Exploring value-dense environment in the healthcare service delivery

2019 ◽  
Vol 32 (2) ◽  
pp. 331-347
Author(s):  
Gyan Prakash ◽  
Shefali Srivastava
Keyword(s):  
Supply Chain ◽  
Service Delivery ◽  
Healthcare Service ◽  
The Body ◽  
Equation Modeling ◽  
Future Research ◽  
Coordinated Care ◽  
Content Type ◽  
A Value ◽  
Patient Centric

Purpose The purpose of this paper is to explore the antecedents and consequences of a value-dense environment in healthcare service delivery. Design/methodology/approach A structural model was developed based on a literature review. Circulation of a 31-indicator questionnaire among service receivers in the healthcare system across India generated 279 valid responses. The research model was assessed using a cross-sectional research design, and the data were analyzed by partial least squares-structural equation modeling. Findings Integrated supply chain performance (ISCP), internal service quality (ISQ) and coordinated care are antecedents of a value-dense environment, which drives patient-centricity. The leagile supply chain strategy strengthens the relationship between ISCP and coordinated care. Employee trust and commitment acts as a moderator between coordinated care and ISQ. Research limitations/implications By adopting the perspective of service receivers, this paper highlights the influence of value-density on patient-centricity in healthcare organizations. Future research should include healthcare professionals’ perceptions of value-dense environment creation. Practical implications The study provides suggestions to practitioners for designing patient-centric healthcare services by leveraging ISCP, coordinated care and ISQ in the value-creation process. Recognizing the relationships among these constructs can aid the timely formulation of corrective actions and future policies. Social implications This study underscores patient-centric care as a basis for effectively delivering healthcare as a social good. Originality/value This paper contributes to the body of knowledge by identifying and empirically validating the relationships between patient-centricity and value co-creation.

Exploring enablers of modularity in healthcare service delivery

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Gyan Prakash
Keyword(s):  
Service Delivery ◽  
Healthcare Service ◽  
Professional Competence ◽  
Service Providers ◽  
Healthcare Delivery ◽  
Healthcare Services ◽  
Professional Autonomy ◽  
Equation Modeling ◽  
Content Type ◽  
Patient Centric

PurposeThis paper explores the enablers of modular healthcare services.Design/methodology/approachA survey-based approach was adopted with specialised hospitals as the unit of analysis. A structural model was developed based on a literature review and assessed using a cross-sectional research design. A 23-indicator questionnaire was circulated among service providers in the healthcare system across India, and 286 valid responses were received. The data were analysed using partial least squares-structural equation modeling (PLS-SEM).FindingsThe results reveal that professional competence, technological versatility, clear division of tasks, channelised flow of information and professional autonomy act as enablers that may drive modular service delivery.Research limitations/implicationsBy examining service providers' perspectives, this paper highlights the influence of the identified enablers on modular service delivery in healthcare organisations.Practical implicationsFor practitioners, the study provides suggestions for designing patient-centric healthcare services via modular healthcare delivery. The identified structural relationships can facilitate immediate corrective actions and the formulation of future policies. The findings will help practitioners foresee opportunities for patient participation in value co-creation, meet patients' varying needs, decompose service offerings, mix and match components develop sets of rules as interfaces between service modules and design service packages on an ongoing basis.Social implicationsThis study underscores the emergence of patient-centric care and may aid the design of processes that deliver health to the patient as a person.Originality/valueThis paper identifies and empirically validates relationships between healthcare service delivery processes and modular service delivery.

Event innovation induced corporate branding

2017 ◽  
Vol 29 (3) ◽  
pp. 862-882 ◽  
Author(s):  
Fiona X. Yang ◽  
Sherry Xiuchang Tan
Keyword(s):  
Corporate Branding ◽  
Structural Equation ◽  
Corporate Image ◽  
The Body ◽  
Equation Modeling ◽  
Future Research ◽  
Event Management ◽  
Content Type ◽  
Body Of Knowledge ◽  
Corporate Loyalty

Purpose This paper aims to empirically investigate how event innovation may induce desirable corporate branding. Design/methodology/approach A survey yielded 280 complete responses from tourists who had attended an event in Macau. Structural equation modeling was used to test the innovation-corporate loyalty framework through perceived event value and corporate image, with a multi-group comparison to examine differences between first-time and repeat customers. Findings The results indicate that innovation is not only the key to value enhancement of the event but also an efficacious instrument of branding the parent company and building corporate loyalty; only product-related innovation has a significant impact on event value; both functional and emotional values induce a more favorable corporate image; and event-induced corporate branding is more effective in securing repeat business than attracting new clientele. Practical implications The findings help hospitality operators and event planners to leverage innovative events for corporate branding and cater to different customer segments by providing distinct marketing strategies. Originality/value The study contributes to the body of knowledge regarding event management and corporate branding and sheds light on future research to explore the initiative and benefit of pushing forward event innovation.

