The power of head tilts: gender and cultural differences of perceived human vs human-like robot smile in service

2019 ◽  
Vol 74 (3) ◽  
pp. 428-442 ◽  
Author(s):  
Chung-En Yu ◽  
Henrique F. Boyol Ngan
Keyword(s):  
Design Methodology ◽  
Head Tilt ◽  
Cultural Dimensions ◽  
Content Type ◽  
Perceptual Differences ◽  
Service Setting ◽  
New Directions ◽  
Smiling Behaviors ◽  
Interpersonal Warmth ◽  
Full Factorial

Purpose The purpose of this study is to understand the perceptual differences toward smiling behaviors with head inclinations displaying by the human-like robot staff and human staff in a service setting. Design/methodology/approach This study adopted a 2 (staff: robot/human personal personnel) × 3 (head tilt: left/right/straight) full factorial design, while cross-examining participants’ cultural dimensions 2 (power distance: high/lower) × 2 (gender: male/female) during the service encounter. Findings Overall, it was found that male and female customers with different cultural background would perceive robot and human personnel with varying degrees of head tilt very differently, namely, regarding interpersonal warmth but not customer satisfaction. Originality/value Nonverbal cues serve as important elements in the interaction. This paper provides new directions on the design of anthropomorphic robot and gives insight to people’s perceptual differences. All in all, the present study is useful in facilitating human–robot interactions.

Cultural dimensions and supply chain management

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Case Studies ◽  
Design Methodology ◽  
Reading Time ◽  
Cultural Dimensions ◽  
Chain Management ◽  
Content Type ◽  
Pertinent Information ◽  
Practical Implications

Purpose This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies. Design/methodology/approach This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context. Findings The increasing relevance of culture to supply chain management is indicated by the number and scope of studies that currently exist. However, significant shortcomings prevail that might be addressed by the development of an appropriate framework able to measure interaction between individual, organizational and network cultural levels. Originality/value The briefing saves busy executives and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.

scholarly journals The use of product scarcity in marketing

2020 ◽  
Vol 54 (2) ◽  
pp. 380-418 ◽  
Author(s):  
Xiaohui Shi ◽  
Feng Li ◽  
Pattarin Chumnumpan
Keyword(s):  
Systematic Review ◽  
Design Methodology ◽  
Future Research ◽  
Key Factors ◽  
Research Papers ◽  
Diverse Range ◽  
Content Type ◽  
The Core ◽  
New Directions ◽  
Business And Management

Purpose As a frequently observed business phenomenon, the use of product scarcity to improve a product’s market performance has received increasing attention from both academics and practitioners. The resulting literature has covered a wide variety of issues based on various theories, using different research methods, in a diverse range of settings. However, this diversity also makes it difficult to grasp the core themes and findings, and to see the outstanding knowledge gaps. This paper aims to review previous studies on the use of product scarcity in marketing and identifies new directions for future research. Design/methodology/approach A systematic review was conducted to identify and analyse 66 research papers published in business and management journals between 1970 and 2017. Findings The authors examined the underlying theories of scarcity-based marketing, and developed a conceptual framework that describes the key factors of product scarcity and how they influence both consumers and the market. They also highlighted some key achievements in modelling the processes involved in using product scarcity in marketing. Originality/value This analysis of the identified papers suggests that there are substantial gaps in our knowledge of this field, which opens up new paths for future research. For future research, the authors identified three directions aimed at: addressing the practical needs of firms in understanding product scarcity; guiding the implementation of scarcity-based strategies; and measuring, monitoring and predicting the level of product scarcity and its impacts during implementation.

