Monitoring of Business Processes' non Functional Requirements based on Quality of Service

Author(s):  
Evando Souza Borges ◽  
Lucinéia Heloisa Thom ◽  
Marcelo Fantinato
Author(s):  
Qianhui Liang ◽  
Michael Parkin

An important area of services research gathering momentum is the ability to take a generic business process and instantiate it by selecting services that meet both the functional and non-functional requirements of the process owner. These non-functional or quality-of-service (QoS) requirements may describe essential performance and dependability requirements and apply across different logical layers of the application, from business-related details to system infrastructure; i.e., they are cross-cutting and considered multidimensional. Configuring an abstract business process with the “best” services to meet the process owner’s multidimensional end-to-end QoS requirements is a challenging task as there may be many services that match to the functional requirements but provide differentiated QoS characteristics. In this chapter we explore an approach to discover services, differentiated by their QoS attributes, to configure an abstract business process by selecting an optimal configuration of the “best” QoS combinations. The approach considered takes into account the optimal choice of multi-dimensional QoS variables. We present and compare two solutions based on heuristic algorithms to illustrate how this approach would work practically.


2021 ◽  
Vol 1 (2) ◽  
pp. 118-123
Author(s):  
G. JARROUJ ◽  
◽  
S. HASAN ◽  

Lean and Six Sigma are the two most important methods in assessing the quality of business processes in many industries, helping organizations achieve higher efficiency and improved operational efficiency. Both methods are vital to the hospitality industry, giving hotels a competitive advantage by improving customer service efficiency, leaving guests with a good experience, and providing a high quality of service. By combining these two methodologies, it is possible to anticipate and meet the specific expectations and needs of guests.


2002 ◽  
Author(s):  
Ελένη-Αικατερίνη Λελίγκου

The information volume and the application variety is constantly increasing imposing new demands on the telecommunication networks. The emerging technologies intend to offer new broadband services to the end users, extending the access opportunities in wider areas and broader user groups. The next step includes the development of new methods to control access that will maximize the utilization providing at the same time service differentiation, efficient switching techniques and new systems to cover the new functional requirements. The demand for Quality of Service becomes imperative nowadays with the multi-media services spreading around. The solution is pursued in the study, development and implementation of new dynamic and flexible mechanisms embedded in every networking component. Addressing this need, the dissertation investigates access mechanisms for three different systems and focuses on the service strategy and the design of the controller, which is responsible for allocating the resources satisfying a set of requirements. The first system dealt with is this of a Hybrid Fiber Co-axial network of tree-topology, where the Medium Access Controller is allocating the upstream channel slots. The MAC controller governs this distributed queuing system collecting requests from the modems and issuing transmission permits. The dissertation presents an innovative algorithm, which is aligned with the Differentiated Services architecture, to efficiently allocate the resources and provide different Quality of Service levels. The connections are grouped/aggregated in four different classes with different Quality of Service guarantees and are dynamically serviced on request basis. The implementation cost is assessed while the performance evaluation is based on results of a large set of tests that were carried out on the corresponding laboratory demonstrator system using either traffic generators boards or real applications to inject traffic in the system. A wavelength division multiplexing (WDM) ring covering metropolitan areas is the second system that is referenced. Every node attached to this ring is allowed to transmit in slots of fixed duration in multiple wavelengths at 10Gbps. A dynamic access algorithm based on the empty slot protocol is proposed to offer service differentiation. The execution of the algorithm is performed in a distributed way and is based on the information circulating in one wavelength, which carries control information. The basic scheme is this of the class reservation instead of individual node reservation. The functional requirements are analyzed while the implementation architecture is presented to certificate that the algorithm is executable in less than a slot time (1 μs) and with very little hardware resources, while backing different node’s configurations in terms of number of tunable and fixed transceivers. Finally, the access to the processing engines and to the output path of a protocol processor implemented as system on a chip is addressed. The dissertation proposes a scheme for the task and the traffic schedulers which employs flow classification and aggregation in scheduling queues and allows them to operate on the same structures -eliminating the cost- while satisfying the very different requirements imposed on them. The main result is the design of a task scheduler that supports processing throughput of 2,5Gbps and capable of implementing different service algorithms and, on the other hand, the design of a traffic scheduler which performs peak rate shaping for the transmission of both fixed size packets (e.g. ATM cells) or variable length packets (as in the case of IP networks). The implementation requirements and cost are also analyzed. The dissertation presents new methods to control access in different systems, which prove to be efficient and flexible while their implementation cost and performance is analyzed. The target has in all systems be the maximization of the utilization and the service differentiation, while their impact on the system scalability is also presented.


