scholarly journals Implementation of Population Administration Policy on the Quality of Death Certificate Issuance Services

2021 ◽  
Vol 2 (1) ◽  
pp. 33-38
Author(s):  
Deni Sudrajat ◽  
Tine Badriatin ◽  
Rudi Setiawan ◽  
Sri Sudiarti
Keyword(s):  
Quality Of Service ◽  
Data Analysis ◽  
Data Collection ◽  
Policy Implementation ◽  
Path Analysis ◽  
Death Certificate ◽  
Regression Testing ◽  
Civil Registration ◽  
Quality Of Death

This study aims to determine the influence of population administration policy implementation to service quality Issuance of a death certificate in the Department of Population and Civil Registration Tasikmalaya District, which is based on the theories that are relevant to the research conducted. The method used in this research is explanatory research, which is a research-based survey. Data collection techniques used through observation, documentation, and questionnaires, while data analysis is used through multiple regression testing subsequent partial (lane) of each dimension studied (path analysis). The results of the study showed that the implementation of a policy of population administration influence the quality of service the issuance of a death certificate in the Department of Population and Civil Registration Tasikmalaya Regency is determined by the size and purpose of the policy, policy resources, characteristics or properties of entities implementing agencies, communication among relevant organizations with implementation activities, the attitude of the executive, and the environment as economic, social, political.

scholarly journals PENGARUH KUALITAS PELAYANAN TERHADAP LOYALITAS PASIEN UMUM RSUD SUNGAI DAREH DENGAN KEPUASAAN PASIEN SEBAGAI VARIABEL INTERVENING

2020 ◽  
Author(s):  
Indah Zil Arsy S ◽  
Henryanto Abaharis
Keyword(s):  
Quality Of Service ◽  
Regression Analysis ◽  
Linear Regression ◽  
Data Collection ◽  
Path Analysis ◽  
Linear Regression Analysis ◽  
Regression Testing ◽  
Patient Loyalty ◽  
Multilevel Linear Regression

This study aims to find out and analyze how much influence Quality of Service (X) consists of 5 research variables namely Tangible, Reliability, Responsiveness, Assurance and Emphaty on patient loyalty (Y) with satisfaction (z) in the dareh River Hospital, using the method Data collection is in the form of a questionnaire of 100 respondents. In analyzing the data using validity, reliability, and classic assumption tests, namely normality, multicollinearity and heteroscedasticity. The analytical method used is multilevel linear regression analysis. While for testing the hypothesis, namely the F test, T test, R2 determinant coefficient and path analysis test (Path analysis) using SPSS tools. The results showed that the Tangible variable had no effect on patient loyalty in Sungai dareh Hospital, Reliability variable did not affect the loyalty of Sungai dareh Hospital, the responsiveness variable did not affect patient loyalty in the Sungai dareh Hospital Assurance variable did not affect patient loyalty in RSUD Sungai dareh variables Empathy has no effect on patient loyalty in Sungai dareh Hospital. Based on the results of multilevel linear regression testing, it was found that Service Quality variables consisting of Tangible, Reliability, Responsiveness, Assurance and Empathy did not have a significant effect on patient loyalty.

scholarly journals Model Pelayanan Administrasi Kependudukan Loket Desa Bebas Calo di Kabupaten Wonogiri

2021 ◽  
Vol 9 (2) ◽  
pp. 1
Author(s):  
Ardita Dinda Isnaeni
Keyword(s):  
Quality Of Service ◽  
Data Analysis ◽  
Data Collection ◽  
Data Reduction ◽  
Secondary Data ◽  
The Other ◽  
Government Policies ◽  
Data Presentation ◽  
Civil Registration

