The Role of Frontline Employees’ Competitive Intelligence and Intraorganizational Social Capital in Driving Customer Outcomes

2020 ◽  
pp. 109467052095807
Author(s):  
Ashish Kalra ◽  
Raj Agnihotri ◽  
Elten Briggs

Grounded in social capital theory, this study explores the influence of intraorganizational social capital on frontline employees’ (FLEs) competitive intelligence activities and the subsequent effects of engaging in competitive intelligence on their information communication behavior and relational customer outcomes. We empirically test the hypothesized relationships using multisource, multi-industry data collected from business-to-business (B2B) FLEs and their customers. The results indicate that bridging social capital directly relates to FLEs’ competitive intelligence activities, while bonding social capital functions as a positive moderator of this relationship. Job autonomy also positively moderates the relationship between bridging social capital and competitive intelligence. Results further indicate that FLEs’ competitive intelligence directly and positively relates to customers’ perception of information communication, which positively influences customer loyalty and engagement behavior. These results indicate that the firms’ cultivation of social capital can improve the capability of their FLEs to provide information-based service to industrial customers.

2020 ◽  
Vol 120 (5) ◽  
pp. 903-922
Author(s):  
Yung-Shen Yen ◽  
Mei-Chun Chen ◽  
Chun-Hsiung Su

PurposeThis study aims to explore the impact of social capital on job performance when workers interact with coworkers through social media in organizations.Design/methodology/approachStructural equation modeling was conducted, and a sample of 230 workers in Taiwan was investigated.FindingsThis study found that bonding social capital has a greater impact on job performance than bridging social capital for interactions among coworkers through social media in organizations. Moreover, bridging social capital affects job performance more strongly for male workers than for female workers, but bonding social capital affects job performance more strongly for female workers than for male workers.Research limitations/implicationsThis study extended social capital theory by adding the mediating effects of job satisfaction and relational satisfaction and the moderating effect of gender into the model.Practical implicationsThis study suggests that company managers need to train workers how to use social media to appropriate their affordances and consider the work team relationship to position adequate strategies for male and female workers.Originality/valueThis study advances the previous knowledge of social capital theory for workers interacting with coworkers through social media in organizations.


2021 ◽  
Vol 13 (15) ◽  
pp. 8489
Author(s):  
Hua Pang ◽  
Jingying Wang ◽  
Xiang Hu

As the most prevalent social media platform in mainland China, WeChat enables interpersonal communication among users and serves as an innovative marketing platform for enterprises to interact with consumers. Although numerous studies have investigated the antecedents of electronic word-of-mouth (e-WOM), WeChat users’ specific behaviors still receive limited academic attention. Drawing from social capital theory and social exchange theory, this article develops a model to systematically explore three differentiated types of WeChat behaviors and their association with users’ social capital and e-WOM intention. The conceptual model is explicitly evaluated by utilizing web-based data gathered from 271 young people. Obtained results demonstrate the path effects indicating that: (1) WeChat use behaviors such as seeking, sharing, and liking can positively influence bonding social capital, while only the impacts of sharing and liking on bridging social capital are significant; (2) bonding and bridging social capital are both significant predictors of e-WOM intention, and bonding social capital is the more influential of the two; (3) bonding social capital partially mediates the effect of seeking on e-WOM intention. These findings are eloquent for researchers and operators to further grasp the increasing importance of WeChat adoption and social capital on young generations’ e-WOM intention in the evolving digital age.


2016 ◽  
Vol 31 (1) ◽  
pp. 37-49 ◽  
Author(s):  
Trent Engbers ◽  
Barry M. Rubin ◽  
Craig Aubuchon

Proponents of social capital theory have long argued that it is not only in the best interest of civic life to build social capital but that social capital is vital for the economic health of communities. Yet past studies have failed to distinguish among different types of social capital and have relied on inaccurate measures of economic health. This study reexamines what has become conventional wisdom by analyzing the social capital of American metropolitan areas and its impact on economic well-being. It improves on past studies by examining different types of social capital (i.e., trust, group membership, social networks) and substituting the change in competitive-advantage jobs from shift-share analysis for total job growth and other traditional economic development measures of wealth creation. The study finds that bridging social capital positively affects the economic welfare of communities with respect to job creation.


