Multiple constituencies model in the identification of library effectiveness

2014 ◽  
Vol 35 (8/9) ◽  
pp. 645-665
Author(s):  
Susan A Henricks ◽  
Genevieve M. Henricks-Lepp
Keyword(s):  
Design Methodology ◽  
Public Libraries ◽  
Public Library ◽  
First Century ◽  
Multiple Stakeholders ◽  
Content Type ◽  
The Public ◽  
Stakeholder Groups ◽  
Digital Collection ◽  
Multiple Constituencies

Purpose – Public libraries can benefit from understanding the perspectives of various stakeholders leading to the development of measures for decision making and competing for funding as well as demonstrating accountability. The purpose of this paper is to examine library effectiveness from the perspective of multiple stakeholders from a list of indicators pertinent to today and to determine which are most important to a constituency of a single library and any differences among the various constituencies. Design/methodology/approach – A survey that listed indicators of effectiveness for a public library was given to four stakeholder groups of a city library: employees, library board, library foundation members, and the public. Findings – Of the 51 indicators, 39 comprised eight dimensions of effectiveness under the labels of: user experience, facility, digital collection, social media and board, community use, employees, administration, and collection management. The number of statistically significant differences was greatest between the library board and the public as well as the employees and the public. Originality/value – Indicators of public library effectiveness have not been updated for the twenty-first century.

Promoting knowledge circulation in public libraries: the role of gamification

2020 ◽  
Vol 41 (8/9) ◽  
pp. 669-676
Author(s):  
Nathalie Colasanti ◽  
Valerio Fiori ◽  
Rocco Frondizi
Keyword(s):  
Design Methodology ◽  
Public Libraries ◽  
Research Question ◽  
Public Library ◽  
Content Type ◽  
The Public ◽  
Knowledge Circulation ◽  
The Impact

PurposeThe aim of the paper is to investigate the impact of nudges and considerations stemming from behavioural economics on the promotion and enhancement of knowledge circulation in public libraries. In fact, literature indicates that an approach based on nudging individuals towards desired behaviours may be more effective than top-down policy actions that may be perceived as excessive.Design/methodology/approachIn order to answer the research question, the paper analyses an exploratory case study regarding the network of public libraries in Rome, called Biblioteche di Roma (BdR). BdR launched its online platform in 2009, but it was never able to create a strong connection with offline activities, and contributions by readers (such as comments and book ratings) remained very low. In 2018, BdR introduced a gamification section in its website, with the goal of increasing users' interactions and book circulation. Data resulting from the use of gamification, both at city level and within different neighbourhoods, will be presented and analysed.FindingsResults indicate that the introduction of gamification was successful in increasing users' interactions and engagement, both online and offline.Originality/valueThe paper is valuable as it explores the introduction of nudge theory and gamification in the public library system.

Immaterial labour, public librarians, and third-generation public libraries

2016 ◽  
Vol 117 (3/4) ◽  
pp. 186-200 ◽  
Author(s):  
Siobhan A Stevenson
Keyword(s):  
Discourse Analysis ◽  
Critical Discourse Analysis ◽  
Public Libraries ◽  
Public Library ◽  
Content Type ◽  
The Public ◽  
The Future ◽  
Public Librarians ◽  
Policy Arena ◽  
Blind Spots

Purpose – The purpose of this paper is twofold: first, to draw attention to one specific upper-level government policy document in which a discourse of perpetual innovation and customer service is promoted, and the kinds of questions such discursive interventions raise for the future of work in public libraries; and second, to demonstrate the explanatory potential of the concept of immaterial labour for questions relating to emerging labour processes in libraries. The concepts of “prosumer” and Web 2.0 are included as discursive resources of relevance to any discussion of immaterial labour. Design/methodology/approach – This paper presents a critical discourse analysis of a public policy visioning document for public libraries in Ontario, Canada, with reflections on related literatures. Findings – The concept of immaterial labour provides an additional analytic tool suitable for questions of relevance to public librarians and library scholars. Within the government text under review which deals specifically with the future of the public library to 2020, the identity of the public librarian is alarmingly absent. Conversely, the library patron as a producer and consumer is privileged. Research limitations/implications – Failure to attend to the broader policy arena within which the public library resides creates dangerous blind spots for public library professionals, educators and researchers. Practical implications – This paper demonstrates the value of a discourse analysis for uncovering the ideological dimensions of policy documents, while simultaneously modelling the method using the kind of policy text commonly produced in governments around the world. Social implications – This paper shows how failure to attend to the broader policy arena within which the public library resides creates dangerous blind spots for the public library community. Originality/value – This paper contextualizes the immaterial and volunteer labour of the public library user as producer/consumer in the context of the future of the frontline professional and waged librarian.