<p>This study describes and examines several problems, first, in the implementation of population administration services at the Loket Desa in Wonogiri Regency are touts-free. Second, the model of population administration service at the Loket Desa that is free of touts that can be applied by the Population and Civil Registration Office of Wonogiri Regency. This research is a descriptive empirical research using an inductive approach. The types of data used in this study are primary and secondary data. Data collection techniques used through documentation studies, interviews and observations. The data analysis of this research is data reduction, data presentation, conclusion drawing and verification</p><p>The widespread use of touts' services are still found in population administration services. This happened because people feels that services in population administration must go through complicated and long bureaucratic procedures. In fact, as bureaucratic reforms and government policies progressed, population administration services became easy, simple and free. On the other hand, using the services of touts makes management costs expensive and becomes an illustration of the low quality of service. Based on these problems, we need a new innovation that is "INFO CEPAT, INFO KILAT", by utilizing the WhatsApp application with the automatic reply method and as a means that can be used to find information about village counter services and can conduct consultations on population document issues. Hoped with this innovation, that the Loket Desa innovation service can be free from touts.</p>

scholarly journals The Influence of Price, Quality of Service and Promotions on Customer Satisfaction at Bu Rajab Resto Pancing and Cottage

2021 ◽  
Author(s):  
Rabhi Fathan Muhammad ◽  
Tina Melinda
Keyword(s):  
Quality Of Service ◽  
Data Analysis ◽  
Linear Regression ◽  
Data Collection ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Hypothesis Testing ◽  
Positive Impact ◽  
Collection Data

This study was conducted to analyze the influence of price (X1), service quality (X2) and promotions (X3) on customer satisfaction at Bu Rajab Resto Pancing and Cottage. The study used a quantitative approach and was conducted from March to June 2020. Purposive sampling was used. 120 people were included in the research and 97 people were selected as samples. Participants were customers of Bu Rajab Resto Pancing and Cottage who had visited at least 2 times. A questionnaire was used for data collection. Data analysis involved linear regression, hypothesis testing and classical assumption tests, using the SPSS program. Price and service quality had a significantly positive impact on customer satisfaction, but promotions did not. Keywords: price, service quality, promotion, customer satisfaction

scholarly journals PENGARUH KUALITAS LAYANAN TERHADAP LOYALITAS NASABAH MELALUI CITRA PERUSAHAAN SEBAGAI VARIABEL MEDIASI

2018 ◽  
Vol 7 (12) ◽  
pp. 6675
Author(s):  
I Made Deddy Saputra ◽  
I Nyoman Nurcaya
Keyword(s):  
Quality Of Service ◽  
Image Quality ◽  
Data Collection ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Path Analysis ◽  
Customer Loyalty ◽  
Corporate Image ◽  
Analysis Technique

Customer satisfaction is an important element in determining and maintaining and growing the company. To be able to develop loyalty among its customers, banks need to know what factors influence loyalty and assess their performance in these factors. This research was conducted at PT. BPR Bali Dananiaga Denpasar. The number of respondents of this study were 117 respondents. Data collection is done through observation, interview and questionnaire. This research uses instrument test by using path analysis technique. Based on the analysis result found that service quality variable have positive and significant effect to company image. Quality of service has a positive and significant impact on customer loyalty. So the better the service quality of PT. BPR Bali Dananiaga, it will increase customer loyalty in PT. BPR Bali Dananiaga in Denpasar City. Corporate image has a positive and significant impact on customer loyalty. Corporate image proved able to mediate positively and significantly influence between service quality to customer loyalty.

scholarly journals KUALITAS PELAYANAN BAGI KEPUASAN KONSUMEN PEMBELI RUMAH GRAND CITY BALIKPAPAN

Jurnal Edueco ◽  
2018 ◽  
Vol 1 (2) ◽  
pp. 18-25
Author(s):  
Maryanti Maryanti ◽  
Casmudi Casmudi ◽  
Ashari Sofyaun
Keyword(s):  
Quality Of Service ◽  
Data Analysis ◽  
Data Collection ◽  
Data Reduction ◽  
Data Sources ◽  
Primary Data ◽  
Data Display ◽  
Group Management ◽  
Analysis Techniques

