The impact of job and family factors on work stress and engagement among Hong Kong police officers

2019 ◽  
Vol 42 (2) ◽  
pp. 284-300 ◽  
Author(s):  
Jessica C.M. Li ◽  
Jacky C.K. Cheung ◽  
Ivan Y. Sun
Keyword(s):  
Hong Kong ◽  
Random Sample ◽  
Work Stress ◽  
Work Engagement ◽  
Police Officers ◽  
Police Stress ◽  
Content Type ◽  
Family Work ◽  
The Individual ◽  
The Impact

PurposeThe purpose of this paper is to examine the effects of demands from three life domains: society, workplace and family and different resources at the individual, family and supervisor levels on occupational stress and work engagement among Hong Kong police officers.Design/methodology/approachA survey based on a random sample of 514 male and female police officers was conducted, and multivariate regression was employed to assess the effects of demands and resources on work stress and work engagement.FindingsFamily–work conflicts, organizational and operational factors affected work stress and work engagement among police officers. Constructive coping was found to be positively related to work stress and negatively associated with work engagement.Research limitations/implicationsSurvey data collected from a single Chinese city may not be generalized to officers in other parts of China or Chinese societies with different social and political contexts.Originality/valueThe present study filled the knowledge gap about factors influencing police stress and engagement. This study provides insights into how to establish relevant contextual measures to reduce police work stress. This study represents one of the first attempts to use a random sample of police officers for the investigation of police stress in Hong Kong.

Anti-mainland feeling fuels Hong Kong radical groups

2016 ◽  
Keyword(s):  
Hong Kong ◽  
Police Officers ◽  
Mainland China ◽  
Chief Executive ◽  
Content Type ◽  
Mainland Chinese ◽  
Political Autonomy ◽  
Legislative Council ◽  
The Impact ◽  
Visitor Numbers

Significance The violence was the worst Hong Kong has witnessed since protesters clashed with police during the 2014 'Umbrella Protests' which demanded greater political autonomy from mainland China. Chief Executive Leung Chun-ying, Hong Kong's top political official, swiftly denounced the violent attacks on police officers and journalists and vowed to prosecute instigators. Impacts Local outbreaks of violent protesting will have little impact on tourism or international business in the short term. Public anger will prompt the chief executive's administration to distance itself from mainland Chinese authorities. China will support some measures that lessen Hong Kong anger over the impact of Chinese tourism, such as further curbs on visitor numbers. Pro-localisation forces will seek greater representation in the Legislative Council elections slated for September 2016.

scholarly journals English rural policing: job stress and psychological distress

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Jonathan Houdmont ◽  
Liza Jachens ◽  
Raymond Randall ◽  
Jim Colwell
Keyword(s):  
Mental Health ◽  
Psychological Distress ◽  
Rural Communities ◽  
Police Officers ◽  
Community Support ◽  
Research Strategy ◽  
Police Stress ◽  
Content Type ◽  
Job Stressor ◽  
The Impact

PurposeJob stressor exposure is associated with mental health in police officers. Police stress research rarely draws a distinction between urban and rural policing, raising the possibility that stressors specific to the rural context remain unidentified and their implications unknown. This may hinder actions to protect the mental health of those involved in policing rural communities.Design/methodology/approachAmong rural policing teams in an English county police force this study used an exploratory sequential mixed method design to (1) identify and quantify exposure to rural policing stressors and (2) examine links between job stressor exposure and psychological distress.FindingsInterviews (N = 34) identified three rural policing job stressor themes: (1) job demands, (2) isolation and (3) critical decisions. Survey data (N = 229) indicated significant differences in exposure by rank to demand and critical decision stressors, with police community support officers (PCSOs) reporting lower exposure than officers of constable and sergeant rank. Overall, 44% of respondents reported symptoms of psychological distress indicative of likely minor psychiatric disorder; higher levels of psychological distress were associated with higher stressor exposure across all three job stressor themes for PCSOs and constables and within the job demand theme for sergeants.Originality/valueFindings point towards practical actions focussed on resource provision for officers and a research strategy to ameliorate the impact of stressors in English rural policing.

