scholarly journals Visualizing the Decision-Making Process in a Face-to-Face Meeting

2007 ◽  
Author(s):  
Fouad Shoie Alallah ◽  
Mahtab Nezhadasl ◽  
Pourang Irani ◽  
Dean Jin
Keyword(s):  
Decision Making ◽  
Decision Making Process ◽  
Face To Face

scholarly journals Assessing the Importance of Health in Choosing a Restaurant: An Empirical Study from Romania

2019 ◽  
Vol 16 (12) ◽  
pp. 2224 ◽  
Author(s):  
Gabriela O. Chiciudean ◽  
Rezhen Harun ◽  
Iulia C. Muresan ◽  
Felix H. Arion ◽  
Daniel I. Chiciudean ◽  
...  
Keyword(s):  
Decision Making ◽  
Principal Component ◽  
Hierarchical Cluster ◽  
Decision Making Process ◽  
Contact Method ◽  
Face To Face ◽  
Starting Point ◽  
Restaurant Managers ◽  
Managerial Implications ◽  
Main Factors

In the context of a spectacular growth of the Romanian restaurant market, it has become a necessity for managers to analyze the decision-making process related to restaurant selection toward obtaining a competitive advantage, which can be achieved through better segmentation and adequate targeting. The main objectives involved the identification of the main factors that influence restaurant selection by evaluating the role that health concerns play in this process and identifying consumers’ restaurant profiles. A survey was conducted using face-to-face interviews as the contact method, in order to identify the main factors considered important for consumers in the city of Cluj-Napoca in the decision-making process related to restaurant selection. Principal component analysis (PCA) was conducted to group the attributes. The non-hierarchical cluster analysis through the use of the k-means method was used to define different groups within the sample and identify common features. Results suggest that the analyzed restaurant market is dominated by three segments of consumers, of which the largest is represented by “health seekers”: a group of young women with medium and low incomes. As such, the possibility of consuming healthy meals within a restaurant is the most important factor for them during the decision-making process for restaurant selection. The present study has important managerial implications. Restaurant managers should admit that this process represents the starting point in designing restaurant concepts, as this type of information is fundamental for management decisions. On the other hand, the study offers important information regarding consumer perception of food, which has recently changed significantly, especially in the segment of young consumers to whom health is very important.

Factors affecting consumers’ online product review use

2018 ◽  
Vol 21 (3) ◽  
pp. 375-400 ◽  
Author(s):  
Kelley A. O’Reilly ◽  
Amy MacMillan ◽  
Alhassan G. Mumuni ◽  
Karen M. Lancendorfer
Keyword(s):  
Decision Making ◽  
Information Search ◽  
Decision Making Process ◽  
Search Process ◽  
Product Reviews ◽  
Content Type ◽  
Factors Affecting ◽  
Face To Face ◽  
Psychological Mechanisms ◽  
Grounded Theory Method

PurposeThe purpose of this study is to examine factors affecting the extent of consumers’ use of electronic word-of-mouth (eWOM), specifically online product reviews (OPRs), during their decision-making process. It also examines their motives for using OPRs.Design/methodology/approachThe study uses an exploratory qualitative research methodology involving observation and free-flowing face-to-face interviews with consumers who have previously made a purchase online and who read OPRs during the decision-making process. An adaptation of the grounded theory method is used for collection, coding and data analysis.FindingsFindings confirm previously uncovered motives for consumers’ use of OPRs. In addition, the findings suggest that two previously unidentified factors influence the extent of consumers’ use of OPRs: “decision-making drive” and “decision-making drag”. Decision-making drive is a mental momentum created when one or more factors that enhance decision-making readiness are present. This momentum tends to accelerate the decision-making process and shorten the information search process, leading to a reduction in the extent of OPR use. In contrast, decision-making drag is a mental resistance created when one or more factors that impede decision-making readiness are present. This resistance tends to decelerate the decision-making process and lengthen the information search process, leading to an increase in the extent of OPR use.Originality/valueFocused on the pre-consumption phase of eWOM, between the stages of product need recognition and information search, this study is the first to identify decision-making drive and decision-making drag as additional psychological mechanisms affecting the extent of OPR use by consumers. For marketers, understanding these mechanisms has strategic marketing implications that can provide guidance to brands, websites and online review systems.

