scholarly journals Kualitas Pelayanan Kartu Tanda Penduduk Elektronik Di Dinas Kependudukan dan Pencatatan Sipil Kota Palu

2021 ◽  
Vol 3 (1) ◽  
pp. 27-38
Author(s):  
Burhanuddin Soenoe ◽  
Selfana Selfana ◽  
M Nur Alamsyah
Keyword(s):  
Quality Of Service ◽  
Data Collection ◽  
Secondary Data ◽  
Assistive Devices ◽  
Primary Data ◽  
Civil Registration ◽  
Identity Card ◽  
Identity Cards ◽  
Public Toilets

This study examines the Quality of Electronic Identity Card Services at the Department of Population and Civil Registration of Palu City. The types of data used are primary data and secondary data. Data collection techniques, carried out through observation, interviews, and documentation. Informant withdrawal technique using purposive. The number of informants in this study amounted to 5 people. The theory used is the theory of Zethmal, Parasuraman and Berry, which consists of 5 (five) aspects : tangibles, reliability, responsiveness, assurance and empathy. Based on the results of research conducted, that the quality of Electronic Identity Card Services at the Population and Civil Registration Office of Palu City is not optimal. First; tangibles, namely inadequate facilities and infrastructure such as the lack of space for waiting rooms and limited available seats, as well as public toilets that look unclean. But in terms of the appearance of the apparatus is quite good. Second; reliability, namely the ability of the apparatus to use assistive devices is good, it's just that the services provided do not fully refer to the service flow. Third; responsiveness, namely the response of the apparatus who received the applicant's complaint was very good, but the speed of processing electronic identity cards was not maximized. Fourth; assurance, which is the guarantee given by the apparatus to the applicants that is not on time. However, the permit fee charged is in accordance with applicable regulations. Fifth; empathy, namely the service provided is not discriminatory and the apparatus always provides courteous and friendly service. Thus, from the five aspects of service quality above, there are still several things that need to be addressed, so that the quality of service provided can be maximized.

scholarly journals Strategi Komite Olahraga Nasional Indonesia dalam Meningkatkan Prestasi Atlet di Provinsi Kalimantan Tengah

2016 ◽  
Vol 2 (2) ◽  
pp. 30-33
Author(s):  
Mambang Mambang ◽  
Fatmah Fatmah
Keyword(s):  
Qualitative Research ◽  
Quality Of Service ◽  
Data Collection ◽  
Research Methods ◽  
Performance Indicators ◽  
Secondary Data ◽  
Primary Data ◽  
Central Kalimantan ◽  
Organization And Management

The purpose of this study is to explain and describe the Strategy of the Indonesian National Sports Committee in improving the achievements of athletes in Central Kalimantan province. The type of research used in this study is descriptive with qualitative research methods. Sources of data in this study are primary data, namely the Deputy General Chair of KONI, Deputy Secretary of KONI, Division of Organization and Management, KONI staff, Athletes and Coaches. While secondary data comes from official documents related to this research such as sports medal data acquisition, and data collection techniques using interviews, observation, and documentation. The focus of his research is to get a clear picture of the Strategy of the Indonesian National Sports Committee in improving Athlete Achievements in Central Kalimantan Province. The results of this study are that the KONI Strategy in improving the achievements of athletes in Central Kalimantan Province is already good, because of the five Performance indicators there are three indicators that have gone well, Responsiveness, Responsibility, Accountability while the two indicators have not gone well are Productivity and Quality of Service

scholarly journals Model Pelayanan Administrasi Kependudukan Loket Desa Bebas Calo di Kabupaten Wonogiri

2021 ◽  
Vol 9 (2) ◽  
pp. 1
Author(s):  
Ardita Dinda Isnaeni
Keyword(s):  
Quality Of Service ◽  
Data Analysis ◽  
Data Collection ◽  
Data Reduction ◽  
Secondary Data ◽  
The Other ◽  
Government Policies ◽  
Data Presentation ◽  
Civil Registration

<p>This study describes and examines several problems, first, in the implementation of population administration services at the Loket Desa in Wonogiri Regency are touts-free. Second, the model of population administration service at the Loket Desa that is free of touts that can be applied by the Population and Civil Registration Office of Wonogiri Regency. This research is a descriptive empirical research using an inductive approach. The types of data used in this study are primary and secondary data. Data collection techniques used through documentation studies, interviews and observations. The data analysis of this research is data reduction, data presentation, conclusion drawing and verification</p><p>The widespread use of touts' services are still found in population administration services. This happened because people feels that services in population administration must go through complicated and long bureaucratic procedures. In fact, as bureaucratic reforms and government policies progressed, population administration services became easy, simple and free. On the other hand, using the services of touts makes management costs expensive and becomes an illustration of the low quality of service. Based on these problems, we need a new innovation that is "INFO CEPAT, INFO KILAT", by utilizing the WhatsApp application with the automatic reply method and as a means that can be used to find information about village counter services and can conduct consultations on population document issues. Hoped with this innovation, that the Loket Desa innovation service can be free from touts.</p>

PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN PLN RAYON KEDIRI KOTA (STUDI KASUS PEMBAYARAN REKENING LISTRIK DI PLN RAYON KEDIRI KOTA)

2019 ◽  
Vol 1 (2) ◽  
pp. 96
Author(s):  
Septiyan Budi Santoso ◽  
Heribertus Budi Santoso ◽  
Ana Komari
Keyword(s):  
Quality Of Service ◽  
Data Collection ◽  
Customer Satisfaction ◽  
Primary Data ◽  
Customer Complaints ◽  
Work Area

This study aims to determine how high the level of customer satisfaction with the service of PLN Rayon Kediri Kota, to determine the quality of service to customer satisfaction PLN Rayon Kediri Kota, to determine the response of the PLN Kediri Kota in dealing with customer complaints. This research was conducted in the work area of PLN Rayon Kediri Kota. The research time was on March 18, 2017 to March 24, 2017. In writing this thesis, the author uses primary data collection techniques, namely by distributing questionnaires to PLN Rayon Kediri Kota customers who come to the payment counter. and PLN District Kediri City services. Based on the results of the research, the quality of service conducted by PLN District Kediri Kota is sufficient to satisfy its customers, as evidenced by the results of a questionnaire that has been conducted on 100 respondents of PLN Rayon Kediri City.Penelitian ini bertujuan untuk mengetahui seberapa tinggi tingkat kepuasan pelanggan terhadap pelayanan PLN Rayon Kediri Kota, Untuk mengetahui kualitas pelayanan terhadap kepuasan pelanggan PLN Rayon Kediri Kota, Untuk mengetahui respons pihak PLN Kediri Kota dalam menghadapi keluhan pelanggannya. Penelitian ini dilakukan di wilayah kerja PLN Rayon Kediri Kota. Waktu penelitian pada tanggal 18 Maret 2017 sampai dengan 24 Maret 2017. Dalam penulisan skripsi ini, penulis menggunakan teknik pengumpulan data primer yaitu dengan membagikan kuesioner terhadap pelanggan PLN Rayon Kediri Kota yang datang ke loket pembayaran dan pelayanan PLN Rayon Kediri Kota. Berdasarkan hasil penelitian kualitas pelayanan yang dilakukan oleh PLN Rayon Kediri Kota sudah cukup memuaskan pelanggannya terbukti dengan hasil kuesioner yang telah dilakukan terhadap 100 responden PLN Rayon Kediri Kota.

PENGARUH HARGA DAN KUALITAS PRODUK TERHADAP LOYALITAS PELANGGAN ALUMUNIUM

2019 ◽  
Vol 7 (2) ◽  
Author(s):  
Widodo Widodo ◽  
Marshelly Chandra Kumala
Keyword(s):  
Data Collection ◽  
Product Quality ◽  
Customer Loyalty ◽  
Significant Influence ◽  
Secondary Data ◽  
Primary Data ◽  
Research Results ◽  
Is Research ◽  
Quality Of Products

<em>The objective of this is research was conducted to find out how the influence of the price and quality of products against customer loyalty at PT. Alakasa Extrusindo Jakarta. This research was conducted in Alakasa Extrusindo PT by doing data collection, through the primary data and secondary data.  The research results showed that the simultaneous price variables  and product quality  has a positive and significant effect against the variable customer loyalty. partially showed that price variables has a positive and significant influence towards customer loyalty. And partially showed that product quality variables  has a positive and significant influence towards customer loyalty</em>

Quality of Services Publishing Record of Fisheries (BPKP) in The Marine and Fisheries Office South Sumatera Province

2018 ◽  
Vol 1 (2) ◽  
pp. 25-32
Author(s):  
Galamda Israk ◽  
Slamet Widodo ◽  
Andy Alfatih
Keyword(s):  
Quality Of Service ◽  
Data Collection ◽  
Service Quality ◽  
Participant Observation ◽  
Secondary Data ◽  
Likert Scale ◽  
Quality Of Services ◽  
Fishing Vessels ◽  
Scale Assessment

