Library staff support with Fourth Industrial Revolution's application to provide information resources to remote clients during the COVID-19 library services

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Tinyiko Vivian Dube
Keyword(s):  
South Africa ◽  
Academic Libraries ◽  
Information Resources ◽  
Library Services ◽  
Gauteng Province ◽  
Staff Support ◽  
Content Type ◽  
Education Environment ◽  
Library Staff ◽  
Remote Clients

PurposeThe Fourth Industrial Revolution (4IR) and the Coronavirus Disease 2019 (COVID-19) have challenged the academic libraries system with a paradigm shift that has never been experienced before. This article highlights how the library staff offered support with the 4IR to the remote during the COVID-19 era; to ensure that the provision of information resources does not halt because of the imposed lockdown COVID-19 regulations. The purpose of this study was to examine the library staff support with 4IR's application to provide information resources to remote clients during the COVID-19 library services.Design/methodology/approachThe study was anchored by the positivism research paradigm and used a quantitative research approach. Microsoft Form was used to design an online questionnaire to collect data from the library staff working in a distance education environment in Gauteng Province of South Africa. The collected data were analyzed using the Statistical Package for the Social Sciences (SPSS).FindingsThe findings discovered that the library staff was keen on job innovation; however, the COVID-19 restrictions were a major cause for the library staff not to provide information resources to remote clients effectively.Research limitations/implicationsThe 4IR has both positive and negative effects on the library staff and the remote clients. To ensure that academic libraries fully embrace the 4IR; it is imperative to examine how the remote clients affected by digital divide can benefit from this revolution since they do not have access to adequate gadgets such as laptops/personal computers/tablets/smartphone/iPods and data for Internet connection.Practical implicationsThis study contributed to the Library and Information Science's (LIS) field by adding value to the knowledge base concerning how the library staff working in academic libraries operating in a distance education environment in Gauteng Province of South Africa offered support to the remote clients during the COVID-19 pandemic that impacted the drastic adoption of the 4IR.Social implicationsStakeholders, library management and policymakers gained insight to revisit the existing library staff support regarding mentoring, coaching training remote clients on how to access and download online information resources. This is inspired by the fact that COVID-19 significantly influenced library services' value for knowledge by facilitating policy changes and aligning with 4IR.Originality/valueThe study greatly influences policymakers and information practitioners to mobilize new methods of library staff support.

Readiness of academic libraries in South Africa to research, teaching and learning support in the Fourth Industrial Revolution

2020 ◽  
Vol 41 (6/7) ◽  
pp. 355-368 ◽  
Author(s):  
Dennis N. Ocholla ◽  
Lyudmila Ocholla
Keyword(s):  
South Africa ◽  
Conceptual Framework ◽  
Information Literacy ◽  
Academic Libraries ◽  
Industrial Revolution ◽  
Academic Library ◽  
Theory And Practice ◽  
Library Services ◽  
Content Type ◽  
Fourth Industrial Revolution

PurposeIn this paper, we refer to the World Economic Forum in Davos, Switzerland, in 2016, where the concept of the Fourth Industrial Revolution (4IR) was coined by Klaus Schwab, with the reference that it would be building on “the Third, the digital revolution” and would be “characterized by a fusion of technologies that is blurring the lines between the physical, digital, and biological spheres”. While acknowledging that the 4IR will impact on everything, everywhere, including research and libraries, we conceptualize 4IR, and we compare current academic library services/trends in South Africa with 4IR requirements, through the analysis of 26 public university library websites.Design/methodology/approachBesides conceptualization of 4IR, a content analysis of websites of 26 public universities’ libraries in South Africa was achieved followed up with verification of the data by respective libraries through a preliminary research report circulated to them by email. 23 areas were identified as the trends in academic libraries, which included free Wi-Fi in the libraries; 24/7 study areas and access to library resources on and off campus; research commons; makerspace; borrowing ICTs (e.g. laptops); e-resources; e-catalogues; research data services (RDS; RDM, IR); open scholarship; information literacy and reference/bibliographic tools, library as a publisher, among others. Data obtained were captured in Excel and analyzed by the research questions.FindingsThe 4IR concept does not occur often in literature, in relation to academic libraries, but it is implied. The findings show that the libraries are responding well to the revolution through their services, with remarkable innovation and creativity on display. There was a 64% presence of the analyzed trends/services in the libraries, with emerging trends/services such as library as a publisher (4%), robotics/AI (4%), makerspace (8%), RDS (27%), borrowing of ICTs/devices (19%) and user experience (19%) scoring low, while information literacy and digital scholarship (e.g. IR) (88%), e-catalogue and e-resources (92%), group study area (85%) and off campus access (77%) scoring above 75%. The scatter of the trends/services among the university libraries is noted for knowledge sharing of best practice.Research limitations/implicationsIn order to improve accordance with trends, academic libraries have to be better resourced, accessed and used, as well as improve web visibility. The study expects library services to be responsive, resourced and accessible anytime and anywhere, and it provides a conceptual framework and a benchmark for further research and exploration in the country, region and perhaps elsewhere.Practical implicationsThe study can be used for benchmarking current and future academic library services in Africa. The conceptual framework provides an agenda for theoretical discussions and deliberations.Social implicationsThe trends, framework and 4IR representations in the study can inform theory and practice in LIS, particularly in Africa.Originality/valueLinking 4IR to current and future library services provides a tool for academic libraries services benchmarking and development and provides a conceptual framework for theoretical and practical debates and implementation. The study is quite current and appropriate for the ongoing discussions of 4IR implications to academic libraries.