Roles and functions of stakeholders in implementing energy retrofits in the hotel sector

2020 ◽  
Vol 38 (5) ◽  
pp. 737-751
Author(s):  
M.F.F. Fasna ◽  
Sachie Gunatilake
Keyword(s):  
Decision Making ◽  
Implementation Process ◽  
Decision Making Process ◽  
Structured Interviews ◽  
Content Type ◽  
Face To Face ◽  
Key Stakeholders ◽  
Energy Service ◽  
Hotel Sector ◽  
The Right

PurposeThe success of energy retrofits (ER) projects is highly dependent on the involvement of right stakeholders at the right stage. So far, little insight is available from previous literature on the involvement of different stakeholders during various stages of the ER decision-making process, and their roles and functions in the respective stages. This is specifically true in the context of Energy Service Company (ESCO) led ER projects, which is an emerging trend in the current context. Hence, this paper aims to investigate the roles and functions of stakeholders during different stages of an ESCO-led ER project in the hotel sector.Design/methodology/approachAn in-depth case study was conducted in a selected hotel building to gain insights into the roles and functions of stakeholders throughout the project stages. To collect the required data, face-to-face semi-structured interviews were conducted with seven selected respondents within the case.FindingsThe study identified nine key stakeholders that were involved during five different project stages along with their functions. Based on these identified functions, four main roles (i.e. decision-maker, performer, monitor/observer, and supporter) emerged that were reflective of the nature of the stakeholders' involvement in different stages of the decision-making process. Owner/client, facilities manager (FM), ESCO and architect attached to ESCO emerged as the key “decision-makers” during project implementation process.Originality/valueThe outcomes of this research would be useful in ensuring the proactive involvement of all the identified stakeholders in respective project stages of ESCO led ER projects in the hotel sector.

Reputation Management Through Online Feedbacks in E-Business Environment

2017 ◽  
pp. 568-587
Author(s):  
Vikas Kumar ◽  
Prasann Pradhan
Keyword(s):  
Decision Making ◽  
Business Environment ◽  
Reputation Management ◽  
Decision Making Process ◽  
Electronic Business ◽  
Face To Face ◽  
Specific Focus ◽  
Trading Partners ◽  
Online Trading

Popularity of electronic business has changed the way people are transacting businesses around the globe. People are engaged in online businesses (like buying, selling, promoting or collaborating) without any physical or face to face contact with the trading partners. Correspondingly, the concept of reputation has become an as important pillar of the electronic business to provide some level of assurance about the quality of the traders as well as their products and services. In this scenario, online feedbacks have emerged as a valuable tool in reputation management and help in making a choice for the best quality online trading partners. Further, there is a strong need for the e-business companies to change their strategies and decision making process to build and manage their reputation via online feedbacks. In this paper, the reputation and reputation management through online feedbacks have been discussed with a specific focus on the electronic business (e-business). This paper examines the prevailing reputation models, which are based on online feedbacks and are used by the companies. Specific examples and cases have been added to highlight the present day industry scenario.

Reputation Management Through Online Feedbacks in e-Business Environment

2016 ◽  
Vol 12 (1) ◽  
pp. 21-37 ◽  
Author(s):  
Vikas Kumar ◽  
Prasann Pradhan
Keyword(s):  
Decision Making ◽  
Business Environment ◽  
Reputation Management ◽  
Decision Making Process ◽  
Electronic Business ◽  
Face To Face ◽  
Specific Focus ◽  
Trading Partners ◽  
Online Trading

Popularity of electronic business has changed the way people are transacting businesses around the globe. People are engaged in online businesses (like buying, selling, promoting or collaborating) without any physical or face to face contact with the trading partners. Correspondingly, the concept of reputation has become an as important pillar of the electronic business to provide some level of assurance about the quality of the traders as well as their products and services. In this scenario, online feedbacks have emerged as a valuable tool in reputation management and help in making a choice for the best quality online trading partners. Further, there is a strong need for the e-business companies to change their strategies and decision making process to build and manage their reputation via online feedbacks. In this paper, the reputation and reputation management through online feedbacks have been discussed with a specific focus on the electronic business (e-business). This paper examines the prevailing reputation models, which are based on online feedbacks and are used by the companies. Specific examples and cases have been added to highlight the present day industry scenario.

