and a reinforced packaging for economic brands to maximise customers’ value. Originality/value This is one of the first studies to deepen the store brand equity, comparing two contrasting types of brands, by studying specifically variations of the levels of customers’ perceived quality depending of two types of packaging.

Factors affecting the development of e-government using a citizen-centric approach

2015 ◽  
Vol 6 (3) ◽  
pp. 206-222 ◽  
Author(s):  
Kanda Sorn-in ◽  
Kulthida Tuamsuk ◽  
Wasu Chaopanon
Keyword(s):  
Quantitative Research ◽  
Service Providers ◽  
Structured Interview ◽  
Government Agencies ◽  
Content Type ◽  
Factors Affecting ◽  
Government Services ◽  
Government Sector ◽  
The Government

Purpose – The purpose of this paper is to study the factors affecting the development of e-government by using a citizen-centric approach. Design/methodology/approach – This paper is a mixed-methods study consisting of qualitative and quantitative research. Data were collected from government agencies using a structured interview and questionnaire about e-government services. The research was collected from the people responsible for the management of an e-government project in 75 government agencies. In addition, the researcher collected data from 1,400 citizens by using an e-Survey questionnaire that grouped participants by age. Findings – By using a citizen-centric approach, the paper identified the factors affecting the development of e-government. There were five factors from the viewpoint of government agencies and citizen groups: quality of e-government services, policy and governance, information technology infrastructure, organization and economy and society. Research limitations/implications – The research covered the development patterns of e-government for services from government to citizens only. Practical implications – Seeing the importance of environmental factors for both service providers and service users would facilitate continuous improvement of e-government service provision by government agencies. Social implications – The results reflect citizens’ need for e-government services; quality is their priority. Hence, government agencies must consider the quality of the delivery of information and e-government services as they relate to the lifestyles and needs of citizens. Originality/value – The creation of knowledge from merging e-government concepts with citizen-centric principles is a modern government sector management theory. This research stresses the need for the government sector to see the need for e-government and to recognize the factors for its successful development. This means the design and development of e-government services should respond to the increasing needs of the citizens.

scholarly journals An insight into the quality of internal built environment in Vladivostok. Part 1: Studying background radiation in residential premises

2020 ◽  
pp. 28-47
Author(s):  
Vladimir A. Drozd ◽  
Valery V. Temchenko ◽  
Yuri V. Chubov ◽  
Vladimir N. Kustov ◽  
Kirill S. Golokhvast
Keyword(s):  
Built Environment ◽  
Gamma Radiation ◽  
Background Radiation ◽  
Residential Buildings ◽  
Living Environment ◽  
Research Project ◽  
Apartment Buildings ◽  
Measurement Results ◽  
Background Gamma Radiation

Introduction. The article addresses background gamma radiation in residential premises of apartment buildings in Vladivostok. This study is based on earlier research undertakings focused on the sick building syndrome (SBS), which proves its high relevance. The research is focused on the intensity of background gamma radiation in the residential premises of apartment buildings in Vladivostok. New data obtained in the course of the field experiments, the scale of their analysis, the coverage of substantive issues concerning radiation intensity and its monitoring in residential buildings guarantee the novelty of this research project. These findings also have a practical value that deals with environmental safety. Materials and methods. Onsite examinations were conducted in the form of background gamma radiation measurements taken in versatile apartment buildings, built at different times and made of different materials. Results. This section contains analytical information about the lack of influence of the location of apartment buildings on background radiation inside the apartments examined within the framework of this research project. Measurement results represent a range of values depending on construction materials used. Principal regularities, derived from the measurement results, are based on the time of operation of residential buildings, which is of practical importance. Conclusions. Patterns of influence of building parameters on background radiation inside apartments allow to assess the condition of residential buildings. Background radiation information can be entered into BIM databases and used to formulate the approach to the design of buildings and urban infrastructure so that they were focused on their residents and users. Background radiation research findings, entered into the database and contributed to design algorithms which are customized to the needs of urban residents, will enable designers to project the overall quality of the living environment encompassing the built environment analyzed in this article and other nearby buildings and structures located in Vladivostok.