scholarly journals Librarian’s Perception on Marketing of Information Resources and Services in Academic Libraries with Special Reference to Amhara Region, Ethiopia

2018 ◽  
Vol 6 (05) ◽  
Author(s):  
Dr. V. Ramadevi
Keyword(s):  
Information And Communication Technology ◽  
Communication Technology ◽  
Academic Libraries ◽  
Academic Library ◽  
Target Population ◽  
Information Resources ◽  
Library Services ◽  
Staff Members ◽  
Information And Communication ◽  
Library Staff

In the present scenario, information and communication technology plays a very important role. Due to the development of technology, internet has brought out some of the opportunities and challenges which provide the effective way of use the library information resources and services. Users can access the required information online irrespective of visiting the place and collecting the information as like ancient days. To improve some of the problems of information and communication technology resulting in underutilization of academic libraries, effort directed to promoting and creating awareness of library services is very important. Library staff can promote the use of the library through other means such as marketing of library services to its users. The role of academic libraries and information centres is to provide necessary information. The objectives of the study were why libraries should market their information resources and services; ways in which libraries market their information resources and services also impacts of marketing information resources and services in the academic Library. The study target population was 120 which comprised of library staff members. The study sample consisted to twenty members of the target group.

Digital preservation of information sources at academic libraries in Jordan: an employee’s perspective

2022 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Manal Ahmad Awamleh ◽  
Faten Hamad
Keyword(s):  
Academic Libraries ◽  
Technological Development ◽  
Digital Preservation ◽  
Information Resources ◽  
Access To Information ◽  
Human Right ◽  
Content Type ◽  
Library Staff ◽  
Digital Channels

Purpose Digital preservation requires new skills and collaboration among library staff to maintain long-term access to information resources. Digital content and digital technologies pose a serious challenge to information institutions to continue to select, preserve and access information resources. However, there is an urgent need to increase awareness of the new trends in the partnership between research communities and academic libraries; there is also a need for new digital preservation-related skills among librarians. Therefore, this research aims to investigate the benefits, importance, requirements and challenges of digital preservation in academic libraries in Jordan.Design/methodology/approach A questionnaire was disseminated to 150 library staff working at the 10 public universities in Jordan, with 133 questionnaires suitable to analyze with a response rate of (88.6%).Findings The results indicate a moderate perception of the benefits and importance of digital preservation, as well as the requirements and challenges in academic libraries in Jordan to carry out the digital preservation process. This indicated the importance of increasing the academic libraries' – specifically academic libraries in Jordan – awareness of the vast and important benefits of digital preservation to maintain long-term access to information. It was noted that factors such as sex, experience, educational level and specialization did not affect the results.Practical implications The findings will provide insights for other academic libraries on how to plan and develop preservation policies to maintain access to information.Social implications Access to information is a human right that contributes to the advocacy of sustainable development, and hence, digital preservation can facilitate long-term availability and accessibility to information.Originality/value This paper provides insights and practical solutions for academic libraries in response to technological development and the change requirements. It will help academic libraries handle and cope with the challenges of providing distance library services over digital channels.