Child care stress and anxiety in police officers moderated by work factors

2019 ◽  
Vol 42 (6) ◽  
pp. 992-1006
Author(s):  
Erin C. McCanlies ◽  
Anna Mnatsakanova ◽  
Michael E. Andrew ◽  
John M. Violanti ◽  
Tara A. Hartley
Keyword(s):  
Child Care ◽  
Shift Work ◽  
Work Stress ◽  
Police Officers ◽  
Work And Family ◽  
Anxiety Symptoms ◽  
Stress Factors ◽  
Police Stress ◽  
Content Type ◽  
Work Factors

Purpose Balancing work and family in dual-earner households can be stressful. Research suggests that increased work-family conflict (WFC) significantly predicts poor psychological health and increased stress in police officers. The purpose of this paper is to assess whether child care stress was associated with anxiety symptoms and if stressful work events and shift work modified this relationship among 163 Buffalo, NY police officers. Design/methodology/approach Participants indicated child care stress by reporting how much stress they felt (0 – none to 10 – high) when making child care/daily living arrangements. Shiftwork was assessed from pay-roll data (1994 to date of exam) and by asking, “Do you work opposite shift from your spouse/partner to care for your children?” to assess partner’s shift. The Beck Anxiety Scale and Spielberger Police Stress Survey were used to assess anxiety and work stress, respectively. Effect modification was assessed by stratifying on police stress scores using their median values, and on partner’s shift. All models were adjusted for age, alcohol intake, sex and smoking status. Findings Results suggest that child care stress was positively associated with anxiety symptoms and that this relationship was moderated by high (>median) work stress factors and afternoon/midnight shift-work, but not having a partner who works opposite shift. These results indicate that child care stress is associated with anxiety symptoms and that this relationship may be modified by work factors. Research limitations/implications A number of limitations should be considered while interpreting the results. This study is cross-sectional, which prevents causal inferences; therefore, the temporal pattern between exposure and outcome cannot be determined. The independent, dependent and moderating variables are all self-report measures, which may introduce recall bias. Lastly, generalizability is limited to police departments of similar size and geographic area. Practical implications Police experience high stress as part of their jobs, these results indicate that similar to other professions, WFC can also affect police officers, and is associated with higher levels of anxiety. Originality/value Few research studies have evaluated the affects of family issues in police. Specifically, the relationship between child care stress and anxiety, and how this relationship may be modified by high work stress.

Work–Family Conflicts, Stress, and Turnover Intention Among Hong Kong Police Officers Amid the COVID-19 Pandemic

2021 ◽  
pp. 109861112110347
Author(s):  
Jessica C. M. Li ◽  
Chau-kiu Cheung ◽  
Ivan Y. Sun ◽  
Yuen-kiu Cheung ◽  
Shimin Zhu
Keyword(s):  
Hong Kong ◽  
Work Stress ◽  
Police Officers ◽  
Turnover Intention ◽  
Work And Family ◽  
Supervisory Support ◽  
Family Conflicts ◽  
Health Crisis ◽  
Work Family ◽  
The Impact

Although work stress, turnover intention, and work–family conflicts among police officers have been extensively investigated, no studies have explored these issues simultaneously under the context of the coronavirus pandemic. Clearly, both work and family domains have been drastically affected by this global health crisis, and it is likely that each domain has a distinctive impact on work outcomes. Using survey data based on a representative random sample of 335 police officers in Hong Kong, this study examines the impacts of resource losses and gains across family and work domains on occupational stress and turnover intention amid the pandemic. A multiple regression indicates that both family-to-work and work-to-family conflicts lead to work stress and turnover intention among police officers. Among officers, supervisory support is negatively associated with turnover intention and moderates the impact of work-to-family conflicts on turnover intention. Finally, measures to mitigate work stress during public health disasters are discussed.

Police stops, suspicion and the influence of police department cultures: a look into the Belgian context

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Inès Saudelli ◽  
Sofie De Kimpe ◽  
Jenneke Christiaens
Keyword(s):  
Police Officers ◽  
Police Department ◽  
Individual Characteristics ◽  
Ethnographic Study ◽  
Content Type ◽  
Police Services ◽  
Complex Process ◽  
The Creation ◽  
The Individual ◽  
The Impact

PurposeThe purpose of this paper is to demonstrate how suspicion that leads to a police stop is developed by police officers in Belgium, and the way in which police department culture influences the creation of suspicion.Design/methodology/approachThe data on which this article is based are the result of an ethnographic study within two local Belgian police forces. In total, the researcher has observed for a total amount of 750 h the day-to-day practices of police officers in different police services. Next to that, 37 in-depth interviews were taken from police officers employed in the same services that participated in the observations.FindingsWhile the creation of suspicion in a police officer's mind is a complex process that is influenced by various factors such as the individual characteristics of the police officer and the applicable legislation, the impact of police department culture is equally important and can be responsible for maintaining discriminatory and stereotypical mindsets.Originality/valueThe originality of this paper lies in the fact that it offers insight into the Belgian police stop practice, a topic about which not much is known on an international level. In addition, it also focuses on the role of departmental cultures in the actions of police officers.

