WhatsApp group as a shared resource for coping with political violence: The case of mothers living in an ongoing conflict area

2021 ◽  
pp. 205015792110214
Author(s):  
Yuval Roitman ◽  
Daphna Yeshua-Katz
Keyword(s):  
Coping Strategies ◽  
Political Violence ◽  
Crisis Communication ◽  
Instant Messaging ◽  
Coping Resource ◽  
Mobile Media ◽  
Communal Coping ◽  
Conflict Area ◽  
Media Applications ◽  
Depth Interviews

In recent years, mobile media applications have become a significant resource for crisis communication and communal coping during natural disasters and wars. Drawing on communal coping and media affordance research, we examined the roles that a WhatsApp group plays for mothers living in an ongoing conflict area. We examined, through in-depth interviews, a local WhatsApp group operating in a community adjacent to the Israel–Gaza border. Findings revealed the unique emotion-focused and problem-focused coping strategies people use when facing ongoing threats. Four affordances—immediacy, reachability, mobility, and multimediality—contributed to WhatsApp’s role as a shared and ubiquitous coping resource. This study demonstrates the ways in which instant messaging communication affordances contribute to communal coping strategies in ongoing conflict areas.

Consumer value creation through WhatsApp use

2019 ◽  
Vol 32 (4) ◽  
pp. 455-471
Author(s):  
Jorge Cruz-Cárdenas ◽  
Jorge Guadalupe-Lanas ◽  
Ekaterina Zabelina ◽  
Andrés Palacio-Fierro ◽  
Margarita Velín-Fárez ◽  
...  
Keyword(s):  
Latin American ◽  
Value Creation ◽  
Emotional Support ◽  
Design Methodology ◽  
Instant Messaging ◽  
Role Performance ◽  
Content Type ◽  
Consumer Value ◽  
Depth Interviews ◽  
Practical Implications

Purpose The purpose of this paper is to understand in-depth how consumers create value in their lives using WhatsApp, the leading mobile instant messaging (MIM) application. Design/methodology/approach The study adopts the perspective of customer-dominant logic (CDL) and uses a qualitative multimethod design involving 3 focus groups and 25 subsequent in-depth interviews. The research setting was Ecuador, a Latin American country. Findings Analysis and interpretation of the participants’ stories made it possible to identify and understand the creation of four types of value: maintaining and strengthening relationships; improving role performance; emotional support; and entertainment and fun. In addition, the present study proposes a conceptual model of consumer value creation as it applies to MIM. Practical implications Understanding the way consumers create value in their lives using MIM is important not only for organizations that offer MIM applications, but also for those companies that develop other applications for mobile phones or for those who wish to use MIM as an electronic word-of-mouth vehicle. Originality/value The current study is one of the first to address the topic of consumer behavior in the use of technologies from the perspective of CDL; this perspective enables an integrated qualitative vision of value creation in which the consumer is the protagonist.

Filipino Domestic Workers and Their Capacity Development

2016 ◽  
Vol 59 (6) ◽  
pp. 824-841
Author(s):  
Jennifer Loh ◽  
Alicia F. Estrellado
Keyword(s):  
Grounded Theory ◽  
Coping Strategies ◽  
Working Conditions ◽  
Psychological Health ◽  
Personal Characteristics ◽  
Capacity Development ◽  
Domestic Workers ◽  
Depth Interviews

This study explored the day-to-day experiences of female Filipino domestic workers in Singapore, including their working conditions, employee–employer relationships, and psychological health. In-depth interviews were conducted with 18 women. Using grounded theory, the emergent themes revealed high levels of variation, both within and between women, suggesting that the quality of domestic workers’ lives depends largely on the personal characteristics of their employers or the workers themselves, rather than on any system of protection. More importantly, participants displayed positive and resilient coping strategies which enabled them to thrive despite restrictive circumstances. Implications pertaining to capabilities and empowerment development were discussed.

Why Legitimacy Matters in Crisis Communication: A Case Study of the “Nut Rage” Incident on Korean Air

2018 ◽  
Vol 33 (2) ◽  
pp. 172-202 ◽  
Author(s):  
Myungok Chris Yim ◽  
Hyun Soon Park
Keyword(s):  
Corporate Culture ◽  
Crisis Communication ◽  
Corporate Communication ◽  
Social Expectations ◽  
Moral Legitimacy ◽  
External Communication ◽  
Depth Interviews

This study analyzes the December 2014 “nut rage” incident on Korean Air Lines by means of in-depth interviews with corporate communication experts. We examine how Korean Air managed this crisis of legitimacy, asking whether its legitimization strategy and tactics were effective. The authors argue that Korean Air breached both cognitive and moral legitimacy in terms of leadership, corporate culture, internal and external communication, and legality. The results demonstrate to other organizations what types of legitimacy resources and tactics are required in order to meet social expectations in their responses to crises.