2018 ◽  
Vol 25 (2) ◽  
pp. 29-42 ◽  
Author(s):  
Bertrhude Albert ◽  
T. Grady Roberts ◽  
Amy Harder

The purpose of this research was to identify how teaching at multiple institutions impacts social capital of faculty within the Haitian AET system. Putnam’s social capital framework was used in the current study. Social capital is developed based on relationships with others. Bonding social capital is homogenous; bridging social capital is heterogonous; linking social capital connects an individual with external resources. A mixed methods approach was used in order to accomplish the study’s objectives. Results from the quantitative portion of this research showed a low positive association between teaching at multiple institutions and bonding social capital. Similarly, a moderate positive association between teaching at multiple institutions and linking social capital was found. Conversely, data showed a negligible negative association between linking social capital and teaching at multiple institutions. The qualitative portion of this research showed that most educators were optimistic about teaching at various institutions; however, faculty indicated teaching at multiple institutions did not translate directly into an increase in their social capital. In fact, teaching at multiple institutions only increased the demands on their time caused by having multiple appointments. It is recommended that universities invest in platforms and strategies to increase faculty’s social capital. From a theoretical perspective, this research applies social capital theory in a new context. This research may also have value to development researchers working with higher education faculty in other countries.


Author(s):  
Linda-Elisabeth Reimann ◽  
Phillip Ozimek ◽  
Elke Rohmann ◽  
Hans-Werner Bierhoff

AbstractSince more and more people have begun to use social networking sites (SNSs), research on the use of SNSs is flourishing. This study examines Instagram use and the psychological well-being of the users. It was conducted based on two samples (n1 = 143 and n2 = 320) examining the relationship between Instagram use, social capital, and satisfaction with life using online questionnaires. Social capital was divided into bonding and bridging social capital and Instagram use was distinguished depending on an active and passive mode, respectively. Instagram use was measured by a behavioral report – the Instagram Activity Questionnaire (IAQ) – which was developed in accordance with the Facebook-Activity Questionnaire (FAQ; cf., Ozimek & Bierhoff, 2016). The results indicated consistently in both samples the occurrence of positive associations between mode of Instagram use and social capital variables. Furthermore, only bonding social capital – not bridging social capital – was positively correlated to satisfaction with life. A path model showed that the negative association of active Instagram use and satisfaction with life was positively mediated by bonding social capital. These results are discussed based on social capital theory. Limitations of this investigation are pointed out and suggestions for future research are outlined.


Author(s):  
Elena-Loreni Baciu ◽  
Theofild-Andrei Lazar

AbstractAs the largest ethnic minority in Europe, Roma persons are among the groups with the lowest levels of educational attainment. In Romania, the country with the highest number of Roma persons of all the EU Members States, the situation is even worse, each higher level of education revealing an increasing gap between Roma persons and the general population.Positioned within the framework of Social Capital theory, the current chapter explores the influences of micro- and mezzo-level social networks on educational attainment of Roma persons, trying to explain some of the mechanisms that perpetuate the gap between them and the general population, in terms of educational attainment.Drawing on a qualitative bottom-up study of Roma persons’ experiences of belonging in society, we analysed the interlocking influences of bonding and bridging social capital on the interviewees’ educational attainment. The results of the study point out that both forms of social capital have an important impact on the educational attainment of persons in vulnerable groups, although in different ways, and sometimes they can be mutually reinforcing, depending on the prevailing social arrangements, in either keeping the persons engaged in education, or drawing them away from their educational paths. The results also show that in circumstances of intersecting vulnerabilities, a noticeable imbalance between agency and structure is produced, which corrodes the foundational principles of equity and affects the equality of opportunities.


