Understanding emotions as effective practice in English probation: the performance of emotional labour in building relationships

2017 ◽  
Author(s):  
Andrew Fowler ◽  
Jake Phillips ◽  
Chalen Westaby
Keyword(s):  
Emotion Management ◽  
Professional Relationships ◽  
Effective Practice ◽  
Professional Relationship ◽  
Deep Acting ◽  
Building Relationships ◽  
Emotional Labour ◽  
Complex Emotion ◽  
Understanding Emotions

In this chapter we study the performance of emotional labour by probation practitioners to reveal the complex emotion management undertaken to develop the officer-offender relationship. We begin by discussing the rise of managerialism and its effect on how emotions should be used in the officer-offender relationship, before focusing on Skills for Effective Engagement and Development and Supervision programme. We use data generated through interviews with probation practitioners to analyse one aspect of SEEDS: the development of the professional relationship through getting to know and understand the client and the need to create clear boundaries. By analysing the data through the lens of emotional labour we focus on the use of surface and deep acting in order to create effective professional relationships as required by the SEEDS model. We found that practitioners are required to perform considerable emotional labour which has, until now, remained unacknowledged in probation policy and discuss what needs to be done if SEEDS were reintroduced following the implementation of Transforming Rehabilitation. (164)

The Modification of Emotional Responses: a problem for trust in nurse-patient Relationships?

2002 ◽  
Vol 9 (5) ◽  
pp. 466-471 ◽  
Author(s):  
Louise de Raeve
Keyword(s):  
Social Relationships ◽  
Emotional Responses ◽  
Point Of View ◽  
Professional Relationships ◽  
Deep Acting ◽  
Emotional Labour ◽  
Patient Relationships

This article examines one aspect of the criticism of inauthenticity that can be levelled against the trustworthiness of professional relationships in general and nurse-patient relationships in particular. The overall question is: are such relationships inherently trustworthy or untrustworthy, from the patient’s point of view? The author concludes that, in spite of legitimate grounds for concern, and while it remains true that nurse-patient relationships may be untrustworthy, they are not inherently so for reasons of inauthenticity relating to emotional labour. The arguments used to defend this claim take their force from the idea that different criteria may be needed to assess the authenticity of nurse-patient relationships from those used to evaluate authenticity in ordinary social relationships. The utility of Hochschild’s idea of ‘deep’ acting, as offering a useful model for the management of emotions in nursing, is examined and rejected.

scholarly journals Architect and craftsperson: project perceptions, relationships and craft

2020 ◽  
Vol 14 (3) ◽  
pp. 423-438 ◽  
Author(s):  
Johnathan Djabarouti ◽  
Christopher O'Flaherty
Keyword(s):  
Design Methodology ◽  
Building Materials ◽  
Heritage Management ◽  
Professional Relationships ◽  
Professional Relationship ◽  
Effective Interactions ◽  
Content Type ◽  
Built Heritage ◽  
Project Outcomes ◽  
Project Outcome

PurposeArchitects and craftspeople work together on complicated built heritage projects as part of a diverse multidisciplinary team. Effective interactions and collaborations between them can lead to a more successful project outcome; however, differing perceptions of each other can cause professional relationship tensions, communicative barriers and disharmony.Design/methodology/approachThrough the analysis of online surveys completed by architects and craftspeople, this study examines the contemporary relationship between the two groups, including the architect's perceptions of the function of traditional building craft within their day-to-day role.FindingsFindings suggest that whilst both groups agree that the craftsperson is an essential specialist on a built heritage scheme, there are contradictory perceptions with regard to the architect's role. Despite these differences, the results suggest that architects are open to accommodating more exposure to craftspeople and traditional building craft within their day-to-day role – believing they would learn more about building materials, make better practical decisions and understand craftspeople better. More importantly, this study proposes that a focus on craft would break down communicative and perceptual barriers, in turn improving relationships and project outcomes.Originality/valueThe study strongly suggests that traditional building craft can form an essential, tangible bond between architects and craftspeople by increasing focus on relationships and learning. The insights offered are relevant not only to those in the fields of architecture and traditional building craft but also to those involved in heritage management, as well as other professional roles, who may benefit from the use of craft as a method to repair professional relationships, as well as historic buildings.

