Job demand and employee well-being

2019 ◽  
Vol 48 (5) ◽  
pp. 1150-1168 ◽  
Author(s):  
Shazia Nauman ◽  
Usman Raja ◽  
Inam Ul Haq ◽  
Waqas Bilal
Keyword(s):  
Job Satisfaction ◽  
Emotional Exhaustion ◽  
Negative Relationship ◽  
Well Being ◽  
Service Organizations ◽  
Negative Outcomes ◽  
Content Type ◽  
Job Demand ◽  
Harmful Effects ◽  
Practical Implications

Purpose The extant research on emotional labor (EL) has focused on positive and negative outcomes observed in the workplace; however, many fundamental questions remain unanswered. The research has yet to consider what factors buffer the negative outcomes of EL. The purpose of this paper is to investigate the relationship between workload job demand and employee well-being with mediating effects of surface acting (SA) and moderating effects of emotional intelligence (EI) in service organizations. Design/methodology/approach The authors used two wave data from a sample of 207 emergency medical technicians to test the hypotheses. Findings By integrating SA, EI and employee well-being with the conservation of resource theory, the authors found evidence of an indirect effect of workload job demand on emotional exhaustion and job satisfaction via SA. The results of moderated mediation show that the negative relationship between SA and job satisfaction was low when EI was high and the positive relationship between SA and emotional exhaustion was low when EI was high. Research limitations/implications A major limitation of the present study is that all the participants were male and drawn from a single profession within the same organization. Another limitation is that the data were collected through self-reports. Practical implications This research has important theoretical and practical implications for service organizations wishing to buffer the harmful effects of SA on employees. This study presents key theoretical implications for the EL and well-being literatures. An important practical implication is that EI is a good resource for managing SA’s negative outcomes. Originality/value The current study contributes to the extant research by showing that workload job demands have negative effects on employee well-being via SA resulting in reduced job satisfaction and increased emotional exhaustion. Further, the negative outcomes of SA on employee well-being can be buffered through EI by taking EI as an emotional resource. High level of EI helps employees to mitigate the harmful effects of SA.

scholarly journals Perceived contract violation and job satisfaction

2019 ◽  
Vol 28 (2) ◽  
pp. 383-398 ◽  
Author(s):  
Dirk De Clercq ◽  
Inam Ul Haq ◽  
Muhammad Umer Azeem
Keyword(s):  
Job Satisfaction ◽  
Emotion Regulation ◽  
Psychological Contract ◽  
Self Efficacy ◽  
Negative Relationship ◽  
Personal Resources ◽  
Content Type ◽  
Work Related ◽  
Practical Implications ◽  
Contract Violation

Purpose This paper aims to investigate how employees’ perceptions of psychological contract violation or sense of organizational betrayal, might diminish their job satisfaction, as well as how their access to two critical personal resources – emotion regulation skills and work-related self-efficacy – might buffer this negative relationship. Design/methodology/approach Two-wave survey data came from employees of Pakistani-based organizations. Findings Perceived contract violation reduces job satisfaction, but the effect is weaker at higher levels of emotion regulation skills and work-related self-efficacy. Practical implications For organizations, these results show that the frustrations that come with a sense of organizational betrayal can be contained more easily to the extent that their employees can draw from relevant personal resources. Originality/value This investigation provides a more complete understanding of when perceived contract violation will deplete employees’ emotional resources, in the form of feelings of happiness about their job situation. A sense of organizational betrayal is less likely to escalate into reduced job satisfaction when employees can control their negative emotions and feel confident about their work-related competencies.

Changes in work intensification and intensified learning: challenge or hindrance demands?

2015 ◽  
Vol 30 (7) ◽  
pp. 786-800 ◽  
Author(s):  
Christian Korunka ◽  
Bettina Kubicek ◽  
Matea Paškvan ◽  
Heike Ulferts
Keyword(s):  
Job Satisfaction ◽  
Emotional Exhaustion ◽  
Well Being ◽  
Content Type ◽  
Positive Effects ◽  
Work Intensification ◽  
Changes Over Time ◽  
Relationship Of ◽  
The Relationship ◽  
Specific Challenge

Purpose – Increasing speed in many life domains is currently being discussed under the term “social acceleration” as a societal phenomenon which not only affects western societies, but may also lead to job demands arising from accelerated change. Demands such as work intensification and intensified learning and their changes over time may increase emotional exhaustion, but may also induce positive effects. The purpose of this paper is to examine how increases in demands arising from accelerated change affect employee well-being. Design/methodology/approach – A total of 587 eldercare workers provided data on work intensification and intensified learning as well as on exhaustion and job satisfaction at two points in time. Findings – Work intensification was negatively related to future job satisfaction and positively related to future emotional exhaustion, whereas intensified learning was positively associated with future job satisfaction and negatively with future emotional exhaustion. Social implications – Intensified demands represents a growing social as well as work-specific challenge which needs to be addressed by practitioners. Originality/value – Using a longitudinal perspective this study is the first to examine the relationship of increases in work intensification and intensified learning with job satisfaction and emotional exhaustion at work.

