Street-level bureaucrats, rule-following and tenure: How assessment tools are used at the front line of the public sector

2018 ◽  
Vol 96 (1) ◽  
pp. 154-170 ◽  
Author(s):  
Anahita Assadi ◽  
Martin Lundin
2019 ◽  
Vol 1 (1) ◽  
Author(s):  
Juliana Bonacorsi de Palma

<span>Abstract: The role of the front-line public agents in the implementation of the public policies created by the first-tier is the subject addressed by the author. From the notion of street-level bureaucrats, it seeks to identify the difficulties encountered by such public agents in decision-making and the need for standards that provide for institutes and administrative dynamics that in fact lead to more efficient, impersonal and guaranteeing public action to protect the well-intentioned front-line public agent to fully exercise the discretion he needs in case-by-case action.</span>


2021 ◽  
pp. 143-165

This article presents a novel theoretical approach that aims to enhance the accountability of street-level bureaucrats. The authors conceptualize changes and reforms in and around the public sector as a smart mechanism that is composed of two key dimensions; a) smart principles (i.e., institutions and technological tools that support citizen participation), and b) smart principals (i.e., citizens who adopt those smart principles in monitoring and evaluating street-level agents’ behaviors). Then the authors suggest a theoretical framework that explains how applying the smart mechanism can limit deviant behaviors of street-level bureaucrats and contribute to enhancing street-level accountability.


Author(s):  
Gabriela Spanghero Lotta ◽  
Giordano Morangueira Magri ◽  
Ana Carolina Nunes ◽  
Beatriz Soares Benedito ◽  
Claudio Aliberti ◽  
...  

Abstract: Dealing with the Covid-19 pandemic requires that the State make hard decisions that involve the action of bureaucrats who interact with the population through the implementation of public policy, the street-level bureaucracy (SLB). In this paper, based on a mixed- method exploratory study, we analyze how the daily performance of street-level bureaucrats in different policy areas- health and social care, access to the justice system, public security and education - has changed during the pandemic. We also explore the repercussions of those changes. Based on the analysis of the perceptions of bureaucrats, changes in their work and in their relationship with the public, we identify three categories that illustrate the dynamics of SLB work during the pandemic: the SLB who faces the crisis on the front lines; the SLB who suffers the effects of the pandemic, but whose work does not require her to face it directly; and the SLB who began to work remotely. We conclude that, during the pandemic, SLB suffered in varying degrees an aggravation of structural problems, such as their removal from decision-making processes - now restricted to the highest government level - and the exacerbation of already existing conflicts and ambiguities.


Organization ◽  
2019 ◽  
Vol 27 (6) ◽  
pp. 882-899
Author(s):  
Muhammad Azfar Nisar ◽  
Ayesha Masood

Bureaucracy is deeply implicated in the biopolitical regimes that create and render invisible social waste—individuals classified as abnormal, deviant, or useless—in contemporary societies. According to previous theorists, bureaucracy is able to carry out this critical task through moral distance and reliance on technical efficiency. By specifically focusing on street-level bureaucrats, a unique tier of bureaucracy which is often afforded neither moral distance nor clear directions, this article explains the microprocesses of classification, managing and recycling through which social waste management is carried out in contemporary society. In doing so, this article highlights that in addition to official policies, informal factors like social, organizational, and group norms are critical determinants of bureaucratic behavior in front-line organizations and problematize some of the key assumptions of Weberian bureaucracy. Unlike functional interpretations, we argue that, in some instances, the informal factors influencing street-level bureaucrats are more regressive than official public policies and help explain some of the dystopian features of contemporary bureaucracy and its impact on social inequity.