2018 ◽  
Author(s):  
◽  
Rebecca Savoie

Dairy cooperatives in Kenya have been promoted for over 50 years as an important mechanism for providing collective bargaining power for the rural poor (Dobrin, 1970; Musalia, et al, 2007). The cooperative business model is meant to be democratic and autonomous, and features member-ownership, member-control and member-benefits. This research is centered around two vertically integrated dairy cooperatives in Kenya; the farmer members are owners of a cooperative that own their processing. The cooperative business model allows for families in Kenya's central highlands who own two cows to participate in the ownership, control and benefits from a dairy processing facility (Casaburi and Macchiavello, 2015; O'Brien, Banwart, and Cook, 2013). The development and social capital model described by Woolcock and Narayan (2000), suggests that a certain mix of bridging and bonding social capital ties creates the network that can lift rural smallholder farmers out of poverty. Lin connects the investment of individuals in social capital with an expected future return in the marketplace, an economically viable firm (Lin, 2001). The current study uses social capital theory to examine the cooperative business, specifically vertically integrated dairy cooperatives in Kenya. This research examines two questions. First, what social capital, economic, and demographic factors are predictors of membership in vertically integrated dairy cooperatives in Kenya. The second question examines what social capital, economic, and demographic factors are predictors of membership in Cooperative B, which scores higher than Cooperative A on all various dimensions of cooperative strength including leadership, governance, organizational structure, and investment. The dataset used for this study includes 2228 household surveys of 1053 members of two dairy cooperatives and 1175 dairy farmers who are non-members of cooperatives in the same Milkshed Area collected as part of a 5-year USAID-funded Cooperative Development Project implemented by Land O'Lakes International Development. The findings of this research indicate there is minimal difference between members of vertically integrated dairy cooperatives and non-members. The overall model that includes the entire sample (cooperative members and non-members) only correctly classifies 61.2% of the cases, 10% more than flipping a coin. However, the statically significant results support the hypothesis that social capital will be higher in cooperative members vs. non-members, specifically around trust in the community and investment in dairy cattle. The second model that includes only cooperative members correctly classifies nearly 80% of the all cases and predicted over 86% of respondents from Cooperative B as such. The results also indicate that high levels of satisfaction with milk prices and satisfaction with training and technical support to the cooperative members is higher in members of Cooperative B. These findings indicate bonding social capital as evidenced by strength of the collective to identify and respond to the needs of the member-owners. The analysis also indicates that members of Cooperative B have a stronger belief that they are in control of the outcomes of events in their lives, also a predictor of higher levels of overall civic engagement. Gender is also an important demographic in the findings. Cooperative members satisfied with the level of participation of women in cooperative management are 3.6 times more likely to be a member of Cooperative B, cooperative members who are satisfied with the relationship between cooperative members and management are 2.4 times more likely to be a member of Cooperative B. Both results are strong indicators of bridging social capital, specifically connecting groups, bridging the management team to the group of women interested in participating in management in the cooperative and the management to membership.


2020 ◽  
Vol 12 (6) ◽  
pp. 2310 ◽  
Author(s):  
Piotr Zmyślony ◽  
Grzegorz Leszczyński ◽  
Anna Waligóra ◽  
Wiesław Alejziak

This article contributes to the discussion on the sustainability of the sharing economy by adopting the Social Capital Theory to expand explanations of the sharing economy’s role and scope of relations with local communities in the context of overtourism. As mutual relationships have not been fully recognized through a theoretical perspective, the article aims to examine the sustainability of the process of the sharing economy impacting urban tourism communities in light of Robert Putnam’s approach to Social Capital Theory. On the basis of a selective systematic review, the article discusses the sustainability of the sharing economy through the lens of bridging and bonding social capital. We argue that a new configuration of social capital, i.e., a sharing platform-modified social capital, arises from the unsustainable and disruptive power of the sharing economy implemented by virtual platforms, thereby contributing to an overtourism syndrome. However, from a medium- and long-term perspective, the sharing economy also impacts the bridging nature of social capital, which should lead to a more sustainable balance in its structure. This initial framework for understanding the impact of the sharing economy on sustainability of local communities provides an alternative approach to studying residents’ perceptions and attitudes towards tourism in the areas affected by overtourism.


Author(s):  
Don A. Wicks ◽  
Darin Freeburg

This study considers the impact of church involvement on social capital (SC) levels, and the impact of these levels on church volunteerism. SC theory suggests that relationships are established with a purpose in mind and that the aim of the individual is to use these relationships in a beneficial way. This theory drives the research hypotheses and findings of the study. It is hypothesized that church involvement has a positive correlation with higher levels of SC, and that SC has a positive correlation with volunteerism. SC, therefore, is seen as a mediating variable linking increased church involvement with increased volunteerism.Cette étude prend en considération l’impact de l’implication religieuse sur les niveaux de capital social et l’impact de ces niveaux sur le bénévolat religieux. La théorie du capital social suggère que les relations s’établissent avec un but en tête et que l’objectif des individus est d’utiliser ces relations de manière bénéfique. Cette théorie est le moteur des hypothèses de recherche et des résultats de l’étude. L’hypothèse de l’étude est que l’implication dans les institutions religieuses a une corrélation positive sur un niveau plus élevé de capital social et que le capital social a une corrélation positive sur le bénévolat. Le capital social est donc vu comme une variable médiatrice entre un accroissement de l’implication religieuse et l’augmentation du bénévolat.


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