Technology jump in the industry: human–robot cooperation in production

2020 ◽  
Vol 47 (5) ◽  
pp. 757-775
Author(s):  
Zoltan Dobra ◽  
Krishna S. Dhir
Keyword(s):  
Design Methodology ◽  
Manufacturing Industry ◽  
Current Status ◽  
Robot System ◽  
Content Type ◽  
New Directions ◽  
Academic Publications ◽  
Robot Cooperation ◽  
Human Robot Collaboration ◽  
Practical Implications

Purpose Recent years have seen a technological change, Industry 4.0, in the manufacturing industry. Human–robot cooperation, a new application, is increasing and facilitating collaboration without fences, cages or any kind of separation. The purpose of the paper is to review mainstream academic publications to evaluate the current status of human–robot cooperation and identify potential areas of further research. Design/methodology/approach A systematic literature review is offered that searches, appraises, synthetizes and analyses relevant works. Findings The authors report the prevailing status of human–robot collaboration, human factors, complexity/ programming, safety, collision avoidance, instructing the robot system and other aspects of human–robot collaboration. Practical implications This paper identifies new directions and potential research in practice of human–robot collaboration, such as measuring the degree of collaboration, integrating human–robot cooperation into teamwork theories, effective functional relocation of the robot and product design for human robot collaboration. Originality/value This paper will be useful for three cohorts of readers, namely, the manufacturers who require a baseline for development and deployment of robots; users of robots-seeking manufacturing advantage and researchers looking for new directions for further exploration of human–machine collaboration.

Determining value in a complex service setting

2015 ◽  
Vol 25 (5) ◽  
pp. 568-591 ◽  
Author(s):  
Carolin Plewa ◽  
Jillian C. Sweeney ◽  
David Michayluk
Keyword(s):  
Design Methodology ◽  
Conceptual Development ◽  
Perceived Value ◽  
Content Type ◽  
Customer Perceived Value ◽  
Value Perceptions ◽  
Service Setting ◽  
Depth Interviews ◽  
Is Value

Purpose – The purpose of this paper is to capture the richness of customer perceived value by determining its benefit and cost dimensions in a complex service setting. Perceived value is argued as equivalent to value-in-use; that is value that emerges for or is created by the customer. Design/methodology/approach – A series of in-depth interviews was conducted with a diverse group of clients of financial planning services as well as with financial planners in Australia. Findings – Six benefit and four cost dimensions of complex service are identified, namely expertise, education, motivation, support, relationship and convenience benefits, as well as monetary, time and effort, emotional and lifestyle costs. The results also indicate proposed outcomes of these dimensions, along with relevant moderators, leading to a broad conceptual framework for future empirical validation. Originality/value – This study contributes to the sparse conceptual development of value perceptions, or value-in-use, in a complex service context. In particular, the authors identify the benefit and cost dimensions, specifically addressing aspects of value that are linked to the long-term relationship between provider and customer. The authors also develop a conceptual model of value, including both outcomes and situational moderators of the various value dimensions. Finally, the conceptualization of perceived value is discussed with respect to the value co-creation literature.

Multiple perspectives on the terms “cyberneticist” versus “cybernetician”

Kybernetes ◽  
2014 ◽  
Vol 43 (9/10) ◽  
pp. 1425-1434
Author(s):  
Tirumala Rao Vinnakota ◽  
Faisal L Kadri ◽  
Simon Grant ◽  
Ludmila Malinova ◽  
Peter Davd Tuddenham ◽  
...  
Keyword(s):  
Small Group ◽  
Design Methodology ◽  
Theory And Practice ◽  
Clear Distinction ◽  
Self Organization ◽  
Constant Flow ◽  
Multiple Perspectives ◽  
Content Type ◽  
New Directions ◽  
American Society

