Second national accessibility survey: librarians, patrons, and disabilities

2015 ◽  
Vol 116 (9/10) ◽  
pp. 503-516 ◽  
Author(s):  
Laurie J Bonnici ◽  
Stephanie L. Maatta ◽  
Jackie Brodsky ◽  
Jennifer Elaine Steele
Keyword(s):  
Strategic Alliances ◽  
Information Technologies ◽  
Information Science ◽  
Universal Access ◽  
Information Access ◽  
Disabled Persons ◽  
Social Capital Theory ◽  
Future Research ◽  
Persons With Disabilities ◽  
Content Type

Purpose – This study aims to determine the state of library services to people with disabilities in the USA since the last study conducted in 2008. Social capital theory provides a lens to reconceptualize equal access in a global context, and to offer insights on the effects of new information technologies for re-envisioning universal access. Strategic alliances with education and human–computer interaction researchers are proposed. Design/methodology/approach – Librarians serving the National Library Service for the Blind and Physically Handicapped (NLS/BPH) were surveyed. Questions addressed clientele, services, technologies, career opportunities, leadership, library and information science (LIS) education and librarian demographics. Findings – Human resources, leadership, outreach and out-of-the-box solutions applying mainstream technologies are identified as major challenges to the future of information access for disabled persons through the NLS/BPH system. Research limitations/implications – The survey was limited to librarians serving the NLS/BPH. A similar survey distributed in other nations could expand the possibilities of future research and collaboration. Practical implications – Information from this survey can aid information professionals planning delivery of information services to disabled patrons. Suggestions for shifting from special access to universal access philosophy ensure access for all. Results can also help LIS educators prepare graduates to serve an aging population that will challenge standard methods of information access and services. Originality/value – This study provides the current perspective of services to persons with disabilities compared to findings by the researchers in 2008. Since the first survey in 2008, the service has been updated through a national effort of digitization. This study is the first comparative study of the NLS.

Towards structure–agency integrative theories for information access disparity

2019 ◽  
Vol 75 (3) ◽  
pp. 458-477 ◽  
Author(s):  
Liangzhi Yu
Keyword(s):  
Information Science ◽  
Explanatory Power ◽  
Information Access ◽  
Theoretical Background ◽  
Integrative Approach ◽  
Future Research ◽  
Library And Information Science ◽  
Bridge Structure ◽  
Content Type ◽  
Structure And Agency

PurposeBased on the assumption that information access disparity is a highly complex phenomenon demanding integrative explications that heed both structure and agency, the purpose of this paper is to outline the theoretical background against which endeavours to develop such explanations can be planned.Design/methodology/approachThe study is based on a close reading of: existing explanations of information access disparity; research of other library and information science (LIS) issues that have demonstrated conscious attempts to bridge structure and agency; and cross-disciplinary integrative theories that have served as foundations for LIS research. Explanatory power of the first and applicability of the latter two are critically assessed; lessons for future research are drawn.FindingsThe examination shows that efforts to develop integrative theories for information access disparity are emerging but remain indistinct; integrative frameworks for other LIS phenomena exist but are developed primarily by adopting concepts from cross-disciplinary theories and are, therefore, both enabled and constrained by them. It also shows that cross-disciplinary integrative theories contribute to LIS by exporting the general integrative theorising approach and a range of specific concepts but, owing to their limitations in dealing with information-specific issues, their adequacy for explaining information access disparity cannot be assumed.Originality/valueThe study demonstrates that a promising way forward for developing integrative theories of information access disparity is to follow the general integrative approach, but to ground related concepts and propositions in empirical data alone, i.e., to begin the journey of integrative theorising theory-free.

scholarly journals The concept of neutrality: a new approach

2019 ◽  
Vol 76 (1) ◽  
pp. 333-353 ◽  
Author(s):  
Stephen Macdonald ◽  
Briony Birdi
Keyword(s):  
Literature Review ◽  
Design Methodology ◽  
Information Science ◽  
Social Institutions ◽  
Future Research ◽  
Library And Information Science ◽  
New Approach ◽  
Content Type ◽  
Normative Framework ◽  
Contextual Awareness

Purpose Neutrality is a much debated value in library and information science (LIS). The “neutrality debate” is characterised by opinionated discussions in contrasting contexts. The purpose of this paper is to fill a gap in the literature by bringing these conceptions together holistically, with potential to deepen understanding of LIS neutrality. Design/methodology/approach First, a literature review identified conceptions of neutrality reported in the LIS literature. Second, seven phenomenographic interviews with LIS professionals were conducted across three professional sectors. To maximise variation, each sector comprised at least one interview with a professional of five or fewer years’ experience and one with ten or more years’ experience. Third, conceptions from the literature and interviews were compared for similarities and disparities. Findings In four conceptions, each were found in the literature and interviews. In the literature, these were labelled: “favourable”, “tacit value”, “social institutions” and “value-laden profession”, whilst in interviews they were labelled: “core value”, “subservient”, “ambivalent”, and “hidden values”. The study’s main finding notes the “ambivalent” conception in interviews is not captured by a largely polarised literature, which oversimplifies neutrality’s complexity. To accommodate this complexity, it is suggested that future research should look to reconcile perceptions from either side of the “neutral non-neutral divide” through an inclusive normative framework. Originality/value This study’s value lies in its descriptive methodology, which brings LIS neutrality together in a holistic framework. This framework brings a contextual awareness to LIS neutrality lacking in previous research. This awareness has the potential to change the tone of the LIS neutrality debate.

