Patient satisfaction with teledermatology services

2003 ◽  
Vol 9 (1) ◽  
pp. 42-45 ◽  
Author(s):  
Lanis L Hicks ◽  
Keith E Boles ◽  
Stanton Hudson ◽  
Barry Kling ◽  
Joe Tracy ◽  
...  
Keyword(s):  
Patient Satisfaction ◽  
Likert Scale ◽  
Telemedicine Service ◽  
Level Of Satisfaction ◽  
High Level

We collected data on patient satisfaction with the use of teledermatology services. During a 27-month study, a single dermatologist saw a total of 321 patients via telemedicine. The patients completed 483 surveys, although not all questions were answered on all surveys. There was a high level of satisfaction among patients using teledermatology: 88% of 258 respondents said that they were satisfied with their telemedicine session. In terms of the eight questions on the questionnaire, 84% of the responses were in the top two positive categories on a seven-point Likert scale. In addition, access to dermatology appeared to increase with the availability of the telemedicine service.

PENGARUH CITRA PERUSAHAAN DAN KEPERCAYAAN TERHADAP KEPUASAN PASIEN PADA RUMAH SAKIT MITRA MEDIKA NAROM KABUPATEN BEKASI

2020 ◽  
Vol 7 (1) ◽  
pp. 41-49
Author(s):  
Ajat Sudrajat
Keyword(s):  
Patient Satisfaction ◽  
Health Services ◽  
Corporate Image ◽  
Ordinal Scale ◽  
Survey Method ◽  
Microsoft Excel ◽  
Analysis Techniques ◽  
Level Of Satisfaction ◽  
Verification Methods ◽  
High Level

Patient satisfaction at the hospital is a benchmark that is a benchmark for patients in getting health care. Each hospital must run a variety of strategies so that patients feel satisfied with health services, one of the strategies is through a good corporate image and trust, where a good corporate image can increase trust. So that affecting patient satisfaction Mitra Medika Narom Hospital Kabupaten Bekasi.             This research was conducted with descriptive and verification methods, namely knowing, analyzing, explaining and testing hypotheses, and making conclusions and suggestions. The sample in this study amounted to 240 respondents using the Eksplanary Survey method. Data analysis techniques used are ordinal scale techniques and path analysis using the Method of Successive Interval (MSI) tool, Microsoft Excel 2016 computer programs and SPSS 16.             The results of this study reveal that the company's image at the Mitra Medika Narom Hospital in Kabupaten Bekasi is in the agreed criteria, meaning that Mitra Medika Narom Hospital has built and made a good company image so that it is better known to all people. Furthermore, trust in Mitra Medika Narom Hospital in Kabupaten Bekasi is in the agreed criteria, meaning that Mitra Medika Narom Hospital has succeeded in building a good and optimal Trust so that patients trust Mitra Medika Narom Hospital to obtain health services. Then the patient satisfaction at the Mitra Medika Narom Hospital in Kabupaten Bekasi is in the agreed criteria, meaning that the patients as respondents feel a high level of satisfaction after completing treatment at the Mitra Medika Narom Hospital. There is a positive, strong and two-way correlation between company image and trust variables of 0.646. There is a partial influence of company image on patient satisfaction at Mitra Medika Narom Hospital significantly by 11.98%. There is a partial influence of trust on patient satisfaction at Mitra Medika Narom Hospital significantly by 25.08%. Then there is a simultan influence of corporate image and trust on patient satisfaction at Mitra Medika Narom Hospital positively and significantly by 37.06% while the remaining 62.94% is contributed by other variables not examined

Comparative analysis of patient satisfaction with COVID-19 medical care provided in telemedicine center

