scholarly journals Working conditions and wellbeing in UK social workers

2020 ◽  
pp. 146801732094936
Author(s):  
Jermaine Ravalier ◽  
Elaine Wainwright ◽  
Oliver Clabburn ◽  
Mark Loon ◽  
Nina Smyth
Keyword(s):  
Social Workers ◽  
Working Conditions ◽  
Best Practice ◽  
Turnover Intentions ◽  
Structured Interviews ◽  
Reflective Supervision ◽  
Managerial Support ◽  
Employee Wellbeing ◽  
Control Change ◽  
Work Management

Summary UK social workers are exposed to chronically poor working conditions and experience extremely high levels of sickness absence. The aim of this study was to gain an in-depth understanding of working conditions and wellbeing of social workers. Seven UK social work employers sent a survey of working conditions, wellbeing, and turnover intentions to all child and family social workers, followed by a series of individual semi-structured interviews with respondents. Data were collected between January and May 2019. Six hundred and seventy-six (41% response rate) completed surveys were returned and 19 interviews undertaken. Findings Quantitative findings demonstrated that working conditions scored better than previous studies, with positive scores on autonomy, peer, and managerial support. However, the four remaining conditions (demands, relationships, role, and change) each scored worse than 75–90% of respondents in UK-wide benchmarks of individuals from various occupations. Regression outcomes demonstrated that demands, control, change, relationships, and peer support each significantly impacted employee wellbeing. Furthermore, over 20% of respondents suggested that they were frequently exposed to poor service user behaviour. Thematic analysis of interviews suggested that workload (demands), relationships with peers, management, and services users, and the way in which change was communicated were the main difficulties cited. Applications It is clear that work is needed to support social worker stress and wellbeing at work. Management should support individuals in terms of developing peer and managerial support, and adopting best practice in reflective supervision. Furthermore, a more robust system of caseload allocation would support and improve significant workload pressures.

Social Worker Well-being: A Large Mixed-Methods Study

2020 ◽  
Author(s):  
J M Ravalier ◽  
P McFadden ◽  
C Boichat ◽  
O Clabburn ◽  
J Moriarty
Keyword(s):  
Mixed Methods ◽  
Social Workers ◽  
Peer Support ◽  
Working Conditions ◽  
Turnover Intentions ◽  
Well Being ◽  
Structured Interview ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Managerial Support

Abstract Social workers play a vital role in maintaining and improving the lives of the service users that they work with. Despite this, the role is replete with high levels of stress-related sickness absence, turnover intentions and low levels of jobs satisfaction in addition to poor working conditions. This study sought to further investigate working conditions in the UK social workers, as well as the reasons for these working conditions via a mixed-methods survey and interview study. A total of 3,421 responses were gained from the cross-sectional survey which looked at working conditions, perceived stress, job satisfaction and turnover intentions (both migration and attrition), with the semi-structured interview schedule (n = 15) based on survey findings and analysed via thematic analysis continuing through to saturation. Similar to 2018, results demonstrated poor working conditions, irrespective of job role, and regression analysis suggested each of demands, control, managerial support, role and change influenced stress. Qualitative results found that workload, lack of managerial support and service user/family abuse were distinct demands associated with the role, whereas buffering positive resources were the social work role, peer support and positive managerial support. Implications for managerial practice, and harnessing the positive experience of peer support, are discussed.

scholarly journals “This Isn’t Just about Things, It’s about People and Their Future”: A Qualitative Analysis of the Working Conditions and Strains of Social Workers in Refugee and Homeless Aid

2019 ◽  
Vol 16 (20) ◽  
pp. 3858 ◽  
Author(s):  
Tanja Wirth ◽  
Janika Mette ◽  
Albert Nienhaus ◽  
Zita Schillmöller ◽  
Volker Harth ◽  
...  
Keyword(s):  
Social Support ◽  
Social Workers ◽  
Working Conditions ◽  
Qualitative Content Analysis ◽  
Job Demands ◽  
Work Organisation ◽  
Structured Interviews ◽  
Psychological Strain ◽  
Job Content

