Simulating Human Performance of Task Sharing: Modeling Task Delay and Delegation of Authority

Author(s):  
Douglas W. Lee ◽  
Daniel W. Fitzick ◽  
Ellen J. Bass

In systems that support dynamic allocation of work across human and autonomous agents, analyzing the implications of task sharing can support operational concept development. Computational tools should address not only the taskwork but also the teamwork emerging from the allocation. This paper describes a computational human agent model that manages work by executing or delaying the execution of the task, or by delegating activities to other agents. The agent considers its capacity and strategies for delegation to coordinate with other agents. Using a framework for simulating multiple types of agents, case studies apply this computational human agent model to the evaluation of a concept of operation that distributes work across an air traffic controller capable of delegating and flight deck crews. The case studies show how capacity changes agent utilization and delegation strategies redistribute taskwork across multiple agents while creating teamwork demands.

2017 ◽  
Vol 23 (1/2) ◽  
pp. 96-108 ◽  
Author(s):  
Dale Richards

Purpose The increasing use of robotics within modern factories and workplaces not only sees us becoming more dependent on this technology but it also introduces innovative ways by which humans interact with complex systems. As agent-based systems become more integrated into work environments, the traditional human team becomes more integrated with agent-based automation and, in some cases, autonomous behaviours. This paper discusses these interactions in terms of team composition and how a human-agent collective can share goals via the delegation of authority between human and agent team members. Design/methodology/approach This paper highlights the increasing integration of robotics in everyday life and examines the nature of how new novel teams may be constructed with the use of intelligent systems and autonomous agents. Findings Areas of human factors and human-computer interaction are used to discuss the benefits and limitations of human-agent teams. Research limitations/implications There is little research in (human–robot) (H–R) teamwork, especially from a human factors perspective. Practical implications Advancing the author’s understanding of the H–R team (and associated intelligent agent systems) will assist in the integration of such systems in everyday practices. Social implications H–R teams hold a great deal of social and organisational issues that need further exploring. Only through understanding this context can advanced systems be fully realised. Originality/value This paper is multidisciplinary, drawing on areas of psychology, computer science, robotics and human–computer Interaction. Specific attention is given to an emerging field of autonomous software agents that are growing in use. This paper discusses the uniqueness of the human-agent teaming that results when human and agent members share a common goal within a team.


Author(s):  
Karen J. Alter

In 1989, when the Cold War ended, there were six permanent international courts. Today there are more than two dozen that have collectively issued over thirty-seven thousand binding legal rulings. This book charts the developments and trends in the creation and role of international courts, and explains how the delegation of authority to international judicial institutions influences global and domestic politics. The book presents an in-depth look at the scope and powers of international courts operating around the world. Focusing on dispute resolution, enforcement, administrative review, and constitutional review, the book argues that international courts alter politics by providing legal, symbolic, and leverage resources that shift the political balance in favor of domestic and international actors who prefer policies more consistent with international law objectives. International courts name violations of the law and perhaps specify remedies. The book explains how this limited power—the power to speak the law—translates into political influence, and it considers eighteen case studies, showing how international courts change state behavior. The case studies, spanning issue areas and regions of the world, collectively elucidate the political factors that often intervene to limit whether or not international courts are invoked and whether international judges dare to demand significant changes in state practices.


Author(s):  
Nathan Sepich ◽  
Michael C. Dorneich ◽  
Stephen Gilbert

This research details the development of a human-agent team (HAT) analysis framework specifically aimed at video games. The framework identifies different dimensions of interest related to humans and software agents working together. Video games have a variety of user-tested interaction paradigms that may offer useful insights into HAT dynamics, but it can be difficult for researchers to know which games are relevant to their research without a systematic method of characterizing HAT relationships. The framework was developed based on previous literature and gameplay analysis. This paper offers three case studies, applying the framework to the games Madden 21, Call to Arms, and Civilization V. Possible trends related to agent intelligence, team structures, and interdependence are discussed.


2020 ◽  
Vol 34 (4) ◽  
pp. 143-164
Author(s):  
Peter C. Kipp ◽  
Mary B. Curtis ◽  
Ziyin Li

SYNOPSIS Advances in IT suggest that computerized intelligent agents (IAs) may soon occupy many roles that presently employ human agents. A significant concern is the ethical conduct of those who use IAs, including their possible utilization by managers to engage in earnings management. We investigate how financial reporting decisions are affected when they are supported by the work of an IA versus a human agent, with varying autonomy. In an experiment with experienced managers, we vary agent type (human versus IA) and autonomy (more versus less), finding that managers engage in less aggressive financial reporting decisions with IAs than with human agents, and engage in less aggressive reporting decisions with less autonomous agents than with more autonomous agents. Managers' perception of control over their agent and ability to diffuse their own responsibility for financial reporting decisions explain the effect of agent type and autonomy on managers' financial reporting decisions.


Author(s):  
Wan Ching Ho ◽  
Kerstin Dautenhahn ◽  
Meiyii Lim ◽  
Sibylle Enz ◽  
Carsten Zoll ◽  
...  

This article presents research towards the development of a virtual learning environment (VLE) inhabited by intelligent virtual agents (IVAs) and modelling a scenario of inter-cultural interactions. The ultimate aim of this VLE is to allow users to reflect upon and learn about intercultural communication and collaboration. Rather than predefining the interactions among the virtual agents and scripting the possible interactions afforded by this environment, we pursue a bottom-up approach whereby inter-cultural communication emerges from interactions with and among autonomous agents and the user(s). The intelligent virtual agents that are inhabiting this environment are expected to be able to broaden their knowledge about the world and other agents, which may be of different cultural backgrounds, through interactions. This work is part of a collaborative effort within a European research project called eCIRCUS. Specifically, this article focuses on our continuing research concerned with emotional knowledge learning in autobiographic social agents.