2021 ◽  
pp. 73-77
Author(s):  
A. V. Starshinin ◽  
A. A. Tyazhelnikov ◽  
A. V. Pogonin ◽  
E. V. Kostenko
Keyword(s):  
Patient Satisfaction ◽  
Comparative Analysis ◽  
Statistical Analysis ◽  
Medical Care ◽  
Dynamic Assessment ◽  
Medical Services ◽  
Level Of Satisfaction ◽  
Time Periods ◽  
High Level

The article presents the results of a dynamic analysis of the satisfaction of patients diagnosed with CAVID‑19 with the quality of medical services provided remotely at the telemedicine centre in Moscow in 2020.Purpose of research. Conduct a dynamic assessment of patient satisfaction with the quality of remote medical services provided in different time periods.Material and methods. The results of an anonymous survey of 424 patients on the quality of remote medical services were dynamically evaluated. The first group (138) received medical care from 01.04 to 30.04, the second one (286) – from 01.06 to 30.06 of 2020 after the implementation of measures to improve them. Statistical analysis was performed using IBM SPSS Statistics 20.0.Results. When analysing the results, a high level of patient satisfaction was revealed, but there was a significant (p < 0.05) difference in the level of satisfaction between the groups. The factors of connection between telemedicine services and patient satisfaction were identified, which served as the basis for organizational measures.Conclusion. Providing medical services using telemedicine technologies can be considered as one of the most effective ways to provide medical care.

scholarly journals Telephone Follow-Up following Office Anorectal Surgery

2008 ◽  
Vol 90 (6) ◽  
pp. 464-466 ◽  
Author(s):  
Rebecca C Fallaize ◽  
Christine Tinline-Purvis ◽  
Anthony R Dixon ◽  
Anne-Marie Pullyblank
Keyword(s):  
Patient Satisfaction ◽  
Medical Treatment ◽  
Patient Treatment ◽  
Second Line ◽  
Anorectal Surgery ◽  
Fissure In Ano ◽  
Level Of Satisfaction ◽  
Patient Appointment ◽  
High Level

INTRODUCTION Patients with minor anorectal conditions are frequently reviewed at an 8-week out-patient appointment (OPA). This study was designed to assess whether telephone follow-up could reduce OPA numbers whilst maintaining patient satisfaction. PATIENTS AND METHODS Over an 11-month period, 46 patients (23 male) underwent banding of haemorrhoids and 14 were prescribed medical treatment for fissure-in-ano (3 male). All were telephoned at 6 weeks and were offered an 8-week OPA if they had continuing problems. Patients were telephoned at a later date by a member of the hospital's patient panel to assess satisfaction. RESULTS Overall, 88% were contacted at 6 weeks, 60% at the first attempt; 40% required two or more attempts. Of those who underwent banding, 68% were asymptomatic, 17% requested an OPA for re-banding and 15% requested an OPA for a different problem. Of fissure patients, 25% were cured; the remainder were prescribed either second-line medical treatment (8%), anorectal physiology (42%) or surgery (25%). All avoided an OPA. Of a potential 60 OPAs, 47 were saved by telephone follow-up. None of 7 non-contactable patients accepted a written offer of an OPA. Overall, 89% of patients were contacted by the patient panel; of these patients, 93% reported a high level of satisfaction. CONCLUSIONS Telephone follow-up can reduce the number of OPAs following out-patient treatment of minor anorectal conditions whilst maintaining a high level of patient satisfaction. However, it requires considerable consultant time. This process could be developed into either a nurse-led service with booked telephone appointments or a patient-led service to a dedicated hotline.