Purpose – The purpose of this paper is to investigate and clarify possible distinctions between the terms “cyberneticist” and “cybernetician” with the intention of helping the growth of the cybernetics discipline in new directions. Design/methodology/approach – After the American Society for Cybernetics ALU 2013 conference in Bolton, a small group of conference participants continued the conversations they had begun during the event, focusing on the comparison of the terms “cyberneticist” vs “cybernetician”. The group felt the need for clearer distinctions drawn (or designed) between the terms, in order to sustain the discipline of cybernetics and to support its growth. The aim of providing these distinctions is that theory should feed into practice and practice should feed into theory, forming a cybernetic loop, so that the discipline of cybernetics is sustained while growing. The conference participants had conversations between themselves, and came up with multiple perspectives on the distinction between “cyberneticist” vs “cybernetician”. The distinctions drawn mirror the distinctions between Science and Design: the science of cybernetics contrasted with the design of cybernetics. Findings – The findings of this paper consist of recommendations to understand and act differently in the field of the discipline of cybernetics. In particular, a clear distinction is suggested between the terms “cyberneticist” and “cybernetician”. It is also suggested that in order for cybernetics to grow and be sustained, there should be a constant flow of developments in theory of cybernetics into the practice of cybernetics and vice-versa. Originality/value – The authors believe that some people (called “cyberneticists”) should work on the science side of cybernetics, making strong contributions to the understanding and development of cybernetics theory. Others, (called “cyberneticians”) should work on the design side of cybernetics, to contribute through their actions and through the development of cybernetics practice. The result of this will be a self-organization that evolves naturally between theory and practice of cybernetics, leading to better learning of cybernetics, and in the process, sustaining it through continued growth. In this direction, the paper proposes several radical suggestions that may not be to the liking of traditionalists, but may be better received by the scientists and designers of cybernetics who can make a difference to the growth of the discipline of cybernetics.

Effective leadership today – character not just competence

2016 ◽  
Vol 44 (1) ◽  
pp. 20-29 ◽  
Author(s):  
Brian Leavy
Keyword(s):  
Leadership Development ◽  
Design Methodology ◽  
Development Process ◽  
Business Success ◽  
Self Awareness ◽  
Content Type ◽  
Key Skills ◽  
Self Development ◽  
New Directions ◽  
Primary Focus

Purpose – Three recent publications by noted authors offer valuable insights into the new directions that leadership development thinking and practice now need to take, with all of three books placing particular emphasis on the importance of character, identity and values, not just competence. Design/methodology/approach – Organizational psychologist Fred Kiel’s book, Return On Character sets out to show that the strength of a leader’s character is an important driver of business success and to examine the implications for leadership development. Discover Your True North by Harvard professor and former CEO of Medtronic Bill George examines why the self-development process of discovering one’s core values and passion (authenticity) to lead is essential to becoming an engaging and empowering leader. The theme of leadership as a life-long developmental challenge is Robert Kaplan’s primary focus in What You Really Need to Lead. Findings – Kiel’s data revealed a clear relationship between the strength of a leader’s character and demonstrated mastery of these key skills, with virtuosos “consistently” outperforming their more self-focused peers. Originality/value – One of the reasons that character matters is that leaders who more consciously and persistently search for greater self-awareness over the course of their careers tend to become ever more capable of questioning “not only the ideas of others” but even their “own most cherished beliefs,” and as a result, their understanding of their life, their business, their marketplace, and the global forces that shape them “enters a state of continual growth and development.”

Reinventing organizational control

2017 ◽  
Vol 30 (4) ◽  
pp. 795-820 ◽  
Author(s):  
Marion Brivot ◽  
Yves Gendron ◽  
Henri Guénin
Keyword(s):  
Design Methodology ◽  
Management Control ◽  
Organizational Control ◽  
Accounting Firms ◽  
Content Type ◽  
Reputational Risk ◽  
New Directions ◽  
Control Research ◽  
Big Four ◽  
Insight Into

Purpose The purpose of this paper is to provide insight into how a constellation of actors seek to define, shape, and reinvent the notion of organizational control at the confluence of social media (SM) and corporate reputational risk. Design/methodology/approach Following the approach suggested by Janesick (1998) and Denzin and Lincoln (1998), the authors undertook an in-depth qualitative analysis of a large number of data sources including interviews, best-selling books by renowned SM specialists, relevant press articles drawn from a Factiva search, and documents published by the Big Four firms and professional accounting institutes in Canada on how organizations should use SM to protect their reputational capital. Findings Four competing SM reputational risk control perspectives inductively emerged from the analysis: the Beyond Control frame, the Subveillance frame, the De-territorialization frame, and the Re-territorialization frame, with large accounting firms and professional accounting institutes especially promoting the latter. Originality/value The control literature has been criticized by many scholars as being in urgent need of updating. By inductively theorizing four original control frames in the SM arena, the research aims to move management control research in new directions.

