Robotics process automation at TECHSERV: An implementation case study

2019 ◽  
Vol 9 (2) ◽  
pp. 72-79
Author(s):  
Lila Carden ◽  
Tiffany Maldonado ◽  
Carol Brace ◽  
Marie Myers
Keyword(s):  
Technology Management ◽  
Business Processes ◽  
Cognitive Tools ◽  
Process Automation ◽  
Teaching Case ◽  
Improve Efficiency ◽  
Current Implementation ◽  
Tools And Techniques

This case examines a large technology firm, anonymized as TECHSERV, as they plan, manage, and implement robotics process automation. The organization was seeking ways in which to improve efficiency, effectiveness, and productivity through technology management. Robotics process automation was strategically deployed to automate their business processes. Even though many benefits are associated with robotics process automation, the details of how robotics process automation can be implemented successfully into existing infrastructure are not well known. This teaching case focuses on problems with how to automate processes in two locations, and deals also with the resources and tools and techniques related to project execution. In addition, the case also points to future issues and challenges related to robotics process automation, cognitive tools, and blockchain integration. Students, researchers, and practitioners will obtain an understanding of the benefits and project activities required for robotics process automation and learn how to anticipate future issues and challenges including how to leverage the current implementation into future intelligent automation initiatives.

Automation at Truveil: Business Process Understanding and Analysis in RPA Implementation

2021 ◽  
Author(s):  
Arif Perdana ◽  
Desi Arisandi
Keyword(s):  
Critical Thinking ◽  
Business Process ◽  
Business Processes ◽  
Process Automation ◽  
Teaching Case ◽  
Process Understanding ◽  
Before And After

In the process of automation implementation, it is critical for management and employees to have skills in understanding, identifying, and documenting the relevant business processes. To equip students with these skills, we employ an authentic business scenario from the Truveil, a toy company. In 2021, Truveil (a pseudonym) had operations in more than 15 countries.  In this teaching case, we explain the business process of the company's Singapore office.  This case provides students with the opportunity to map a business process before and after automation, understand the challenges the company faced in implementing automation, and apply critical thinking to business process automation.

scholarly journals Tools and techniques for modeling and supporting business processes – case study

2019 ◽  
Vol 14 (3) ◽  
pp. 57-66
Author(s):  
Marcin Staruch ◽  
Michał Jurek
Keyword(s):  
Business Processes ◽  
Tools And Techniques

Modelowanie procesów biznesowych wyznacza regularne procesy biznesowe i znajduje sposoby na ich ulepszanie. Jest to część praktyki zarządzania procesami biznesowymi. Oprogramowanie do modelowania procesów zapewnia analityczną reprezentację procesów „takich, jakie są” w organizacji i kontrastuje je z „przyszłymi” procesami w celu zwiększenia ich wydajności. W postawieniu pierwszego kroku w modelowaniu pomogą pióro i papier.Aby jednak rzeczywiście uruchomić proces biznesowy, trzeba go zdigitalizować w sposób, jaki będzie zrozumiały przez silnik workflow. Narzędzia do modelowania procesów biznesowych umożliwiają reprezentowanie procesu w sposób cyfrowy, który można następnie zautomatyzować i zaprezentować na żywo.

scholarly journals Corporate efficiency improvement with business process automation

2018 ◽  
Vol 210 ◽  
pp. 02012
Author(s):  
Robert Waszkowski ◽  
Tadeusz Nowicki ◽  
Kazimierz Worwa
Keyword(s):  
Business Process ◽  
Protective Clothing ◽  
Process Model ◽  
Business Process Management ◽  
Process Management ◽  
Business Processes ◽  
Process Models ◽  
Efficiency Improvement ◽  
Process Automation

The paper outlines the concept for using the Business Process Management System (BPMS) to improve processes in a rental company. It also presents a case study of the implementation of the process approach in a medium-sized company dealing in the production, rental and service of work and protective clothing. The aim of the paper is to prepare reference business process models that allow you to measure and improve all the corporate activities. The process models were prepared in accordance with the BPMN (Business Process Model and Notation). The results of the conducted research prove that well designed business processes may not only be managed but also easily enhanced and automated in a way that allows organization to improve its performance in meaningful ways. The paper describes in detail - in subsequent chapters - sales, warehouse delivery, incoming correspondence handling, and cost accounting processes. In the last chapter the system architecture is presented. The proess models are prepared in an innovative way that allows easy process automation.