scholarly journals How Do Sports Organizations Use Social Media to Build Relationships? A Content Analysis of NBA Clubs’ Twitter Use

2015 ◽  
Vol 8 (2) ◽  
pp. 133-148 ◽  
Author(s):  
Yuan Wang ◽  
Shuhua Zhou
Keyword(s):  
Social Media ◽  
Content Analysis ◽  
National Basketball Association ◽  
Professional Relationships ◽  
Building Relationships ◽  
The Public ◽  
Sports Organizations ◽  
Significant Relationships ◽  
The U.S ◽  
Community Relationships

Social media have been increasingly used by sports organizations to communicate with the public. This study explored the Twitter-using practices of National Basketball Association (NBA) clubs (N = 30) in the U.S. in building relationships with their fans during the 2013–14 season. Specifically, it focused on how these clubs used Twitter to build professional, personal, and community relationships through a content analysis of 5,561 tweets on their official Twitter sites. The results suggested that NBA clubs tended to use social media to develop professional relationships with their publics via sharing information and promoting products. There were significant relationships between relationship dimensions and the number of retweets and favorites from Twitter followers. Sports organizations should use social media effectively to strengthen the professional, personal, and community relationships with their publics.

Suppression or expression

2005 ◽  
Vol 19 (3) ◽  
pp. 565-581 ◽  
Author(s):  
Patricia Lewis
Keyword(s):  
Interview Study ◽  
Emotion Management ◽  
Work Context ◽  
Neonatal Nurses ◽  
Emotional Labour ◽  
Different Types ◽  
Informal Communities ◽  
The Times ◽  
The Relationship

Based on an interview study of neonatal nurses, this article sets out to explore the management of emotions within a work context where their suppression is a professional requirement. Drawing on Bolton’s (2000a, 2000b) identification of different types of organizational emotionality, in particular prescriptive and philanthropic emotion management, the article seeks to demonstrate the complexities involved in the performance of emotional labour. It does this by first exploring the times when a nurse chooses to perform one form of emotion management over another (e.g. prescriptive over philanthropic). Second, the article examines the relationship between these two forms of emotion management, taking into account their gendered nature and highlighting the existence of any tensions between them. Lastly, it considers how nurses create informal communities of coping (Korczynski, 2003) as a means of dealing with the consequences of having to move between these two different forms of emotion management.

scholarly journals The relationship between physicians and nurses in hospitals affiliated with Zanjan University of Medical Sciences, Iran

2017 ◽  
Vol 8 (1) ◽  
pp. 33
Author(s):  
Khalil Mahmoodi ◽  
Mehran Tahrekhani
Keyword(s):  
Work Experience ◽  
Demographic Data ◽  
Bachelor's Degree ◽  
Professional Relationships ◽  
Professional Relationship ◽  
Medical Sciences ◽  
Cross Sectional ◽  
Work Shifts ◽  
The Relationship

Introduction: The establishment of a healthy relationship between healthcare professionals is required for resolving healthcare issues. The professional relationship between physicians and nurses are quite decisive and vital factor for patient care. Therefore, the purpose of this study was to examine the quality of relationship between physicians and nurses in hospitals affiliated with Zanjan University of Medical Sciences, Iran.Methods: In this descriptive-analytic study, a cross-sectional method was used. Nurses working in hospitals affiliated with Zanjan University of Medical Sciences, Iran were selected randomly. A demographic data and a 32-item questionnaire related to the professional relationship between physicians and nurses were used for data collection. Of 160 nursing staff 96 nurses returned the questionnaire. Descriptive and analytical statistics were used for data analysis via the SPSS software.Results: About 75.8% of the nurses were female and 76.8% held a bachelor's degree. Also, 86.4% of them had rotational shift works. Many of them (66.2%) held below 15 years of work experience and 59.5% received no reward to make a relationship with physicians. Moreover, 76.8% of the samples mentioned that non-existence of fixed work shifts and extra shifts created stressful and tedious conditions leading to ineffective nurse-physician relationships.Conclusions: There were major shortcomings within nurse-physician relationships. Hence, the promotion of physicians’ knowledge on nurses’ career and nurses’ welfare is required for advancing professional relationships between nurses and physicians. 