Influence of the perceived benefit of a social network-based sales promotion on the perceived quality of a heritage complex

2022 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Esmeralda Crespo-Almendros ◽  
M. Belén Prados-Peña ◽  
Lucia Porcu ◽  
Juan Miguel Alcántara-Pilar
Keyword(s):  
Social Network ◽  
Perceived Quality ◽  
Sales Promotion ◽  
Sales Promotions ◽  
Content Type ◽  
Heritage Sites ◽  
Negative Effect ◽  
Quasi Experimental ◽  
The Impact

Purpose This study seeks to analyze the influence of the consumer's perceived benefits deriving from two different promotional incentives offered via social media on the perceived quality of the heritage complex.Design/methodology/approach A quasi-experimental study was carried out among online users, implementing two different promotional stimuli. Facebook was selected as the social network through which the promotional incentives were offered in the experiment. The sample was obtained via a panel of Internet users provided by Sondea Internet SL.Findings The results showed that the benefits perceived by the tourists will depend on the sales promotion type offered. On the one hand, free VIP pass was found to be mostly related to hedonic benefits that positively affect perceived quality. On the other hand, 2 × 1 offer would be perceived as a utilitarian benefit and is likely to exert a fairly negative effect on perceived quality.Practical implications Tourism managers and practitioners are encouraged to analyze the characteristics of certain types of sales promotions, as each promotional incentive bears different values and associated benefits. The findings of this study suggest managers and practitioners to implement non-monetary promotions to enhance brand equity and perceived quality. Thus, it is paramount for the managers of cultural institutions and heritage sites to trust in sales promotions which can be very helpful if they are designed carefully.Originality/value This study pioneers the analysis of the impact of the benefits associated with different typologies of sales promotions on social networks on the perceived quality of a heritage site.

Design quality assessment of campus facilities through post occupancy evaluation

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Mohammad A. Hassanain ◽  
Muizz O. Sanni-Anibire ◽  
Abubakar Sadiq Mahmoud
Keyword(s):  
Quality Assessment ◽  
Indoor Environment ◽  
Residential Buildings ◽  
University Campus ◽  
Design Quality ◽  
Content Type ◽  
Post Occupancy Evaluation ◽  
Air Ventilation ◽  
Academic Buildings ◽  
Surrounding Areas

PurposeThis study aims to present the design quality assessment of facilities on a university campus in Saudi Arabia.Design/methodology/approachForty-nine standardized design quality indicators (DQIs) have been adopted for the study. These were classified into relevant categories including: “Indoor Environment, Safety and Maintenance,” “Furniture, Utilities and Spaces” and “Privacy, Appearance and Surrounding Areas.” A web-based survey was used to obtain responses from 207 respondents. The survey was designed based on a Likert scale of satisfaction and was analyzed to obtain the satisfaction indices (SI) as well as Design Quality Scores (DQS).FindingsOccupants were dissatisfied the “level of noise generated from within the space,” “amount of natural light from daylighting systems” and “ease of control of air ventilation systems” among others. The DQS revealed that residential buildings had the highest design quality in terms of “Indoor Environment, Safety, and Maintenance” and “Privacy, Appearance and Surrounding Areas.” Administrative buildings had the best design quality in terms of “furniture, utilities and spaces.” Academic buildings had the lowest design quality in terms of “Indoor Environment, Safety and Maintenance” and “Privacy, Appearance and Surrounding Areas.”Originality/valueUltimately, the study demonstrated how the adoption of a standard set of DQIs could facilitate the standardization of design quality evaluation in the property sector as well as identify best practices through comparison and benchmarking.

The institutional challenges of scaling-up housing retrofit: the Swiss cities of Basel and Sion

Facilities ◽  
2019 ◽  
Vol 37 (11/12) ◽  
pp. 780-798
Author(s):  
Arian Mahzouni
Keyword(s):  
Built Environment ◽  
Energy Supply ◽  
Alternative Energy ◽  
Residential Buildings ◽  
Energy Transition ◽  
Scaling Up ◽  
Housing System ◽  
Content Type ◽  
Wide Range