ABSTRACT This study aims to determine the quality of service issuance of Proof of Registration of Fishing Vessels (BPKP) in the Department of Maritime Affairs and Fisheries of South Sumatra Province and what factors influence it. Data collection techniques used were the distribution of questionnaires to 60 respondents who were capture fisheries business actors with a Likert Scale assessment, as well as conducting unstructured interviews, non-participant observation and secondary data collection. The dimensions used are tangible, reliability, responsiveness, assurance and empathy. The value of service quality based on tangible dimensions is 4.2 or good, based on the reliability dimension is 4.1 or good, the responsiveness dimension is 4.0 or good, the guarantee dimension is 4.1 or good, and based on the empathy dimension is 4.1 or good. Of all these parameters, it was concluded that the quality of BPKP issuance services in the Department of Maritime Affairs and Fisheries of South Sumatra Province in 2016 was good with a score of 4.1. The conclusion is based on an assessment of an average of 58 respondents or 97.4% of respondents.

scholarly journals Analisis Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan (Studi Kasus: Pamella Empat Supermarket)

2018 ◽  
Vol 26 (2) ◽  
pp. 210-225
Author(s):  
Riska Maulani ◽  
Yunita Fitri W
Keyword(s):  
Quality Of Service ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Quantitative Research ◽  
Secondary Data ◽  
Total Sample ◽  
Primary Data ◽  
Probability Sample ◽  
Sample Technique

The purpose of this study to determine the effect of service quality on customer satisfaction simultaneously. The type of research used in this study is quantitative research. This research uses primary data and secondary data. While the sample technique used is a non-probability sample that uses a total sample of 100 respondents. Based on the results of this study, the quality of service consisting of reliability (reliability) X1, tangible X2, X3 responses, assurance and certainty (assurance) X4, and empathy (empathy) X5 affect customer satisfaction (Y) simultaneously or simultaneously.

scholarly journals ANALISIS TINGKAT KEPUASAN KONSUMEN TERHADAP PRODUK KOPI DAN PELAYANAN DI RUMAH KOPI BILLY CABANG MEGAMAS MANADO

2016 ◽  
Vol 12 (3A) ◽  
pp. 11
Author(s):  
Jimmy Rezky Torey ◽  
Oktavianus ., Porajouw ◽  
Tommy F. Lolowang
Keyword(s):  
Quality Of Service ◽  
Data Collection ◽  
Consumer Satisfaction ◽  
Descriptive Analysis ◽  
Attitude Scale ◽  
Consumer Products ◽  
Measurement Scale ◽  
Primary Data ◽  
Qualitative Descriptive

This research aims to measure the level of consumer satisfaction toward coffee products and services in the House Coffee Billy Branches Megamas Manado. The Data used in this research is the primary data. The primary data obtained using the technique of the interview directly to respondents, in this case the consumer products coffee in the coffee House Billy Branches Megamas Manado, using a list of questions (questionnaire) as the tool in data collection. The method used in the sampling is sampling accindental. Analysis of the data that is used is a qualitative descriptive analysis is analyzed using the measurement scale Likert attitude scale installation design and presented using the list of the table and numbers. The results of this research shows that the measurement of the level of consumer satisfaction in the house of coffee Billy Branches Megamas Manado in terms of coffee products and services achieve total score loading data of 2.090 that shows the number of the index measuring consumer satisfaction of 83.6% and is considered very satisfied. This shows that consumers are very satisfied with the coffee products offered and the services provided by the employees in the House Coffee Billy Branches Megamas Manado and to increase consumer satisfaction in terms of product and services, Coffee House party Billy Branches Megamas Manado must pay attention to the quality of coffee products and quality of service offered. This is very important in order to maintain the customers and get more customers and increase sales

scholarly journals KUALITAS PELAYANAN BAGI KEPUASAN KONSUMEN PEMBELI RUMAH GRAND CITY BALIKPAPAN

Jurnal Edueco ◽  
2018 ◽  
Vol 1 (2) ◽  
pp. 18-25
Author(s):  
Maryanti Maryanti ◽  
Casmudi Casmudi ◽  
Ashari Sofyaun
Keyword(s):  
Quality Of Service ◽  
Data Analysis ◽  
Data Collection ◽  
Data Reduction ◽  
Data Sources ◽  
Primary Data ◽  
Data Display ◽  
Group Management ◽  
Analysis Techniques

Serve is a part of action/service for others to be able to meet the needs and desires. Customers satisfaction might be checked by comparing the expectations of consumers with the desired quality of service what they receive in fact. This research was conducted to find out how customer satisfaction with the quality of service the management of Grand City Balikpapan. Research used qualitative methods. Data sources are secondary and primary data. Data collection techniques through interviews, observation, documentation and triangulation. Data collection instruments through the interview grid with the 5W + 1H method. The validity of the data was examined through triangulation and data analysis techniques using data reduction, data display and drawing conclusions or verification (conlusion drawing / verification). Finally Grand City Balikpapan consumers have been satisfied with the quality of service provided by the Sinarmas Land Group management.

scholarly journals Analisis Yuridis Terhadap Kedudukan Anak Hasil Perkawinan Siri

