Communication and Core Conditions in Rapport Building: A Case Study

2015 ◽  
Vol 7 (2) ◽  
pp. 216-243
Author(s):  
Vladimir Žegarac ◽  
Joy Caley ◽  
Joanna Bhatti
Keyword(s):  
Critical Incident ◽  
Educational Practice ◽  
Problem Situation ◽  
Complex Interplay ◽  
Carl Rogers ◽  
Individual Culture ◽  
Cultural Boundaries ◽  
Rapport Building ◽  
Core Conditions

The main aim of this article is to show how difficulties in communication across cultural boundaries can be addressed effectively by taking account of the complex interplay between individual, culture-specific and universal aspects of social interaction. The article considers an unconventional, creative and effective approach to dealing with a critical incident situation that arose in an intercultural EFL classroom. The description and analysis of the problem situation draw on Carl Rogers’ (see Kirschenbaum and Henderson, 1989) core conditions for facilitative educational practice and the key concepts of Relevance-theoretic pragmatics (Sperber and Wilson, 1986, 1995), showing how the mechanisms of communication can be used in building positive rapport between the interactants as whole integrated individuals.

Optimales Layout einer Walderschliessung

2016 ◽  
Vol 167 (5) ◽  
pp. 294-301
Author(s):  
Leo Bont
Keyword(s):  
Road Network ◽  
Spatial Arrangement ◽  
Problem Situation ◽  
Optimal Layout ◽  
Forest Road ◽  
The Road ◽  
Network Cost ◽  
User Friendly ◽  
Short Time

Optimal layout of a forest road network The road network is the backbone of forest management. When creating or redesigning a forest road network, one important question is how to shape the layout, this means to fix the spatial arrangement and the dimensioning standard of the roads. We consider two kinds of layout problems. First, new forest road network in an area without any such development yet, and second, redesign of existing road network for actual requirements. For each problem situation, we will present a method that allows to detect automatically the optimal road and harvesting layout. The method aims to identify a road network that concurrently minimizes the harvesting cost, the road network cost (construction and maintenance) and the hauling cost over the entire life cycle. Ecological issues can be considered as well. The method will be presented and discussed with the help of two case studies. The main benefit of the application of optimization tools consists in an objective-based planning, which allows to check and compare different scenarios and objectives within a short time. The responses coming from the case study regions were highly positive: practitioners suggest to make those methods a standard practice and to further develop the prototype to a user-friendly expert software.

scholarly journals The reasons women choose and stay in a geology major: a qualitative multi-case analysis

2021 ◽  
Vol 3 (1) ◽  
Author(s):  
Ron E. Gray ◽  
Alexis T. Riche ◽  
Isabel J. Shinnick-Gordon ◽  
James C. Sample
Keyword(s):  
Role Models ◽  
Critical Incident ◽  
Earth Science ◽  
Time Period ◽  
The Usa ◽  
Data Source ◽  
Introductory Classes ◽  
Iterative Coding ◽  
As Relationship

AbstractDespite earning half of all science and engineering undergraduate degrees between 2007 and 2016 in the USA, women were awarded only 39% of earth science degrees in the same time period. In order to better understand why women are both choosing and staying in geology programs, we conducted a multi-case study of nine current female undergraduate geology majors at a large public university in the USA within a department that is at gender parity among its undergraduate majors. The main data source was audio-recorded critical incident interviews of each participant. Data from the interviews were analyzed through an iterative coding process using codes adapted from previous studies that focused on factors both internal and external to the department. The students said that personal interests, influence by others outside of the department, and introductory classes attracted them to the geology program, but once declared, departmental factors such as relationship with faculty caused them to stay. We also found an emphasis on female role models, especially those teaching introductory courses. We believe this study offers important insights into the ways in which factors leading to recruitment and retention play out in the lived experiences of female geology majors.

scholarly journals International Industrial Internship: A Case Study from a Japanese Engineering University Perspective