2010 ◽  
pp. 602-621
Author(s):  
Wan Ching Ho ◽  
Kerstin Dautenhahn ◽  
Meiyii Lim ◽  
Sibylle Enz ◽  
Carsten Zoll ◽  
...  

This article presents research towards the development of a virtual learning environment (VLE) inhabited by intelligent virtual agents (IVAs) and modelling a scenario of inter-cultural interactions. The ultimate aim of this VLE is to allow users to reflect upon and learn about intercultural communication and collaboration. Rather than predefining the interactions among the virtual agents and scripting the possible interactions afforded by this environment, we pursue a bottom-up approach whereby inter-cultural communication emerges from interactions with and among autonomous agents and the user(s). The intelligent virtual agents that are inhabiting this environment are expected to be able to broaden their knowledge about the world and other agents, which may be of different cultural backgrounds, through interactions. This work is part of a collaborative effort within a European research project called eCIRCUS. Specifically, this article focuses on our continuing research concerned with emotional knowledge learning in autobiographic social agents.


Author(s):  
Pouria Salehi ◽  
Erin K. Chiou ◽  
Michelle Mancenido ◽  
Ahmadreza Mosallanezhad ◽  
Myke C. Cohen ◽  
...  

This study investigates how human performance and trust are affected by the decision deferral rates of an AI-enabled decision support system in a high criticality domain such as security screening, where ethical and legal considerations prevent full automation. In such domains, deferring cases to a human agent becomes an essential process component. However, the systemic consequences of the rate of deferrals on human performance are unknown. In this study, a face-matching task with an automated face verification system was designed to investigate the effects of varying deferral rates. Results show that higher deferral rates are associated with higher sensitivity and higher workload, but lower throughput and lower trust in the AI. We conclude that deferral rates can affect performance and trust perceptions. The tradeoffs between deferral rate, sensitivity, throughput, and trust need to be considered in designing effective human-AI work systems.


2021 ◽  
Author(s):  
Andreas Christ Sølvsten Jørgensen ◽  
Atiyo Ghosh ◽  
Marc Sturrock ◽  
Vahid Shahrezaei

AbstractThe modelling of many real-world problems relies on computationally heavy simulations. Since statistical inference rests on repeated simulations to sample the parameter space, the high computational expense of these simulations can become a stumbling block. In this paper, we compare two ways to mitigate this issue based on machine learning methods. One approach is to construct lightweight surrogate models to substitute the simulations used in inference. Alternatively, one might altogether circumnavigate the need for Bayesian sampling schemes and directly estimate the posterior distribution. We focus on stochastic simulations that track autonomous agents and present two case studies of real-world applications: tumour growths and the spread of infectious diseases. We demonstrate that good accuracy in inference can be achieved with a relatively small number of simulations, making our machine learning approaches orders of magnitude faster than classical simulation-based methods that rely on sampling the parameter space. However, we find that while some methods generally produce more robust results than others, no algorithm offers a one-size-fits-all solution when attempting to infer model parameters from observations. Instead, one must choose the inference technique with the specific real-world application in mind. The stochastic nature of the considered real-world phenomena poses an additional challenge that can become insurmountable for some approaches. Overall, we find machine learning approaches that create direct inference machines to be promising for real-world applications. We present our findings as general guidelines for modelling practitioners.Author summaryComputer simulations play a vital role in modern science as they are commonly used to compare theory with observations. One can thus infer the properties of a observed system by comparing the data to the predicted behaviour in different scenarios. Each of these scenarios corresponds to a simulation with slightly different settings. However, since real-world problems are highly complex, the simulations often require extensive computational resources, making direct comparisons with data challenging, if not insurmountable. It is, therefore, necessary to resort to inference methods that mitigate this issue, but it is not clear-cut what path to choose for any specific research problem. In this paper, we provide general guidelines for how to make this choice. We do so by studying examples from oncology and epidemiology and by taking advantage of developments in machine learning. More specifically, we focus on simulations that track the behaviour of autonomous agents, such as single cells or individuals. We show that the best way forward is problem-dependent and highlight the methods that yield the most robust results across the different case studies. We demonstrate that these methods are highly promising and produce reliable results in a small fraction of the time required by classic approaches that rely on comparisons between data and individual simulations. Rather than relying on a single inference technique, we recommend employing several methods and selecting the most reliable based on predetermined criteria.


Author(s):  
Priyanshu Agarwal ◽  
Ashish D. Deshpande

The past few decades have witnessed a rapid explosion in research surrounding robotic exoskeletons due to their promising applications in medicine and human performance augmentation. Several advances in technology have led to the development of more energy efficient and viable prototypes of these devices. However, despite this rapid advancement in exoskeleton technology, most of the developed devices are limited to laboratory testing and a very few of them are commercially available for human use. This chapter discusses the advances in various constituting technologies including actuation, sensing, materials, and controls that made exoskeleton research feasible. Also presented are case studies on two state-of-the-art robotic exoskeletons, Harmony and Maestro, developed for rehabilitation of the upper body. The chapter concludes with a discussion on the ongoing challenges in exoskeleton design and ethical, social, and legal considerations related to the use of these devices and the future of exoskeletons.


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