Intelligence and job satisfaction in the USA and China

2014 ◽  
Vol 9 (3) ◽  
pp. 232-244 ◽  
Author(s):  
Cassandra Thompson ◽  
Samuel Lane
Keyword(s):  
Job Satisfaction ◽  
Empirical Studies ◽  
Negative Relationship ◽  
Future Research ◽  
Turnover Rates ◽  
Content Type ◽  
The Usa ◽  
Different Cultures ◽  
The Relationship ◽  
Practical Implications

Purpose – This study aims to evaluate both intelligence and job satisfaction of workers in the USA and China. Each topic will be studied individually, first, to determine the relationship between intelligence and job satisfaction. The statistics between China and the USA will then be compared and contrasted to assess how different cultures will affect emotional intelligence and job satisfaction of those in the workforce. Design/methodology/approach – A review of the empirical studies on intelligence and job satisfaction was performed and used to develop a model to guide future research. Findings – There is a negative relationship between intelligence and job satisfaction in the USA, but no studies have been done to compare both constructs cross-culturally. Research limitations/implications – The proposed study can be used to gain an understanding of the relationship between intelligence and job satisfaction across different cultures. Practical implications – The link between job satisfaction and intelligence can be used by employers to determine information about other aspects of their business, such as turnover rates of productive employees. Originality/value – Although there has been some research on the relation between intelligence and job satisfaction, notably by Ganzach (1998), very little has been done across cultures.

Self-reflection as a mediator between self-efficacy and well-being

2016 ◽  
Vol 31 (1) ◽  
pp. 18-33 ◽  
Author(s):  
Inge van Seggelen - Damen ◽  
Karen van Dam
Keyword(s):  
Job Satisfaction ◽  
Emotional Exhaustion ◽  
Self Efficacy ◽  
Longitudinal Research ◽  
Well Being ◽  
Self Report ◽  
Equation Modeling ◽  
Content Type ◽  
Self Reflection

Purpose – How does self-efficacy affect employee well-being? The purpose of this paper is to increase insight in the underlying process between employee self-efficacy and well-being at work (i.e. emotional exhaustion and job satisfaction) by investigating the mediating role of employees’ engagement in reflection and rumination. Design/methodology/approach – A representative sample of the Dutch working population (n=506) filled out an online questionnaire. Structural equation modeling was used to test the measurement model and research model. Findings – As predicted, self-efficacy was significantly related to emotional exhaustion and job satisfaction. Rumination mediated the self-efficacy-exhaustion relationship. Reflection did not serve as a mediator; although reflection was predicted by self-efficacy, it was unrelated to exhaustion and job satisfaction. Research limitations/implications – This cross-sectional study was restricted to self-report measures. Longitudinal research is needed to validate the findings and to further investigate the relationship between reflection and rumination. Practical implications – Organizations might try to support their employees’ well-being through interventions that strengthen employees’ self-efficacy, and prevent or decrease rumination. Originality/value – This study increases the understanding of the role of reflection and rumination at work. The findings indicate that self-reflection can have positive as well as negative outcomes.

scholarly journals Why happy employees help

2019 ◽  
Vol 48 (4) ◽  
pp. 1001-1021 ◽  
Author(s):  
Dirk De Clercq ◽  
Inam Ul Haq ◽  
Muhammad Umer Azeem
Keyword(s):  
Job Satisfaction ◽  
Well Being ◽  
Conservation Of Resources ◽  
Content Type ◽  
Work Meaningfulness ◽  
Helping Behaviour ◽  
The Relationship ◽  
Voluntary Basis ◽  
Practical Implications ◽  
Positive Work

Purpose Drawing from conservation of resources theory, the purpose of this paper is to investigate the relationship between employees’ job satisfaction and helping behaviour, and, particularly, how it may be moderated by two personal resources (work meaningfulness and collectivistic orientation) and one organisational resource (organisational support). Design/methodology/approach Quantitative data were collected from a survey administered to employees and their supervisors in a Pakistani-based organisation. Findings The usefulness of job satisfaction for stimulating helping behaviour is greater when employees believe that their work activities are meaningful, emphasise collective over individual interests, and believe that their employer cares for their well-being. Practical implications The results inform organisations about the circumstances in which they can best leverage employees’ positive job energy, which arises from their job satisfaction, to encourage their voluntary assistance of other organisational members. Originality/value This study extends research on positive work behaviours by examining the concurrent roles that job satisfaction and several contingent factors play in promoting employee helping behaviour. In particular, it highlights the invigorating effects of these factors on the usefulness of the enthusiasm that employees feel about their job situation for increasing their willingness to extend help to other members, on a voluntary basis.