Democracy, digitisation and public libraries

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Bo Skøtt
Keyword(s):  
Digital Media ◽  
Large Scale ◽  
Public Libraries ◽  
Public Library ◽  
Structured Interviews ◽  
National Library ◽  
Content Type ◽  
The Public ◽  
Staff Members ◽  
Media Types

Purpose The purpose of this paper is to investigate what democratic challenges the digitisation of the public libraries in Denmark has entailed. Using the concepts from a national library professional strategy from 2012, an analysis of 9 librarians’ experiences with digital dissemination in practice is conducted. Design/methodology/approach The paper is a part of a larger research project called “If digitisation is the answer, then what was the question?”. This sub study builds on the semi-structured interviews with library staff members, case-descriptions of two central providers of digital public library materials, as well as literature studies of missions, vision and strategies from different public library policy institutions. To frame the study, a literature review has been conducted. Findings The author detects the presence of several incompatible conditions in digital dissemination. These conditions are predominantly of an organisational nature, potentially containing major consequences for citizens’ free and equal access to information, knowledge and culture. Among other things, the Danish public libraries risk substantiating an already existing and problematic polarisation between technologically capable and incapacitated groups of people. Originality/value The digital transformation of society has only just begun. Therefore, it is important to examine the consequences of the transition to digital media types for central cultural institution such as the public libraries. The present study is an early and minor contribution to the illumination of a process requiring many more and large-scale studies.

Public libraries and public primary school literacy: a Kenyan case study

2020 ◽  
Vol 41 (8/9) ◽  
pp. 689-701
Author(s):  
Peter Mose
Keyword(s):  
Public Schools ◽  
Public Libraries ◽  
Public Library ◽  
School Type ◽  
Content Type ◽  
The Public ◽  
Staff Members ◽  
Library Staff ◽  
Teachers And Parents

PurposeThe purpose of this paper is to explain how public libraries have been instrumental in early child school literacy teaching and learning. Most African public schools do not usually afford enough core textbooks and supplementary readers.Design/methodology/approachThis was a qualitative case study in Western Kenya amongst public library staff members, public primary school teachers and parents of library children clients. The following questions were addressed: What is the book situation in public primary schools in the study site? What school-type literacy-related services are offered by the sampled public library? and What are library staff members’, teachers’ and parents’ feelings about the public library services offered? Observations, interviews and document studies were used to collect data. Data were analysed thematically.FindingsPublic schools do not have enough core textbooks and the situation is worse for supplementary readers; the public library branch studied offers critical school-type literacies to school children both at the library building as well as at public schools registered with it; and library staff members, teachers, and parents express positive feelings about the services offered.Research limitations/implicationsThis was a case study whose findings might not apply to the larger situation and the study did not confirm actual literacy benefits of the library services amongst school children by, for instance, conducting literacy tests. The findings are, however, an index to the possible situation in the macro context.Practical implicationsThe relevant stakeholders should find ways of co-opting public libraries as associates of public schools in literacy teaching. This relationship is not straight forward in Kenya.Originality/valueThe findings reported are from original research.

A study of the evaluation of a library’s economic value based on the users’ and librarians’ perceptions

2020 ◽  
Vol 38 (3) ◽  
pp. 561-596
Author(s):  
Younghee Noh
Keyword(s):  
Local Community ◽  
Public Libraries ◽  
Economic Value ◽  
Job Creation ◽  
Public Library ◽  
Evaluation Index ◽  
Human Resources Development ◽  
Preliminary Evaluation ◽  
Content Type ◽  
The Public

