The Modification of Emotional Responses: a problem for trust in nurse-patient Relationships?

2002 ◽  
Vol 9 (5) ◽  
pp. 466-471 ◽  
Author(s):  
Louise de Raeve
Keyword(s):  
Social Relationships ◽  
Emotional Responses ◽  
Point Of View ◽  
Professional Relationships ◽  
Deep Acting ◽  
Emotional Labour ◽  
Patient Relationships

This article examines one aspect of the criticism of inauthenticity that can be levelled against the trustworthiness of professional relationships in general and nurse-patient relationships in particular. The overall question is: are such relationships inherently trustworthy or untrustworthy, from the patient’s point of view? The author concludes that, in spite of legitimate grounds for concern, and while it remains true that nurse-patient relationships may be untrustworthy, they are not inherently so for reasons of inauthenticity relating to emotional labour. The arguments used to defend this claim take their force from the idea that different criteria may be needed to assess the authenticity of nurse-patient relationships from those used to evaluate authenticity in ordinary social relationships. The utility of Hochschild’s idea of ‘deep’ acting, as offering a useful model for the management of emotions in nursing, is examined and rejected.

Understanding emotions as effective practice in English probation: the performance of emotional labour in building relationships

2017 ◽  
Author(s):  
Andrew Fowler ◽  
Jake Phillips ◽  
Chalen Westaby
Keyword(s):  
Emotion Management ◽  
Professional Relationships ◽  
Effective Practice ◽  
Professional Relationship ◽  
Deep Acting ◽  
Building Relationships ◽  
Emotional Labour ◽  
Complex Emotion ◽  
Understanding Emotions

In this chapter we study the performance of emotional labour by probation practitioners to reveal the complex emotion management undertaken to develop the officer-offender relationship. We begin by discussing the rise of managerialism and its effect on how emotions should be used in the officer-offender relationship, before focusing on Skills for Effective Engagement and Development and Supervision programme. We use data generated through interviews with probation practitioners to analyse one aspect of SEEDS: the development of the professional relationship through getting to know and understand the client and the need to create clear boundaries. By analysing the data through the lens of emotional labour we focus on the use of surface and deep acting in order to create effective professional relationships as required by the SEEDS model. We found that practitioners are required to perform considerable emotional labour which has, until now, remained unacknowledged in probation policy and discuss what needs to be done if SEEDS were reintroduced following the implementation of Transforming Rehabilitation. (164)

The moderating impact of emotions on customer equity drivers and loyalty intentions

2017 ◽  
Vol 29 (2) ◽  
pp. 239-264 ◽  
Author(s):  
Zohaib Razzaq ◽  
Salman Yousaf ◽  
Zhao Hong
Keyword(s):  
Service Delivery ◽  
Customer Service ◽  
Customer Loyalty ◽  
Positive Emotions ◽  
Survey Design ◽  
Emotional Responses ◽  
Point Of View ◽  
Customer Equity ◽  
Content Type ◽  
Loyalty Intentions

Purpose The purpose of this paper is to investigate the significant contribution of emotions along with other conventional loyalty drivers on the loyalty intentions. Design/methodology/approach The influence of three conventional loyalty drivers, i.e., value equity, brand equity, relationship equity on loyalty intentions was investigated by further exploring the moderating effects of negative and positive emotions. A sample of 834 Pakistani consumers in the supermarkets and banking industries was studied employing store-intercept survey design. Findings Consumer behavior is driven by emotions in both the supermarkets and banking context. Thus, in order to better predict customer loyalty intentions, the emotional component is crucial and should be included along with other cognitive components. Practical implications Since customers’ emotional responses throughout service delivery are strongly linked to loyalty, therefore supermarkets and bank service managers need to make sure that the customers experience with their services as pleasurable as possible and for this purpose, customer service employees need to be trained in order to better understand the customers’ emotional responses during the course of service delivery process. Originality/value The present study complements the existing literature regarding the role of emotions in service settings and offers a new point of view for the linkage among emotions, customer equity drivers and customer loyalty intentions.