2021 ◽  
Vol 11 (4) ◽  
pp. 156
Author(s):  
Wai Kian Tan ◽  
Minoru Umemoto
Keyword(s):  
Foreign Students ◽  
Engineering Students ◽  
Participation Rate ◽  
Japanese Students ◽  
International Internship ◽  
Rapport Building ◽  
Development Goals ◽  
International Internships ◽  
Internship Programs

In this globalization-focused era, the demand for globalized engineers in the creation of borderless societies is increasing. Despite the initiatives by the Japanese government to promote internalization through increasing the intake of foreign students, the exposures gained by the Japanese students from these programs are minimal. For years, internship has been used globally as a platform for training and educating future engineers, but only a few studies have examined the proactive transformation from domestic to international internship. International internships overseas offer a completely new dimension of experiences when carried out in multicultural environments. This article reports and offers evidence of a Japanese engineering university’s rapid global internship reform strategy toward the expansion of international internships in Malaysia. This paper provides insights into the process, from initial setup to implementation of the internship program covering all the necessary preparation and support. From the establishment of an overseas collaboration base and rapport building with hosting industries, the systematic steps taken are reported. Regarding the internship program, feedback from Japanese engineering students who completed their internships show improved satisfaction due to continuous improvement of the internship program with progressing years. It was also discovered that the low participation rate in overseas internship by Japanese students is not due to their inward-looking temperament, but due to the lack of internship program availability that is administered with sufficient preparation enabling them to challenge themselves in a new environment. The challenges encountered in the program, and the sustainable improvements made in alignment with sustainable development goals toward equitable quality education and promotion of lifelong learning are also stated. In this paper, the future perspectives and outlook of internships are also described considering today’s rapid technological advancements and the fast-changing needs of industries, which require future internship programs to have flexible approaches and ideologies.

scholarly journals BRINGING SYSTEMIC DESIGN IN THE EDUCATIONAL PRACTICE: THE CASE OF GENDER EQUALITY IN AN ACADEMIC CONTEXT

2021 ◽  
Vol 1 ◽  
pp. 581-590
Author(s):  
Alexis JP Jacoby ◽  
Kristel Van Ael
Keyword(s):  
Gender Inequality ◽  
Design Education ◽  
Educational Practice ◽  
Design Approach ◽  
Academic Context ◽  
Traditional Design ◽  
Systemic Problems ◽  
Societal Problems ◽  
Systemic Design

AbstractThe field of design practice and design education is reaching out to address problems that cannot be solved by introducing a single product or service. Complex societal problems such as gender inequality cannot be solved using a traditional problem-solving oriented design approach. The specific characteristics of these problems require new ways of dealing with the dynamics, scale and complexity of the problem.Systemic design is a design approach integrating systems thinking in combination with more traditional design methodologies, addressing complex and systemic problems. This paper reports a systemic design approach in an educational context for the case of academic gender inequality. We show the way the problem was addressed and how design students were invited to take a systemic perspective, provide integrated interventions and take first steps in providing instruments for implementation. We conclude with the learnings from this case study, both on the process and the results.

scholarly journals A Educação Ambiental no Ecoturismo e no Turismo de Aventura: estudo de caso do Parque Estadual da Serra do Mar, Núcleo Santa Virgínia (SP)

2017 ◽  
Vol 10 (2) ◽  
Author(s):  
Renato Bacchi ◽  
Odaléia Telles Marcondes Machado Queiroz ◽  
Zysman Neiman
Keyword(s):  
Environmental Education ◽  
Natural Environment ◽  
Educational Practice ◽  
Clear Definition ◽  
Conservation Unit ◽  
Serra Do Mar ◽  
Adventure Tourism ◽  
Semistructured Interviews ◽  
The Subject