Author(s):  
O. N. Kolomyts ◽  
S. A. Miterev ◽  
V. S. Tomashenko

The rapid development and change of technologies, growing diversification of business and other factors lead to a decrease in the efficiency of the existing system of business processes of companies, which necessitates its purposeful change, continuous improvement of both management and production activities of the organization, that is, the optimization of business processes. In this connection, the article explains the need to optimize the business processes of modern companies, which helps to identify opportunities to reduce costs, cycle time while improving the quality of service or product quality. Stages of optimization of business processes are allocated; the most often applied ways of optimization of business processes, namely: process improvement or restructuring and automation are considered; it is proved that, using for optimization the software, the organizations can manage processes faster and with fewer errors. Automation tools of business processes to optimize operations for organizations in a wide range of industries, contribute to a more efficient use of available resources and provide a more streamlined platform for employees and their tasks, help to save time, minimize costs, enhance competitive advantages and strengthen its position of competitiveness and to improve the efficiency of any company.


Author(s):  
Jorge Cardoso

Business process management systems (BPMSs) (Smith & Fingar, 2003) provide a fundamental infrastructure to define and manage business processes, Web processes, and workflows. When Web processes and workflows are installed and executed, the management system generates data describing the activities being carried out and is stored in a log. This log of data can be used to discover and extract knowledge about the execution of processes. One piece of important and useful information that can be discovered is related to the prediction of the path that will be followed during the execution of a process. I call this type of discovery path mining. Path mining is vital to algorithms that estimate the quality of service of a process, because they require the prediction of paths. In this work, I present and describe how process path mining can be achieved by using data-mining techniques.


Economics ◽  
2021 ◽  
Vol 104 (3-5) ◽  
pp. 146-152
Author(s):  
Rami Aljabali Rami Aljabali

Every business company is profit-oriented. The scale of profit is determined by the effectiveness of the activity, the quality of service provided to customers, speed of service, simplicity and all of the above -is the result of ongoing business-processes in the company. The forced stagnation can occur at any stage of the project development, however, even if it is not so, after a certain period, there always comes a moment, when changes in the work process are inevitable. The prerequisite for the proper writing of business-processes is a thorough knowledge of the ongoing processes in the company and the existence of relevant qualified staff. Because if any link is dropped or misspelled during the business-process cycle, the whole business-process will be wrong and the result will inevitably affect the company's efficiency. The Business-Process optimization has become vital for modern companies, especially in the age of digital technologies. The companies face the new challenges every day, and the modern technologies allow them to achieve their goals easily and at a much lower human or material costs. Keywords: Business-Processes, Optimization, Qualified Staff, Company Efficiency.


Economics ◽  
2021 ◽  
Vol 104 (3-5) ◽  
pp. 146-152
Author(s):  
Salome Imnaishvili Salome Imnaishvili

Every business company is profit-oriented. The scale of profit is determined by the effectiveness of the activity, the quality of service provided to customers, speed of service, simplicity and all of the above -is the result of ongoing business-processes in the company. The forced stagnation can occur at any stage of the project development, however, even if it is not so, after a certain period, there always comes a moment, when changes in the work process are inevitable. The prerequisite for the proper writing of business-processes is a thorough knowledge of the ongoing processes in the company and the existence of relevant qualified staff. Because if any link is dropped or misspelled during the business-process cycle, the whole business-process will be wrong and the result will inevitably affect the company's efficiency. The Business-Process optimization has become vital for modern companies, especially in the age of digital technologies. The companies face the new challenges every day, and the modern technologies allow them to achieve their goals easily and at a much lower human or material costs. Keywords: Business-Processes, Optimization, Qualified Staff, Company Efficiency.


2021 ◽  
Vol 23 (06) ◽  
pp. 857-867
Author(s):  
Yashwant Dongre ◽  
◽  
Rajesh Ingle ◽  

In a service-oriented architecture, service composition plays an important role as a key technology for integrating complex web applications. The service selection as part of the service composition process attracted towards Quality of Service as mandatory criteria for optimal selection of services for the composition process. While fulfilling the non-functional requirements from the user among a functionally similar list of services is a very challenging task. Web services are treating Software as a Service for building web applications. The Quality of Service correlation of services with constraints for selection of service is proposed in this paper. Experimental results of correlation without constraint method and proposed method show that our method outperforms over existing approach.


Author(s):  
Shohreh A. Kaynama ◽  
Christine I. Black ◽  
Garland Keesling

<div class="page" title="Page 1"><div class="layoutArea"><div class="column"><p><span>The growth of multichannel and pure-play companies attests to the changes that technology has brought to business processes. These changes have an effect on the quality of service delivery and customer satisfaction. In this qualitative study, the Service Quality Model was applied to gain insight into the internal service quality factors of two types of travel agencies. In addition, the impact of the Internet on quality of service was explored. The findings have theoretical and managerial implications. </span></p></div></div></div>


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