Large parts of Europe have been affected by an influx of refugees and increasing homelessness in recent years. Social workers provide care services for refugees and homeless people, but little is known about their working conditions. The aim of this study was to examine their job demands, resources and health strains. 26 semi-structured interviews were conducted with social workers in refugee and homeless aid in Hamburg and Berlin between October and December 2017. The interviews were analysed following Mayring’s qualitative content analysis. Additionally, the job demands and resources of social workers with and without long-term psychological strain were compared. Respondents particularly experienced demands concerning their job content and work organisation, including emotional and quantitative demands. Appreciation expressed by clients and social support from the team served as key resources. Respondents had problems switching off from work, were exhausted and exhibited signs of long-term psychological strain, such as symptoms of burnout or depressive states. Workers reporting long-term psychological strain were more likely to consider themselves as being adversely constrained by legal requirements and to describe inadequate supervision offers and team conflicts. In conclusion, the results indicate the need for job-specific health promotion measures reducing particularly demands concerning social workers’ job content and work organisation and further strengthening their social support.

scholarly journals Does reflective supervision have a future in English local authority child and family social work?

2017 ◽  
Vol 12 (2-3) ◽  
pp. 164-173 ◽  
Author(s):  
David Wilkins
Keyword(s):  
Social Work ◽  
Social Workers ◽  
Design Methodology ◽  
Best Practice ◽  
Local Authority ◽  
Clear Understanding ◽  
Review Of The Literature ◽  
Underlying Assumption ◽  
Content Type ◽  
Reflective Supervision

Purpose The purpose of this paper is to discuss the underlying assumption that social workers need reflective supervision specifically, as opposed to managerial or any other form of supervision or support, and to consider whether our focus on the provision of reflective supervision may be preventing us from thinking more broadly and creatively about what support local authority child and family social workers need and how best to provide it. Design/methodology/approach The paper provides an argument based on the author’s own research and a selective review of the literature. Findings Reflective supervision has no future in local authority child and family social work because: first, there is no clear understanding of what reflective supervision is; second, there is no clear evidence for its effectiveness; and third, sizeable proportion of local authority child and family social workers in England do not receive reflective supervision and many never have. Originality/value The paper challenges the received wisdom about the value of reflective supervision and advocates exploring alternative models for supporting best practice in child and family social work.

scholarly journals Co-Creating and Evaluating an App-Based Well-Being Intervention: The HOW (Healthier Outcomes at Work) Social Work Project

2020 ◽  
Vol 17 (23) ◽  
pp. 8730
Author(s):  
Jermaine M Ravalier ◽  
Elaine Wainwright ◽  
Nina Smyth ◽  
Oliver Clabburn ◽  
Paulina Wegrzynek ◽  
...  
Keyword(s):  
Mental Health ◽  
Social Workers ◽  
Sickness Absence ◽  
Working Conditions ◽  
Psychological Health ◽  
Well Being ◽  
Structured Interviews ◽  
Post Intervention ◽  
Health Initiatives ◽  
The Uk

Stress and mental health at work are the leading causes of long-term sickness absence in the UK, with chronically poor working conditions impacting employee physiological and psychological health. Social workers play a significant part in the fabric of UK society, but have one of the most stressful occupations in the country. The aim of this project was to work with UK social workers to co-develop, implement, and evaluate a series of smartphone-based mental health initiatives. A Participatory Action Research (PAR) approach, consisting of semi-structured interviews and focus group and steering group discussions, was utilized to design the mental health and well-being interventions. Study efficacy was evaluated via a pre- and post-intervention survey and post-intervention semi-structured interviews. Interventions developed were psycho-educational, improved top-down and bottom-up communication, and provided access to a Vocational Rehabilitation Assistant for those struggling and at risk of sickness absence. Six months following dissemination, surveys demonstrated significant improvements in communication, and mean score improvements in four other working conditions. This project, therefore, demonstrates that co-developed initiatives can be positively impactful, despite post-intervention data collection being impacted by COVID-19. Future studies should build upon these findings and broaden the PAR approach nationally while taking a robust approach to evaluation.