Patient satisfaction with multispecialty interactive teleconsultations

1997 ◽  
Vol 3 (4) ◽  
pp. 205-208 ◽  
Author(s):  
Janis L. Huston ◽  
Deborah C. Burton
Keyword(s):  
Internal Medicine ◽  
Patient Satisfaction ◽  
Infectious Diseases ◽  
Likert Scale ◽  
Clinical Nutrition ◽  
Strongly Agree ◽  
High Level

Satisfaction with teleconsulting was evaluated for 96 patients using the Kentucky TeleCare telemedicine network. Consultant specialties included psychiatry 41 , dermatology 24 , clinical nutrition 20 , anaesthesia 3 , infectious diseases 3 , rheumatology 2 , internal medicine 1 , neurology 1 and paediatric pulmonology 1 . The results indicated a high level of patient satisfaction, with a mean score of 6.8 on a 7- point Likert scale with 1 strongly disagree and 7 strongly agree for the question Overall, I was very satisfied with today's consultation'. The results indicated that the majority of patients were satisfied with the telemedicine encounter although a minority, 16 , would have preferred to have seen the specialist in person.

scholarly journals Satisfaction of Patients with Type II Diabetes on Health Service in Specialized Center for Endocrinology and Diabetes /Baghdad 2019

2020 ◽  
Vol 15 (2) ◽  
pp. 87-90
Author(s):  
Nazik L Kadium
Keyword(s):  
Patient Satisfaction ◽  
Female Gender ◽  
P Value ◽  
Diabetic Patients ◽  
Related Factors ◽  
Cross Sectional ◽  
Important Indicator ◽  
Level Of Satisfaction ◽  
Specialized Center ◽  
High Level

Background: Patient satisfaction is of increasing importance and widely recognized as an important indicator of quality of the medical care. There was no homogeneous definition of patient satisfaction, since satisfaction concerns different aspects of care or settings, as well as care given by various professions. Objective: The objective of this study is to assess the patients’ level of satisfaction with diabetes care and to identify the underlying factors influencing it. Methods: This cross-sectional study had been conducted in the Specialized Center for Diabetes and Endocrinology in Baghdad Al- Rusafa 2018. Where150 type two diabetic patients attending their follow-up were requested to fill the questionnaire. The questionnaire identified patients, doctors, and practice related factors. For statistical analysis of the data, SPSS Version 24 was used, and the Chi-square statistical test was applied, A p-value less than 0.05 was considered statistically significant. Results: The study showed that the overall level of satisfaction was 79.3%. There was a statistically significant association between age group, gender, profession, educational level and marital status where P value 0.001 for all variables. Conclusion: It was concluded from the study that patients’ satisfaction was high. Majority of the diabetic patients were satisfied with health services, the level of satisfaction increases with age, female gender, and married patients, but it decreases with a high level of education and profession. High level of dissatisfaction seen on treatment services  

Patient Satisfaction: A Tool towards Quality Improvement

2021 ◽  
Vol 37 (2) ◽  
Author(s):  
Ume Sughra ◽  
Manaal Siddiqui ◽  
Sorath Noorani ◽  
Hassan Mansoor ◽  
Sultana Kausar
Keyword(s):  
Quality Improvement ◽  
Patient Satisfaction ◽  
Satisfaction Level ◽  
Cross Sectional Survey ◽  
Good Tool ◽  
Cross Sectional ◽  
Staff Members ◽  
Level Of Satisfaction ◽  
High Level

Purpose:  To determine the importance of patient satisfaction as a tool for quality improvement. Study Design:  Cross sectional survey. Place and Duration of Study:  Pediatric Ophthalmology Department of Al-Shifa Trust Eye Hospital, Rawalpindi, from May 2017 to September 2017. Methods:  This study included 500 individuals, who were caregivers of children visiting the hospital at the time of data collection. Individuals who visited departments other than pediatric department were excluded. Two groups were made. Group 1 included 300 individuals who were interviewed for to assess the patient satisfaction. On the basis of response, play area was made spacious, additional registration counters were placed and more reception staff members were hired to shorten the waiting and registration time, additional fans were installed in the waiting area and patient information was displayed on TV screens to aid uneducated patients and their attendants. Second group with 200 individuals were interviewed after these improvements. Pretested structured questionnaire was used to collect data regarding socio-demographic characteristics and experience of visit to the hospital. SPSS version 20 was used for descriptive and inferential data analysis. Results:  Participants in this survey showed high level of satisfaction after interventions 45 to 65%.There was statistically significant association between satisfaction level and improvement in services was found (p < 0.001). Conclusion:  Satisfaction level of patients depends upon the quality of services and medical care provided and it can be used as a good tool for improving the services in the hospitals. Key Words:  Satisfaction, Outpatient department, Hospital.

