Critical Success Factors affecting the Restaurant Industry: Insights from Restaurant Managers

2021 ◽  
pp. 231971452110424
Author(s):  
Bharti Sharma ◽  
Rakhi Arora ◽  
Manjeet Kharub
Keyword(s):  
Delphi Method ◽  
Success Factors ◽  
Integrated Approach ◽  
Restaurant Industry ◽  
Critical Factors ◽  
Factors Affecting ◽  
Modified Delphi ◽  
Critical Success ◽  
Restaurant Managers ◽  
Taxation System

This study identifies, prioritizes and ranks a list of critical factors that impact consumers’ perception of the restaurant industry from a restaurant managers’ perspective. A mixture of the modified-Delphi method and multi-criteria decision-making method, the best-worst method (BWM), is adopted to achieve the study aim. The integrated approach has been employed with the help of seven experts from different units working under Hyderabad Restaurant Industry, India. The study identifies five main and twenty-five sub-categorical factors impacting consumers’ perception of restaurants. In particular, the study offers insights into the restaurant business after implementing a new taxation system (i.e., GST). The ranks showed that 66% of restaurants success depends on two critical factors, that is, ‘food quality’ and ‘cleanness and ambience’. The top choices can be improved by emphasizing the ‘use of fresh ingredient’ and ‘use of regular cleaning and sanitization’. The findings provide managerial and policy insights to direct efforts and resources more efficiently.

Factors Affecting the Success of Online Branding

2011 ◽  
Vol 1 (4) ◽  
pp. 20-32 ◽  
Author(s):  
Riyad Eid ◽  
Raja Yahya Al Sharief ◽  
Laila Hussein
Keyword(s):  
University Students ◽  
Success Factors ◽  
Marketing Communications ◽  
Critical Factors ◽  
Factors Affecting ◽  
Critical Success ◽  
Online Branding ◽  
Sales And Marketing ◽  
Online Business ◽  
Crucial Part

Online branding has become a crucial part of companies’ activity since the mid-90s, when internet expansion began. As internet activity starts playing bigger and greater roles in sales and marketing communications, online branding becomes more important. However, the challenge for organisations today is to advance their online business activities. To address this challenge, organisations need to understand the critical success factors for building an online brand. This paper discusses this issue proposes 9 critical factors classified into two categories and validated empirically through a sample of 150 university students. The significance, importance, and implications for each category are discussed and then recommendations are made.

Factors Affecting the Success of Online Branding

2013 ◽  
pp. 250-263
Author(s):  
Riyad Eid ◽  
Raja Yahya Al Sharief ◽  
Laila Hussein
Keyword(s):  
University Students ◽  
Success Factors ◽  
Marketing Communications ◽  
Critical Factors ◽  
Factors Affecting ◽  
Critical Success ◽  
Online Branding ◽  
Sales And Marketing ◽  
Online Business ◽  
Crucial Part

Online branding has become a crucial part of companies’ activity since the mid-90s, when internet expansion began. As internet activity starts playing bigger and greater roles in sales and marketing communications, online branding becomes more important. However, the challenge for organisations today is to advance their online business activities. To address this challenge, organisations need to understand the critical success factors for building an online brand. This paper discusses this issue proposes 9 critical factors classified into two categories and validated empirically through a sample of 150 university students. The significance, importance, and implications for each category are discussed and then recommendations are made.

scholarly journals Identification of Critical Success Factors in Information Systems Implementation Projects

2020 ◽  
pp. 101-114
Author(s):  
M. A. Orlov
Keyword(s):  
Information Systems ◽  
Critical Success Factors ◽  
Success Factors ◽  
Business Processes ◽  
Critical Factors ◽  
Factors Affecting ◽  
Critical Success ◽  
Scientific Papers ◽  
Information Systems Implementation ◽  
Commercial Organizations

Currently, government and commercial organizations are increasingly dependent on the use of various information systems. Investments in information systems fi their place in enterprises of various sizes, from small to large. The main goal, which forces enterprises to imple ment information systems, is the need to obtain centralized access to information and facilitate the procedure for its receipt, storage and processing in order to increase productivity and increase the efficiency of production activities. Currently, information systems are a tool for standardizing business processes and offer a variety of functionalities based on best prac­tices. At the same time, the implementation of the system is a difficult task (there is a very high percentage of unsuccessful projects), requiring great efforts, careful reflection and good planning, as well as a detailed analysis of the factors that are critical for the successful im­plementation of the system. Right now, the urgent need for finding new tools and opportunities to increase the number of successful projects. The article is devoted to critical factors affecting projects for the implementation of information systems in enterprises. The scientific works of domestic and foreign scientists and practitioners are analyzed and reviewed in order to identify factors that are called critical success factors that directly affect such projects in order to determine which critical factors were empirically recognized as “critical”. To evaluate each factor and the relationship between them, the author uses statistical analysis. The study also uses both quantitative and qualitative analysis of data obtained from scientific papers. The data collected were analyzed and 10 key success factors identified. Critical success factors are an effective and important tool for achieving the goals of projects for the implementation of information systems in enterprises, which will contribute to the correct decision-making and improve the effectiveness of projects and, as a result, the achievement of strategic goals that bring long-term benefits to the enterprise.