Purchasing Power and Self-Determination: Social Worker Perspectives

2021 ◽  
Author(s):  
Charlotte Bailey ◽  
Debbie Plath ◽  
Alankaar Sharma
Keyword(s):  
Decision Making ◽  
Social Work ◽  
Social Workers ◽  
Work Practice ◽  
Social Work Practice ◽  
Self Determination ◽  
Purchasing Power ◽  
Service Users ◽  
Structured Interviews ◽  
Management Approaches

Abstract The international policy trend towards personalised budgets, which is designed to offer people with disabilities purchasing power to choose services that suit them, is exemplified in the Australian National Disability Insurance Scheme (NDIS). This article examines how the ‘purchasing power’ afforded to service users through individualised budgets impacts on social work practice and the choice and self-determination of NDIS service users. Social workers’ views were sought on the alignment between the NDIS principles of choice and control and social work principles of participation and self-determination and how their social work practice has changed in order to facilitate client access to supports through NDIS budgets and meaningful participation in decision-making. A survey was completed by forty-five social workers, and in-depth semi-structured interviews were conducted with five of these participants. The findings identify how social workers have responded to the shortfalls of the NDIS by the following: interpreting information for clients; assisting service users to navigate complex service provision systems; supporting clients through goal setting, decision-making and implementation of action plans; and adopting case management approaches. The incorporation of social work services into the NDIS service model is proposed in order to facilitate meaningful choice and self-determination associated with purchasing power.

scholarly journals Social work support for employment of people with learning disabilities: Findings from the English Jobs First demonstration sites

2016 ◽  
Vol 17 (2) ◽  
pp. 167-185 ◽  
Author(s):  
Martin Stevens ◽  
Jess Harris
Keyword(s):  
Learning Disabilities ◽  
Social Work ◽  
Social Workers ◽  
Social Inclusion ◽  
Secondary Analysis ◽  
Social Work Practice ◽  
Structured Interviews ◽  
Active Labour Market Policy ◽  
Case Record ◽  
Wide Range

Summary This article brings together two key themes in recent public policy in England affecting social work practice: the value of having a paid job for social inclusion and increasing self-worth, and the personalisation of public services. The article draws on a mixed method evaluation of Jobs First, which was a government-funded demonstration site project that aimed to show how personal budgets (a key mechanism for personalisation) could be used by people with learning disabilities, often with their families, to purchase employment support. The evaluation involved secondary analysis of case record data and 142 semi-structured interviews with a wide range of participants (we mainly draw on 79 interviews with professionals for this article). Jobs First is placed within the frame of Active Labour Market Policy. Findings The attitudes of social workers to Jobs First were broadly positive, which was an important factor supporting employment outcomes. However, social workers’ involvement was often limited to a coordinating role, undertaking basic assessments linked to resource allocation and ensuring that support plans, which had often been developed by non-social work practitioners, were ‘signed off’ or agreed by the local authority. Applications The study points to important elements of the role of social workers in this new field of practice and explores potential tensions that might emerge. It highlights a continuing theme that social workers are playing more of a coordinating, managing role, rather than working directly with individuals to support their choices.

scholarly journals Professionals’ views on working in the field of domestic violence and abuse during the first wave of COVID-19: a qualitative study in the Netherlands

2021 ◽  
Vol 21 (1) ◽  
Author(s):  
Nicole E. van Gelder ◽  
Ditte L. van Haalen ◽  
Kyra Ekker ◽  
Suzanne A. Ligthart ◽  
Sabine Oertelt-Prigione
Keyword(s):  
Domestic Violence ◽  
The Netherlands ◽  
Working Conditions ◽  
Critical Evaluation ◽  
Physical Contact ◽  
Structured Interviews ◽  
Online Tools ◽  
The Impact ◽  
Domestic Violence And Abuse

Abstract Background The COVID-19 pandemic and lockdown evoked great worries among professionals in the field of domestic violence and abuse (DVA) as they expected a rise of the phenomenon. While many countries reported increased DVA, the Netherlands did not. To understand this discrepancy and the overall impact of the lockdown on DVA support services, we interviewed DVA professionals about their experiences with DVA during the rise of COVID-19, the impact of the lockdown on clients and working conditions, and views on eHealth and online tools. Methods Semi-structured interviews were conducted among 16 DVA professionals with various specializations. This data was analyzed using open thematic coding and content analysis. Results Most professionals did not see an increase in DVA reports but they did notice more severe violence. They experienced less opportunities to detect DVA and worried about their clients’ wellbeing and the quality of (online) care. Furthermore, their working conditions rapidly changed, with working from home and online, and they expressed frustration, insecurity and loneliness. Professionals feel eHealth and online tools are not always suitable but they do see them as an opportunity to increase reach and maintain services when physical contact is not possible. Conclusion This study suggests DVA was probably under-detected during the lockdown rather than not having increased. The Dutch system heavily relies on professionals to detect and report DVA, suggesting a need for critical evaluation of the accessibility of professional help. Professionals experienced significant challenges and should themselves be supported psychologically and in their changed work practices to maintain their ability to aid survivors.