scholarly journals Nursing Student Peer Mentorship: The Importance of Professional Relationships

2020 ◽  
Vol 22 (1) ◽  
Author(s):  
Hlengiwe Seshabela ◽  
Yolanda Havenga ◽  
Hester Cathrina De Swardt
Keyword(s):  
Academic Success ◽  
Nursing Students ◽  
Nursing Student ◽  
Peer Mentoring ◽  
Psychosocial Support ◽  
Professional Relationships ◽  
Peer Mentors ◽  
Professional Relationship ◽  
Undergraduate Nursing ◽  
The Relationship

Nursing students face numerous challenges and stressors related to the dynamics within the academic, psycho-social, and health care environments. Peer mentoring has the potential to support nursing students with these challenges by providing academic and psychosocial support, which may increase retention in the programme and student wellbeing. The focus of this article is on peer mentors’ and mentees’ views of professional relationships as an essential requirement to create and maintain an effective peer mentoring programme. The aim of the study is to support the design and implementation of a peer mentoring programme to enhance students’ academic success in an undergraduate nursing programme. It is thus important to determine students’ views about the relationship that would create a supportive environment for them. A descriptive qualitative research design was used. A purposive sample of 20 participants participated in semi-structured individual interviews and focus groups with peer mentors and mentees in an undergraduate nursing programme. Measures to ensure trustworthiness and ethical research were implemented. The importance of professional relationships as the glue that holds a peer mentoring programme together emerged. In order to establish the professional relationship, participants explained the importance of boundaries in the relationship, commitment toward the programme by all role players, and the qualities required of a mentor. Recommendations were made for training mentors and mentees in establishing and maintaining boundaries, negotiating relationship contracts, and developing the qualities required of mentors.

scholarly journals Examination of deep acting in retail disability service training

2021 ◽  
Author(s):  
Ahsan Ammar Akhtar Akhtar
Keyword(s):  
Emotional Labor ◽  
Positive Influence ◽  
Emotional Reactions ◽  
Skill Levels ◽  
Deep Acting ◽  
Emotional Labour ◽  
Retail Service ◽  
Service Training ◽  
Training Activities ◽  
Retail Organizations

The quality of retail service delivered to disabled customers is affected by employees’ behaviour and attitudes. These behaviours are related to employees’ ability to manage their emotional reactions (referred to as emotional labour) to disabled customers’ varied and personalized needs. Although retailers provide disability training, employees utilize varied levels of emotional labour skills (referred to as deep acting) in interactions with disabled customers. Studies call on employers to improve disability training for employees, so that they can manage their emotional labour and disabled customers can receive higher quality service. This study addresses the question of whether training activities influence retail employees’ deep acting skills at various levels when providing services to disabled customers. By adapting Brotheridge & Lee's (2003) Emotional Labor Scale and Saks and Belcourt's (2006) Training Activities Scale, 150 participants filled a questionnaire and were grouped into three categorical levels based on their deep acting skills prior to training. The results show a positive influence exists between activities during and after training and deep acting skill levels. This study calls on retail organizations to identify employees with positive refocus and basic levels of deep acting and invest more in during and after training stages to facilitate the transfer of deep acting skills.

