Barriers to knowledge transfer of the franchisor to franchisee: an application in language schools

2020 ◽  
Vol 32 (5) ◽  
pp. 317-334
Author(s):  
Davi Lucas Arruda de Araújo ◽  
Silvio Popadiuk ◽  
Rafael Morais Pereira
Keyword(s):  
Knowledge Transfer ◽  
Nonparametric Test ◽  
Communication Model ◽  
Transfer Of Knowledge ◽  
Technical Adequacy ◽  
Content Type ◽  
Sales Process ◽  
Knowledge Transfers ◽  
Language Schools ◽  
Relationship Factors

Purpose This study aims to measure the influence of the barriers present in the knowledge transfer at the sales process, by the franchisor to the franchisee, in language schools in the São Paulo/SP city, Brazil. The theoretical aspects include the transfer of knowledge displayed through communication model and barriers inherent in this process. Using (Szulanski 1996) approach the barriers may occur in relation to, namely, the content of knowledge; context; the source; the recipient. Design/methodology/approach The methodology is quantitative and the type of research is exploratory and descriptive. For this investigation was used an adapted version of the questionnaire developed by Szulanski (1996), applied to a sample of 79 franchised language schools linked to the Brazilian Franchise Association. Beyond factor analysis it was used the nonparametric test of Jonckheere-Terpstra and analysis of variance, to comparing schools. Findings The results of this analysis revealed that certain types of knowledge transfers are evaluated by the franchisees as more favorably or unfavorably according to the brand franchise. These results show a lack of standardization trend of the activities of the sales process and mismatches with the guidelines of the franchisor. The authors highlight that in the comparison between the brands is evident the dominance of the CNA in relation to other networks of language franchises when analyzed the relationship factors, technical adequacy, absorption of knowledge, competence to absorb knowledge and in the indicators contribution to revenue, acceptance of guidelines and bring results. Originality/value This research contributes to the identification of barriers that are involved during the transfer of practices of the franchisor to the franchisee on the knowledge of the sales process in language schools, awakening in franchisee reflections of improvements and solutions that can be worked on and developed in their units. Specifically, the study contributes to the knowledge management literature in franchises, as this topic is still emerging, as it presents conflicting findings.

An agent-based model for exploring the impacts of reciprocal trust on knowledge transfer within an organization

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Hong Li ◽  
Changhong Li ◽  
Zhan Wang
Keyword(s):  
Knowledge Transfer ◽  
Organizational Structure ◽  
Transfer Of Knowledge ◽  
Sustainable Competitive Advantage ◽  
Content Type ◽  
Agent Based ◽  
Transfer Behavior ◽  
Motivation To Transfer ◽  
Effective Transfer ◽  
The Impact

Purpose The effective transfer of knowledge within an organization is critical for its sustainable competitive advantage. Based on the norm of reciprocity, it can be concluded that individuals’ primary motivation to transfer their treasured knowledge can be summarized as “trust,” that is, the individuals trust their selfless transfer behavior can be reciprocated by the recipients in the future. Design/methodology/approach In this study, a simulation model based on knowledge transfer behavior and reciprocal trust between individuals is built through agent-based modeling and simulation to investigate the factors that influence the efficiency of knowledge transfer within an organization. Findings Experiments are performed to test the impact of reciprocal trust and organizational structure on the efficiency of knowledge transfer. Originality/value The results indicate a significant role of key elements of reciprocal trust and organizational structure, which provides relevant practical guidance for both individuals and organization managers in the context of knowledge transfer.

Subsidiary autonomy and knowledge transfer

2019 ◽  
Vol 13 (2) ◽  
pp. 149-169
Author(s):  
Peder Veng Søberg ◽  
Brian Vejrum Wæhrens
Keyword(s):  
Knowledge Transfer ◽  
Emerging Markets ◽  
Knowledge Flows ◽  
Content Type ◽  
Study Approach ◽  
Negative Effect ◽  
Knowledge Transfers ◽  
Reverse Knowledge Transfer ◽  
Captive Offshoring ◽  
Strategic Autonomy

