Performance measurement and determination of optimal base stock level inventory system to improve the customer satisfaction in the Six Sigma environment

2012 ◽  
Vol 9 (3) ◽  
pp. 382 ◽  
Author(s):  
A. Kumaravadivel ◽  
U. Natarajan ◽  
A. Noorul Haq
Keyword(s):  
Customer Satisfaction ◽  
Performance Measurement ◽  
Six Sigma ◽  
Inventory System ◽  
Base Stock ◽  
Stock Level

Determination of linagliptin and empagliflozin by UPLC and HPTLC techniques aided by Lean Six Sigma approach

2021 ◽  
Author(s):  
Ebrahim A. El‐Desouky ◽  
Ahmed M. Abdel‐Raoof ◽  
Ashraf Abdel‐Fattah ◽  
Ahmed Abdel‐Zaher ◽  
Ayman O. E. Osman ◽  
...  
Keyword(s):  
Six Sigma ◽  
Lean Six Sigma ◽  
Six Sigma Approach

scholarly journals Second derivative synchronous fluorescence determination of avanafil in the presence of its acid-induced degradation product aided by powerful Lean Six Sigma tools augmented with D-optimal design

RSC Advances ◽  
2021 ◽  
Vol 11 (7) ◽  
pp. 3834-3842
Author(s):  
Khalid A. M. Attia ◽  
Ahmad A. Mohamad ◽  
Mohamed S. Emara ◽  
Ahmed M. Abdel-Raoof ◽  
Mohamed A. Hasan ◽  
...  
Keyword(s):  
Optimal Design ◽  
Quantitative Determination ◽  
Degradation Product ◽  
Six Sigma ◽  
Lean Six Sigma ◽  
Synchronous Fluorescence ◽  
Second Derivative ◽  
Fluorescence Determination ◽  
Spectrofluorimetric Method

In this work, the quantitative determination of an erectile dysfunctional drug avanafil in the presence of its acid-induced degradation product was achieved via the application of a pre-optimized novel spectrofluorimetric method.

Systematic Approach to Measuring ILI Tool Performance

2014 ◽  
Author(s):  
Sean Keane ◽  
Karmun Cheng ◽  
Kaitlyn Korol
Keyword(s):  
Performance Measurement ◽  
Performance Measures ◽  
New Technologies ◽  
Efficient Reduction ◽  
Tool Performance ◽  
Typical Performance ◽  
Substantial Investment ◽  
Integrity Management ◽  
Insight Into

In-line inspection (ILI) tools play an important role within integrity management and substantial investment is made to continuously advance performance of the existing technologies and, where necessary, to develop new technologies. Performance measurement is typically focused for the purpose of understanding the measured performance in relation to the ILI vendor specification and for the determination of residual uncertainty regarding pipeline integrity. These performance measures may not provide the necessary insight into what type of investment into a technology is necessary to further reduce residual uncertainty regarding pipeline integrity, and beyond that, what investment, as an operator, results in an effective and efficient reduction in uncertainty. The paper proposes a reliability based approach for investigating uncertainty associated with ultrasonic crack ILI technology for the purpose of identifying efficient investment into the technology that results in an effective and measurable improvement. Typical performance measures and novel performance measurement methods are presented and reviewed with respect to what information they can provide to assist in investment decisions. Finally, general observations are made regarding Enbridge’s experience using ultrasonic crack ILI technology and areas currently being investigated.

Perbaikan Kualitas Produk Batu Bata Merah Dengan Metode Six Sigma-Dmaic (Studi Kasus Cv. Ghatan Fatahillah Karawang)

UNISTEK ◽  
2021 ◽  
Vol 8 (1) ◽  
pp. 6-10
Author(s):  
Egar Naufal Ari Satya ◽  
Wahyudin Wahyudin
Keyword(s):  
Quality Control ◽  
Customer Satisfaction ◽  
Six Sigma ◽  
Quality Standards ◽  
Research Results ◽  
Machine Performance ◽  
Fishbone Diagram ◽  
And Control ◽  
Dmaic Method