Moral Injury during the COVID-19 pandemic: A delphi model survey of family medicine residents

2021 ◽  
pp. 009121742110543
Author(s):  
Sean B Ngo ◽  
Payson J Clark ◽  
Sarah E Parr ◽  
Abel R Thomas ◽  
Akshat Dayal ◽  
...  
Keyword(s):  
Family Medicine ◽  
Family Relationships ◽  
The United States ◽  
Moral Injury ◽  
Professional Relationships ◽  
Major Barrier ◽  
Model Study ◽  
Seeking Help ◽  
Patient Relationships ◽  
Family Medicine Residents

Objectives The objective is to investigate the primary factors that created experiences leading to moral injury in family medicine residents during the COVID-19 pandemic and also to identify any barriers keeping these residents from seeking or receiving help when they experienced moral injury. Method A DELPHI model study utilizing three rounds of surveys was conducted at four family medicine residency programs in the United States. Resident responses to Survey 1 generated factors perceived to be causing them moral injury or constituting barriers to their seeking help. Thematic analysis identified common themes which were presented to residents in Survey 2 for rating and justification. Results and feedback from Survey 2 were shared with residents in Survey 3, where residents were prompted to reevaluate their ratings for factors and barriers for the purpose of generating consensus among themselves. A ranked list of factors and barriers was thereby created for the participating sites. Results Residents shared several stories about the factors that most pressured them to violate their moral values. The most severe and frequent factors contributing to moral injury involved disruptions to doctor–patient relationships, patient–family relationships, and relationships with other healthcare professionals. Time was the major barrier to residents seeking help. Conclusion During times of crisis, moral injury among residents may be minimized by protecting and promoting important clinical and professional relationships with patients, colleagues, and other medical professionals. While residents report that lack of time was the most significant barrier to seeking help, it is unclear how this complicated and ubiquitous problem would be resolved or mitigated.

Attunement and Perspectival Truth

2018 ◽  
Author(s):  
Rick Anthony Furtak
Keyword(s):  
Selective Attention ◽  
Emotional Responses ◽  
Vantage Point ◽  
Point Of View ◽  
Distinct Form ◽  
The World

Once we have rejected the notion of a subject-independent objectivity, we lack any basis for assuming that our emotional responses project value onto a neutral world. Love’s vision must give us unique, unequalled access to the sort of truth that it reveals. Each person’s emotional point of view, his or her attunement to the world, makes possible a distinct form of knowledge, revealing a particular truth. Our moods, temperaments, and idiosyncratic affective outlooks must fit into this book’s account of emotions as felt recognitions of significance. Each attunement involves selective attention and focus—not distortion. An observer who is not attuned in any way would not notice anything. Each person’s affective vantage point illustrates the perspectival character of existence. Because our affective outlook is a condition of apprehending axiological reality, becoming appreciative of another person’s attunement enables us to know other sides of the truth and other significant truths.

Interpersonal Considerations and Judgements in a Day Hospital

1970 ◽  
Vol 117 (539) ◽  
pp. 397-403 ◽  
Author(s):  
R. S. Ferguson ◽  
M. W. P. Carney
Keyword(s):  
Social Interaction ◽  
Social Relationships ◽  
Therapeutic Process ◽  
Point Of View ◽  
Professional Worker ◽  
The Social ◽  
Intellectual Skills ◽  
Operational Range ◽  
The Relationship

There is a body of opinion which regards psychiatrically ill individuals, or at least one great class or subdivision of them, as suffering primarily from disturbances in personal relationships and social interaction processes generally. Sullivan, Horney and Fromm have made the most significant theoretical contributions to this subject, and empirical applications have been reported by Balint (1957), Maxwell Jones (1968), Rapoport (1960) and Laing (1961). These writers have at least this in common, that they take the point of view that since the pathology of the illness lies in social relationships the fundamental treatment process must lie there also—must, in fact, consist of re-experiencing social interaction within a therapeutic re-educative framework. In the past attention has been directed principally to the doctor-patient relationship as a heuristic model of social interaction, but Rapoport has extended the operational range of significant interaction to include all staff-patient, staff-staff and patient-patient encounters. As the recent Subcommittee of the Central Health Services Council has pointed out (1968), little has been written of the nurse as therapist, but a considerable literature has accumulated concerning the role of the social worker or caseworker or counsellor (e.g. Halmos, 1965). Halmos investigates the nature of such relationships, and finds therapeutic utility to be unrelated to intellectual skills. The therapeutic process is adjudged to lie in the relationship, true enough, but the essential qualities have more to do with the interpersonal styles of the therapist, than with his analytical expertise. Such is his conclusion. Apparently social skills are necessary for the professional worker, but intellectual skills for the problems to be unravelled are of little importance, and are largely irrelevant.