Serve is a part of action/service for others to be able to meet the needs and desires. Customers satisfaction might be checked by comparing the expectations of consumers with the desired quality of service what they receive in fact. This research was conducted to find out how customer satisfaction with the quality of service the management of Grand City Balikpapan. Research used qualitative methods. Data sources are secondary and primary data. Data collection techniques through interviews, observation, documentation and triangulation. Data collection instruments through the interview grid with the 5W + 1H method. The validity of the data was examined through triangulation and data analysis techniques using data reduction, data display and drawing conclusions or verification (conlusion drawing / verification). Finally Grand City Balikpapan consumers have been satisfied with the quality of service provided by the Sinarmas Land Group management.

scholarly journals PENGARUH KUALITAS PRODUK DAN PROMOSI TERHADAP KEPUTUSAN PEMBELIAN PELANGGAN PRODUK PT. SAYAP MAS UTAMA

2021 ◽  
Vol 9 (2) ◽  
Author(s):  
Clara Putri Claudy ◽  
Donny Dharmawan
Keyword(s):  
Quality Of Service ◽  
Data Analysis ◽  
Data Collection ◽  
Customer Satisfaction ◽  
Product Quality ◽  
Descriptive Analysis ◽  
Analysis Method ◽  
Positive Effect ◽  
Collection Methods

<em>To describe product quality, promotion and customer purchasing decision  products of PT. Sayap Mas Utama, and to analysis the effect of quality products on customer ourchasing decisions PT. Sayap Mas Utama. This study uses data collection methods. Using a questionnaire, the data analysis method used is descriptive analysis, simple liner regression. The result of the study show that promotion positive and significant effect on customer satisfaction  the quality of service has a positive effect and significant to customer satisfaction PT. Sayap Mas Utama.</em>

scholarly journals Determinant of Students’ Academic Satisfaction

2020 ◽  
Vol 9 (1) ◽  
pp. 46-54
Author(s):  
Amanatun Khoirina ◽  
Rusdarti Rusdarti ◽  
Fahrur Rozi
Keyword(s):  
Quality Of Service ◽  
Regression Analysis ◽  
Data Analysis ◽  
Data Collection ◽  
Descriptive Analysis ◽  
Total Sample ◽  
Business Faculty ◽  
Academic Satisfaction ◽  
Absolute Value

This study aims to analyze the effect of the quality of service, educational fees, facilities and infrastructures towards the students’ academic satisfaction and to analyze its influence which can be moderated by the image towards the students’ academic satisfaction at the Economics and Business Faculty of STIKUBANK university. The method of the research is a quantitative approach. The population of the study are 2467 students of the Faculty of Economics and Business, University of STIKUBANK Semarang, with a total sample are 96 respondents. The data collection used is a questionnaire. The methods of data analysis are descriptive analysis and hypothesis testing with moderation regression analysis (absolute value test). The results shows that there is influence on the quality of service, educational fees, facilities and infrastructures towards the students’ academic satisfaction, while the effect is positive and significant. Image variable does not moderate the effect of quality of service on the students’ academic satisfaction.

scholarly journals The Influence of Facility and Service Quality towards Customer Satisfaction and Its Impact on Customer Loyalty in Borobudur Hotel in Jakarta

2017 ◽  
Vol 8 (1) ◽  
pp. 23 ◽  
Author(s):  
Rianto Nurcahyo ◽  
Annisa Fitriyani ◽  
Irma Nur Hudda
Keyword(s):  
Quality Of Service ◽  
Data Collection ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Path Analysis ◽  
Customer Loyalty ◽  
Hospitality Industry ◽  
Analysis Technique