Purpose This paper aims to explore the effect of subsidiary autonomy on knowledge transfers during captive offshoring to emerging markets. Design/methodology/approach Five longitudinal cases of captive R&D and manufacturing offshoring to emerging markets. Findings The propositions entail the dual effect of operational subsidiary autonomy on primary knowledge transfer and reverse knowledge transfer. For newly established subsidiaries, operational subsidiary autonomy has a mainly negative effect on primary knowledge transfer and a mainly positive effect on reverse knowledge transfer and local collaboration activities increase this effect. Strategic subsidiary autonomy is mainly negative for primary and reverse knowledge transfer. Research limitations/implications Limitations concerning the applied exploratory case study approach suggest that further research should test the identified relationships using surveys, after the initial pilot study. Practical implications A gradual increase of operational subsidiary autonomy as the subsidiary capability level increases is beneficial to ensure primary knowledge transfer. Allowing subsidiaries to collaborate locally within the confines of their mandates benefits reverse knowledge transfer. Originality/value This paper extends the secondary knowledge transfer concept to include knowledge flows with local collaboration partners, not only other subsidiaries and clarifies the distinction between operational and strategic autonomy concerning local collaboration. A subsidiary asserts operational autonomy when its collaboration with local partners relates to its existing mandate. A subsidiary asserts strategic autonomy when it collaborates with local partners beyond this mandate.

Knowledge transfer in Hero Motor Corp Ltd.

2014 ◽  
Vol 13 (6) ◽  
pp. 260-263
Author(s):  
Geeta Rana ◽  
Alok Kumar Goel ◽  
Ajay Kumar Saini
Keyword(s):  
Knowledge Transfer ◽  
Strategic Alliances ◽  
Strategic Alliance ◽  
Influencing Factor ◽  
Transfer Of Knowledge ◽  
Content Type ◽  
Wide Range ◽  
The Us ◽  
Cross Country

Purpose – This paper aims to examine the issues of knowledge transfer in international strategic alliance within Hero Moto Corp. Ltd., an Indian multinational company. International Strategic alliances have been increasing in numbers in the past decades and transfer of knowledge and its transfer in multinational companies is wider debate. The case explores the complex issues involved in cross-organization and cross-country transfer of knowledge. The company has forged a strategic alliance with the US-based Erik Buell Racing for accessing technology and design inputs. Design/methodology/approach – It presents a structured case study that examines a wide range of knowledge transfer issues of international strategic alliance. Findings – It reveals that a major influencing factor is the national culture of the parents and that of the host country which provides the context with in which alliances are operate. It is also explored the ways in which the multi-parentage of strategic alliances influences their Human Resource Management (HRM) policies and practices. Originality/value – It provides plenty of useful information on an issue that affects virtually every employee and organization.

How can universities engage lecturers in knowledge transfer? analyzing the influence of performance management systems

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Maria Beatriz Gonzalez-Sanchez ◽  
Cristina Gutiérrez-López ◽  
Mercedes Barrachina Palanca
Keyword(s):  
Knowledge Transfer ◽  
Performance Management ◽  
Management Practices ◽  
Management Systems ◽  
Transfer Of Knowledge ◽  
Content Type ◽  
Performance Management Systems ◽  
Strategic Plans ◽  
Subsequent Behavior ◽  
University Lecturers

Purpose There is an increasingly growing interest in treading beyond the traditional university goals of teaching and research to focus on their contribution to society through knowledge transfer (KT) performance activities. This paper aims to determine how performance management systems (PMSs) encourage lecturers to engage in the transfer of knowledge from higher education institutions (HEIs) to society. Design/methodology/approach This study is based on a sample of 3,812 Spanish university lecturers surveyed about different PMS tools – strategic plans, budgeting, meetings and reward systems – and different KT activities – research and development contracts, patents, extended patents, licenses, services and spin-offs – for the 2011–2016 period. A logit model was applied for the statistical analyzes. Findings As expected, enabling the use of these tools generally increases the probability of producing KT while only in some cases does coercive use reduce it. Moreover, combining enabling and coercive uses does not increase the likelihood of KT performance. Practical implications University policymakers and managers should reduce the gap between KT and research and teaching by, for example, examining the effects of their performance management practices on scholars’ perceptions and their subsequent behavior. Originality/value Despite previous literature states that coercive use decreases performance, the authors reveal that this is not the case for KT performance in HEIs. According to the findings, a specific record of KT, i.e. a coercive strategic plan tool, has a consistently positive effect on all four KT activities as follows: R&D contracts, patents, extended patents and licenses.

