Applying fuzzy grey quality function deployment to identify solutions for improving safety of container terminal loading and unloading operations

2016 ◽  
Vol 232 (3) ◽  
pp. 276-292 ◽  
Author(s):  
Ching-Yuan Chen ◽  
Ji-Feng Ding ◽  
Gin-Shuh Liang ◽  
Tsung-Yu Chou
Keyword(s):  
Professional Education ◽  
Quality Function Deployment ◽  
Safety Climate ◽  
Container Terminal ◽  
Operating Efficiency ◽  
Relationship Matrix ◽  
Quality Function ◽  
Loading And Unloading ◽  
Technical Solutions

The safety of container terminal loading and unloading operations is an important link in international port logistics, and such operations deeply affect terminal operating efficiency and service quality. Finding solutions for improving the safety and quality of loading and unloading operations has therefore become very important. In this article, a fuzzy grey quality function deployment approach was developed to identify solutions for improving the safety of container terminal loading and unloading operations in Taiwan. First, the fuzzy grey quality function deployment approach was presented. Second, this study employed a house of quality to facilitate investigation of the 18 safety needs’ attributes and 10 feasible technical solutions. Safety needs, and their importance and satisfaction, were then examined via an expert questionnaire. Subsequently, a fuzzy relationship matrix was constructed to link technical solutions and safety needs in a fuzzy decision environment. Finally, the fuzzy grey quality function deployment approach was applied to prioritize technical solutions regarding improving the safety quality of container terminal loading and unloading operations in Taiwan. This study’s results show that the top six most feasible technical solutions for improving the safety quality of loading and unloading operations are “implementing professional education and training,”“enhancing safety awareness and behavior of personnel,”“developing effective standard operating procedures,”“adequate safety equipment,”“establishing a good safety climate,” and “regular maintenance of hardware and equipment.” These top six technical solutions are also discussed in this article.

Analisis Kualitas Pelayanan Dengan Penerapan Metode Quality Function Deployment Pada Pasien Unit Rawat Jalan Poliklinik Penyakit Dalam Badan Rumah Sakit Umum Daerah �45� Kuningan

2008 ◽  
Vol 4 (08) ◽  
pp. 36
Author(s):  
Lili Karmela Fitriani Karmela Fitriani
Keyword(s):  
Quality Function Deployment ◽  
Technical Characteristic ◽  
Importance Value ◽  
Quality Function ◽  
The Public ◽  
Water Closet ◽  
Degree Of Satisfaction ◽  
Voice Of Customer ◽  
Level Of Importance

AbstrakThe data of year 2006 show that amount of polyclinic patients care unit of BRSUD�45� Kuningan is the most among other polyclinics. The result of observation and interviews tell that the degree of satisfaction got by the patients is in the level(category) of middle (enough) and the degree of importance is in the level of high (important). The purpose of doing this research is to analyze the quality of service to improve the patients satisfaction using Quality Function Deployment method involving 96 respondents. The data were taken from the result of applying quality Function Deployment method in BRSUD�45� Kuningan tells that the attribute owning the highest level of importance is the competence or the skill of the doctors in handling their works while the attribute owning the lowest level is the availability of the public service facilities such as public phones, televisions, and ATM. The attribute that owns the most satisfaction value is the dressy of the officials while the attribute that owns the least satisfaction value is the comfortable, hygiene water closet. The technical characteristic owning relatively the highest importance value is the standard officers� performance; therefore, such attribute gets the highest attentive priority of technical characteristic (technical response)Keywords : QFD, House of Quality, Voice of Customer, Technical Characteristic, Technical Response

scholarly journals An Empirical Investigation into Physician Preferences in Drug Prescription: An Integrated Methodology of AHP and QFD

2016 ◽  
Vol 8 (5) ◽  
pp. 81
Author(s):  
Farzana Elahi ◽  
Shamsad Ahmed ◽  
Mahbubul Haque ◽  
Nazreen Chowdhury
Keyword(s):  
Quality Function Deployment ◽  
Drug Prescription ◽  
Future Research ◽  
Relationship Matrix ◽  
Analytic Hierarchy ◽  
Expert Choice ◽  
Integrated Methodology ◽  
Hierarchy Process ◽  
The Relationship

<p class="Default">In order to sustain in a competitive market like pharmaceutical in Bangladesh, it is important to get an insight into physicians’ preferences in prescribing the drugs. The aim of this work is to investigate and address the physician requirements through an integrated methodology of Analytic Hierarchy Process (AHP) and Quality Function Deployment (QFD). In this research, an expert panel has been interviewed to recognize the criteria affecting physicians’ decisions. The results from AHP derived through Expert Choice software demonstrate that from the viewpoint of physicians, out of the five criteria, quality of product offering is ranked highest in prescribing the drugs followed by the reputation of the company, relationship enjoyed with the company, etc. As for the technical aspects, derived from the relationship matrix of AHP and QFD, out of the sixteen, brand image is ranked first followed by the quality of raw and packaging materials, skilled production personnel etc. The contribution of this research is expected to enable the managers in the pharmaceutical companies to recognize the factors that influence physicians in prescribing drugs for the patients and help them find out challenging items with preeminent alternatives. Few suggestions for future research are also put forward. <strong></strong></p>

scholarly journals Improving Service of Quality using Quality Function Deployment