scholarly journals Understanding supply chain analytics capabilities and agility for data-rich environments

2019 ◽  
Vol 39 (6/7/8) ◽  
pp. 887-912 ◽  
Author(s):  
Samuel Fosso Wamba ◽  
Shahriar Akter
Keyword(s):  
Big Data ◽  
Supply Chain ◽  
Supply Chain Management ◽  
Structural Equation ◽  
Equation Modeling ◽  
Future Research ◽  
Chain Management ◽  
Content Type ◽  
Supply Chain Agility ◽  
The Usa

Purpose Big data-driven supply chain analytics capability (SCAC) is now emerging as the next frontier of supply chain transformation. Yet, very few studies have been directed to identify its dimensions, subdimensions and model their holistic impact on supply chain agility (SCAG) and firm performance (FPER). Therefore, to fill this gap, the purpose of this paper is to develop and validate a dynamic SCAC model and assess both its direct and indirect impact on FPER using analytics-driven SCAG as a mediator. Design/methodology/approach The study draws on the emerging literature on big data, the resource-based view and the dynamic capability theory to develop a multi-dimensional, hierarchical SCAC model. Then, the model is tested using data collected from supply chain analytics professionals, managers and mid-level manager in the USA. The study uses the partial least squares-based structural equation modeling to prove the research model. Findings The findings of the study identify supply chain management (i.e. planning, investment, coordination and control), supply chain technology (i.e. connectivity, compatibility and modularity) and supply chain talent (i.e. technology management knowledge, technical knowledge, relational knowledge and business knowledge) as the significant antecedents of a dynamic SCAC model. The study also identifies analytics-driven SCAG as the significant mediator between overall SCAC and FPER. Based on these key findings, the paper discusses their implications for theory, methods and practice. Finally, limitations and future research directions are presented. Originality/value The study fills an important gap in supply chain management research by estimating the significance of various dimensions and subdimensions of a dynamic SCAC model and their overall effects on SCAG and FPER.

scholarly journals A decade of supply chain collaboration and directions for future research

2015 ◽  
Vol 20 (6) ◽  
pp. 613-630 ◽  
Author(s):  
Claudine Antoinette Soosay ◽  
Paul Hyland
Keyword(s):  
Supply Chain ◽  
Supply Chains ◽  
Holistic Approach ◽  
The Body ◽  
Future Research ◽  
Supply Chain Collaboration ◽  
Content Type ◽  
Humanitarian Supply Chains ◽  
The Past ◽  
Body Of Knowledge

Purpose – This paper aims to conduct a systematic review of the literature on supply chain collaboration published over a 10-year period from 2005 to 2014. It explores the nature and extent of research undertaken to identify key themes emerging in the field and gaps that need to be addressed. Design/methodology/approach – The authors review a sample of 207 articles from 69 journals, after using an iterative cycle of defining appropriate search keywords, searching the literature and conducting the analysis. Findings – Key themes include the meaning of collaboration; considerations for supply chain collaboration theory; emerging areas in collaboration for sustainability, technology-enabled supply chains and humanitarian supply chains; and the need for a more holistic approach, multi-tier perspectives and research into B2C collaborations. Research limitations/implications – The paper provides discussion and scope for future research into the area which would contribute to the field tremendously. Originality/value – There have been very few reviews in the past on supply chain collaboration, and this is one of the first extensive reviews conducted to address how well the body of knowledge on supply chain collaboration corresponds with our contemporary society.

Mediating mechanisms in the relationship between supervisor incivility and employee service delivery in the hospitality industry

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Angie Yeonsook Im ◽  
Seonghee Cho
Keyword(s):  
Service Delivery ◽  
Self Efficacy ◽  
Structural Equation ◽  
Hospitality Industry ◽  
The Body ◽  
Equation Modeling ◽  
Psychological Resources ◽  
Content Type ◽  
Hotel Employees ◽  
Internal Customers