Persons with disability perception of facilities management service quality: hospital buildings in Malaysia

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Nuratiqah Aisyah Awang ◽  
Shirley Jin Lin Chua ◽  
Azlan Shah Ali ◽  
Cheong Peng Au-Yong ◽  
Amaramalar Selvi Naicker ◽  
...  
Keyword(s):  
Service Quality ◽  
Strategy Development ◽  
Future Research ◽  
Facilities Management ◽  
Management Service ◽  
Management Activity ◽  
Persons With Disabilities ◽  
Content Type ◽  
Quality Aspect ◽  
The Right

PurposeThis study aims to discover the perception of persons with disabilities (PWDs) towards facilities management (FM) service quality at hospital buildings in Malaysia.Design/methodology/approachA questionnaire survey was conducted with 99 respondents in selected hospitals in Selangor, Malaysia.FindingsThis study aims to discover the perception of PWDs towards FM service quality, and it has found a gap for improvement. The area that requires the highest attention includes the importance of (1) assurance on accessibility despite maintenance activity being conducted (2) criticality of facilities maintenance itself, (3) assurance on comfort and safety, (4) reliable medium to ask for assistance or giving feedback, (5) signage that is clearly seen and easily understood and (6) staff responsiveness.Research limitations/implicationsThis instrument is validated by PWDs under the physical disability category only, specifically in the hospital context. Future research is recommended to identify the FM service quality aspect for different categories of disability (sensory, mental or intellectual impairment).Practical implicationsThe findings provide evidence for FM to consider PWDs' perceptions in FM strategy development. Even FM provides a healthcare support system. FM service quality partly reflects healthcare service quality.Social implicationsAccommodating the need of PWDs through the improvement of FM service quality aspect will partly fulfil the right of PWDs for equality of access to healthcare.Originality/valueThis SERVQUAL tools can be improvised and used to measure the perception of PWDs on FM service quality systematically and holistically. Understanding the service quality aspect is important for a facility manager to precisely measure and prioritise what is truly important to the building users with special needs and try to accommodate this need in the management activity.

Opportunities for academic smart libraries in the Caribbean

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Adrian St. Patrick Duncan
Keyword(s):  
Information And Communication Technologies ◽  
Academic Libraries ◽  
Information Access ◽  
The Body ◽  
Caribbean Region ◽  
Future Research ◽  
Technological Advancement ◽  
Content Type ◽  
Services Delivery ◽  
The Caribbean

Purpose The purpose of this paper hinged on the concept of smart libraries and their development for the furtherance of information access, dissemination and information resources and services delivery in Caribbean libraries. Design/methodology/approach To conduct this research, the literature of smart libraries and technologically driven and their application in libraries were reviewed by examining existing literature on information and communication technologies and technology in libraries. Findings The literature highlighted that this technological advancement is not yet fully on stream in academic libraries of the Caribbean owing to the lack of financial, technological and organizational resources. It further outlined that certain aspects of library automation are fostered through the inclusion of technology. Research limitations/implications The limitation of this study is that only academic libraries of the Caribbean region were assessed. Other regions should be explored in future research. Originality/value The concept of smart libraries is an emerging issue with limited scope for scrutiny; a systematic and extensive review of recent research on smart in libraries is unavailable. This paper presents an overview of smart libraries or technologically driven libraries, its findings for potential research opportunities and development for academic libraries. In addition, it will build on the body of knowledge that is presently non-existent on smart libraries in the Caribbean.

scholarly journals Reading on and between the lines: risk identification in collaborative and adversarial buyer–supplier relationships

2018 ◽  
Vol 23 (4) ◽  
pp. 351-376 ◽  
Author(s):  
Yiyi Fan ◽  
Mark Stevenson
Keyword(s):  
Social Capital ◽  
Supply Chain ◽  
Risk Identification ◽  
Social Capital Theory ◽  
Future Research ◽  
Supplier Relationships ◽  
Content Type ◽  
Signalling Theory ◽  
Multi Level ◽  
The Impact

