The role of information and communications technology in the transformation of government and citizen trust

2019 ◽  
Vol 86 (4) ◽  
pp. 708-728 ◽  
Author(s):  
Mohamed Mahmood ◽  
Vishanth Weerakkody ◽  
Weifeng Chen

We present an empirically tested conceptual model based on exit–voice theory to study the influence of information and communications technology-enabled transformation of government on citizen trust in government. We conceptualize and address the key factors affecting the influence of transformation of government on citizen trust, including government performance and transparency. Based on 313 survey responses from citizens in Bahrain, the top-ranked country in information and communications technology adoption in the Gulf Cooperation Council region, we test government performance and transparency as mediators between transformation of government and citizen trust. The resulting preliminary insights on the measurement and manifestation of citizen trust in the context of information and communications technology-enabled transformation of government have multiple policy implications and extend our understanding of how information and communications technology-enabled transformation of government can improve the government–citizen relationship and digital services adoption. Points for practitioners To fundamentally change the core functions of government, information and communications technology-enabled transformation of government must move beyond the simple digitization and web enabling of processes. Information and communications technology-enabled transformation of government has the potential to address declining citizen trust in government by improving transparency and performance. The success of information and communications technology-enabled transformation of government in Bahrain is attributable to its small size and demographic composition, the relative maturity of digital government initiatives, and the complete commitment of the government to information and communications technology-enabled transformation of government.

2020 ◽  
pp. 097674792096686
Author(s):  
Yudhvir Singh ◽  
Ram Milan

Public sector banks have been merged by the government in the last few years. This is the rationale behind conducting this study. The purpose of this article is to determine the factors affecting the performance of public sector banks in India and the interrelationship between bank-specific determinants and performance of public sector banks. In this article, we shall analyse the financial data of all the public sector commercial banks for a period spread across 11 years (2009–2019); Capital adequacy, Assets quality, Management efficiency, Earning, and Liquidity (CAMEL) has been used as a performance determinant; system generalised method of moments (GMM) analysis has been used to find the effect of determinants on the performance measurement of public sector banks; and CCA (canonical correlation analysis) has been used to find the interrelationship between the bank-specific determinants and the performance of public sector banks. The finding has important implications in terms of performance in the banking sector. Certain limitations of this study are: It is based on secondary data. The study only covers the financial aspects and not the non-financial aspects. It is found that the asset quality is negatively related with performance of public sector banks. Liquidity and inflation are inversely related to performance of public sector banks in India. Capital adequacy is positively related with banks’ performance, but inversely related with banks’ interest margin. GDP growth has a significant positive impact on banks’ performance, but inversely related with banks’ interest income. Inflation rate is inversely related with banks’ performance. Banking sector reforms are insignificantly related with banks’ performance.


2021 ◽  
Vol 22 (2) ◽  
pp. 348-363
Author(s):  
Damian Boniface Sambuo ◽  
Stephen Kirama ◽  
Kitala Malamsha

Determination of fish landing price is important, as the same contributes to the structure, conduct and performance of the fish market in Lake Victoria. Determination of relevant landing price is a gap to console between fishermen, agents (middlemen), processors and the government. The main objective of this study was therefore to examine fish price determination. Specifically, to examine the methods for fish price determination and analyse factors that affect fish landing price in Lake Victoria, a cross-sectional design was employed, and 300 respondents were randomly selected from two district councils, namely, Sengerema and Buchosa. Both qualitative and quantitative data were analysed using descriptive statistics and inferential analysis. Findings show that landing price is determined through formal negotiation with processors, consultation with other traders, informal negotiation with buyers and Beach Management Unit (BMU). The study concluded that these are the common methods used to determine landing prices. Also, distance from fishing to onshore landing centres, market information channels, age and experiences of the fishermen are the factors significantly found affecting landing price. It is recommended that the mechanism for setting up fishery price, fish market structure, fishery information and the formation of fishery regulatory body needs fishery policy and sector reforms that mark the determination of fish landing price.


Author(s):  
Ubena John

This chapter analyses the use of e-Documents and e-Signatures in Tanzania with a view of establishing their legal status, applicability, and the future of such technologies in e-Government systems. That is important as Information and Communications Technology (ICT) is widely employed in Tanzania. Moreover, the development and application of information systems is influenced by law. Therefore, the problem investigated is twofold: First, legal status, validity, and admissibility of e-Documents and e-Signatures in evidence in Tanzania are questioned. Second, the challenges facing the establishment of e-Government in Tanzania are explored. The chapter is a qualitative study, i.e. library- and desk-based research. Various literatures focusing on e-Documents and e-Signatures are reviewed, analysed, and evaluated so as to draw a conclusion on the relevancy of e-Documents and e-Signatures in the e-Government projects in Tanzania. The literature analysis conducted found that there is a lack of legal framework to recognize e-Documents and e-Signatures compounded with poor ICT infrastructure in Tanzania. This scenario puts e-Government endeavours at risk. It is recommended that the government should enact the laws to recognise e-Documents and e-Signatures to boost e-Commerce as well as e-Government.