Measuring tourism success – alternative outcome variables: a perspective article

2019 ◽  
Vol 75 (1) ◽  
pp. 182-186
Author(s):  
Muzaffer Uysal
Keyword(s):  
Critical Review ◽  
Design Methodology ◽  
Well Being ◽  
Content Type ◽  
Observational Analysis ◽  
Independent Variables ◽  
Alternative Outcome ◽  
New Directions ◽  
Dependent Variables ◽  
The Future

Purpose The focus of this perspective paper is to provide new directions in the ontology of thinking about outcome variables by observational analysis of past and linking it to the present research. Design/methodology/approach This perspective paper follow a critical review approach that is reflective and speculative in its orientation. Findings Outcome variables are assumed to serve as the dependent variables which are observed and measured by changing independent variables. It is argued that there would certainly be more and innovative concerted efforts in the future that would focus on non-conventional measures as outcome variables. These efforts would help researchers better understand the contribution of tourism activities to well-being of stakeholders. By doing so, success in tourism can be ensured. Originality/value Proposing, in addition to conventional outcome variables, new/possible outcome variables to enrich research.

Can we trust AI? An empirical investigation of trust requirements and guide to successful AI adoption

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Patrick Bedué ◽  
Albrecht Fritzsche
Keyword(s):  
Design Methodology ◽  
Empirical Investigation ◽  
Decision Makers ◽  
Trust Building ◽  
Structured Interviews ◽  
Content Type ◽  
Building Trust ◽  
New Directions ◽  
Standards And Guidelines ◽  
Access To Knowledge

Purpose Artificial intelligence (AI) fosters economic growth and opens up new directions for innovation. However, the diffusion of AI proceeds very slowly and falls behind, especially in comparison to other technologies. An important path leading to better adoption rates identified is trust-building. Particular requirements for trust and their relevance for AI adoption are currently insufficiently addressed.Design/methodology/approachTo close this gap, the authors follow a qualitative approach, drawing on the extended valence framework by assessing semi-structured interviews with experts from various companies.FindingsThe authors contribute to research by finding several subcategories for the three main trust dimensions ability, integrity and benevolence, thereby revealing fundamental differences for building trust in AI compared to more traditional technologies. In particular, the authors find access to knowledge, transparency, explainability, certification, as well as self-imposed standards and guidelines to be important factors that increase overall trust in AI.Originality/valueThe results show how the valence framework needs to be elaborated to become applicable to the AI context and provide further structural orientation to better understand AI adoption intentions. This may help decision-makers to identify further requirements or strategies to increase overall trust in their AI products, creating competitive and operational advantage.

Reflections from EDI Conference

2016 ◽  
Vol 35 (7/8) ◽  
pp. 467-472 ◽  
Author(s):  
Andri Georgiadou
Keyword(s):  
Design Methodology ◽  
Empirical Studies ◽  
Ethnic Communities ◽  
Content Type ◽  
Diversity And Inclusion ◽  
The Social ◽  
New Directions ◽  
Research Findings ◽  
Quantitative And Qualitative Methods ◽  
Minority Ethnic

Purpose The purpose of this paper is to provide an overview of the research presented at the 2016 Equality, Diversity and Inclusion (EDI) Conference in Nicosia, Cyprus. Design/methodology/approach The report is based on six papers, of interest to Equality, Diversity and Inclusion readers, which were selected from the proceedings and presentations made at the conference. The papers vary in terms of research design, methodology and approach. There was a mix of conceptual/review papers and empirical studies, using both quantitative and qualitative methods. Findings The papers presented new directions on equality, diversity and inclusion research. Findings from exploratory papers indicated the need to develop an understanding of the notion of solidarity and the divisive and inclusive elements of the enactment of solidarity. Empirical studies reveal that women and people from black and minority ethnic communities continue to be excluded and marginalized, whereas there is a call for greater consideration of age in the social, economic, political and market arenas. Originality/value This report integrates unique insights on “Equality, Diversity and Inclusion and Human Rights in Times of Austerity”, as these were presented and discussed at the EDI 2016 Conference.

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