Purpose This paper aims to investigate how supply chain risks can be identified in both collaborative and adversarial buyer–supplier relationships (BSRs). Design/methodology/approach This research includes a multiple-case study involving ten Chinese manufacturers with two informants per organisation. Data have been interpreted from a multi-level social capital perspective (i.e. from both an individual and organisational level), supplemented by signalling theory. Findings Buyers use different risk identification strategies or apply the same strategy in different ways according to the BSR type. The impact of organisational social capital on risk identification is contingent upon the degree to which individual social capital is deployed in a way that benefits an individual’s own agenda versus that of the organisation. Signalling theory generally complements social capital theory and helps further understand how buyers can identify risks, especially in adversarial BSRs, e.g. by using indirect signals from suppliers or other supply chain actors to “read between the lines” and anticipate risks. Research limitations/implications Data collection is focussed on China and is from the buyer side only. Future research could explore other contexts and include the supplier perspective. Practical implications The types of relationships that are developed by buyers with their supply chain partners at an organisational and an individual level have implications for risk exposure and how risks can be identified. The multi-level analysis highlights how strategies such as employee rotation and retention can be deployed to support risk identification. Originality/value Much of the extant literature on supply chain risk management is focussed on risk mitigation, whereas risk identification is under-represented. A unique case-based insight is provided into risk identification in different types of BSRs by using a multi-level social capital approach complemented by signalling theory.

The impact of family harmony on family SMEs' performance: the mediating role of information technologies

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Vincent Dutot ◽  
Francois Bergeron ◽  
Andrea Calabrò
Keyword(s):  
Organizational Performance ◽  
Information Technologies ◽  
It Governance ◽  
Equation Modeling ◽  
Future Research ◽  
It Strategy ◽  
Content Type ◽  
Family Smes ◽  
Family Harmony ◽  
The Impact

PurposeWith the increasing digitalization processes taking place in different industries, the success of family small and medium-sized enterprises (SMEs) appears to be more under threat than for any other types of organizations, especially when information technologies (ITs) are not adequately used and managed. To grow and increase the chances of survival, family SMEs need more than ever IT. Stemming from agency theory, the aim of this article is to understand whether family harmony impacts the performance of family SMEs and to what extent IT mediates this relationship.Design/methodology/approachThe research follows a quantitative approach, based on a sample of 182 family SMEs. Structured equation modeling, through SmartPLS, was employed to validate the research model.FindingsThis study’s main findings suggest that family harmony positively impacts firm performance and that IT governance and strategy mediate positively this relationship.Research limitations/implicationsFirst, the relatively limited number of respondents limits the degree of representativeness of all family SMEs. Replicating the research with a larger number of respondents could strengthen the findings. Second, this study is limited to French firms and future research could extend the findings by looking at cross-country comparisons.Practical implicationsFamily SMEs are encouraged to link their IT governance with their IT strategy in order to increase their organizational performance. A favorable family harmony will make it easier to choose and implement a richer IT strategy and put in place an adequate IT governance function.Originality/valueThis research offers an enriched knowledge of the roles of family harmony and technological innovation in family SMEs and IT contexts as significant predictors of organizational performance. It contributes to family firm theory through the identification of three determinants of family SMEs' performance.

A thematic analysis of library association policies on services to persons with disabilities

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Heather Hill
Keyword(s):  
Thematic Analysis ◽  
Information Science ◽  
National Level ◽  
Shared Understanding ◽  
Education Programs ◽  
Persons With Disabilities ◽  
Content Type ◽  
Library Education ◽  
Consensus Values ◽  
Library Resources

PurposeLibrary association policies and guidelines are important to study because they reflect consensus values of the profession. As such, they can shape the association, itself, and set the tone for the values of its individual members in their professional practice. From the titles alone, these documents proclaim themselves to be guides for the development of individual library policy. Additionally, as library and information science (LIS) graduate education programs are accredited by national associations, LIS schools pay attention to association policies and guidelines to help shape professional and continuing education. In these ways, they have a role in shaping professional ideology around a topic. The paper aims to discuss these issues.Design/methodology/approachThe services to persons with disabilities policies from three national-level LIS organizations were analyzed through a thematic analysis.FindingsThe guidelines speak to a shared understanding of disability and accessibility around the themes of library staff, library policies and library resources and services. While not surprising, additional themes around disability context and legislation show a shared understanding of accessibility that is much broader than what the legislation requires.Originality/valueAn analysis of guidelines on services to persons with disabilities from the American Library Association (ALA), Australian Library and Information Association (ALIA) and Canadian Federation of Library Associations (CFLA) is of interest because of the ways these organizations intersect. The ALA and ALIA have reciprocal agreements so that students in LIS education programs are recognized as equivalents. Second, the ALA accredits library education programs in Canada. Given these intersecting relationships, the guidelines-shared notions of accessibility become of high interest.