Knowledge management and innovative behavior: police reform efforts in Puerto Rico

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Luis Castro ◽  
Maria Santos-Corrada ◽  
Jose A. Flecha-Ortiz ◽  
Evelyn Lopez ◽  
Jose Gomez ◽  
...  
Keyword(s):  
Knowledge Management ◽  
Puerto Rico ◽  
Knowledge Transfer ◽  
Police Officers ◽  
Structural Equation ◽  
Equation Modeling ◽  
Transfer Of Knowledge ◽  
Innovative Behavior ◽  
Content Type ◽  
Knowledge Absorption

Purpose Knowledge management has historically been approached in private firms as a key factor for business management. However, this is not the case for government institutions. The existing literature on the transfer of knowledge appears as a topic little addressed in government and even to a lesser degree within the police forces. This study aims to evaluate the relationship between motivation, knowledge absorption, knowledge transfer and innovative behavior in a public organization such as the Puerto Rico Police. Design/methodology/approach This quantitative research using the survey technique had the participation of 300 police officers from the 13 police regions of Puerto Rico and the research model was analyzed through partial least squares structural equation modeling. Findings The results contribute to the growth of the currently limited literature at identifies how motivation, knowledge absorption, knowledge transfer and institutional support influence innovative behavior. Originality/value The study discusses a series of implications on less explore the issue in how the transfer of knowledge becomes a key force to produce change and the success of all reforms. Various implications for the success of public administration in bringing a change from a bureaucratic culture to an advanced one are also discussed.

scholarly journals Necessary and Supportive Conditions for Transfer of Knowledge: A Conceptual Framework

2020 ◽  
Vol 9 (4) ◽  
pp. 270-281
Author(s):  
SHABANA GUL ◽  
WASEEF JAMAL
Keyword(s):  
Knowledge Transfer ◽  
Conceptual Framework ◽  
Transfer Process ◽  
Vital Role ◽  
Communication Model ◽  
Transfer Of Knowledge ◽  
Strategy Formation ◽  
Second Tier ◽  
Comprehensive Framework ◽  
Conducive Environment

This paper highlights the conditions (within the organizational environment) that play a vital role in pursuing the sender to share knowledge and the receiver motivated enough to reproduce or apply the received knowledge. Though these conditions are discussed in knowledge transfer literature, yet a comprehensive framework based on all the elements of transfer of knowledge is not available. This study has taken the basic two-person communication model into account and has defined two sets of conditions that are essential for the transfer of knowledge. The first tier of the framework is the communication nucleus which defines the elements of transfer of knowledge aligned with the two-person communication model whereas, the second tier of the framework spells out the conditionality for a successful transfer of knowledge. Two sets of conditions; one based on content factors labeled as necessary conditions and the other based on contextual factors labeled as supportive conditions are comprehensively explained. The framework claims that content factors are necessary for the transfer of knowledge and their absence will cease the transfer process whereas supportive condition accelerates the transfer process, their absence though may not cease the transfer process. The conceptual framework can be used as a set of policy guidelines for the knowledge management strategy formation and application within organizations along with creating the conducive environment required for creating and nurturing opportunities for transfer of knowledge. Keywords: Knowledge Transfer, Conditions for Transfer of Knowledge, Communication Nucleus.

scholarly journals Acquirers’ prior related knowledge and post-acquisition integration

2017 ◽  
Vol 30 (4) ◽  
pp. 647-662 ◽  
Author(s):  
Qi Ai ◽  
Hui Tan
Keyword(s):  
Knowledge Transfer ◽  
Absorptive Capacity ◽  
Current Knowledge ◽  
Transfer Of Knowledge ◽  
Structured Interviews ◽  
Chinese Firms ◽  
Content Type ◽  
Study Approach ◽  
Acquisition Integration ◽  
Reverse Knowledge Transfer

Purpose This paper examines the role of acquirers’ prior related knowledge in the post-acquisition integration process. The purpose of this paper is to identify what constitutes the key prior related knowledge that can contribute to the reverse knowledge transfer following Chinese firms’ outward mergers and acquisitions (M&As) to Europe, and explain how prior related knowledge affects such transfer of knowledge. Design/methodology/approach The authors employ a multiple case study approach. Semi-structured interviews were conducted from February 2012 to June 2013 with 24 managers. Findings The authors find that, in addition to knowledge about the target, prior international business experience, R&D capability, and industrial capabilities are key components of acquirers’ prior related knowledge that can contribute to the success of M&A integration and post-acquisition reverse knowledge transfer. Indeed, Chinese acquirers’ prior related knowledge can influence the reverse knowledge transfer from acquired firms to acquirers by directly improving acquirers’ absorptive capacity and building a harmonious organisational climate to facilitate such transfer. Originality/value This paper contributes to the absorptive capacity and the cross-border M&A literature. It extends the current knowledge on the key components of an acquirer’s prior related knowledge in the outward M&A by Chinese firms. It also uncovers how post-acquisition reverse knowledge transfer is affected by acquirers’ prior related knowledge.