2006 ◽  
Vol 19 (7) ◽  
pp. 629-642 ◽  
Author(s):  
Ian Taylor ◽  
Josie Kelly

PurposeSeeks to examine how far Michael Lipsky's theory of discretion as it relates to public sector professionals as “street‐level bureaucrats” is still applicable in the light of public sector reform and in particular the introduction of increased managerial control over professionals.Design/methodology/approachThe main thesis in Lipsky's work, Street‐Level Bureaucracy, that street‐level bureaucrats devise their own rules and procedures to deal with the dilemmas of policy implementation is linked to public sector reform over the past 25 years or so. The article differentiates between three forms of discretion, rule, task and value and assesses the extent to which these different forms of discretion have been compromised by reform. Examples are drawn principally from the literature on school teachers and social workersFindingsThe findings suggest that the rule‐making (hence bureaucratic) capacity of professionals at street‐level is much less influential than before although it is questionable whether or not the greater accountability of professionals to management and clarity of the targets and objectives of organisations delivering public policy has liberated them from the dilemmas of street‐level bureaucracy.Research limitations/implicationsThe work has focussed on the UK and in particular on two professions. However, it may be applied to any country which has undergone public sector reform and in particular where “new public management” processes and procedures have been implemented. There is scope for in‐depth studies of a range of occupations, professional and otherwise in the UK and elsewhere.Practical implicationsPolicy makers and managers should consider how far the positive aspects of facilitating discretion in the workplace by reducing the need for “rule‐making” to cope with dilemmas have been outweighed by increased levels of bureaucracy and the “de‐skilling” of professionals.Originality/valueLipsky's much cited and influential work is evaluated in the light of public sector reform some 25 years since it was published. The three forms of discretion identified offer the scope for their systematic application to the workplace.


2015 ◽  
Vol 6 (1) ◽  
pp. 18-23 ◽  
Author(s):  
Jennifer E Gallagher ◽  
Patric Don-Davis ◽  
Stephen J Challacombe

We are witnessing the largest outbreak of Ebola in history, with the West African countries of Liberia, Sierra Leone and Guinea being particularly affected. With a population of six million, Sierra Leone has few resources to manage oral disease, having only two dentists working in the public sector. Routine healthcare needs do not disappear just because of the Ebola crisis. Oral surgery continues to be required and provided. How is Ebola having an impact on colleagues in Sierra Leone working in the midst of the outbreak? And how might it have an impact on us?


Data & Policy ◽  
2021 ◽  
Vol 3 ◽  
Author(s):  
Thea Snow

Abstract Algorithmic decision tools (ADTs) are being introduced into public sector organizations to support more accurate and consistent decision-making. Whether they succeed turns, in large part, on how administrators use these tools. This is one of the first empirical studies to explore how ADTs are being used by Street Level Bureaucrats (SLBs). The author develops an original conceptual framework and uses in-depth interviews to explore whether SLBs are ignoring ADTs (algorithm aversion); deferring to ADTs (automation bias); or using ADTs together with their own judgment (an approach the author calls “artificing”). Interviews reveal that artificing is the most common use-type, followed by aversion, while deference is rare. Five conditions appear to influence how practitioners use ADTs: (a) understanding of the tool (b) perception of human judgment (c) seeing value in the tool (d) being offered opportunities to modify the tool (e) alignment of tool with expectations.


Author(s):  
Alexis Spire

The administrative practices of officials who process the admission of immigrants show severe variations in the ways in which migration policy is enforced on the ground. For the author, inequality of treatment lies in the very hierarchy of tasks and services of what he dubs, following Pierre Bourdieu, the immigration "field". According to the author, the governments’ securitizing priorities favour the sort of suspicion towards foreigners that the media then reproduces, thus authorizing so-called street-level bureaucrats to act with great leeway with regard to immigrants. Under pressure, governments implement what the author calls a "trompe-l’oeil policy" that explores the ambivalence between international and domestic law: while the state enforces repressive laws that apparently comply with fundamental human rights, it leaves to low-ranking civil servants enough discretion to make those rights ineffective. This point is the author’s central contention. The arbitrariness of these officials is neither contingent nor accidental: it actually constitutes a purposive "front-line policy" to enlarge the discretionary power of street-level bureaucrats in charge of regulating admissions. Unequal treatment comes in three flavours in this context. First, officials are asked to ensure that each right granted to a foreigner will not threaten the national order, which means the economic, social and political order. They are therefore in a position to judge the suitability of each application in view of their own arbitrary interpretation of what such "threats" consist of. The question of discretionary power is in this way intimately linked to the problem of equality before the law. Second, the scarcity of material and human resources allocated to services in charge of welcoming migrants starkly contrasts with the expenditure incurred to deport foreigners. Inequality also arises from how agents perceive users and the leeway they have to implement the law. Third, inequality is related to foreigners’ abilities and means to challenge discretionary power, especially through the legal tools they use or through legal intermediaries. The author thus concludes that such "front-line policy" has increasingly been used as a weapon against migrants, especially since the early 2000s, when immigration and detention policies were generalized in France. More broadly, in Europe as well as in United States, immigration reforms have made greater use of detention and focused on enforcement rather than on hosting programs and services for asylum seekers. But they have also strengthened the role of legal intermediaries. Hence the need to investigate how discretionary power is challenged as it sheds light on the power relations between states and migrants. Keywords: foreigners, discretion, sociology, participant observation, front-line policy, illegalism, jobs, insecurity, legal intermediaries


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