scholarly journals Coping Strategies Used By Students with Disabilities in Managing Social and Higher Educational Experiences

2015 ◽  
Vol 2 (3) ◽  
Author(s):  
Dr. Nageswara Rao Ambati
Keyword(s):  
Higher Education ◽  
Coping Strategies ◽  
Students With Disabilities ◽  
Andhra Pradesh ◽  
Qualitative Data ◽  
Educational Experiences ◽  
Institutions Of Higher Education ◽  
Research Questions ◽  
Education Needs ◽  
Depth Interviews

This study attempts to understand social and educational experiences of students with disabilities in institutions of higher education and is exploratory in nature. To understand the educational experiences of these students, it is not enough to know only the availability of services and resources. It is also necessary to understand the students personally, and the circumstances in which they live. To answer the research questions posed in this study, the researcher has used mixed methods and three universities were selected through purposive sampling in so as to gain maximum diverse variation. For this study, in-depth interviews were conducted with hundred students with disabilities in selected universities in Andhra Pradesh, India. In this study, quantitative and qualitative data analyses were used and in most cases quotes of real text for each theme were maintained and used extensively. The findings of the study show the students were very categorical about their special needs in order to achieve their goals. A greater understanding has been gained regarding coping strategies adopted by them to manage their higher education needs. Based on findings of the study the researcher has brought out the factors which influence the creation of an inclusive environment in institutions of higher education.

scholarly journals Could coronavirus 2019-infected disease patients get cope with the treatment?: A qualitative study

2021 ◽  
Vol 10 (4) ◽  
pp. 880
Author(s):  
Fery AM Mendrofa ◽  
Umi Hani ◽  
Yuni Nurhidayat
Keyword(s):  
Data Collection ◽  
Qualitative Study ◽  
Coping Strategies ◽  
Phenomenological Approach ◽  
Cross Infection ◽  
Psychological Aspect ◽  
Future Research ◽  
The World ◽  
Novel Coronavirus ◽  
Depth Interviews

A pandemic of a novel coronavirus-infected disease is currently ongoing in the world. Most patients have to be isolated due to the treatments. This study aimed to make sense of how patients with coronavirus-infected disease understand and experience infectious isolation. The research used a qualitative design with a phenomenological approach. Data collection was conducted with in-depth interviews of nine patients with coronavirus disease-2019 (COVID-19) confirmed who had been in the isolation room. The analysis was conducted on interview transcripts by organizing keywords found into categories, sub-themes, and themes based on Colaizzi's approach. The results indicated that the participants experienced fright due to the isolation and attempted to integrate their isolation experiences. Isolation highlighted a sense of threat posed by cross-infection, a threat that participants experienced as originating from others and from themselves to others. Participants described feeling changes experienced after several days of treatment. Participants reported various symptoms of the disease and received careful care while in isolation. They still communicate with family. Isolated patients are able to deal with the treatment by improving their coping strategies. Participants reported the most support from their families, even from a distance. Future research could explore experiences of isolation from family and staff perspectives and identify the psychological aspect in caring for the COVID-19 patients.

scholarly journals Exploration of the experiences of working stressors and coping strategies associated with menstrual symptoms among nurses with shifting schedules: a Q methodology investigation

BMC Nursing ◽  
2021 ◽  
Vol 20 (1) ◽  
Author(s):  
Shu-Chuan Yu ◽  
Hsiao-Pei Hsu ◽  
Jong-Long Guo ◽  
Shu-Fen Chen ◽  
Shu-He Huang ◽  
...  
Keyword(s):  
Coping Strategies ◽  
Q Methodology ◽  
Self Management ◽  
Menstrual Symptoms ◽  
Working Performance ◽  
Two Stages ◽  
And Coping ◽  
Female Nurses ◽  
Depth Interviews ◽  
Best Fit

Abstract Background The essence and workload of nursing can easily lead to burdens associated with female nurses’ menstrual symptoms, and consequently, result in decreased working performance. Without effective support this can lead to resignation due to maladaptation. This study adopted Q methodology to explore the experience of working stressors and coping strategies associated with menstrual symptoms among nurses with shifting schedules. Methods Data were collected in two stages. First, in-depth interviews were conducted to collect nurses’ experiences. Sentences that best fit the study’s purpose were extracted for the construction of Q statements. Second, nurses were allowed to subjectively rank these Q statements by using Q-sorts. A total of 90 participants ranked the designed Q statements. The Q factor analysis revealed a five-factor solution that accounted for 48.90% of the total variance. Results The five evident factors included: menstrual symptoms interfering in collaboration with colleagues, deficiency of professional function and stress due to symptoms burden, diverse experiences without a clear pattern, adapted self-management with and without medication use, and stress due to symptoms burden and using medication for self-management. Conclusions The identification of these five groups may facilitate the development of responsive strategies to meet nurses’ preferences. Furthermore, identifying workplace factors that are associated with the adverse effects of menstrual symptoms on nurses will be helpful for nursing supervisors and hospital managers. Additionally, strategies that can be implemented to create supportive work environments are discussed.