2019 ◽  
Vol 4 (2) ◽  
pp. 68
Author(s):  
Ratna Ekasari ◽  
Nurul Aziza ◽  
M Adhi Prasnowo ◽  
Khoirul Hidayat
Keyword(s):  
Customer Satisfaction ◽  
Completion Time ◽  
Quality Function Deployment ◽  
Employee Performance ◽  
Point Of View ◽  
Title Page ◽  
Quality Function ◽  
Services Industry ◽  
Number Of Customers

<div class="page" title="Page 1"><div class="layoutArea"><div class="column"><p><span>AdiTeknik </span><span>is one of the garages in Sidoarjo, East Java, Indonesia, engaged in repairing services industry tools. This garage recently has problems in attracting customers. Prior studies suggest that one of the things that affect the number of customers is customer satisfaction. After listening to complaints from several consumers, consumers said that they are less satisfied with the quality of the garage. This phenomenon become the trigger for us to investigate the customer satisfaction especially on the </span><span>AdiTeknik </span><span>garage. One method that can be used to help companies to improve the quality according to customer point of view is Quality Function Deployment (QFD). We find that there are twelve attributes of the desires and needs of consumers to improve the quality of garage service of </span><span>AdiTeknik. </span><span>Those are the quality of repair, cleanliness and neatness of the garage, complete facilities for customer, employee performance, repair results in accordance with demand, timeliness of completion, the ability to analyze problems, clarity fees and the completion time, warranty repair results, employee friendliness, ease of contacting a workshop, and a willingness to give feedback. </span></p></div></div></div>

scholarly journals STRATEGI PENINGKATAN KUALITAS PRODUK AYAM GORENG RUMAH MAKAN AYAM GORENG ASLI PRAMBANAN RENON, DENPASAR

2019 ◽  
Vol 7 (1) ◽  
pp. 21
Author(s):  
Pandila Diahtaradipa Ganantrya ◽  
Amna Hartiati ◽  
Cokorda Anom Bayu Sadyasmara
Keyword(s):  
Customer Satisfaction ◽  
Product Quality ◽  
Consumer Satisfaction ◽  
Quality Function Deployment ◽  
Quality Function ◽  
Good Product ◽  
Level Of Importance ◽  
Qfd Method ◽  
Good Product Quality

Consumer satisfaction in a restaurant can be improved through good product quality in accordance with the wishes and needs of consumers. Improving product quality is an important problem for a restaurant because it is beneficial for restaurants and consumers. The purpose of this study are: (1) to know the attributes of fried chicken that are considered important by consumers in the original Prambanan fried chicken restaurant, (2) to measure the level of importance of the quality of fried chicken products, (3) to measure the level of consumer satisfaction with the quality of fried chicken products and (4) knowing the strategy to improve the quality of fried chicken products. This study uses the Quality Function Deployment (QFD) method. The results of this study indicate that there are 11 attributes of product quality that are considered important by consumers with very important criteria. The biggest value of consumer interest is the attribute of fried chicken taste of 3.78. On the value of consumer satisfaction attributes of fried chicken chili variants have the smallest value of 3.08 with the highest IR of 1.30 need to provide and improve the quality of the product on the attributes of the fried chicken chili sauce. Keywords: fried chicken, product quality, customer satisfaction, quality function deployment (QFD)

Level of visualization support for project communication in the Turkish construction industry: A quality function deployment approach

2007 ◽  
Vol 34 (1) ◽  
pp. 19-36 ◽  
Author(s):  
Yasemin Nielsen ◽  
Bilge Erdogan
Keyword(s):  
Construction Industry ◽  
Quality Function Deployment ◽  
Construction Projects ◽  
Communication Tool ◽  
Quality Of Data ◽  
Quality Function ◽  
Construction Companies ◽  
Visualization Tools ◽  
Types Of Information

Quality of communication is a key factor in the success of construction projects. Visualization technologies can play an important role in improving the quality of data by improving human comprehension and increasing the depth of the information delivered. Visualization has for some time been identified as one of the major technology themes allowing development of construction processes. However, visualization has not been embraced as a strategic tool by construction companies, and they generally fail to take full advantage of available visualization tools. This paper aims to evaluate the extent of visualization as a communication tool in the construction industry and to determine potential benefits to be gained through implementation of visualization. The current state of the use of visualization for communication in Turkish architecture, engineering, and construction companies is mapped through surveys and interviews. Information flow contents and types are analysed to determine the types of information in the construction process that may benefit from visual representation. According to the priorities of the expectations ranked by the users and the potential of different visualization tools, the level of visualization required for each data flow is determined by a quality function deployment (QFD) based approach.Key words: visualization, construction, visual communication, quality.

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