Information Resources Preservation: Bottlenecks and their Effect on Library Information Services

2021 ◽  
Vol 42 (1) ◽  
pp. 21-36
Author(s):  
Christian Mubofu ◽  
Henry Mambo ◽  
Athuman Samzugi
Keyword(s):  
Content Analysis ◽  
Data Collection ◽  
Academic Libraries ◽  
Information Services ◽  
Information Resources ◽  
Library Services ◽  
Digital Information ◽  
Lack Of Information ◽  
Library Staff ◽  
Structured Questionnaire

Abstract This study investigated the factors hindering information resources preservation and the extent to which information services are affected in academic libraries. The population consisted of 170 library staff who were conveniently selected from the seven academic libraries under study. The researchers prepared a well-structured questionnaire for data collection and the responses were subjected into SPSS version 20 and content analysis. Findings revealed that lack of awareness, inappropriate building, and lack of preservation plan and being unsure on how to get started, being unsure on how to protect digital information resources and inadequate funding are the factors hindering effective preservation in academic libraries in Tanzania. The study also revealed that lack of information resources preservation affects library services to a great extent. The study concludes that damage of information resources affected information services. The study recommends that academic libraries management in collaboration with other stakeholders should establish a preservation consortium that will oversee the preservation issues in academic libraries country wide that may reduce the extent to which the barriers of information resources preservation affects the information services in the country. Through this consortium experts in the field of preservation will share skills on how they could tackle the preservation challenges together.

Principles and practice in impact assessment for academic libraries

2018 ◽  
Vol 119 (1/2) ◽  
pp. 121-134 ◽  
Author(s):  
Christine Urquhart
Keyword(s):  
Performance Evaluation ◽  
Impact Assessment ◽  
Academic Libraries ◽  
Data Analytics ◽  
Open Data ◽  
Library Services ◽  
Content Type ◽  
Qualitative And Quantitative ◽  
Library Assessment ◽  
And Performance

Purpose This paper aims to examine the principles that underpin library assessment, methods used for impact and performance evaluation and how academic libraries should use the findings, and it discusses how value frameworks help. Design/methodology/approach This is a literature review covering aspects of value (value propositions, value co-creation), value frameworks (including the 2015 ACRL framework, Holbrook typology with worked example), data analytics and collaborative projects including LibQUAL+ initiatives and the use of balanced scorecard principles (including a values scorecard). Findings The use of data analytics in library assessment requires collaboration among library services to develop reliable data sets. Scorecards help ongoing impact and performance evaluation. Queries that arise may require a framework, or logic model, to formulate suitable questions and assemble evidence (qualitative and quantitative) to answer new questions about the value of library services. The perceived value framework of Holbrook’s typology, the values scorecard and the ACRL framework all support the deeper level of inquiry required. Research limitations/implications Includes examples of possible application of frameworks. Practical implications A value framework might help data analytic approaches in combining qualitative and quantitative data. Social implications Impact assessment may require assessing how value is co-created with library users in use of e-resources and open data. Originality/value The study contrasts the varying approaches to impact evaluation and library assessment in academic libraries, and it examines more in-depth value frameworks.

Estimation of the knowledge management model for performance measurement in university libraries

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Muhammad Rafi ◽  
Zheng Jian Ming ◽  
Khurshid Ahmad
Keyword(s):  
Knowledge Management ◽  
Performance Evaluation ◽  
Academic Libraries ◽  
Structural Equation ◽  
Academic Library ◽  
Academic Community ◽  
Assessment Model ◽  
Management Model ◽  
Library Services ◽  
Content Type

PurposeThe study aims to expand the literature on evaluating the performance of professionals and academic libraries, rationalizing management and providing reliable services to the academic community. The performance assessment model covers the four components (management competence, professional experience, financial add/projects and library services) in the context of the knowledge management model.Design/methodology/approachBased on quantitative data, the study defines a set of assumptions for testing the four components of performance evaluation within a knowledge management framework to develop appropriate and robust models for improving employee performance and library services. The structural equation model has been applied to sample data from 339 administrative librarians at 190 universities in Pakistan.FindingsStatistical evidence confirms that the applicability of the proposed performance-based model enhances management competence, makes accurate decisions, develops professional skills and strengthens human resource organization and knowledge management techniques in developing the efficiency of academic libraries.Practical implicationsIn the long term, academic leaders and policymakers value investment in the professional development of top library management as they participate in the decision-making process. Organizing training for service employees, supporting innovative research projects and providing library technology infrastructures ultimately improve academic performance and research when integrated into the knowledge management model.Originality/valueSo far, comprehensive literature on performance and knowledge management has been published separately. However, based on the key data collected by senior library administrators using the structured research questionnaire, the comprehensive performance evaluation research based on a knowledge management model is innovative to improve academic library services and close the literature gap.