scholarly journals Digital (dis)connectivity in fraught contexts: The case of gay refugees in Belgium

2019 ◽  
Vol 23 (5) ◽  
pp. 784-800 ◽  
Author(s):  
Alexander Dhoest
Keyword(s):  
Social Media ◽  
Digital Media ◽  
Country Of Origin ◽  
Mobile Media ◽  
Cultural Conditions ◽  
Sexual Orientations ◽  
The Family ◽  
National Boundaries ◽  
Depth Interviews

The key role of digital and mobile media for refugees is increasingly acknowledged, but while the literature on the topic tends to celebrate the advantages of digital media, it is important to also acknowledge limitations. Thus, the focus on the creation and maintenance of connections through digital media may obscure experiences and practices of disconnection. This is certainly the case for forced migrants with non-normative sexual orientations, for whom experiences of homophobia within the family and ethno-cultural community in the country of origin may extend to fraught situations in the country of residence. As with digital media in general, it is important to consider the ‘offline’ social and cultural conditions determining online media uses. This article focuses on the specific challenges for lesbian, gay, bisexual, transgender and queer refugees, both in general and in Belgium, drawing on desk research and expert interviews, as well as nine in-depth interviews with gay-identifying male refugees. While the refugees are relatively positive about the Belgian situation, they do identify a number of challenges. They use digital media to stay connected to family and other people in the country of origin, but often this connection has become difficult. Social media and dating sites also offer a way to connect to other gay men, but these connections can be equally fraught, particularly in the country of origin for danger of exposure but also in Belgium as social media transcend national boundaries. For this reason, some participants created new or parallel profiles, to keep their gay lives disconnected from their family lives. Overall, then, digital media are a tool not only of connection but also of strategic disconnection for gay refugees.

Accepting or rejecting the label: how gay employees cope with harassment at work

2019 ◽  
Vol 34 (8) ◽  
pp. 644-664
Author(s):  
Dilusha Madushanka Liyanage ◽  
Arosha Adikaram
Keyword(s):  
Coping Strategies ◽  
Organizational Support ◽  
Design Methodology ◽  
Social Withdrawal ◽  
Labeling Theory ◽  
Research Approach ◽  
Content Type ◽  
The Face ◽  
Support Seeking ◽  
Depth Interviews

Purpose The purpose of this paper is to understand how gay employees, as labeled deviants, cope with heterosexist harassment at work in an Asian culture of hegemonic heterosexual masculinity, using the modified labeling theory. Design/methodology/approach Using qualitative research approach, in-depth interviews were carried out with 16 self-identified gay employees. Findings Results revealed how the coping strategies of gay employees, in the face of harassment, are entwined with the labeling and stigma leading to diverse and complex coping strategies. Several broader coping strategies were thus identified based on whether the participants accepted the label of deviance and stigma and whether they were open about their sexuality. These broader coping strategies are support seeking, confrontation, inaction, quitting and, stigma and labeling avoidance strategies. Under these broader strategies, there were also sub strategies such as seeking social support, organizational support, legal support the support of the wise, as well as secrecy and social withdrawal. Originality/value These findings will advance the knowledge in coping strategies of heterosexist harassments at work as well as knowledge in harassment of gay employees, in hegemonic heterosexual cultures.

Experiences of Jewish and Arab Healthcare Practitioners Treating Terrorists in Israel

2020 ◽  
Vol 35 (5) ◽  
pp. 674-689
Author(s):  
Yael Keshet ◽  
Ariela Popper-Giveon
Keyword(s):  
Coping Strategies ◽  
Ethical Dilemma ◽  
Research Literature ◽  
Public Hospitals ◽  
Terror Attacks ◽  
Refusal To Treat ◽  
Depth Interviews

The growing number of terror attacks worldwide draws attention to the difficulties that healthcare practitioners experience when they treat terrorists or suspected terrorists. Research literature on the challenges faced by healthcare practitioners treating terrorists in conflict areas is limited. In-depth interviews were conducted during 2016–2017 with 50 Jewish and Arab healthcare practitioners (managers, physicians, and nurses) employed in 11 public hospitals in Israel, who treat Palestinian terrorists and security prisoners, in the context of a prolonged and violent national conflict. Jewish practitioners find it emotionally difficult to treat terrorists and security prisoners. They face an ethical dilemma when called upon to save the lives of those who took life and find themselves identifying with the victims. Arab practitioners identify with both sides of the conflict. Three coping strategies were described: maintaining a humanistic standpoint; adherence to a standard of detached professionalism; and refusal to treat terrorists and security prisoners.

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