Purpose This study aims to develop an evaluation index to evaluate the economic value among the values of the library and also attempts to measure the economic value of the library by performing a survey of the librarians and users at public libraries. The results of this research would likely encourage the librarians to feel increasingly confident about the library, while students and users, in general, would also likely be able to realize the economic value and presence of the library in more perceptive ways, thereby contributing to the activation of the library. Design/methodology/approach This study pertains to the development of an evaluation index for assessing the economic value of the library and, to evaluate the economic value of the library, has derived a preliminary evaluation index by collectively gathering and analyzing the domestic and foreign papers on the value of the library in its first phase. The preliminary evaluation index derived was verified by conducting three phases of Delphi survey by selecting ten experts. The survey questionnaire was developed to measure the economic value based on the final evaluation index derived from this study, and the economic value was measured against the perceptions of librarians and users of the public library. Findings The economic value of the library was divided into the four categories of the local economy’s value enhancement, namely, connection with the local community, human resources development, job creation and investment value enhancement for the librarians and users surveyed for assessment purposes. Consequently, the area of connection with the local community turned out to be the highest at 4.15, followed by 4.02 of the investment value improvement, 3.58 for the local economy’s value improvement and 3.50 for the human resources development and job creation, respectively. Furthermore, the respondents demonstrated the highest level of consensus on average on how the resource sharing by libraries has helped to reduce the economic burden for the residents as a matter of social value for the public library while believing that the libraries deliver a high level of return on social investments. Originality/value There are not that many studies conducted on the economic influence or the value of public libraries in Korea, and they are merely referenced in part if and when referenced to the overall value of the library. Given that, the research that focuses only on the economic value of the library must be carried out. In this respect, this research has been quite meaningful. The evaluation index developed in this research is likely to become a basic tool that can be applied to public libraries, as well as other types of libraries. Furthermore, the evaluation index developed through this research could be applied to nonprofit organizations, such as libraries, and would likely have a social ripple effect as a research that evaluates and presents the economic value of libraries. Accordingly, in this research, we have analyzed the list presented by the American Library Association and domestic research results, and have also structured the core details and derived the preliminary economic value index. Finally, 4 evaluation areas, 7 evaluation items and 22 evaluation indicators have been developed through the Delphi survey through three phases.

scholarly journals Public libraries as an infrastructure for a sustainable public sphere

2019 ◽  
Vol 75 (4) ◽  
pp. 773-790 ◽  
Author(s):  
Ragnar Audunson ◽  
Svanhild Aabø ◽  
Roger Blomgren ◽  
Sunniva Evjen ◽  
Henrik Jochumsen ◽  
...  
Keyword(s):  
Public Sphere ◽  
Social Inclusion ◽  
Public Libraries ◽  
Freedom Of Expression ◽  
Public Library ◽  
Research Field ◽  
Comprehensive Review ◽  
Content Type ◽  
The Public ◽  
Digital World

Purpose The purpose of this paper is to examine the shaping of public libraries as an infrastructure for a sustainable public sphere through a comprehensive literature review. Design/methodology/approach In order to capture the whole picture of this research field, we utilize comprehensive review methodology. The major research questions are: first, to what extent have research topics regarding libraries as public sphere institutions expanded and diversified? Which theoretical perspectives inform research? Second, which challenges and topics does the research focus upon, such as: social inclusion and equal access to information; digital inequalities; censorship and freedom of expression; and access to places and spaces with a democratic potential and the role of libraries in that respect? Third, what influence has social media exerted on libraries in the context of the expanding digital world? Findings The authors identified mainly four themes regarding the public library and public sphere, such as: the importance of public libraries by using Habermas’s theory; the function of meeting places within the public library and setting those places in the center of the library in order to enhance and encourage democracy; the relationship between social inclusion and public libraries and its functions in current society such as diminishing the digital divide; and the emerging electronic resources and arena of SNS in public libraries and utilizing them to reach citizens. Originality/value Capturing the recent history of this research field through comprehensive review is valuable.

scholarly journals Free and for all? A comparative study of programs with user fees in North American and Danish public libraries

2020 ◽  
Vol 41 (2/3) ◽  
pp. 103-115
Author(s):  
Noah Lenstra ◽  
Mia Høj Mathiasson
Keyword(s):  
North America ◽  
Public Libraries ◽  
Public Library ◽  
User Fees ◽  
Social Implications ◽  
Library Services ◽  
Content Type ◽  
The Public ◽  
Practical Implications ◽  
Cross National

PurposeAs a research topic within the field of LIS, programs in public libraries are underexplored, and the question of user fees for programs has not previously been addressed.Design/methodology/approachThis article compares data collected from two individually conducted studies of public library programs in North America and Denmark to enrich our understanding of user fees in relation to programs.FindingsThe comparative analysis shows both similarities and deviations regarding the levying of fees for library programs. While paying a fee to attend a program is rather normal in Denmark, it is more of a fringe idea in North America.Research limitations/implicationsBy exploring a previously understudied facet of contemporary public librarianship, this article opens up new avenues for inquiry regarding how the relative accessibility and availability of programs relate to theoretical discussions about programs as public library services.Practical implicationsThis article provides library managers with needed information about how to conceptualize the roles of programs as public library services.Social implicationsAs programming surges to the fore in contemporary public librarianship, the levying of user fees has social implications in terms of social equity and the public library ethos of free and equal access for all.Originality/valueThis article is the first study of user fees for public library programs, as well as among the first cross-national comparisons of programming as a dimension of public librarianship.