Team Managers in Local Social Service Departments in Israel as Bottom-Up Social Policy-Makers

2021 ◽  
pp. 324-345
Keyword(s):  
Social Workers ◽  
Social Services ◽  
Social Service ◽  
Public Discourse ◽  
Well Being ◽  
Structured Interviews ◽  
Psychosocial Services ◽  
Service Departments ◽  
New Policies

Following on Felice Perlmutter's work on the managerial role of social workers in social services, this article contributes to the still limited knowledge on the role of social workers in middle-management positions in formulating new policies `on the ground`. The study expands knowledge about policies determined by team managers in local social service departments in Israel. It occurs in the nexus between street-level bureaucracy, professionalism and managerial positions. Semi-structured interviews with 28 team managers revealed that they formulated `new` policies with regard to the provision of psychosocial services and material assistance (who gets what, when and how). This occurs when they resist official policy, when it is vague or non-existent. Most of their policy decisions are not documented and draw upon consultations with colleagues and superiors though not with clients. The team managers perceive these policies as a means for achieving balance between clients' well-being and budgetary constraints. Yet their decisions lack transparency, are decided upon without public discourse and may lead to greater inequity between clients

scholarly journals The Use of Metaphor as an Important Tool for Understanding Oppression

2019 ◽  
Vol 14 (2) ◽  
Author(s):  
Susan Hillock
Keyword(s):  
Social Work ◽  
Social Workers ◽  
Work Practice ◽  
Social Work Practice ◽  
Structured Interviews ◽  
Qualitative Research Design ◽  
The Social ◽  
Research Findings ◽  
Written Assignments ◽  
Systems Of Domination

Using an anti-oppressive practice (AOP) theoretical framework and an exploratory qualitative research design, featuring semi-structured interviews and written assignments, a group of ten social workers were asked to describe their understandings of the concept of oppression. The study found that, in the case of these particular social workers, they used metaphor as a key conceptualization process to more vividly describe and understand the concept of oppression within their social work practice. This article analyzes eight categories of metaphor themes the participants used to explain their understanding of oppression: (a) pressure; (b) earth; (c) quest; (d) nature of society;  (e) seeing; (f) building; (g) dancing; and (h) water. The research findings are intended to open up dialogue and thinking about the concept of oppression, increase our knowledge base and understandings of oppression within social work practice, and assist the social work profession to build a stronger conceptual framework for understanding and naming oppression with the end goal of assisting social workers to better respond to and resist systems of domination.

scholarly journals METHODS OF SOCIAL WORK MANAGEMENT IN THE ACTIVITIES OF A SOCIAL WORKER

2021 ◽  
pp. 51-61
Author(s):  
Maryna Lekholetova
Keyword(s):  
Social Work ◽  
Social Workers ◽  
Social Services ◽  
Social Worker ◽  
Time Management ◽  
Professional Competence ◽  
Management Skills ◽  
Professional Activities ◽  
The Social ◽  
Work Management

The article presents an analysis of different approaches of domestic scientists to the interpretation of the concept of «social work management». The author surveys the features of management as an object of governance in the activities of a social worker. Features include the social nature of management information; the need for motivation methods that effectively influences and motivates professionals to better results in social work; availability of social workers' professional competence; the presence of problems with forecasting the results of management in the social sphere; the importance of current and final management results. The author proves the necessity of social workers' self-management skills (time management, motivation, stress resistance and recuperation, development of emotional intelligence) for the effective performance of management tasks in professional activities.  The article highlights the principles that should be followed in solving organizational and managerial tasks in social work management (purposefulness, ability of realization, adaptability, efficiency). The researcher presents the structure of social work management methods in the study (economic, administrative, social counselling, psychological and pedagogical influence, social influence). Research characterizes the methods of social work management while working with recipients of social services (methods of individual social work, methods of group social work, methods of community work, methods of social service design).

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