Assessing Team Knowledge Structures: Findings from the Field
The factors that impact teams' cognitive representations of the systems with which they interact is an area of concentrated research effort. Not surprisingly, research indicates that these cognitive representations impact the team's functioning with the system. Despite the importance of these cognitive representations and their impact on performance, valid and reliable measurement in naturalistic environments remains elusive. Validity and reliability of a measure are especially important to assess the impact of training. The purpose of the current effort is to evaluate the efficacy of a particular knowledge elicitation and representation methodology. A demonstration of this methodology will be presented using data collected from the command and control elements of a Division Artillery (DIVARTY) command staff. Results indicate that this methodology distinguishes differences in team members' mental models as a function of expertise and subteam membership. Implications of these differences for training are discussed, as well as directions for future research.