scholarly journals DECISION MAKING BIASES AND ERRORS AMONG MUSLIM GROUPS AND SECTS IN BANGLADESH: A MANAGEMENT PERSPECTIVE

2020 ◽  
Vol 2 (4) ◽  
pp. 55-69
Author(s):  
Md. Ariful Islam
Keyword(s):  
Decision Making ◽  
Cognitive Biases ◽  
Qualitative Approach ◽  
Decision Making Process ◽  
Information Load ◽  
Face To Face ◽  
Information Bias ◽  
Bias Risk ◽  
Management Perspective ◽  
Decision Making Biases

Different Muslim groups/sects in Bangladesh are very intolerant to other groups/sects where Islam teaches brotherhood and unity. This study tried to see the issue from a management perspective, especially in the area of decision making. The study tried to identify the decision-making biases and/or errors among Muslim groups/sects in Bangladesh, and their impacts on their decision-making process. The study adopted a model developed by Kieren Jamieson and Paul Hyland (2006). This study followed a qualitative approach. It interviewed 20 Islamic scholars and unity initiators who are working for establishing brotherhood and unity among Muslim groups/sects in Bangladesh. Guidelines have been used while conducting a face-to-face interview. Firstly, the study tried to find whether there are biases and/or errors in the decision-making process among different Muslim groups/sects in Bangladesh, and we found some serious biases and/or errors that can surely lead to biased/inappropriate decisions about other Muslim groups/sects. Secondly, the study tried to specifically find the nature and impacts of those biases and/or errors according to the research framework. It categorized those biases and/or errors in information bias, cognitive bias, risk bias, and uncertainty bias. Those biases and/or errors occurred in the information load, and in the decision-making process. Cognitive biases, the study found, have the most impacts on decision making. From the study, we developed a model to present the decision-making biases and/errors, and their impacts on decisions Muslim groups/sects in Bangladesh take.

scholarly journals Business Angels and Investment Rejection Reasons: A Qualitative Study by Using Exploratory Sequential Mixed Method

2019 ◽  
Vol 13 (1) ◽  
pp. 161-182
Author(s):  
Naveed Iqbal ◽  
Tania Mushtaque ◽  
Iram Shahzadi
Keyword(s):  
Decision Making ◽  
Qualitative Study ◽  
Mixed Method ◽  
Management Team ◽  
Decision Making Process ◽  
Business Angels ◽  
Face To Face ◽  
Shared Experiences ◽  
Phone Calls ◽  
Investment Opportunities

The main focus of this study is to evaluate the decision-making process of business angels and the reasons for which they reject investment opportunities. According to heterogenetic views of business angels, their investment criteria might be different corresponding to their knowledge and preferences. The data of nineteen (19) business angels from different cities of Pakistan was collected by face to face interviews, through phone calls, and email interviews. The study confirms that the rejection reasons are mostly related to the management team and entrepreneur. However, they do not predict the reasons for rejection of investment opportunities nor do their characteristics clarify the number of rejection reasons. This could be due to the trend of business angels to join groups of business angels and through shared experiences, for which they behave accordingly. Unlike previous studies, this paper provides guidance to entrepreneurs with reference to Pakistani business angels, about which reasons to be avoided to get investment opportunities. Moreover, it provides actual investment criteria for business angels.

AAC Decision-Making and Mobile Technology: Points to Ponder

2014 ◽  
Vol 23 (2) ◽  
pp. 104-111 ◽  
Author(s):  
Mary Ann Abbott ◽  
Debby McBride
Keyword(s):  
Decision Making ◽  
Mobile Technology ◽  
Communication System ◽  
Augmentative And Alternative Communication ◽  
Evaluation Process ◽  
Decision Making Process ◽  
Alternative Communication ◽  
Ipod Touch ◽  
Feature Match

The purpose of this article is to outline a decision-making process and highlight which portions of the augmentative and alternative communication (AAC) evaluation process deserve special attention when deciding which features are required for a communication system in order to provide optimal benefit for the user. The clinician then will be able to use a feature-match approach as part of the decision-making process to determine whether mobile technology or a dedicated device is the best choice for communication. The term mobile technology will be used to describe off-the-shelf, commercially available, tablet-style devices like an iPhone®, iPod Touch®, iPad®, and Android® or Windows® tablet.

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