scholarly journals ԱՎԱՆԴՈՒՅԹՆԵՐԻ ԵՎ ՍԻՄՎՈԼՆԵՐԻ ԳՈՐԾԱՌՈՒՅԹՆԵՐԸ ԱՆՁԻ ԱՐԺԵՀԱՄԱԿԱՐԳԻ ՁԵՎԱՎՈՐՄԱՆ ՀԱՄԱՏԵՔՍՏՈՒՄ. ԷԹՆՈ-ՀՈԳԵԲԱՆԱԿԱՆ ԱԿՆԱՐԿ/ FUNCTIONAL REVIEW OF TRADITIONS AND SYMBOLS IN THE CONTEXT OF FORMATION OF PERSON’S VALUE SYSTEM. ETHNO-PSYCHOLOGICAL REVIEW/ФУНКЦИОНАЛЬНЫЙ ОБЗОР ТРАДИЦИЙ И СИМВОЛОВ В КОНТЕКСТЕ ФОРМИРОВАНИЯ СИСТЕМЫ ЦЕННОСТЕЙ ЛИЧНОСТИ. ЭТНО-ПСИХОЛОГИЧЕСКИЙ ОБЗОР

2020 ◽  
pp. 113-125
Author(s):  
Naira Hakobyan ◽  
Vazgen Poghosyan ◽  
Anna Khachatryan
Keyword(s):  
Social Relationships ◽  
Psychological Research ◽  
Point Of View ◽  
Psychological Review ◽  
Value System ◽  
And Behavior ◽  
The Given

This article studies some peculiarities of value formation. A brief review of the socio-psychological research is also presented. Special attention is paid to the values from the point of view of social relationships’ formation. The given article also touches upon the role and significance of traditions and symbols in the context of values formation. Also, the main functions of tradition important for sociable norms and behavior conservation are outlined.

scholarly journals Social relationships existing among gelada (Theropithecus gelada) males in Zoo Zlín

2013 ◽  
Vol 61 (6) ◽  
pp. 1653-1659 ◽  
Author(s):  
Šárka Hanuláková ◽  
Ladislav Máchal ◽  
Pavlína Hloučalová ◽  
Roman Horský ◽  
Gustav Chládek
Keyword(s):  
Social Relationships ◽  
Aggressive Behaviour ◽  
Study Time ◽  
Point Of View ◽  
Time Intervals ◽  
Theropithecus Gelada ◽  
Group Behaviour ◽  
In Captivity ◽  
Important Time ◽  
Important Activity

This study was focused on the monitoring of behaviour and complex social relationships existing among gelada (Theropithecus gelada) monkeys. The study involved a group of five males that were raised in captivity in the Zoo Zlín – Lešná. Ethological monitoring was performed by means of photographing of the group behaviour of these animals. Studied were the basic forms of social behaviour, i.e. food collection (foraging), free movement, (locomotion) observing of the neighbourhood (watching), grooming, climbing on trees, playing, aggressive behaviour (fighting), and resting. The temporary point of view, foraging was the most important time-consuming activity (55.3 ± 2.0 % of the study time); its maximum frequencies occurred in time intervals of 9 and 11 a.m. and 1 to 3 p.m.. The second place was occupied by the locomotion (15.3 ± 4.1 % of the study time) and its maximum frequencies were recorded between 9 and 11 a.m. and between 2 and 3 p.m. Grooming was the third most important activity (8.5 ± 4.8 % of the study time). The distribution of periods of rest (7.5 ± 3.1 % of the study time) was relatively uniform and its maxima were observed between 10:30 a.m. and 4 p.m. Observing of the neighbourhood and climbing on trees occupied 5.6 ± 3.3 % and 3.6 ± 3.0 % of the time, respectively and playing was the least frequent activity (2.2 ± 9.0 % of the study time), similarly as the aggressive behaviour (2.0 ± 23.0 % of the study time).