Purpose This study aims to investigate the influence of supervisor incivility on employees’ general self-efficacy and engagement and their mediating roles in a relationship between supervisor incivility and employees’ service delivery. The study also explores how gender (dis)similarities between supervisors and subordinates affect these relationships. Design/methodology/approach A total of 276 frontline hotel employees in the US Midwest participated in the study. The research model was examined through a two-step structural equation modeling. Findings The study findings suggest that an uncivil supervisor negatively influences hotel employees’ self-efficacy and engagement level, which served as underlying mechanisms connecting supervisor incivility with reduced service delivery. The findings did not support the moderating role of gender (dis)similarity. Practical implications The results of the current study should urge organizations to acknowledge the detrimental impact of workplace incivility and to commit to the prevention and termination of employee mistreatment. Organizations make efforts to ensure that supervisors serve their internal customers with support and gratitude and help enhance employees’ psychological resources. Originality/value The current study advanced the body of literature by suggesting an integral psychological underlying mechanism linking uncivil treatment and declined performance in the hospitality industry.

Supply chain collaboration and firm’s performance

2018 ◽  
Vol 31 (3) ◽  
pp. 358-379 ◽  
Author(s):  
Farhad Panahifar ◽  
P.J. Byrne ◽  
Mohammad Asif Salam ◽  
Cathal Heavey
Keyword(s):  
Supply Chain ◽  
Information Sharing ◽  
Structural Equation ◽  
The Body ◽  
Future Research ◽  
Supply Chain Collaboration ◽  
Content Type ◽  
Body Of Knowledge ◽  
Effective Collaboration ◽  
Trust Information

Purpose The purpose of this paper is to identify and assess the interrelationships between various characteristics of information sharing and trust and their criticality for effective information-centred supply chain collaboration initiatives and, in turn, its criticality to overall firm’s performance. Design/methodology/approach A survey of 189 executives from different firms was conducted and the resulting data were analysed to investigate how collaboration enablers affect effective collaboration and to determine its impacts on organisational performance. Structural equation modelling through partial least squares is used to study the relationships between four enablers (trust, information readiness, information accuracy and information security), perceived collaboration success, and two outcomes (sales growth and overall operational performance). Findings The empirical results indicate that three collaboration enablers including trust, information readiness and secure sharing of information improve supply chain collaboration. The present study finds that “secure sharing of information” was the most important factor in fostering information sharing-centred collaboration. The present study also demonstrates that effective collaboration positively and significantly influences on firm’s performance. Practical implications This study provides researchers and practitioners with a more comprehensive understanding about the information sharing-centred collaboration, its enablers and effects on firms’ performance in a supply chain context. Future research should focus on developing additional constructs that may capture other drivers of effective collaboration. Originality/value The present study makes an empirical contribution to the body of knowledge by investigating an integrated framework focussing on the enablers of collaboration through information sharing and its impact on firms’ performance.

Supply chain collaboration in performance-based contracting: an empirical study

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Hasan Uvet ◽  
Hasan Celik ◽  
Sedat Cevikparmak ◽  
Saban Adana
Keyword(s):  
Supply Chain ◽  
Structural Equation ◽  
Convincing Evidence ◽  
The Body ◽  
Amazon Mechanical Turk ◽  
Equation Modeling ◽  
Supply Chain Collaboration ◽  
Content Type ◽  
Using Data ◽  
The Impact

PurposeDespite the significant increase in the adoption of performance-based contracting (PBC) in various industries, the primary value drivers of it are still not clear. Considering a lack of empirical evidence for PBC, this study investigates the effects of collaboration between the suppliers to understand the value offerings created in PBC by empirical findings. The purpose of this paper is to examine how supply chain collaboration (SCC) affects PBC benefits.Design/methodology/approachUsing data from 381 survey participants who hold the title of manager or above, hypotheses are tested using structural equation modeling (SEM).FindingsThe results reveal that a strong and positive relationship between SCC and PBC benefits.Research limitations/implicationsOne of the limitations of this research is the collection of data through the Amazon Mechanical Turk online service. The experience level of participants in PBC and the absence of validation of these scale items by industrial experts are other limitations of this study. Nonetheless, the authors found convincing evidence that SCC has a positive effect on PBC benefits.Practical implicationsThe findings highlight the importance of SCC to increase financial, operational and non-financial benefits of PBC for practitioners. The findings offer guidance for managers aiming to increase PBC benefits through SCC.Originality/valueThis is the first study to empirically examine the impact of SCC for better PBC and contributes to the body of knowledge by providing empirical findings in a PBC context. This research also develops valid and reliable instruments to measure PBC benefits through rigorous empirical and statistical analysis that can be used in future studies.