IT management and change at an energy firm: A teaching case on strategic alignment and business process management

2020 ◽  
pp. 204388692093589
Author(s):  
Christian Maier ◽  
Sven Laumer ◽  
Tim Weitzel
Keyword(s):  
Information Technology ◽  
Technology Management ◽  
Business Process ◽  
Business Process Management ◽  
Process Management ◽  
Business Processes ◽  
Management Practice ◽  
Strategic Alignment ◽  
Information Technology Management ◽  
Teaching Case

This teaching case illustrates how important concepts and tools of information system management practice and literature are used in a young firm, challenged by strong growth and the need to integrate business processes and information technology systems. The case is typical of many smaller organizations that are substantially different from large firms. Among others, the firm does not have a dedicated information technology unit. As most of our information technology management knowledge stems from research in large companies, the teaching case demonstrates and combines many proven information technology management methods, and how they can be applied in smaller firms as well. Students will learn about strategic alignment, business process management, work system theory, business process management, and notation, and user resistance during information technology-induced change projects in small- and medium-sized organizations.

The impact of digitalization on business processes: case study: Kosovo SMEs

2018 ◽  
Author(s):  
Ylber Limani ◽  
Edmond Hajrizi ◽  
Rina Sadriu
Keyword(s):  
Business Processes ◽  
The Impact

Implementation of Booking Performance Application Using Bootstrap Case Study in PT XYZ

2019 ◽  
Vol 4 (1) ◽  
pp. 10
Author(s):  
Arfan Sansprayada ◽  
Kartika Mariskhana
Keyword(s):  
Information System ◽  
Business Processes ◽  
System Development ◽  
Basic Requirement ◽  
Application Development ◽  
Information System Development ◽  
Special Expertise ◽  
A Company ◽  
Need For Information

Abstract—The need for information system development in a company is a basic requirement that must be met by each company in order to run its business processes properly. This is the basic key in a company in order to provide maximum results to find as many profits or profits. Application development or requirements in the application also provide speed for employees to carry out their activities to work properly and optimally. The development of the era requires that companies must be productive and have innovations so that the business wheel of the company can run well. This is based on the development of technology that is so fast that it requires special expertise in its application. This research is expected to be able to help some problems that exist in a company. Where its application can make it easier for employees to carry out their respective duties and roles in order to maximize their potential. For companies, the application of this application can accommodate the company's business wheels so that they can be properly and correctly documented .   Keywords : Systems, Information, Applications

Root Cause Analysis for Pin Leakage

2016 ◽  
Author(s):  
Zhigang Song ◽  
Jochonia Nxumalo ◽  
Manuel Villalobos ◽  
Sweta Pendyala
Keyword(s):  
Failure Analysis ◽  
Root Cause Analysis ◽  
Advanced Technology ◽  
Process Step ◽  
Cause Analysis ◽  
Hard Mask ◽  
Technology Node ◽  
Root Cause ◽  
Tools And Techniques

Abstract Pin leakage continues to be on the list of top yield detractors for microelectronics devices. It is simply manifested as elevated current with one pin or several pins during pin continuity test. Although many techniques are capable to globally localize the fault of pin leakage, root cause analysis and identification for it are still very challenging with today’s advanced failure analysis tools and techniques. It is because pin leakage can be caused by any type of defect, at any layer in the device and at any process step. This paper presents a case study to demonstrate how to combine multiple techniques to accurately identify the root cause of a pin leakage issue for a device manufactured using advanced technology node. The root cause was identified as under-etch issue during P+ implantation hard mask opening for ESD protection diode, causing P+ implantation missing, which was responsible for the nearly ohmic type pin leakage.

scholarly journals Digital Transformation of Forest Services in Finland—A Case Study for Improving Business Processes

Forests ◽  
2021 ◽  
Vol 12 (6) ◽  
pp. 781
Author(s):  
Ville Kankaanhuhta ◽  
Tuula Packalen ◽  
Kari Väätäinen
Keyword(s):  
Business Processes ◽  
Innovation Process ◽  
Single Type ◽  
Stand Management ◽  
Young Stand ◽  
Commercial Viability ◽  
Soil Preparation ◽  
Knowledge Intensive ◽  
Agile Software

This case study introduces an innovation and development concept for agile software tools for the improvement of the productivity and customer experience of forest services. This need was recognized in the context of the opening of forest data and the development of service platforms for a forest-based bioeconomy in Finland. The forest services that were studied covered a continuum from a single type of work, e.g., soil preparation and young stand management through timber procurement, to comprehensive forest property management services. The study concentrated on the needs of micro-, small, and medium-sized enterprises (SMEs), which provide either retail- or business to business (B2B) services as sub-contractors. In addition, the challenges and bottlenecks in service processes detected by other stakeholders were considered. The prevailing service processes were conceptually modelled in order to search for opportunities for improvements in business and ecosystem services, i.e., agile software concepts. For example, we examined whether it would be possible to create opportunities for flexible operational models for precision, resilience, and protection of valuable microsites in forests. These software concepts were developed and evaluated in co-operation with the stakeholders in a co-creative workshop. The technological feasibility and commercial viability of the concepts, as well as the desirability for the customer were considered. The results of this business development process—i.e., agile software concepts and their anticipated benefits—were provided for further evaluation. In addition to the practical implications of this kind of innovation process tested, the potential of these kinds of agile tools for the further development of knowledge-intensive service processes was further discussed.

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