Strengthening work engagement through high-performance human resource practices

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Charu Goyal ◽  
Manoj Patwardhan
Keyword(s):  
Organizational Performance ◽  
Human Resource ◽  
Work Engagement ◽  
High Performance ◽  
Service Sector ◽  
Positive Impact ◽  
Human Resource Practices ◽  
Content Type ◽  
The Individual ◽  
The Impact

PurposeThe purpose of this paper is to examine the relationship between the individual high-performance human resource practices (HPHRPs) and work engagement (WE) among the employees in the service industry in India.Design/methodology/approachThe data were collected from a sample of 234 employees working in the service sector in India with the help of a survey questionnaire method. Confirmatory factor analysis was used to validate the data. To test the hypothesized relationship, structural equation modelling was used.FindingsThe results revealed that five HPHRPs have a positive impact on the WE of employees in the service sector in India. Internal career opportunities negatively impact WE.Research limitations/implicationsThe study sample is limited to the service sector in India. Researchers are encouraged to study employee and organizational performance measures other than WE which could be impacted by high-performance work practices.Practical implicationsManagers seeking to strengthen WE could implement these HPHRPs in their firms operating in Indian service sector.Originality/valueThe paper is an attempt to provide empirical evidence on how the individual HPHRPs impacts WE in an organization. Earlier research has shown the impact of bundled HPHRPs on WE. Thus, this study is first to empirically test the direct relationship of individual HPHRPs with WE.

Customer satisfaction with sommelier services of upscale Chinese restaurants in Hong Kong

2019 ◽  
Vol 31 (4) ◽  
pp. 532-554 ◽  
Author(s):  
Tommy Lau ◽  
Man Lai Cheung ◽  
Guilherme D. Pires ◽  
Carol Chan
Keyword(s):  
Hong Kong ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Customer Loyalty ◽  
Positive Impact ◽  
Partial Least Square ◽  
Least Square ◽  
Survey Method ◽  
Content Type ◽  
The Impact

Purpose The abolishment of the wine tax in Hong Kong has led to increased wine consumption and increased demand for wine-related professionals, such as sommeliers. Yet the importance of sommeliers’ value-adding performance in the context of upscale Chinese restaurants has not been examined. To address this gap, the SERVQUAL framework is adopted to examine the influence of sommeliers’ service quality (SQ) on customer satisfaction (CS) and loyalty in the context of upscale Chinese restaurants in Hong Kong. Design/methodology/approach The survey method is used to collect data from 302 units of the population of interest, partial least square-structural equation modelling (PLS-SEM) is used to test the links between constructs. Findings Four of the seven dimensions of sommeliers’ service quality, namely, empathy, tangibles, credibility and assurance, have a significant positive impact on customer satisfaction and customer loyalty, whereas the impact of perceived value and responsiveness on customer satisfaction and customer loyalty is positive but only marginally significant. Reliability has a weak and non-significant impact on customer satisfaction and customer loyalty. Research limitations/implications Examining a small number of upscale Chinese restaurants in Hong Kong limits generalisation of the findings to other contexts. Replication of the research in different contexts will enhance generalizability. In terms of implications, the discussion highlights the importance of sommeliers’ service performance on customers’ SQ perceptions SQ, CS and loyalty, all of which are important variables for restaurateurs. Originality/value To the best of the authors’ knowledge, this is the first study of the influence of the quality of sommelier’s SQ on CS and loyalty in upscale Chinese restaurants in Hong Kong. Given the lack of attention to this service role in the literature, the study contributes theory from which further understanding can develop.

