EMITS: An Experience Management System for IT Management Support
2015 ◽
Vol 25
(03)
◽
pp. 513-550
Keyword(s):
This research focuses on the identification of relevant experience required for solving IT (Information Technology) problems in small- to medium-sized enterprises. To achieve this, we integrated information retrieval techniques with clustering and optimization techniques to design and develop a custom-built Experience Management system for IT management support. We have built and evaluated our system on three different publicly available data sets: Princeton, Parallels and GoDaddy. Results support that it is possible to provide the right mix of automation and manual activity for IT experience management while achieving a high accuracy.
2011 ◽
pp. 628-637
Keyword(s):
Keyword(s):
2019 ◽
Vol 9
(9)
◽
pp. p9385