scholarly journals Factors Hindering Quality Performance in Construction Projects: An Empirical Study

2021 ◽  
Vol 13 (2) ◽  
pp. 70
Author(s):  
Raw A Hijazi
Keyword(s):  
Project Management ◽  
Construction Industry ◽  
Construction Projects ◽  
Success Factors ◽  
Critical Factors ◽  
Quality Performance ◽  
Factors Affecting ◽  
Critical Success ◽  
The Social ◽  
Failure Factors

Construction industry is crucial for the economy of any country. Learning from failure is important to reach effective quality performance in construction projects. This will, in turn, contribute to the development of the construction industry and the country as a whole. Although quality is an important criterion in the project management success, but it receives less attention than cost and time in project management literature. Moreover, critical success factors (CSFs) are identified more often than critical failure factors (CFFs) in construction literature. Hence, there is still a lack of attention on critical failure factors affecting quality performance in construction projects. Construction industry is full of uncertainties, especially in the current era of COVID-19 Pandemic. This adds to the necessity of studying critical failure factors in construction industry. This study aims to identify the critical factors that have adverse effect on quality performance in construction projects, address their relative importance, and suggest ways to attain good quality performance in construction projects. Based on literature review, an initial list of failure attributes of quality performance in construction projects was prepared. Then it was refined based on suggestions from experienced professionals in the construction industry in the Jordanian context. A questionnaire was distributed to experts in the construction industry. The responses were analyzed using Statistical Package for the Social Sciences (SPSS). The analyses used here are factor analysis and tests of its appropriateness. Using these analyses, the most critical factors that impede quality performance in construction were identified and ranked. The study revealed that the most influencing failure factors are the managerial factor, the culture and environment factor, and the contractor factor.

A review on the identification of total productive maintenance critical success factors for effective implementation in the manufacturing sector

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Sudhir Chaurey ◽  
Shyamkumar D. Kalpande ◽  
R.C. Gupta ◽  
Lalit K. Toke
Keyword(s):  
Literature Review ◽  
Critical Success Factors ◽  
Success Factors ◽  
Manufacturing Sector ◽  
Successful Implementation ◽  
Critical Factors ◽  
Total Productive Maintenance ◽  
Content Type ◽  
Effective Implementation ◽  
Critical Success

PurposeThe purpose of this paper is to carry out the literature search on manufacturing organizations and total productive maintenance (TPM). This research aims at studying TPM attributes and barriers in line with the TPM framework for effective implementation of TPM. This study identifies the barriers in TPM implementation and the critical success factors (CSFs) for effective TPM implementation.Design/methodology/approachIn this manuscript, the study of TPM in the manufacturing sector has been considered a broad area of the research and emphasis on the TPM literature review, which primarily relates to the contribution of manufacturing sector and employment availability. Next sections covers TPM history, importance, justification, pillars, obstacles and TPM implementation procedure and models. Thereafter author identified the gaps in existing literature.FindingsThe existing literature shows that very few TPM implementation models are available for the manufacturing sector. The study also found that there is no systematically conducted large-scale empirical research which deals with TPM implementation. In order to bridge this gap, an investigation into the successful implementation of TPM in is truly needed. The finding of the literature shows that there is a need of TPM model specially developed for the manufacturing sector. The identified critical factors derived from the extensive literature review help to overcome the barriers for effective TPM implementation.Research limitations/implicationsThis review study is limited to Indian manufacturing industries. The identified TPM CSFs are based on the TPM pillars and their sub-factors. This cross-sectional study was based on the existing TPM model.Practical implicationsThis paper can increase the significance of TPM strategy, which could help managers of organizations to have a better understanding of the benefits of implementing TPM and therefore enable patient satisfaction within their organizations.Originality/valueThe literature review covers methodical identification of TPM barriers and critical factors for maintenance performance improvements. It allows the practitioners to apply these identified CSFs for TPM implementation to achieve an improvement in industrial performance and competitiveness.