O presente estudo foi realizado no Parque Estadual da Serra do Mar, Núcleo Santa Virgínia (SP), local de grandes atrativos ecoturísticos, sendo sua visitação voltada para as trilhas e o rafting, prática que ocorre no Rio Paraibuna com o uso de botes. Visitantes são acompanhados por monitores, ambiente propício para a realização de um estudo de caso que busca analisar quanti-qualitativamente a Educação Ambiental no ecoturismo e no turismo de aventura. Questionários foram aplicados aos turistas, entrevistas semiestruturadas aos monitores ambientais, à operadora de rafting que atua no local ao gestor da unidade. Foi realizada observação participante nas trilhas e no rafting. Verificou-se que a grande maioria dos visitantes está aberta à Educação Ambiental, a praticar o ecoturismo para ter contato com a natureza e aprender algo novo. Percebeu-se que existe um esforço da gestão do Núcleo Santa Virgínia, e dos monitores para realizar a prática educativa, porém ainda não há uma definição clara por parte destes do que seria a Educação Ambiental. A falta de discussão sobre o tema e a não percepção dos potenciais e limitações da Educação Ambiental no ecoturismo local pode levar a esforços que não gerem as transformações desejadas, apesar do potencial intrínseco do ambiente natural em proporcionar mudanças de visão e atitudes individuais. Environmental Education in Ecotourism and Adventure Tourism: case study of Serra do Mar State Park, Santa Virgínia Nucleus (SP, Brazil) ABSTRACT This study was conducted in Parque Estadual da Serra do Mar, Núcleo Santa Virgínia - SP, site of major ecotourism attractions, being the visitation oriented for trekking and rafting, a practice that occurs in Rio Paraibuna, using boats. Visitors are accompanied by monitors, a favorable environment for the conduct of a case study that seeks to analyze quantitative and qualitative the environmental education in ecotourism and adventure tourism. Questionnaires were applied to tourists, semistructured interviews to environmental monitors, rafting operator and the manager of the conservation unit. Participant observations on the trails and rafting were done. The vast majority of visitors is open for environmental education, to practice ecotourism to have contact with nature and learn something new. It was noticed that there is an effort of the management of Santa Virgínia, and monitors to conduct educational practice during the tours, but there is still no clear definition on the part of those about what would be environmental education. The lack of discussion on the subject and the no perception of the potential and the limitations of environmental education in local ecotourism can lead to efforts that do not generate the desired transformations, despite the intrinsic potential of the natural environment to provide changes in view and in individual attitudes. KEYWORDS: Ecotourism; Environmental education; Parque Estadual da Serra do Mar; Núcleo Santa Virgínia; Case Study.

Bringing Service Standards to Life

2015 ◽  
pp. 154-181
Author(s):  
Julie Kwan ◽  
Stephanie Clark ◽  
Steven W. Villachica
Keyword(s):  
Customer Service ◽  
Critical Incident ◽  
Gap Analysis ◽  
Background Information ◽  
Organizational Analysis ◽  
Performance Gap ◽  
Cause Analysis ◽  
Nonprofit Agency ◽  
Service Standards

This case study describes the efforts of performance consultants to improve the extent to which staff and volunteers at a nonprofit agency performed according to their customer service standards. After providing background information about the organization and its service standards, the case study describes the existing performance gap regarding the standards and the consultants' response to the client's initial request for training. The case study describes the performance analysis the consultants conducted, including the gap analysis, organizational analysis, environmental analysis, and cause analysis. The case study also describes the task analysis that the consultants conducted using the critical incident technique. The case study concludes with a description of how the consultants created the resulting training, and the effect of the training on the sponsoring organization.