Hotel developments currently grow very rapidly. The emergence of new hotels increases the competition in the hospitality industry. This research aimed to determine the influence of the facilities, the quality of service to customer satisfaction and its impact on customer loyalty in Borobudur Hotel in Jakarta. Data collection were done by distributing questionnaires directly to 360 customers in Borobudur Hotel, Jakarta. The analysis technique used path analysis. The results of this research indicate that the variables of facilities, service quality, and customer satisfaction significantly affect customer loyalty variables simultaneously or partially. In addition, facilities and quality of service variable have a significant effect on customer satisfaction variables.

scholarly journals Kualitas Pelayanan Kartu Tanda Penduduk Elektronik Di Dinas Kependudukan dan Pencatatan Sipil Kota Palu

2021 ◽  
Vol 3 (1) ◽  
pp. 27-38
Author(s):  
Burhanuddin Soenoe ◽  
Selfana Selfana ◽  
M Nur Alamsyah
Keyword(s):  
Quality Of Service ◽  
Data Collection ◽  
Secondary Data ◽  
Assistive Devices ◽  
Primary Data ◽  
Civil Registration ◽  
Identity Card ◽  
Identity Cards ◽  
Public Toilets

This study examines the Quality of Electronic Identity Card Services at the Department of Population and Civil Registration of Palu City. The types of data used are primary data and secondary data. Data collection techniques, carried out through observation, interviews, and documentation. Informant withdrawal technique using purposive. The number of informants in this study amounted to 5 people. The theory used is the theory of Zethmal, Parasuraman and Berry, which consists of 5 (five) aspects : tangibles, reliability, responsiveness, assurance and empathy. Based on the results of research conducted, that the quality of Electronic Identity Card Services at the Population and Civil Registration Office of Palu City is not optimal. First; tangibles, namely inadequate facilities and infrastructure such as the lack of space for waiting rooms and limited available seats, as well as public toilets that look unclean. But in terms of the appearance of the apparatus is quite good. Second; reliability, namely the ability of the apparatus to use assistive devices is good, it's just that the services provided do not fully refer to the service flow. Third; responsiveness, namely the response of the apparatus who received the applicant's complaint was very good, but the speed of processing electronic identity cards was not maximized. Fourth; assurance, which is the guarantee given by the apparatus to the applicants that is not on time. However, the permit fee charged is in accordance with applicable regulations. Fifth; empathy, namely the service provided is not discriminatory and the apparatus always provides courteous and friendly service. Thus, from the five aspects of service quality above, there are still several things that need to be addressed, so that the quality of service provided can be maximized.

scholarly journals Effect of Attractions, Social Media, Quality of Service and Facilities on Revisit Interest with Customer Satisfaction as Intervening Variables to Geopark Kaldera Toba in Sianjur Mulamula Village

2021 ◽  
Vol 8 (8) ◽  
pp. 342-348
Author(s):  
Agung Solikhin Harahap ◽  
Endang Sulistya Rini ◽  
Fadli .
Keyword(s):  
Social Media ◽  
Quality Of Service ◽  
Data Collection ◽  
Customer Satisfaction ◽  
Path Analysis ◽  
Hypothesis Testing ◽  
Intervening Variables

The purpose of this study was to determine and analyze effect of attractions, social media, quality of service and facilities on revisit interest with customer satisfaction as intervening variables to Geopark Kaldera Toba in Sianjur Mulamula Village. This type of research is descriptive quantitative with a research sample of 100 respondents who visited Sianjur Mulamula Village. Data collection techniques by distributing questionnaires to respondents. Hypothesis testing in this study was carried out using path analysis. The results of this study indicate that attractions has effect on customer satisfaction and revisit interest, quality of service has effect on customer satisfaction, and customer satisfaction has effect on revisit interest. While social media and facilities have no effect on customer satisfaction, and social media, quality of service, and facilities have no effect on revisit interest. Customer satisfaction is not able to mediate between social media with revisit interest, and customer satisfaction is able to mediate between attractions, quality of service, and facilities with interest in revisiting. Keywords: Attractions, Social Media, Quality of Service, Facilities, Revisit Interest, Customer Satisfaction.

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