Impact of values on the learning approaches of Chinese construction students in Hong Kong

2014 ◽  
Vol 21 (5) ◽  
pp. 481-504 ◽  
Author(s):  
Mei-yung Leung ◽  
Chen Dongyu ◽  
Anita M.M. Liu
Keyword(s):  
Hong Kong ◽  
Interpersonal Relationships ◽  
Personal Values ◽  
Value Systems ◽  
Limited Attention ◽  
Learning Approaches ◽  
Personal Integrity ◽  
Content Type ◽  
Learning Behaviours ◽  
The Impact

Purpose – The purpose of this paper is to explore the influence of personal values on students’ learning behaviours. Hong Kong construction students are often criticized, by both practitioners and educators, as rote learners. To improve students’ learning processes, extensive research on a variety of aspects of construction education has been conducted. However, limited attention has been paid to the influence of personal values on students’ learning behaviours. The impact of personal value factors on the learning approaches of Chinese construction students in Hong Kong is investigated. Design/methodology/approach – A questionnaire survey was conducted to ethically Chinese construction students in four universities in Hong Kong. A total of 820 questionnaires were distributed and 431 valid returns were collected. Findings – The survey identified six influential values (namely, personal integrity, conservatism, determination, discipline, interpersonal relationships, and achievement), and shows that students who emphasize the virtues of personal integrity, determination, and a positive attitude toward achievement are better able to handle their interpersonal relationships, which will eventually lead them to engage in deep learning. Originality/value – Work to develop appropriate value systems is thus recommended in freshmen courses, as is the use of cooperative learning approaches. Such value systems will have a long-term influence on the learning approaches of construction students.

scholarly journals Knowledge sharing in open source software communities: motivations and management

2015 ◽  
Vol 19 (4) ◽  
pp. 791-813 ◽  
Author(s):  
Zilia Iskoujina ◽  
Joanne Roberts
Keyword(s):  
Knowledge Sharing ◽  
Open Source ◽  
Open Source Software ◽  
Online Communities ◽  
Descriptive Analysis ◽  
Online Questionnaire ◽  
Content Type ◽  
The Individual ◽  
The Impact

Purpose – This paper aims to add to the understanding of knowledge sharing in online communities through an investigation of the relationship between individual participant’s motivations and management in open source software (OSS) communities. Drawing on a review of literature concerning knowledge sharing in organisations, the factors that motivate participants to share their knowledge in OSS communities, and the management of such communities, it is hypothesised that the quality of management influences the extent to which the motivations of members actually result in knowledge sharing. Design/methodology/approach – To test the hypothesis, quantitative data were collected through an online questionnaire survey of OSS web developers with the aim of gathering respondents’ opinions concerning knowledge sharing, motivations to share knowledge and satisfaction with the management of OSS projects. Factor analysis, descriptive analysis, correlation analysis and regression analysis were used to explore the survey data. Findings – The analysis of the data reveals that the individual participant’s satisfaction with the management of an OSS project is an important factor influencing the extent of their personal contribution to a community. Originality/value – Little attention has been devoted to understanding the impact of management in OSS communities. Focused on OSS developers specialising in web development, the findings of this paper offer an important original contribution to understanding the connections between individual members’ satisfaction with management and their motivations to contribute to an OSS project. The findings reveal that motivations to share knowledge in online communities are influenced by the quality of management. Consequently, the findings suggest that appropriate management can enhance knowledge sharing in OSS projects and online communities, and organisations more generally.

Linking authentic leadership and management capability to public hospital performance: the role of work engagement

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Mohammed Aboramadan ◽  
Main Naser Alolayyan ◽  
Mehmet Ali Turkmenoglu ◽  
Berat Cicek ◽  
Caterina Farao
Keyword(s):  
Health Care ◽  
Work Engagement ◽  
Authentic Leadership ◽  
Hospital Performance ◽  
Public Hospitals ◽  
Mediation Effect ◽  
Leadership And Management ◽  
Content Type ◽  
Management Capability ◽  
The Impact

Purpose This paper aims to propose a model of the effect of both authentic leadership and management capability on hospital performance. This model proposes work engagement as an intervening mechanism between the aforesaid links. Design/methodology/approach Data were collected from 380 medical staff working in Jordanian Public hospitals and were analysed using the structural equation modelling analysis technique. Findings The results suggest that both authentic leadership and management capability have a positive effect on hospital performance. Although positive, the direct effect of management capability on performance was not significant. Furthermore, work engagement demonstrated to play a full mediation effect between management capability and hospital performance and a partial mediation effect between authentic leadership and hospital performance. Practical implications This study may be of use for public medical services providers in general and other services sectors in terms of the role authentic leadership and management resources can play in contributing to positive work-related outcomes at the individual and organisational levels. Originality/value Considering the mainstream literature in health-care management, to the best of the authors’ knowledge, this is the first study to date to integrate the impact of both authentic leadership and management capabilities in the public health-care sector. Further, the research model has not previously been introduced when taking into account the role that work engagement can play between the examined variables.

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