scholarly journals Genealogy: The Tree Where History Meets Genetics

Genealogy ◽  
2021 ◽  
Vol 5 (4) ◽  
pp. 98
Author(s):  
Cláudia Gomes ◽  
Sara Palomo-Díez ◽  
Ana María López-Parra ◽  
Eduardo Arroyo-Pardo
Keyword(s):  
Genetic Analysis ◽  
Y Chromosome ◽  
Social Relationships ◽  
Historical Record ◽  
Geographic Region ◽  
Point Of View ◽  
Human Beings ◽  
Deceased Person ◽  
Lineage Markers ◽  
Historical Moment

Although biological relationships are a universal reality for all human beings, the concepts of “family” and “family bond” depend on both the geographic region and the historical moment to which they refer. However, the concept of “family” can be determinant in a large variety of societies, since it can influence the lines of succession, inheritances and social relationships, as well as where and with whom an individual is buried. The relation between a deceased person and other members of a community, other individuals of the same necropolis, or even with those who are buried in the same tomb can be analysed from the genetic point of view, considering different perspectives: archaeological, historical, and forensic. In the present work, the concepts of “family” and “kinship” are discussed, explaining the relevance of genetic analysis, such as nuclear and lineage markers, and their contribution to genealogical research, for example in the heritage of surnames and Y-chromosome, as well as those cases where some discrepancies with historical record are detected, such as cases of adoption. Finally, we explain how genetic genealogical analyses can help to solve some cold cases, through the analysis of biologically related relatives.

scholarly journals Questions about solidarity in the dystopian world (inspired by Dmytro Ternovyi’s 'High Resolution')

2018 ◽  
pp. 119-133
Author(s):  
Anna Ursulenko
Keyword(s):  
High Resolution ◽  
Social Relationships ◽  
Collective Identity ◽  
Point Of View ◽  
Social Worlds ◽  
Specific Study ◽  
Current Trends ◽  
Multidimensional Representation

The article discusses the means of creating images and argumentation lines used to achieve a multidimensional representation of the concept of solidarity in the 2012 drama High Resolution by Ukrainian playwright Dmytro Ternovyi. The story of inhabitants of a certain Ukrainian city and their experiences during anti-regime protests coinciding with the hunt for immigrants organized by the authorities is interspersed with fantastic and grotesque scenes featuring animate objects, which allowed the author to create a range of social worlds haunted by traumas and fears. By definition, a dystopian reality is a space where social relationships are disturbed, which may cause the society to atomize, but it can also consolidate it. Ternovyi shows both options, indicating that it is possible to have an ambivalent point of view on solidarity. He creates alternative variants of development of such situations. The analysis of those visions shows that it is possible to perceive the discussed drama as a specific study of solidarity – an anatomy of its triumphs and failures. Furthermore, setting the drama in the context of the recent events in Ukraine made it possible to correlate solidarity and collective identity and show current trends in thinking about the Ukrainian identity.

scholarly journals Empathy and Altruism

Psychology ◽  
2020 ◽  
Author(s):  
Eric L. Stocks ◽  
Taylor Clark
Keyword(s):  
Prosocial Behavior ◽  
Personality Traits ◽  
Social Relationships ◽  
Human Behavior ◽  
Emotional State ◽  
Point Of View ◽  
The Other ◽  
Protective Behaviors ◽  
Motivational State ◽  
Fruitful Research

The word empathy has been used as a label for many different phenomena, including feeling what another person is feeling, understanding another person’s point of view, and imagining oneself in another person’s situation. Perhaps the most widely researched phenomenon called “empathy” involves an other-oriented emotional state that is congruent with the perceived welfare of another person. Feelings associated with empathy include sympathy, tenderness, and warmth toward the other person. Other manifestations of empathic emotions have been investigated, too, including empathic joy, empathic embarrassment, and empathic anger. As was the case with empathy, the term altruism has also been used as a label for a broad range of phenomena, including any type of prosocial behavior, as a collection of personality traits associated with helpful persons, and biological influences that evoke protective behaviors toward genetically related others. A particularly fruitful research tradition has focused on altruism as a motivational state with the ultimate goal of protecting or promoting the welfare of a valued other. For example, the empathy–altruism hypothesis claims that empathy (viewed here as an other-oriented emotional state) evokes an altruistic motivational state. Empathy and altruism, regardless of how they are construed, have important consequences for understanding human behavior and social relationships.

Sign in / Sign up

Export Citation Format

Share Document