2015 ◽  
Vol 16 (4) ◽  
pp. 291-307 ◽  
Author(s):  
Geoff Desa ◽  
James L. Koch

This case follows the early developments of Drishtee, an Indian social enterprise, and the evolving thoughts of its CEO – Satyan Mishra. Drishtee, founded in 2001, was initially developed to address opportunities in information and communications technology (ICT) in rural India and scaled to serve people in over 9,000 villages. While the initial social opportunity appeared to be fairly straightforward (to provide fee-based digital government documents to rural citizens), a deeper analysis of the social problem leads the reader into the tangled world of social business. The venture faces regulatory and disintermediation challenges when trying to scale the provision of government services. As the venture starts to scale, it faces two distinct pivot points: first, when deciding whether to maintain a partnership with the government and, second, when trying to create a financially viable business model. The reader bears witness to the underlying tensions between social mission and market pressures as the company evolves from a government service provider to a commercial kiosk operator.


2017 ◽  
Vol 12 (2) ◽  
Author(s):  
Engelita O. Kneefel ◽  
Jullie J. Sondakh ◽  
Lidia Mawikere

This research aims to and analyze the effect of APIP Ethical Codes (Integrity, Objectivity, Privacy, and Capability) through the performance of auditor in Maluku Utara Provincial Inspectorate which used quantitative method, with the multiple regression models. The research population is 44 Auditors and sampel is 44 Auditors. Primary data obtained by quistionaire distribution throughout 44 respondents which all fullfiled and operable. Independent variable of this research is APIP Ethical Codes (Integrity, Objectivity, Privacy, and Capability), and dependent variable is government performance of auditor. Regards to the result, therefore variable that APIP Ethical Codes simultaneously affect the government performance of auditor and partial that variable Objectivity affect the government performance of auditor, whereas variable Integrity, Privacy, and Capability rejected government performance of auditor.Keywords : Integrity, Objectivity, Privacy, Capability, And Performance Of Auditor


Author(s):  
Krishna Kulin Trivedi

Today in the 21st century, the digitalization is the global trend, and it is the digital age. Today technology is a boon and has removed the global borders and has made the whole globe a small village. Technology has made the things easier, quicker, transparent, faster, efficient and so there is a need to adopt digitalization in every areas. E-Governance also known as Electronic Governance is the use of Information and Communications Technology for providing the government services to the nationals and organizations, for exchange of information transactions and other various services etc. and making the rules and procedure transparent. This Research paper focuses on the E-Governance in India which is a simplifying solution to all i.e. Government, nationals and organizations.


2011 ◽  
Vol 9 (1) ◽  
Author(s):  
Fiona French ◽  
Ian Cumpson ◽  
Ruth Wood

The original concept was to create a 'simulation' which would provide trainee teachers, specializing in Information and Communications Technology (ICT) with the opportunity to explore a primary school environment. Within the simulation, factors affecting the development and implementation of ICT would be modelled so that trainees would be able to develop the skills, knowledge and understanding necessary to identify appropriate strategies to overcome the limitations. To this end, we have developed Allsorts Primary - the prototype of a simulated interactive environment, representing a typical primary school.DOI:10.1080/09687760108656775 


2011 ◽  
pp. 98-110 ◽  
Author(s):  
Nicolae Costake

“Digital government” (DG), “online government,” “e-government (eGvt),” and “e-governance (eG)” are widely used terms. They suggest the use of modern information and communications technology (ICT) in the governance of socio-economic systems (SES). It is widely accepted that the goal consists in increasing the performance of the governance. This can be considered in the sense of improving the services provided to citizens and organizations and also of improving the socio-economic development. There are still various points of view concerning the scope and strategy. The purpose of the present article, based on existing results and trends, is to propose a set of general requirements for the informatized governance of socio-economic systems.


2017 ◽  
Vol 8 (1) ◽  
pp. 23-35 ◽  
Author(s):  
Yas A. Alsultanny ◽  
Fatma M. Alnassar

Due to the advancement of information and communications technology, most of the businesses and services have transformed into an e-businesses and e-services. The organizations are facing a great deal of pressure from regulators to move toward green IT. The aim of this article is to evaluate the factors affecting on green IT readiness from the perspective of IT users, a questionnaire designed for this purpose. The questionnaire divided into two parts, the first part for demographics information, and the second part contains 34 statements divided into 6 factors. There are 460 respondents to the questionnaire. The results of the data analysis showed that the factors, technology and attitude have an agreed degree of agreement, while the practice, policy, governance, and green IT readiness have a neutral degree of agreement. The governance factor has the highest effect on green IT readiness. The article recommends the ministries of electricity must be increasing the awareness for green IT as part of their awareness for power consumption saving.


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