Commentary: vulnerable consumers in service settings

2017 ◽  
Vol 31 (4/5) ◽  
pp. 309-312 ◽  
Author(s):  
Mark Scott Rosenbaum ◽  
Tali Seger-Guttmann ◽  
Mario Giraldo
Keyword(s):  
Design Methodology ◽  
Sexual Exploitation ◽  
Well Being ◽  
Service Organizations ◽  
Hearing Impairments ◽  
Special Issue ◽  
Content Type ◽  
Research Collection ◽  
Vulnerable Consumers ◽  
Practical Implications

Purpose This commentary aims to introduce a collection of articles that highlights the experiences, needs and challenges of vulnerable consumers within a variety of service contexts. As a research collection, the investigations reveal that service researchers have overlooked how service design and processes affect vulnerable consumers. Design/methodology/approach The commentary is a conceptual perspective based on the investigations put forward in this special issue, extant literature and the editors’ perspectives. Findings Many consumers enter service contexts in some type of vulnerable condition. These conditions may include those relating to deafness, hearing impairments, older age, sexual orientation, immigration status and acculturation, participation in sexual exploitation, geographical remoteness, mental health challenges, obesity, natural disasters, language barriers and being the brunt of service provider discrimination. Research limitations/implications Service researchers are encouraged to consider how the service marketing’s foundational theories, frameworks, concepts and axioms generalize among vulnerable consumers. Practical implications Service practitioners need to realize customers often enter service contexts owing to some type of vulnerable condition that influences their expectations and perceptions of service quality. Originality/value This special issue expands the discipline’s understanding of vulnerable consumers and exposes an array of conditions that affect their experiences and journeys within service settings. Service organizations dedicated to enhancing consumer well-being must understand how they can help remedy, or lessen, the consequences associated with vulnerable conditions.

How does social isolation in a context of dirty work increase emotional exhaustion and inhibit work engagement? A process model

2017 ◽  
Vol 46 (8) ◽  
pp. 1620-1634 ◽  
Author(s):  
Kathleen Bentein ◽  
Alice Garcia ◽  
Sylvie Guerrero ◽  
Olivier Herrbach
Keyword(s):  
Social Isolation ◽  
Emotional Exhaustion ◽  
Work Engagement ◽  
Process Model ◽  
Negative Relationship ◽  
Well Being ◽  
Dirty Work ◽  
Content Type ◽  
The Social ◽  
Perceived Social Isolation

Purpose The purpose of this paper is to investigate the consequences of experiencing social isolation in a context of dirty work. Relying on an integration of the job demands-resources model (Schaufeli and Bakker, 2004) with the social identity approach (Ashforth and Kreiner, 1999), the paper posits that perceived social isolation prevents the development of defense mechanisms that could counter the occupational stigma, and thus tends to increase perceptions of stigmatization, and to decrease perceptions of the prosocial impact of their work. Through these two perceptions, perceived social isolation indirectly affects emotional exhaustion and work engagement. Design/methodology/approach Research hypotheses are tested among a sample of 195 workers in the commercial cleaning industry who execute physically tainted tasks. Findings Results support the research model. Perceived prosocial impact mediates the negative relationship between perceived social isolation and work engagement, and perceived stigmatization mediates the positive relationship between perceived social isolation and emotional exhaustion. Research limitations/implications This research contributes to the dirty work literature by empirically examining one of its implicit assumptions, namely, that social isolation prevents the development of coping strategies. It also contributes to the literature on well-being and work engagement by demonstrating how they are affected by the social context of work. Originality/value The present paper is the first to study the specific challenges of social isolation in dirty work occupations and its consequences.