Critical Success Factors for Leveraging Technology Transfer from Higher Education Institutions to Industry: Indian Context

2021 ◽  
pp. 2150018
Author(s):  
Meenakshi Kanojia ◽  
Balvinder Shukla ◽  
Anil Wali ◽  
Manoj Joshi
Keyword(s):  
Higher Education ◽  
Regression Analysis ◽  
Technology Transfer ◽  
Success Factors ◽  
Higher Education Institutions ◽  
Critical Factors ◽  
Critical Success ◽  
Indian Context ◽  
Environment Factor ◽  
Successful Technology

This study aims to identify and empirically evaluates the critical factors of successful technology transfer (TT) from higher education institutions (HEI) to industry and to develop a TT model in the Indian context. With the help of questionnaire survey, the perception profile of 318 respondents was collected from PAN-India. Utilizing the survey data, factor analysis identified six constructs representing five critical factors of TT and an outcome factor. The results of multiple regression analysis indicate significant effect of all five critical factors on an outcome factor. The findings of the study validate the TT Model and identify supportive and promotive TT environment factor, market and finance factor and HEI factor to be the most important factors of successful TT. This study may help the policymakers in strategizing future initiatives to improve the rate of successful TT.

Analysis of Success Factors of Introducing SAP System for ERP Implementation in Small and Midsize Enterprises in Taiwan

2012 ◽  
pp. 252-290
Author(s):  
Hsin-Ju Wei ◽  
Chia-Liang Wei
Keyword(s):  
Enterprise Resource Planning ◽  
Success Factors ◽  
Resource Planning ◽  
Management Support ◽  
Erp Implementation ◽  
Factors Affecting ◽  
Critical Success ◽  
Data Survey ◽  
Communication And Coordination ◽  
Corporate Information Systems

Enterprise Resource Planning (ERP) has become the core of successful information management and is also the foundation of corporate information systems for treating with everything related to corporate processes. The ERP implementation has been considered a complicated process because introducing process is involved with different potential conditions and factors so that they may affect the ultimate performance of ERP systems. The aim of this study is to analyze success factors of introducing SAP system for ERP implementation in small and midsized firms. The authors first found out past critical factors affecting the ERP implementation by means of literature review in order to understand results of past studies. Next, the authors widely collected the critical success factors from previous studies and sifted out representative factors to make up a questionnaire. Through the pilot study and questionnaire revision, the authors identified the content of the questionnaire and started interviewing job. When interviewing activities were finished, they began to study and analyze the data. Survey results indicate that three of the most important factors affecting ERP implementation are “top management support and commitment”, “project manager’s competence” and “communication and coordination effectiveness”.

Critical Success Factors in Enterprise Resource Planning Implementation

2020 ◽  
pp. 188-208
Author(s):  
Muhammad Shaikh ◽  
Libi Shen
Keyword(s):  
Enterprise Resource Planning ◽  
Success Factors ◽  
Resource Planning ◽  
Future Research ◽  
Critical Factors ◽  
It Professionals ◽  
Erp Systems ◽  
Erp System ◽  
Effective Implementation ◽  
Critical Success

Enterprise resource planning (ERP) systems are considered, by many, to be extremely solid, while giving organizations the ability to quickly capture and manage data across diverse sectors. Because the successful employment of an ERP system depends upon skillful implementation, specific factors contributing to successful ERP implementation are essential. What are the critical factors in the implementation of ERP system? How do company administrators and IT professionals perceive the critical successful factors for the effective implementation of the ERP? How are critical successful factors defined? How do IT professionals perceive the influence of critical factors on the effective implementation of ERP in a Phoenix company? In this chapter, the critical successful factors in the implementation of ERP systems will be explored. A single case study was conducted, and the interview data were gathered from 15 IT professionals in a Phoenix, Arizona company. Problems, solutions, recommendations, and future research direction will be presented.

Identifying Critical Success Factors for Supply Chain Excellence

2012 ◽  
pp. 353-375
Author(s):  
Chinho Lin ◽  
Chu-hua Kuei ◽  
Christian N. Madu ◽  
Janice Winch
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Organizational Performance ◽  
Success Factors ◽  
International Studies ◽  
Critical Factors ◽  
Chain Management ◽  
Organizational Conditions ◽  
Critical Success ◽  
Organizational Condition

This paper presents a research framework for studying supply chain excellence, emphasizing two distinct paths of knowledge acquisition, that is qualitative inquiry through interviews with senior supply chain executives in Taiwan and quantitative inquiry through data collection from companies that operate in Taiwan. Four factors are considered as the antecedents of supply chain excellence, such as collaboration, organizational conditions, technology adoption, and operations. The authors use the grounded theory approach to further understand those four critical factors and relevant concepts. Organizational condition was ranked by our senior supply chain executives as the most important factor based on this qualitative investigation. The effect of four critical factors on organizational performance is also assessed through regression analyses, and the results help supply chain professionals in Taiwan determine which factors and concepts of supply chain management to focus on to improve business performance. Although these findings are situation-dependent, the proposed framework is different from existing literature and can be adopted in other international studies to enhance the body of knowledge on supply chain management.

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