Internal flexibility in health-care organizations: a value-laden perspective on sustainability

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Pradeep Kumar
Keyword(s):  
Health Care ◽  
Health Care Organizations ◽  
Resource Dependence Theory ◽  
Higher Order ◽  
The Body ◽  
Equation Modeling ◽  
Care Organization ◽  
Content Type ◽  
A Value ◽  
Order Factor

Purpose This study aims to identify the constituents of internal flexibility in health-care organizations for achieving sustainability. The study incorporates resources-based theory and resource-dependence theory to illustrate how health-care organizations exhibit internal flexibility to redress environmental uncertainties and maximize organizational responsiveness. Design/methodology/approach This paper conducts a case study in a health-care organization to explore how health-care organizations acquire several resources for attaining internal flexibility. A survey of health-care professionals was conducted to assess the relationships using partial least squares-structural equation modeling. Findings In the present study, the dimensions of internal flexibility in health-care organizations are identified. This study also established internal flexibility as a higher-order factor and explained its underlying aspects as a value-laden perspective on sustainability. Research limitations/implications The study was conducted in the public health-care context in India. The framework needs to be tested in another context. The sample size for the study was limited to health-care experts, which could be extended to include the customer’s perspective. Originality/value The study contributes to the body of knowledge by identifying the specific dimensions of internal flexibility and explains as a higher-order factor. It enhances the understanding of sustainability from a flexibility perspective of the firm.

Enhancing supply chain resilience: an empirical investigation

2019 ◽  
Vol 1 (1) ◽  
pp. 47-62 ◽  
Author(s):  
Bardia Naghshineh ◽  
Maryam Lotfi
Keyword(s):  
Supply Chain ◽  
Structural Equation ◽  
Stock Exchange ◽  
Decision Makers ◽  
Equation Modeling ◽  
Survey Method ◽  
Future Research ◽  
Research Model ◽  
Content Type ◽  
Supply Chain Resilience

PurposeSupply chain resilience (SCR) has recently become an important issue for organizations all around the world. In order to decrease the risk of failures, managers and decision makers are constantly looking for practices to enhance SCR. The purpose of this paper is to propose a research model that mainly focuses on the effect of information sharing (IS) to enhance SCR.Design/methodology/approachSurvey method is used in this research. Data were collected from the supply chain, procurement, executive and IT managers of 82 of Tehran’s stock exchange production companies. Structural equation modeling with SmartPLS3 software is used to analyze the collected data.FindingsResearch results show that IS significantly enhances SCR.Research limitations/implicationsData were collected at one point in time, and therefore a longitudinal study can further investigate the results of this study. The research was carried out in production companies in Iran. Future research can examine the research model in other industry sectors, e.g. services, in other countries to validate the accuracy of the findings.Practical implicationsThe findings of this research should help managers, and decision makers create more resilient supply chains for their own and partners’ organizations.Originality/valueThe research model provides insightful results regarding the significance of IS in the SCR context.

Impact of information security initiatives on supply chain performance

2014 ◽  
Vol 22 (5) ◽  
pp. 450-473 ◽  
Author(s):  
Sindhuja PN
Keyword(s):  
Supply Chain ◽  
Information Security ◽  
Supply Chains ◽  
Security Management ◽  
The Body ◽  
Equation Modeling ◽  
Supply Chain Performance ◽  
Information Security Management ◽  
Content Type ◽  
Informal Information

Purpose – The purpose of this empirical research is to attempt to explore the effect of information security initiatives (ISI) on supply chain performance, considering various intra- and inter-organization information security aspects that are deemed to have an influence on supply chain operations and performance. Design/methodology/approach – Based on extant information security management and supply chain security management literature, a conceptual model was developed and validated. A questionnaire survey instrument was developed and administered among supply chain managers to collect data. Data were collected from 197 organizations belonging to various sectors. The study used exploratory and confirmatory factor analysis for data analysis. Further, to test the hypotheses and to fit the theoretical model, structural equation modeling techniques were used. Findings – Results of this study indicate that ISI, comprising technical, formal and informal security aspects in an intra- and inter-organizational environment, are positively associated with supply chain operations, which, in turn, positively affects supply chain performance. Research limitations/implications – This study provides the foundation for future research in the management of information security in supply chains. Findings are expected to provide the communities of practice with better information security decision-making in a supply chain context, by clearly formulating technical, formal and informal information security policies for improving supply chain performance. Originality/value – In today’s global supply chain environment where competition prevails among supply chains, this research is relevant in terms of capability that an organization has to acquire for managing internal and external information security. In that sense, this study contributes to the body of knowledge with an empirical analysis of organizations’ information security management initiatives as a blend of technical, formal and informal security aspects.

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