Abstrak. Dunia industri yang semakin berkembang akan mengakibatkan banyaknya persaingan. Perus-ahaan yang dapat bersaing adalah perusahaan yang dapat menjaga  kualitas produknya dengan baik sehingga dapat memenuhi kepuasan konsumen. Maka dari itu diperlukan pengendalian kualitas. Penelitian ini difokuskan pada penurunan cacat pada produk batu bata merah di CV. Ghatan Fatahillah dengan metode Six Sigma-DMAIC (Define, Measure, Analyze, Improve, dan Control). Dari hasil penelitian didapatkan DPMO sebesar 36.212 dengan nilai sigma 3,29. Jenis cacat yang paling sering terjadi pada batu bata merah yaitu pecah/patah yaitu sebesar 4.327 atau 59,81% dari total keseluruhan produk yang cacat.  Hasil dari tahap analyze dengan fishbone diagram, ditetapkan penyebab dari pecah/cacat, yaitu: pekerja kurang paham standar kualitas, tidak adanya pemeriksaan produk, pekerja kurang paham prosedur kerja, kinerja mesin tidak stabil, pekerja kurang teliti,  jumlah penggilingan tidak menentu, dan komposisi batu bata tidak menentu. Maka perlu dilakukan usulan perbaikan agar dapat mengurangi jumlah produk yang cacat pada batu bata merah. Kata kunci: DMAIC, DPMO, Pengendalian Kualitas, Six Sigma Abstract. The growing industrial world will result in a lot of competition. Companies that can compete are companies that can maintain the quality of their products well so that they can meet customer satisfaction. Therefore, quality control is needed. This research is focused on reducing defects in red brick products at CV. Ghatan Fatahillah with the Six Sigma-DMAIC method (Define, Measure, Analyze, Improve, and Control). From the research results obtained DPMO of 36,212 with a sigma value of 3.29. The type of defect that most often occurs in red bricks is broken / broken, which is 4,327 or 59.81% of the total defective products. The results of the Analyze stage with the fishbone diagram showed that the causes of breakage / defects were determined, namely: workers do not understand quality standards, lack of product inspection, workers do not understand work procedures, unstable machine performance, workers are not careful, the number of mills is erratic, and composition erratic bricks. So it is necessary to make improvement proposals in order to reduce the number of defective products in red bricks. Keywords: DMAIC, DPMO, Quality Control, Six Sigma

scholarly journals PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN NASABAH SMS BANKING PADA BANK NAGARI CABANG PEMBANTU RSUP DR M DJAMIL PADANG

2019 ◽  
Author(s):  
David Suryanto ◽  
Nazaruddin Aziz
Keyword(s):  
Quality Of Service ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Total Population

This study examines the effect of service quality on customer satisfaction SMS Banking Bank Nagari Capem Dr.M.Djamil Hospital Padang. Quality of service in this research consists of 5 dimensions of tangible, reliability, responsiveness, assurance, empathy. The total population of this study as many as 391 people while the determination of samples in the study using this slovin formula and obtained a sample of 198 people. The results showed that the tangible. reliability responsiveness, no effect on customer satisfaction SMS Banking. Assurance and Emphaty affect the satisfaction of SMS Banking customers.

scholarly journals ASSESSMENT SALES RATIO, SUATU ALAT PENGUKUR KINERJA PENETAPAN NPOP (Studi di Desa Ambarketawang, Sleman)

2016 ◽  
Vol 2 (1) ◽  
pp. 102
Author(s):  
Asih Retno Dewi
Keyword(s):  
Performance Measurement ◽  
Market Value ◽  
Land Market ◽  
Analysis Tool ◽  
Value Assessment ◽  
Property Market