Purpose This paper aims to discuss the nexus between two societal (sub) systems of housing and energy supply to shed new light on the key institutional barriers to socio-technical energy transition in the built environment. The key research question is to explore if and how key patterns of institutional elements associated with energy retrofit and energy supply are combined, co-evolved and played out in the housing system, leading to an alternative energy transition pathway in the built environment. Design/methodology/approach A comparative case study of residential buildings in the Swiss cities of Basel and Sion is conducted to map retrofitting policies and practices in a wide range of buildings (e.g. multi-family and single family) that each requires a particular constellation of institutions, actors and artefacts. Findings The key finding is that the regulative institutions support energy transition in each urban form/housing type. However, the co-evolution with normative and cultural-cognitive institutions does not play out very clearly in the housing system. One reason is that the norms and cultures are deeply rooted in the practices exercised by business community and households and therefore they need a longer time frame to adapt to a new regulation. Research limitations/implications The policies and actions to increase the rate of housing retrofit are discussed in the specific socio-political context of Switzerland. Therefore, the results of this study might not be applied in other contexts with different conditions, limiting the possibility for analytical generalization. The case study can generate only context-specific knowledge, which might be valuable only to cities with similar conditions. This paper addresses theoretical, methodological and policy challenges in scaling-up retrofit projects by taking a holistic and integrated approach to the systems of housing and energy supply. Practical implications It would have been necessary to find out how the introduction and enforcement of new energy policies and regulations (regulative institutions) have changed the norms and building practices (normative institutions) used by actors from housing industry and the attitudes and energy consumption behaviour of the households (cultural-cognitive institutions). Nevertheless, information about normative and cultural-cognitive institutions require more primary data in the form of interviews with organizations and households, respectively, which goes beyond the scope and resources of this study. Originality/value Insights from different strands of literature (institutions and sustainability transition) are combined to understand if and how retrofitting practices go along with other elements of urban sustainability including architectural, technical, socio-cultural and economic factors.

Developing an integrated indoor built environment–quality of life model for the elderly in public and subsidized housing

2019 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Mei-yung Leung ◽  
Ibukun Oluwadara Famakin ◽  
Chendi Wang
Keyword(s):  
Quality Of Life ◽  
Built Environment ◽  
Social Relationships ◽  
The Elderly ◽  
Walking Distance ◽  
Equation Modeling ◽  
Content Type ◽  
Environment Quality ◽  
Life Model

Purpose The growth rate of the aging population raises the demand for and challenges of public and subsidized (P&S) housing for the elderly. The decline in elderly ability increases their dependence on the quality of facilities provided by their residential apartment. Hence, the purpose of this paper is to develop an integrated indoor built environment–quality of life model for the elderly in P&S housing estates. Design/methodology/approach A questionnaire survey, including scales for 4 quality of life (QoL) domains (physical health, psychological health, social relationships and overall QoL), and 13 indoor built environment (BE) components were identified. In total, 365 survey data were collected from the elderly in 18 political districts of Hong Kong, while reliability analysis, multiple regression analysis and structural equation modeling were adopted in the data analysis. Findings Based on the congruence of results of these statistical analyses, it was revealed that: furniture and fixtures predict all the four QoL domains of the elderly; lighting and color induce social relationships; and overall QoL is predicted by distance and handrails. Originality/value Several recommendations were made in accordance with the research results, such as review minimum spacing requirements to provide walking distance for elderly physical activity, investigate the micro-climate for appropriate building orientation, consider the changing body size of the elderly for supply of furniture, use warm colors with high levels of illumination, and so on.

Does incivility impact the quality of work-life and ethical climate of nurses?

2020 ◽  
Vol 13 (3) ◽  
pp. 301-319 ◽  
Author(s):  
Yariv Itzkovich ◽  
Niva Dolev ◽  
Moran Shnapper-Cohen
Keyword(s):  
Organizational Climate ◽  
Ethical Climate ◽  
Qualitative Data ◽  
Perceived Quality ◽  
Work Life ◽  
Quality Of Work Life ◽  
Content Type ◽  
Quality Of Work ◽  
The Relationship

PurposeThe purpose of this study is to assess the relationship between incivility and two organizational and personal attitudes, namely, perceived ethical climate and perceived quality of work-life of nurses, in the framework of organizational climate.Design/methodology/approachQuantitative data of 148 nurses working in a medium-sized hospital in Israel were collected. Furthermore, qualitative data were collected through semi-structured interviews with 12 nurses and 14 doctors from the same hospital, constructing a mixed-method approach.FindingsFindings revealed that witnessing or experiencing incivility affected the nurses' perception of the ethical climate of their work unit and their perceived quality of their work-life. Additionally, we found that the relationship between incivility and nurses' perceived quality of work-life was partially mediated through their perceived ethical climate. The qualitative data supported some of the findings.Originality/valueThe article stretches the incivility theory beyond its dyadic boundaries, prominently showing the spillover effect of incivility as an organizational problem. Additionally, it offers some evidence-based support for the multidimensionality of incivility, strengthening the need for a construct cleanup.