Authentic leadership and employees’ emotional labour in the hospitality industry

2020 ◽  
Vol 32 (2) ◽  
pp. 797-814
Author(s):  
Zhenyuan Wang ◽  
Yunhui Xie
Keyword(s):  
Authentic Leadership ◽  
Hospitality Industry ◽  
Job Insecurity ◽  
Surface Acting ◽  
Deep Acting ◽  
Content Type ◽  
Service Employees ◽  
Emotional Labour ◽  
Human Energy ◽  
Hospitality Managers

Purpose This study investigates the effect of authentic leadership on service employees’ emotional labour strategies, surface acting and deep acting, from a human energy perspective. Design/methodology/approach A three-wave survey was conducted in a hotel chain in China, and 347 valid responses were obtained. Mplus software was used for structural equation modelling and bootstrapping analysis. Findings This study finds the following: authentic leadership predicts service employees’ emotional labour strategies; job insecurity mediates the influence of authentic leadership on surface acting but not on deep acting; relational energy mediates both surface and deep acting; and relational energy has more negative (positive) indirect effects than job insecurity. Practical implications The findings provide hospitality managers with insights into how to improve service employees’ capacity for emotional regulation. Hospitality managers should show more authenticity, pay attention to subordinates’ energy level and select and recruit candidates with positive energy traits. Hospitality organisations should encourage, select and train managers to behave as authentic leaders. Originality/value This study links authentic leadership with service employees’ emotional management in the hospitality industry. Moreover, it demonstrates the energising function of authentic leadership and introduces the new perspective of human energy to emotional labour research.

Emotionele arbeid en psychologisch welzijn van docenten

2009 ◽  
Vol 22 (3) ◽  
Author(s):  
Sven Stringer ◽  
Else Ouweneel ◽  
Pascale Le Blanc ◽  
Anja Cheriakova ◽  
Jolien Smulders
Keyword(s):  
Emotional Exhaustion ◽  
Work Engagement ◽  
Well Being ◽  
Emotional Dissonance ◽  
Psychological Well Being ◽  
Deep Acting ◽  
Emotional Labour ◽  
Positive Effects ◽  
Emotional Demands ◽  
The Relationship

Emotional labour and psychological well-being in teachers Emotional labour and psychological well-being in teachers S. Stringer, E. Ouweneel, P. Le Blanc, A. Cheriakova & J. Smulders, Gedrag & Organisatie, volume 22, September 2009, nr. 3, pp. 214-231 Emotional labour could have negative as well as positive effects on the employees' psychological well-being. In this cross-sectional study among 149 high school teachers, the relationship between emotional labour – in this study conceptualized as emotional demands – and emotional exhaustion and work engagement respectively was studied. First of all, it was examined whether emotional dissonance mediates the relationship between emotional demands and both emotional exhaustion and work engagement. Next, the possible moderating effect of two emotion regulation strategies, surface acting and deep acting, on the relationship between emotional dissonance and the two outcome variables was studied. The results showed that emotional dissonance partially mediated the relationship between emotional demands and emotional exhaustion. Furthermore, it was found that deep acting had a buffer effect on the negative relationship between emotional dissonance and work engagement. Finally, the implications of the results are discussed and suggestions for further research are mentioned.

Circus aerialism and emotional labour

2020 ◽  
Vol 2 (2) ◽  
pp. 215-232
Author(s):  
Kevin Walby ◽  
Dale Spencer
Keyword(s):  
Emotion Management ◽  
The Body ◽  
Group Level ◽  
Emotional Labour ◽  
Work Settings ◽  
Collective Emotions

<xref ref-type="bibr" rid="CIT0019">Hochschild (1983)</xref> introduced the idea of emotional labour to examine how emotions are performed and managed in work settings. Recent writings have extended Hochschild’s works on emotional labour by focusing on the body and collective emotions. Contributing to this literature, we draw on interviews conducted with circus aerialists from several Canadian cities to understand the complexities of emotions, performance and work. Drawing from interviews with 31 aerialists, we examine what aerialists say about emotion management during their performances and travels. We analyse how emotional labour overlaps with the bodily control necessary to engage in circus aerialism as a form of risky work. We also examine how emotional labour is conducted in relation to audience type and the emotional climates that emerge at the group level in aerialist troupes. We conclude by discussing what these findings mean for literatures on emotions and on circus work.

Sign in / Sign up

Export Citation Format

Share Document