Competitive intelligence as a coping strategy for academic libraries in South Africa

2020 ◽  
Vol 41 (6/7) ◽  
pp. 593-606
Author(s):  
Smangele P. Moyane ◽  
Luyanda Dube ◽  
Ntando Nkomo ◽  
Patrick Ngulube
Keyword(s):  
South Africa ◽  
Value Chain ◽  
Academic Libraries ◽  
Design Methodology ◽  
Response Rate ◽  
Information Value ◽  
Competitive Intelligence ◽  
Library Directors ◽  
Content Type ◽  
User Expectations

PurposeThis study examined the extent to which public academic libraries in South Africa coped with the changing information environment by using competitive intelligence (CI) to attain competitiveness.Design/methodology/approachThe study adopted positivism as the main philosophical lens and also incorporated qualitative elements to augment the quantitative data through a survey research design. Questionnaires were e-mailed to 25 directors of public academic libraries in South Africa and 17 were returned, yielding a 68% response rate. Attempts were made to reach to the 25 directors through semi-structured telephonic interviews, and only eight responded some through their representatives, yielding a 32% response rate. Using two instruments permitted the triangulation of data. A noted limitation of the study is that some library directors neither responded to the questionnaire nor the interview.FindingsFindings revealed that various competitive intelligence techniques were employed; however, their implementation was not formalised. Competitiveness was driven by various factors such as rivalries in the information value chain; relevance; financial and budgetary constraints; changing user expectations and evolving technology.Originality/valueThis study is novel because there is a dearth of literature on implementation and use of competitive intelligence in academic libraries in South Africa.

Marketing academic library information services using social media

2019 ◽  
Vol 40 (3/4) ◽  
pp. 228-239 ◽  
Author(s):  
Suha AlAwadhi ◽  
Sultan M. Al-Daihani
Keyword(s):  
Social Media ◽  
Academic Libraries ◽  
Academic Library ◽  
Information Resources ◽  
Management Support ◽  
Online Questionnaire ◽  
Content Type ◽  
Library Resources ◽  
Social Media Platforms ◽  
Use Of Social Media

PurposeThe purpose of this paper is to examine the use of social media in the marketing of academic library resources and services in Kuwait and identifies the factors related to the use of social media applications in marketing academic libraries.Design/methodology/approachA quantitative data-collection approach using a paper and online questionnaire has been employed to elicit the opinions of librarians working in academic libraries in Kuwait in both private and public institutions. In total, 89 valid questionnaires have been analyzed using descriptive (frequencies, percentages, means and standard deviations) and inferential statistics (factor analysis, correlations, experimental analysis and regression).FindingsThe study shows that the academic librarians have a positive perception toward the use of social media. The identified factors relating to the use of social media for marketing library information resources and services are the usefulness of social media tools in raising awareness and in providing needs analysis and satisfaction assessments. However, management support for the use of social media for library marketing is poor.Practical implicationsThis study provides insights into the factors related to the use of modern social media platforms to promote information resources and services at academic libraries to provide outreach services to current and potential users.Originality/valueThis research contributes to the field of information studies as it highlights the importance of using social media platforms in marketing academic library information resources and services. Library administrators could use the results to develop social media marketing plans to effectively promote their library resources.

Scholars and learners: a case study of new library spaces at Indiana University

2016 ◽  
Vol 117 (1/2) ◽  
pp. 35-48 ◽  
Author(s):  
Diane Dallis
Keyword(s):  
Undergraduate Students ◽  
Academic Libraries ◽  
Service Planning ◽  
Bring Your Own Device ◽  
Library Services ◽  
Indiana University ◽  
Planning Stage ◽  
Content Type ◽  
Practical Implications

Purpose – This case study aims to describe the renovations and intended functions for rooms; explain the different design approaches implemented for the different end-user populations; provide an overview of traditional, new and non-library services for which spaces were designed; briefly explain training and planning; and describe the spaces and services that function well and those that do not. Indiana University Libraries completed two significant renovations in late 2014. They renovated the Learning Commons, which is a 27,000 square feet (SQF) facility designed to meet the needs of undergraduate students, and they created the Scholars’ Commons, which is a 15,000 SQF facility supporting graduate student and faculty research. Design/methodology/approach – Both spaces were thoughtfully designed to support new and traditional library services, as well as services supported by non-library units. Staff training and service planning took place during the construction process, with the goal of having outstanding services operating on opening day. Findings – The goal of creating flexible space was achieved, but it presents organizational and staffing challenges. Libraries seeking to create multifunctional environments must consider the practical implications of daily operation and use of such spaces. Research limitations/implications – This case study describes two library environments that are in their first year of operation and the assessment of the use and impact is underway. The stage of the work limits the research to be reported upon. Practical implications – The spaces described provide very practical information for other academic libraries that seek to renovate spaces and provide innovative services. Originality/value – Academic libraries that are in the planning stage of a learning space should take note of the variety of spaces, strategies for working with cavernous spaces, use of natural light and “bring-your-own-device” interior designs. In addition, the service hub model implemented in the Scholars’ Commons is a unique approach for digital scholarship centers.

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