Investigating the perceived quality of a special event and its influence on perceived value and behavioural intentions in a special event in Thailand

2020 ◽  
Vol 11 (3) ◽  
pp. 337-355
Author(s):  
Supawat Meeprom ◽  
Tongrawee Silanoi
Keyword(s):  
Economic Value ◽  
Perceived Value ◽  
Perceived Quality ◽  
Social Value ◽  
Exit Point ◽  
Content Type ◽  
Behavioural Intentions ◽  
Special Event ◽  
Emotional Value

PurposeThe aim of this study is to examine the impact of perceived special event quality on perceived value and behavioural intentions. Specifically, it was proposed that attendees' perceived special event quality has direct and indirect effects on behavioural intentions through the mediating role of social value, economic value and emotional value.Design/methodology/approachA self-administered, onsite survey was deployed to gather the data to formulate the hypothesised relationships in this study. Data collection also included event-intercepted panel surveys, conducted with actual consumers who attended the Agricultural and Cultural Fair. The surveys were distributed and conducted during the afternoon and early evenings at the event area and exit point of the event. In total, 250 questionnaires were distributed to domestic visitors and 176 respondents completed the survey.FindingsThe study found the perceived quality of the special event directly impacted social value, economic value, emotional value and behavioural intentions. The results also indicated that social value and emotional value had significant effects on behavioural intentions. Further, this study found that both social value and emotional value components mediated the relationship between perceived quality of the special event and behavioural intentions. These results confirmed the existence of a perceived-quality-value-behavioural intentions chain.Research limitations/implicationsThere are some key limitations including the sample size in this study was relatively small and all the respondents were domestic attendees, providing findings specific to one culture only. In term of implications, the results offer event organisers holistic insights into elements to be adopted as the foundation for special event consumption. It helps event organisers to build upon customer choice behaviour, which can be employed to effectively cultivate more attendees for the special events.Originality/valueThis is the first study that examined the extent to which attendees' perceived quality of a special event influenced their perceived values in Agricultural and Cultural Fair which is a special event held each year in the major city of Khon Kaen in the northeast region in Thailand.

Impacts of procurement strategies on construction SMEs’ growth

2020 ◽  
Vol 25 (3) ◽  
pp. 423-446
Author(s):  
Abimbola Olukemi Windapo ◽  
Oluseye Olugboyega ◽  
Sunday Odediran
Keyword(s):  
Quantitative Research ◽  
Community Empowerment ◽  
Research Approach ◽  
Cross Sectional ◽  
Content Type ◽  
Managerial Skills ◽  
Social Growth ◽  
Construction Company ◽  
Construction Enterprises ◽  
Procurement Strategies

Purpose This study aims to investigate the impacts of procurement strategies on the growing proportion of construction small- and medium-sized enterprises (SMEs) and whether the size of the construction company moderates the effect. Design/methodology/approach This study adopted a quantitative research approach and a cross-sectional questionnaire survey in achieving its objectives. The survey requires the respondent to identify both the most successful and most outstanding project that the respondent was involved in between 2010 and 2016. Findings The study found that only traditional and management-oriented procurement strategies ensure the achievement of all growth plans for construction SMEs in South Africa; and that medium-sized construction enterprises achieve social growth such as community empowerment, managerial skills and advancement on the cidb Register of Contractors. Practical implications The findings of the study imply that policymakers should base their decisions regarding macroeconomic issues and growth plans for construction SMEs on the internal and external factors such as differences in the sizes of construction SMEs and differences in the suitability of procurement strategies affecting the growth of construction SMEs. Originality/value In past studies, the diversity amongst SMEs is often overlooked and SMEs are erroneously assumed to share similar objectives, possess equal capabilities and face challenges of the same magnitude. The original contribution of this study is shown in the investigation of the moderating effect of SMEs’ diversity (in terms of company size) on their growth proportion as influenced by procurement strategies.

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