scholarly journals The Patient Satisfaction On Quality of Health Services in Out Patient Department of Bandar Lampung Adventist Hospital

2019 ◽  
Vol 7 (1) ◽  
pp. 550-563
Author(s):  
Novita Verayanti Manalu
Keyword(s):  
Patient Satisfaction ◽  
Health Services ◽  
Data Gathering ◽  
Strong Relationship ◽  
High Category ◽  
Level Of Satisfaction ◽  
Quality Of Health Services ◽  
High Level ◽  
Patient Department

Introduction: One of the health service facilities is a hospital. Hospitals are required to provide the best services for patient satisfaction. Satisfaction will be fulfilled if the service provided in a hospital is felt to be in accordance with patient expectations, otherwise the patient will not feel satisfied. Disatisfaction with services will encourage patients to use the services of other competitors and will result in decreased profits for the hospital. The level of satisfaction is closely related to quality services so that the services provided are in accordance with patient expectation. The purpose of this study was to determine the level of patient satisfaction, patient assessment of the quality of health services and the relationship between the level of satisfaction with the quality of health services in an Out Patient Department (OPD) of Bandar Lampung Adventist Hospital. Methods: The method used in this study is a descriptive correlation involving 160 patients in OPD of Bandar Lampung Adventist Hospital. The data gathering was done by purposive sampling, and used a questionnaire instrument. The questionnaire used in the form of a checklist consist of two parts were those related to the patient satisfaction levels (23 questions) and related to the quality of OPD services (45 questions), so the total of all questions was 68. Then the data were analyzed using the McClave percentage formula, Benson, and the correlation formula according to Sugiyono (2007: 122). Results: The results of this study found the percentage level of patient satisfaction in the Out Patient Department of Bandar Lampung Adventist Hospital is 76.35%. This states that the level of patient satisfaction is included in the high category. The percentage of patients' assessment of service quality is 75.96%, this value is also included in the high category. Through these two percentages, the correlation value is 0.852. It states that there is a very strong relationship between the level of patient satisfaction with the quality of health services in OPD of Bandar Lampung Adventist Hospital. Discussion: Based on the results of the study it can be concluded that patients in OPD of Bandar Lampung Adventist Hospital have a high level of satisfaction that related to the quality of hospital health services. Suggestions given to the head of the OPD are expected to be able to maintain and improve quality services so that the patient satisfaction is maintained properly.

scholarly journals Evaluating Patient Satisfaction of Nurse Practitioner Care in the Hospital Setting: A Qualitative Pilot Study

2020 ◽  
Vol 3 (1) ◽  
pp. 95-98
Author(s):  
Dawson N ◽  
Whitman A ◽  
Botella R ◽  
Tolaymat L ◽  
Haga C ◽  
...  
Keyword(s):  
Patient Satisfaction ◽  
Nurse Practitioners ◽  
Nurse Practitioner ◽  
Point Of Care ◽  
Hospital Setting ◽  
Signs And Symptoms ◽  
Level Of Satisfaction ◽  
Assess Patient Satisfaction ◽  
Specific Discharge ◽  
High Level