The Schooling Experiences of African Youth From Refugee Backgrounds in South Australia

2019 ◽  
pp. 1479-1505
Author(s):  
Svetlana M. King ◽  
Laurence Owens
Keyword(s):  
English Language ◽  
Service Providers ◽  
South Australia ◽  
Educational Practice ◽  
Career Pathways ◽  
Longitudinal Case Study ◽  
African Students ◽  
African Community ◽  
African Youth

African students from refugee backgrounds constitute a special group in Australian schools because of their complex lives and previous schooling and life experiences that are unlike most of their non-refugee peers. This chapter draws upon findings from a collaborative, longitudinal case study that sought to understand the education and career pathways of African students from refugee backgrounds from the perspectives of African youth, educators, service providers, and South Australian African community leaders and elders. Qualitative analysis revealed six key influences that shape these pathways: previous schooling; English language skills; Australian schooling challenges and support; family support, academic achievement; and post-school preparation. This chapter presents the case study of a single student that, although unique in its circumstances, is representative of key findings from the larger study. Implications for educational practice are then described with a view to facilitating educational participation and success amongst this particular group of young people.

Risk Management in Distributed IT Projects

2008 ◽  
pp. 2865-2888
Author(s):  
Rafael Prikladnicki ◽  
Roberto Evaristo ◽  
Jorge Luis Nicolas Audy ◽  
Marcelo Hideki Yamaguti
Keyword(s):  
Risk Management ◽  
Management Process ◽  
Time Zone ◽  
It Projects ◽  
Cultural Boundaries ◽  
Integrated Risk ◽  
Risk Management Process ◽  
Development Center ◽  
Practical Implications

Distributed IT projects exhibit certain features that make them fundamentally different from traditional co-located projects, not only involving additional steps and decisions, but also impacting the risk management process. The goal of this paper is to discuss these impacts and to suggest the development of an integrated risk management process taking into account site dispersion, time zone difference, and cultural boundaries not only at the operational, but also at the tactical and strategic level. We also report results of an exploratory case study conducted in a software development center (a Brazilian subsidiary of a U.S. corporation) in support of such a model, and conclude with a discussion of theoretical and practical implications of our work.

Risk Management in Distributed IT Projects

2009 ◽  
pp. 1243-1257
Author(s):  
Rafael Prikladnicki ◽  
Roberto Evaristo ◽  
Jorge Luis Nicolas Audy ◽  
Marcelo Hideki Yamaguti
Keyword(s):  
Risk Management ◽  
Management Process ◽  
Time Zone ◽  
It Projects ◽  
Cultural Boundaries ◽  
Integrated Risk ◽  
Risk Management Process ◽  
Development Center ◽  
Practical Implications

Distributed IT projects exhibit certain features that make them fundamentally different from traditional co-located projects, not only involving additional steps and decisions, but also impacting the risk management process. The goal of this paper is to discuss these impacts and to suggest the development of an integrated risk management process taking into account site dispersion, time zone difference, and cultural boundaries not only at the operational, but also at the tactical and strategic level. We also report results of an exploratory case study conducted in a software development center (a Brazilian subsidiary of a U.S. corporation) in support of such a model, and conclude with a discussion of theoretical and practical implications of our work.

scholarly journals Postgraduate students’ perceptions of what makes for effective assessment feedback: a case study of a clinical masters course

2020 ◽  
pp. postgradmedj-2020-137538
Author(s):  
Sofia Hadjieconomou ◽  
Michal Tombs
Keyword(s):  
Critical Incident ◽  
Future Research ◽  
Postgraduate Students ◽  
Effective Feedback ◽  
Assessment Feedback ◽  
Grammatical Errors ◽  
Feedback Content ◽  
Effective Assessment ◽  
Practical Implications

The purpose of this study was to examine postgraduate students’ perceptions of assessment feedback. Using the Critical Incident Technique, students enrolled on a taught clinical course were asked for their perceptions of effective and ineffective examples of assessment feedback. The data were analysed using thematic analysis and nine themes emerged that capture perceptions associated with feedback content and feedback process. Students perceived effective feedback if it was specific and clear, using positive tone of language. They expressed a preference for feedback that is delivered in a standardised format, reflecting the grades given, individualised, and when the marking criteria is explicit and enables dialogue with the marker. Students perceived feedback to be ineffective when it focused on grammatical errors rather than content, when it was provided by anonymous graders and if it was too personal. Timeliness of feedback was also important to participants. Practical implications and suggestions for future research are highlighted in this paper.

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