Competencies for public library managers: diversity in practice

2015 ◽  
Vol 36 (6/7) ◽  
pp. 462-475 ◽  
Author(s):  
Mary Wilkins Jordan
Keyword(s):  
Design Methodology ◽  
Training Programs ◽  
Public Library ◽  
Original Study ◽  
Content Type ◽  
Managerial Competencies ◽  
The Public ◽  
Job Titles ◽  
Practical Implications ◽  
Different Levels

Purpose – The purpose of this paper is to identify competencies in common across public library managers. Design/methodology/approach – The request for public library managers to participate in this survey was posted to the public listserve. Participants were asked about the tasks they do regularly, to identify the skills currently seen as most important in their work. They were then given a list of competencies, and asked to identify those they felt were most important for current public library managers, for those in future managers. Findings – Some commonalities emerged, but there was not a substantial amount of overlap between skills identified by directors and non-director managers as important now or into the future. Research limitations/implications – Further research into managerial competencies focussed on specific job titles is necessary to see what kinds of skills each may value. Likewise, a broader look at public library managers may provide a better set of common competencies that will be useful for both training and hiring. Practical implications – Understanding strategies for managerial competencies will be useful in building successful training programs. Social implications – Learning in this study that it will be challenging to carry out training relevant to all types of public library managers is useful; instead it can be tailored to different levels of managers for more success. Originality/value – This is an original study, building on other work the author has carried out. The value is in understanding the real needs of managers, not just anecdotal stories.

ILL and collection management in Norwegian Public Libraries

2016 ◽  
Vol 44 (1) ◽  
pp. 20-26
Author(s):  
Cathrine Undhjem ◽  
Arnhild Tveikra
Keyword(s):  
Design Methodology ◽  
Response Rate ◽  
Public Libraries ◽  
Collection Management ◽  
Work Processes ◽  
Interlibrary Loan ◽  
Content Type ◽  
The Public ◽  
Library Community ◽  
New Literature

Purpose – The purpose of this paper is to present and discuss the results from a survey on interlibrary loan (ILL) in Norwegian public libraries. Work processes within ILL have changed significantly in Norway in recent years, and new challenges have emerged. County libraries, public libraries and The Norwegian Library Association’s Special Interest Group saw the need for a survey to understand how these changes were affecting ILL-work in the public libraries in Norway. The library community as a whole needed updated information to respond to the present challenges in ILL. Design/methodology/approach – In March 2014, Sentio Research Norway conducted a survey on ILL among Norwegian public libraries. The survey was commissioned by the county libraries in Norway. In total, 425 questionnaires were sent to all the main libraries. There are 428 main public libraries, but three of them were without staff at the time of the survey. Further, 336 answers provided a response rate of 79 per cent. The survey had 48 questions. Findings – An interesting result from the survey is that 53 per cent of the public libraries want no restrictions on what to borrow, while 45 per cent believed there should be some restrictions on lending. This shows a difference in the attitudes to lending compared to borrowing library material. However, 58 per cent of the libraries have not implemented restrictions on what to lend on interlibrary loan. One of four had restrictions on lending new literature. The public libraries were, in general, highly interested in better access to curriculum literature from universities and colleges. To some extent, they wanted better access to new literature, e-books and nonfiction (the category was named “special subjects and topics” in the survey). The survey shows that most libraries still prefer to order interlibrary loans for their users rather than encourage users to order themselves. Originality/value – This study is the first systematic survey of ILL in Norwegian public libraries.

Understanding public libraries’ challenges, motivators, and perceptions toward the use of social media for marketing

2018 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Namjoo Choi ◽  
Soohyung Joo
Keyword(s):  
Social Media ◽  
Online Survey ◽  
Public Libraries ◽  
Public Library ◽  
Content Type ◽  
The Public ◽  
Current State ◽  
The Usa ◽  
Use Of Social Media ◽  
Library Marketing

Purpose The purpose of this paper is to identify challenges and motivators to social media adoption for marketing purposes in public libraries and to investigate how these libraries perceive the importance of social media marketing. Design/methodology/approach A nation-wide online survey on public libraries in the USA was conducted to carry out this study, and a total number of 470 responses were used for data analysis. Findings This study determined a range of challenges and motivators to implementing social media for marketing in public libraries. The results also showed that public libraries perceive social media as an important tool for their library marketing and intend to increase their use. Practical implications The findings from this study can serve as a guideline for public libraries when employing social media for marketing purposes in their libraries. Originality/value This study assessed the current state of social media use for marketing in the public library context, a context that has been under-researched in the literature, from three perspectives: challenges, motivators, and perceptions.

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