The effects of facades of conformity on employee voice and job satisfaction

2019 ◽  
Vol 58 (3) ◽  
pp. 495-509
Author(s):  
Hsin-Hui Chou ◽  
Shih-Chieh Fang ◽  
Tsung-Kai Yeh
Keyword(s):  
Job Satisfaction ◽  
Emotional Exhaustion ◽  
Social Issues ◽  
Individual Performance ◽  
Employee Voice ◽  
Voice Behavior ◽  
Content Type ◽  
Overall Performance ◽  
External Behavior ◽  
Practical Implications

Purpose Employee voice can improve organizational and individual performance. The purpose of this paper is to consider individuals’ evaluations of various features of their work situations. In particular, emotional exhaustion mediates the influence of facades of conformity on employee voice behavior and job satisfaction. This study examines a model in which facades of conformity negatively affects employee voice and job satisfaction through emotional exhaustion. Design/methodology/approach A total of 401 employer–employee dyads from a large manufacturing company and public organizations in Taiwan were surveyed. Two-wave data demonstrated a significant positive relationship between facades of conformity and its outcomes, mediated by emotional exhaustion. Findings The results reveal that facades of conformity relates to employee voice and job satisfaction. Additionally, emotional exhaustion is an important mechanism in the relationships between facades of conformity and employee voice and facades of conformity and job satisfaction. Research limitations/implications Although this study obtained data from employer–employee dyads, practical constraints prevented complete consideration of issues in the work domain, such as colleagues, which might influence employees’ voice and job satisfaction. Practical implications Employee who exhibit facades of conformity in an organization may work smoothly for short periods of time, the emotional response triggered by the conflict between their external behavior and their inner values can further reduce their voice behavior and thus affect the organization’s overall performance voice refers to an employee providing challenging advice to contribute to the success of an organization. Originality/value The findings have implications for the understanding of employees’ conditions and its associations with social issues in the workplace.

Do emotionally intelligent female employees perform better on the job? A serial mediation model

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Mahima Nanda ◽  
Gurpreet Randhawa
Keyword(s):  
Job Satisfaction ◽  
Emotional Exhaustion ◽  
High Performance ◽  
Employee Performance ◽  
Well Being ◽  
Content Type ◽  
Mediating Role ◽  
Female Employees ◽  
Recruitment And Selection ◽  
Hr Managers

PurposeThe paper aims to examine the mediating role of emotional exhaustion and job satisfaction in the emotional intelligence (EI) and job performance (JP) relationship.Design/methodology/approachThe data have been collected using a structured questionnaire from 527 females working in education, health and IT/BPO sectors across three cities of Punjab, India. A serial multiple-mediated regression has been used to estimate EI's direct and indirect effects on JP mediated through emotional exhaustion and job satisfaction.FindingsThe findings reveal that EI has an indirect positive effect on JP through its influence on emotional exhaustion and job satisfaction in serial. The results also suggest that the control variables (namely age, qualification, experience and income) have a limited effect on EI, JP, emotional exhaustion and job satisfaction of female employees.Practical implicationsThe present study asserts that organizations should seek employees with high EI to have high employee performance. The study assists supervisors and human resource (HR) managers in their different functions like recruitment and selection decisions, training and development activities, and designing high-performance work systems. Enhanced EI will improve mental health and well-being, which further drives positive work behaviors.Originality/valueThis study attempts to examine the EI–JP relationship for working females in more depth. Since the study is based on an Indian sample, it adds to the growing literature on EI and JP of females in the context of non-Western countries. The results are of great value to HR managers and practitioners who aim to develop practices that would increase the performance of females in the workplace.

Design for service inclusion: creating inclusive service systems by 2050

2018 ◽  
Vol 29 (5) ◽  
pp. 834-858 ◽  
Author(s):  
Raymond P. Fisk ◽  
Alison M. Dean ◽  
Linda Alkire (née Nasr) ◽  
Alison Joubert ◽  
Josephine Previte ◽  
...  
Keyword(s):  
Well Being ◽  
Service Systems ◽  
Service Organizations ◽  
Service Research ◽  
Content Type ◽  
Managerial Action ◽  
History Of ◽  
Conceptual Study ◽  
Practical Implications ◽  
Fair Access

PurposeThe purpose of this paper is to challenge service researchers to design for service inclusion, with an overall goal of achieving inclusion by 2050. The authors present service inclusion as an egalitarian system that provides customers with fair access to a service, fair treatment during a service and fair opportunity to exit a service.Design/methodology/approachBuilding on transformative service research, a transformative, human-centered approach to service design is proposed to foster service inclusion and to provide a platform for managerial action. This conceptual study explores the history of service exclusion and examines contemporary demographic trends that suggest the possibility of worsening service exclusion for consumers worldwide.FindingsService inclusion represents a paradigm shift to higher levels of understanding of service systems and their fundamental role in human well-being. The authors argue that focused design for service inclusion is necessary to make service systems more egalitarian.Research limitations/implicationsThe authors propose four pillars of service inclusion: enabling opportunity, offering choice, relieving suffering and fostering happiness.Practical implicationsService organizations are encouraged to design their offerings in a manner that promotes inclusion and permits customers to realize value.Originality/valueThis comprehensive research agenda challenges service scholars to use design to create inclusive service systems worldwide by the year 2050. The authors establish the moral imperative of design for service inclusion.

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