Aim: The purpose of this study is to develop a tool and assess patient satisfaction with inpatient Nurse Practitioner (NP) care.Design: A 10 item questionnaire was administered to hospital inpatients cared for directly by one of two NP’s.Methods: Patients were given a point of care tablet to answer the survey questions with yes or no. The primary outcomes measured were satisfaction with the hospital NP in quality of care, effective communication, and discharge planning.Results: A total of 19 patients participated in this study. 100% of patients felt that nurse practitioners communicated the plan of care effectively, clearly communicated medication information, answered all questions effectively, and knew what to expect when they went home. Between 80-89.5% of patients understood their discharge goals, what they may need after discharge, and understood what signs and symptoms to look for after discharge. Only 36% reported that they had a primary care provider appointment upon discharge.Conclusions: Results of the questionnaire showed a high level of satisfaction with NP care and identified specific discharge barriers among these hospitalized patients. Determining patient satisfaction with NP care can help direct important performance and improvement activities for healthcare institutions.

scholarly journals The Influence of Service Quality, and Price Toward Customer Satisfaction at PT. Juragan Wifi Indonesia

2021 ◽  
Vol 4 (2) ◽  
pp. 119-138
Author(s):  
Muhammad Rian Ardianto Rian ◽  
Dra. Basrah Saidani, M.Si ◽  
Ika Febrilia, S.E., M.M
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Hypothesis Testing ◽  
Likert Scale ◽  
Consumer Expectations ◽  
Level Of Satisfaction ◽  
High Level ◽  
Positive Effect

The objectives of this study are: First, To determine the influence of Service Quality on Customer Satisfaction of PT Juragan Wifi Indonesia. Second, To determine the influence of Price on customer satisfaction of PT Juragan Wifi Indonesia. This research is conducted on 100 customers of PT. Juragan Wifi Indonesia that spread across Jakarta, Bogor, Depok, Tangerang, and Bekasi. Data is collected using a questionnaire with 5 point of likert scale, namely by reaching consumers by distributing the questionnaires which are then processed using the SPSS program. The results shows that service quality, and price provided by PT Juragan Wifi are valid and able to meet consumer expectations. Consumers of PT Juragan Wifi also have high level of satisfaction. Based on the results of hypothesis testing, it can be concluded that service quality has a positive effect on customer satisfaction, and price has a positive effect on customer satisfaction.

Patient Satisfaction with the Health Services Provided by the Pharmacist at a General Hospital in Riyadh, Saudi Arabia

2014 ◽  
Vol 2 (4) ◽  
pp. 517
Author(s):  
Khalaf Ali Al-Jumah ◽  
Mohamed Azmi Hassali ◽  
Ibrahim Alzaagi
Keyword(s):  
Patient Satisfaction ◽  
Employment Status ◽  
Cross Sectional Study ◽  
Pharmacy Services ◽  
Cross Sectional ◽  
Factors Affecting ◽  
Item Questionnaire ◽  
Level Of Satisfaction ◽  
High Level

Background: Patient satisfaction is one of the main indicators for determining the quality of the services provided to patients by pharmacists.Objective: The purpose of this study was to determine the patients’ satisfaction and various factors affecting satisfaction with pharmacists dispensing services atKingSaudMedicalCity inRiyadh,Saudi Arabia.Methods: A cross-sectional study was conducted to explore patient satisfaction with the pharmacy services from August through September2013. A self-administered, 10-item questionnaire was administered randomly to 500 participants to evaluate patient satisfaction. Twenty questionnaires were excluded because they were incomplete. Statistical Package for Social Sciences (SPSS) version 17.0 for Windows was used to analyze the data.Results: The response rate of this study was 96%. Most of the respondents were female (252, 52.4%), and 69.9% of the sample visited the pharmacy 3 or more times per year. The majority of the patients reported a high level of satisfaction, which was slightly variable among the groups, particularly with respect to the education level and employment status of the patients. Patients with a high school education or less were the most satisfied with the pharmacy services with a mean score of 3.50 (df= 2.969, F= 3.659, p=<0.006). Unemployed patients were the most satisfied with the pharmacy services, with a mean score of 3.52  (df= 2.580, F= 3.138, p=<0.044).Conclusion: The patients reported a high level of satisfaction with the pharmacy services atKingSaudMedicalCity inRiyadh. 

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