MNC strategy, knowledge transfer context, and knowledge flow in MNEs

2019 ◽  
Vol 23 (9) ◽  
pp. 1885-1900 ◽  
Author(s):  
Ajai S. Gaur ◽  
Hongjia Ma ◽  
Baoshan Ge
Keyword(s):  
Knowledge Transfer ◽  
Multinational Corporations ◽  
Knowledge Flows ◽  
Knowledge Flow ◽  
Transfer Of Knowledge ◽  
Firm Level ◽  
Content Type ◽  
Country Level ◽  
Effective Transfer ◽  
Comprehensive Framework

Purpose Cross-border flow of knowledge is fraught with many challenges. The complexity associated with the organization of multinational corporations (MNCs), and the information asymmetry in foreign locations poses particular challenges to knowledge flow. Yet, effective transfer of knowledge is critical for the survival and performance of MNCs. The purpose of this paper is to present a comprehensive framework to understand the difficulties in the smooth flow of knowledge in MNCs. Design/methodology/approach The study is conceptual in nature and is based on an extensive review of the extant literature. Findings This review of the literature suggests that knowledge flow in MNCs is affected by country-level, firm-level and individual-level factors. The authors discuss these in the backdrop of the MNC strategy and the knowledge transfer context. The authors present their theoretical model and discuss the implications for advancing research in this domain. Originality/value This is one of the first papers to present a comprehensive framework to understand knowledge flows in MNCs.

Leader-member exchange and the transfer of knowledge from Taiwanese managers to their Chinese subordinates

2017 ◽  
Vol 38 (6) ◽  
pp. 868-882
Author(s):  
Shih Yu (Cheryl) Cheng
Keyword(s):  
Social Interaction ◽  
Knowledge Transfer ◽  
Evaluation Model ◽  
Mediating Effect ◽  
Future Research ◽  
Leader Member Exchange ◽  
Transfer Of Knowledge ◽  
Paired Data ◽  
Content Type ◽  
Member Exchange

Purpose The purpose of this paper is to investigate the relationships among leader-member exchange (LMX) quality, social interaction, and the effectiveness of knowledge transfer. Design/methodology/approach This study used a paired questionnaire to collect 209 valid sets of paired data, consisting of responses from 37 Taiwanese supervisors and their 209 Chinese subordinates at 35 Taiwanese manufacturing firms located in Mainland China. The proposed hypotheses were tested with the application of a two-step approach of PLS-SEM analysis. Findings The results of this study showed that LMX quality and social interaction are positively associated with effective knowledge transfer, and most importantly, it found that social interaction between Taiwanese managers and their subordinates has a full mediating effect on this relationship. Research limitations/implications The data were collected from a dyad supervisor-subordinate relationship; thus, future research is encouraged to collect data from peer co-worker relationships. The findings, however, suggested that organizations should provide a supportive environment where a good supervisor-subordinate relationship can be created for the enhancement of knowledge transfer. Practical implications The study suggested that managers should work to develop high-quality LMX relationships with their subordinates, as this can enhance social interaction among employees and facilitate more effective knowledge transfer. Originality/value The paper applied a four-level training evaluation model to assess the effectiveness of knowledge transfer which has never been done before, and found that both LMX quality and social interaction affect how well individuals can acquire knowledge.

The effects of internal stickiness on the success of projects

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Valdemilson de Assis Alves de Araujo ◽  
Isabel Cristina Scafuto ◽  
Fernando Ribeiro Serra ◽  
Leonardo Vils ◽  
Flavio Bizarrias
Keyword(s):  
Project Management ◽  
Knowledge Transfer ◽  
Project Managers ◽  
Transfer Of Knowledge ◽  
Content Type ◽  
The Individual ◽  
Nonparametric Correlation ◽  
The Relationship ◽  
A Company ◽  
Practical Implications

Purpose This study aimed to investigate the effects of internal stickiness (IS) on the success of projects through the perception of managers involved in projects.Design/methodology/approach This study collected 253 valid responses from project managers, using a validated IS scale and project success scale. The results were analyzed using nonparametric correlation due to the nature of the data.Findings The dimensions of success are interrelated, and IS, considering the barriers to knowledge transfer, is negatively related to all of these dimensions. This confirms the importance of the behavior of the individual and the team, rather than only formal processes to avoid IS and positively impact the success of projects.Practical implications The tacit and behavioral component of knowledge management needs to be further explored in practice. Project management activities need to pay greater attention to knowledge development, knowledge transfer and learning between those involved in the project and within a company.Originality/value The study provides a better understanding of knowledge transfer barriers, represented by the IS construct, to the success of projects. The success of projects depends on the relationship with teams that include members of organizational sectors not related to the existence of permanent project management teams. The relationship contributes to the successful transfer of knowledge between the recipient and the source of knowledge according to the recipient's needs.

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