2021 ◽  
Vol 9 (2) ◽  
pp. 55
Author(s):  
Bella Yulfarida
Keyword(s):  
Data Collection ◽  
Legal Status ◽  
Secondary Data ◽  
Data Sources ◽  
Primary Data ◽  
Constitutional Court ◽  
Civil Registration ◽  
Legal Position ◽  
Data Source ◽  
Secondary Data Sources

<p>The purpose of this study is to determine the juridical analysis of the position of the child, the legal status of the child and to find out the government's efforts to overcome the position of the child from an unregistered marriage. This type of research is an empirical descriptive qualitative. The data source uses primary data sources and secondary data sources. Data collection techniques are interviews, observation and documentation. The results of the study indicate that children resulting from unregistered marriages are registered and then registered in the civil registration in order to obtain a legal legal position. The legal status of unmarried children is that after the Decision of the Constitutional Court Number 46/PUU-VIII/2010, if it can be proven based on science and technology and/or other evidence, it turns out that they are related by blood as their father, then they are entitled to inherit from their father. The government's effort in overcoming the position of children from unregistered marriages is to socialize so that siri couples become legal marriages, namely by registering with marriage istbat and re-marrying.</p><p>Keywords: legal status, legal status, children, unregistered marriage</p>

KEKUATAN HUKUM PENCATATAN PERJANJIAN PERKAWINAN BAGI PARA PIHAK (Studi Kasus di Dinas Kependudukan dan Pencatatan Sipil Kota Surakarta)

2019 ◽  
Vol 7 (2) ◽  
pp. 205
Author(s):  
Gusti Muhammad Faruq Abdul Hakim Sutikno ◽  
Hudi Asrori
Keyword(s):  
Data Collection ◽  
Secondary Data ◽  
Third Party ◽  
Primary Data ◽  
Study Analysis ◽  
Literature Study ◽  
Legal Research ◽  
Civil Registration ◽  
Legal Power ◽  
Study Sites

<p>Abstract<br />This article aims to find out why a marriage agreement should be registered to the Department of Population and Civil Registration, and find out what if the marriage agreement is not registered. This research is a descriptive empirical legal research. The types of data used consist of primary data, secondary data including primary legal materials, secondary legal materials, tertiary legal materials. The location of this research is in the Department of Population and Civil Registration of Surakarta. Data collection techniques used are interviews and literature study. Analysis of data used is with the data collection stage in the study sites and analyzed more thoroughly, then after presented the verification and drawn a conclusion. Based on the results of the study the conclusions are derived, First, the marriage agreement needs to be registered because the marriage agreement is an orderly administration of population, to fulfill the principle of publicity and binding on third parties, as a means of verification and judge consideration in court, as a measure of public legal awareness. Second, a marriage agreements which is not registered to the Department of Population and Civil Registration will apply only to the party that created it, and will not bind on any third party.</p><p>Keywords: Legal Power; Marriage Agreement; Registration of Marriage Agreement.</p><p>Abstrak<br />Artikel ini bertujuan untuk mengetahui  perjanjian perkawinan harus dicatatkan ke Dinas Kependudukan dan Pencatatan Sipil, dan mengetahui apabila perjanjian perkawinan tersebut tidak didaftarkan. Penelitian ini adalah penelitian hukum empiris yang bersifat deskriptif. Jenis data yang digunakan terdiri dari data primer, data sekunder yang mencakup bahan hukum primer, bahan hukum sekunder, bahan hukum tersier. Lokasi penelitian ini berada di Dinas Kependudukan dan Pencatatan Sipil Kota Surakarta. Teknik pengumpulan data yang digunakan yaitu wawancara dan studi kepustakaan. Analisis data yang digunakan adalah dengan tahap pengumpulan data di lokasi penelitian dan dianalisis secara lebih teliti, kemudian setelah tersaji dilakukan verifikasi dan ditarik sebuah kesimpulan. Berdasarkan hasil penelitian dan pembahasan dihasilkan simpulan, Kesatu, perjanjian perkawinan perlu dicatatkan karena perjanjian perkawinan sebagai tertib administrasi kependudukan, untuk memenuhi asas publisitas dan mengikat pihak ketiga, sebagai alat pembuktian dan pertimbangan hakim didalam persidangan, sebagai alat ukur kesadaran hukum masyarakat. Kedua, perjanjian perkawinan yang tidak dicatatkan ke Dinas Kependudukan dan Pencatatan Sipil hanya akan berlaku bagi pihak yang membuatnya, dan<br />tidak mengikat pihak ketiga.</p><p>Kata Kunci: Kekuatan Hukum; Perjanjian Perkawinan; Pencatatan Perjanjian Perkawinan</p>

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