Abstract: Performance measurement in determining the Tax Object Acquisition Value as the basis for the imposition of duties onAcquisition of Land and Building Rights is conducted by analysis tool using assessment sales ratio (ASR). ASR analysis aims todetermine the level of conformity of Tax Object Acquisition Value (NPOP) to land market value to determine whether Tax ObjectAcquisition Value is in proportion, experienced under assessment, or over- assessment. Moreover, this technique also aims tomeasure diversity (variability) to account the level of fairness of Tax Object Acquisition Value as the bases of Duty on Acquisitionof Land and Building Rights (BPHTB). The results shows that the determination of Tax Object Acquisition Value as the bases todetermine BPHTB in Ambarketawang is lower compared to its property market value (under-assessment occurred). The variabilityon the determination of Tax Object Sales Value NPOP as the bases to determine BPHTB in Ambarketawang village is high, impliesthat it does not indicate good uniformity.Keywords: Tax Object Acquisition Value, Property Market Value, Assessment Sales RatioIntisari: Pengukuran kinerja dalam penetapan Nilai Perolehan Objek Pajak (NPOP) sebagai dasar pengenaan Bea Perolehan Hakatas Tanah dan Bangunan (BPHTB) dilakukan dengan alat analisis assessment sales ratio(ASR). Analisis ASR bertujuan untukmengetahui tingkat kesesuaian NPOP terhadap nilai pasar tanah apakah dalam penetapan NPOP sudah proporsional, terjadi underassessment, atau over assessment. Selain itu, juga bertujuan untuk mengukur keberagaman (variabilitas) NPOP sehingga diketahuitingkat keadilan penetapan NPOP sebagai dasar pengenaan BPHTB. Hasil penelitian menunjukkan bahwa penetapan NPOP sebagaidasar pengenaan BPHTB di Desa Ambarketawang masih relatif rendah dibandingkan dengan nilai pasar tanahnya (terjadiunderassessment).Tingkat keberagaman dalam penetapan NJOP sebagai dasar penentuan BPHTB di Desa Ambarketawang sangattinggi atau tidak menunjukkan keseragaman yang baik.Kata kunci: NPOP, Nilai Pasar Tanah, Assessment Sales Ratio

scholarly journals MENGKAJI KEPUASAN DAN LOYALITAS KONSUMEN SUSU BUBUK TINGGI KALSIUM DENGAN PENDEKATAN MULTI-ATRIBUT

2018 ◽  
Vol 10 (3) ◽  
pp. 16
Author(s):  
Amam Rafael ◽  
Pradiptya Ayu Harsita
Keyword(s):  
Data Analysis ◽  
Linear Regression ◽  
Customer Satisfaction ◽  
Milk Powder ◽  
Sampling Technique ◽  
Consumer Loyalty ◽  
High Calcium ◽  
Multistage Sampling ◽  
Customer Satisfaction And Loyalty

Constumer satisfaction and loyalty is one indicator of marketing success. This study aimed to analyze the level of customer satisfaction and loyalty milk powder with high calcium by attributes attached to high calcium milk powder products. Milk powder used as the object of the research was Anlene milk powder and Hilo milk powder. Attributes used in the study are: brand, flavour, label, price, and promotion. Determination of the sample using multistage sampling technique. The data analysis used is multiple linear regression. The results showed that milk powder Anlene attributes that affect customer satisfaction is a flavor of (0,001), price (0,018), and promotion (0,023), while milk powder Hilo attributes that affect customer satisfaction is the brand (0,024) and the label (0,015). Anlene milk powder attributes that influence consumer loyalty is priced at 0,017, while the milk powder Hilo attributes that influence consumer loyalty is the brand of 0,021.

scholarly journals Analisis Perbaikan Proses Shipping Kursi Mobil Dalam Upaya Mengurangi Frekuensi Terjadinya Delay Delivery

2019 ◽  
Vol 4 (1) ◽  
pp. 1
Author(s):  
M Yani Syafei ◽  
Andi Muhamad Yusuf
Keyword(s):  
Customer Satisfaction ◽  
Production Process ◽  
Six Sigma ◽  
Automotive Sector ◽  
Roller Conveyor ◽  
Car Seats ◽  
Temporary Storage ◽  
Moving Base ◽  
A Company

PT. FSI is a company engaged in the automotive sector. Increased demand and efforts to meet customer satisfaction, then encouraging companies to continue to make various improvements including the shipping department, which is to facilitate the delivery of products to customers. One of the causes of the delay in the delivery of products to customers (delay delivery) is that there is a problem in the pre-delivery process, namely the storage conveyor machine. A storage conveyor machine is a machine that connects from the results of the production process to the temporary storage of goods which are then put into trucks to be sent to consumers.<br />The objective achieved in this study was to analyze the causes of the delay delivery in the process of shipping car seats on conveyor storage machines and make improvements to reduce the jammed base pallet frequency on the storage conveyor machine using the six sigma method. Based on the results of the research and analysis that have been carried out, it turns out that the case of the jammed base pallet on the conveyor storage machine is the cause of delay delivery to the customer and then make improvement to overcome or reduce the frequency of jammed base pallet problems on the storage conveyor machine by adding sponges to the shaft roller conveyor. The addition of sponge rolls is intended to increase power when moving base pallet between stations.

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