Seven information practices for alleviating information vulnerability

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Devendra Dilip Potnis ◽  
Joseph Winberry
Keyword(s):  
Literature Review ◽  
Design Methodology ◽  
Information Science ◽  
Information Access ◽  
Three Dimensional ◽  
Content Type ◽  
Information Practices ◽  
Information Professionals ◽  
Practical Implications ◽  
Real World Problems

PurposeThis literature review aims to identify conscious, intentional, repetitive and transferrable information-related decisions and activities (i.e. information practices) for individuals to alleviate their information vulnerability. Information vulnerability refers to the lack of access to accurate, affordable, complete, relevant and timely information or the inability to use such information, which can place individuals, communities or society at disadvantage or hurt them.Design/methodology/approachConceptual literature review.FindingsThis review presents seven conscious, intentional, repetitive and transferrable information practices to alleviate information vulnerability.Practical implicationsDue to the transferability potential of the seven information practices, diverse populations in varied contexts could refer to, adapt and benefit from appropriate combinations of information practices and their manifestations. The framework can be used by individuals for alleviating information vulnerability. Thus, this paper responds to the call for conducting action-driven research in information science for addressing real-world problems. Information professionals can help individuals select and implement appropriate combinations of seven information practices for alleviating information vulnerability.Originality/valueWe propose (1) a parsimonious, episodic framework for alleviating information vulnerability, which depicts the inter-relationship among the seven information practices and (2) a three-dimensional plot with information access, use and value as three axes to map the manifestation and outcome of alleviating information vulnerability.

scholarly journals An assessment of gender differences in the operational efficiency of businesses run by persons with disabilities

2019 ◽  
Vol 13 (2) ◽  
pp. 43-59
Author(s):  
Madan Mohan G. ◽  
Anushree Baruah
Keyword(s):  
Gender Differences ◽  
Prevalence Rate ◽  
Sampling Technique ◽  
Structured Interview ◽  
Disabled Persons ◽  
Primary Data ◽  
Snowball Sampling ◽  
Persons With Disabilities ◽  
Content Type ◽  
Women Disabled

Purpose Progress accomplished by the disabled entrepreneurs on the fronts of profits, turnover, return on investment (ROI), employees engaged, capital employed and diversification shall be studied and prevalence of gender differences in such progress shall be assessed. Design/methodology/approach The proposed research is descriptive in nature, based on primary data, collected by personally administering a well-structured interview schedule to 201 disabled entrepreneurs in Puducherry selected using a snowball sampling technique. Data collected has been analyzed using SPSS 21, using the tools of mean, one-way ANOVA, factorial ANOVA and chi-square (χ2) analysis. Findings The prevalence rate of entrepreneurship among female disabled is very low. Female disabled entrepreneurs manage higher turnover than their male counterparts and manage insignificantly higher progress in terms of capital employed, while male disabled entrepreneurs have managed insignificantly higher progress in terms of profits, diversification and ROI. Illiterate disabled, both men and women, struggle to manage decent turnover while the better educated manage better turnover. Research limitations/implications This paper has highlighted the low prevalence rate of entrepreneurship among women disabled though the fewer women disabled entrepreneurs are performing better than their male counterparts in operating their business. Originality/value The findings of this paper may be taken as base for formulation of effective government policies in empowering disabled persons in general and women disabled in particular.

scholarly journals Pakistani LIS scholars’ altmetrics in ResearchGate

2017 ◽  
Vol 51 (2) ◽  
pp. 152-169 ◽  
Author(s):  
Muhammad Yousuf Ali ◽  
Joanna Richardson
Keyword(s):  
Information Science ◽  
Demographic Data ◽  
Research Performance ◽  
Future Research ◽  
Impact Factor Journal ◽  
Content Type ◽  
Google Docs ◽  
Resultant Data ◽  
Study Results ◽  
Demographical Data

Purpose The purpose of this paper is to analyse the research performance of Pakistani library and information science (LIS) scholars, using the altmetrics provided by ResearchGate (RG). Design/methodology/approach Purposive sampling was used to collect profiles between 15 January 2015 and 30 April 2016 of all members of RG who had self-identified as being an LIS scholar of Pakistani nationality. Additional demographic data were obtained through a small survey administered via Google Docs. Resultant data were analysed in SPSS Version 21. Findings Study results were broadly consistent in terms of demographical data with previous studies of this cohort. There was a positive correlation between publications, reads, and citations for scholars who had recorded at least one publication. The majority of publications had not been published in a high impact factor journal. Academic networking site profiles create the potential for collaboration, building connections, and exchanging information. Research limitations/implications Some scholars eliminated from this study may have published at least one output but neglected to upload details to RG. It is a purposive, exploratory study that provides insights into future research. Practical implications The paper produces findings of relevance to researchers in other countries and/or disciplines who may wish to conduct a similar study of a defined cohort. Originality/value There have been no previous published research studies on altmetrics associated with Pakistani LIS scholars.

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