scholarly journals Examining the impact of electronic supply chain management processes on customer satisfaction: A literature review

2016 ◽  
Vol 12 (3) ◽  
pp. 141-163
Author(s):  
Mohammed Dawood Shamout
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Customer Satisfaction ◽  
Literature Review ◽  
Chain Management ◽  
Management Processes ◽  
The Impact

Management and Organization in Transportation and Logistics

2020 ◽  
pp. 224-235
Author(s):  
Nilüfer Rüzgar
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Customer Satisfaction ◽  
Literature Review ◽  
Service Delivery ◽  
Business Environment ◽  
Point Of View ◽  
Art And Science ◽  
Chain Management ◽  
Organizational Activities

In today's business environment, in which organizations try to outpace their rivals, the power of management and organization come into prominence. Management, as an art and science, constitutes great importance in terms of creating sustainability in the organizations, and sustainability acts as an important agent for being successful in the competition. Especially supply chain management is evaluated to be among the most crucial organizational activities, which needs to be heavily focused on, in order to create customer satisfaction in the process of product and/or service delivery. Furthermore, as it is known, supply chain management is the key element of transportation and logistics. This chapter scrutinizes the importance of management and organization in transportation and logistics. With this purpose, a literature review presents the study both in a historical and contemporary point of view.

scholarly journals Data analytics in supply chain management

2020 ◽  
Author(s):  
Hendro Wicaksono
Keyword(s):  
Big Data ◽  
Supply Chain ◽  
Supply Chain Management ◽  
Data Analytics ◽  
Industrial Revolution ◽  
Demand Forecasting ◽  
Chain Management ◽  
Strategic Sourcing ◽  
Management Processes ◽  
The Impact

The presentation discussed the impact of the technologies related to the 4th industrial revolution on big data. The 4th industrial revolution ecosystem is characterized by the presence of smart PPR (Product, Process, and Resource) who generates data. It transforms the product-based business model to product-data-driven service model. Big data also exist due to the digital transformation of supply chain management processes. Data analytics and machine learning can improve the supply chain management processes, such as demand forecasting, production, strategic sourcing, etc. Finally, the presentation gives some examples of the application of data analytics in real companies.

Supply chain management 4.0: a literature review and research framework

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Kamar Zekhnini ◽  
Anass Cherrafi ◽  
Imane Bouhaddou ◽  
Youssef Benghabrit ◽  
Jose Arturo Garza-Reyes
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Literature Review ◽  
Bibliometric Analysis ◽  
State Of The Art ◽  
Future Research ◽  
Subject Field ◽  
Chain Management ◽  
Content Type ◽  
The Impact

PurposeThis article presents a review of the existing state-of-the-art literature concerning Supply Chain Management 4.0 (SCM 4.0) and identifies and evaluates the relationship between digital technologies and Supply Chain Management.Design/methodology/approachA literature review of state-of-the-art publications in the subject field and a bibliometric analysis were conducted.FindingsThe paper identifies the impact of novel technologies on the different supply chain processes. Furthermore, the paper develops a roadmap framework for future research and practice.Practical implicationsThe proposed work is useful for both academics and practitioners as it outlines the pillar components for every supply chain transformation. It also proposes a range of research questions that can be used as a base to guide the future research direction of the field.Originality/valueThis paper presents a novel and original literature review-based study on SCM4.0 as no comprehensive review is available where bibliometric analysis, motivations, barriers and technologies' impact on different SC processes have been considered.

The Impact of Supply Chain Management on Organizational Performance and Customer Satisfaction

2018 ◽  
Vol 17 (3) ◽  
pp. 562-569
Author(s):  
Hamid Babaei Meybodi ◽  
Seyed Hamid Emadi ◽  
Tina Roostapisheh ◽  
Haniyeh Ghiyasvand Mohammadkha
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Customer Satisfaction ◽  
Organizational Performance ◽  
Chain Management ◽  
The Impact

scholarly journals Servant and transformational leadership: a supply chain management perspective

2020 ◽  
Vol 10 (2) ◽  
pp. 38-49
Author(s):  
Thomas Nichols ◽  
Trisha D. Anderson ◽  
Rod Erakovich
Keyword(s):  
Transformational Leadership ◽  
Supply Chain ◽  
Supply Chain Management ◽  
Customer Satisfaction ◽  
Servant Leadership ◽  
Employee Engagement ◽  
Leadership Style ◽  
Chain Management ◽  
Management Perspective ◽  
The Impact

We examine the association between leadership style (transformational and servant) and the type of supply chain (efficient or responsive) and the impact of employee engagement on customer satisfaction. We propose a model for examining the influence of transformational and servant leadership on the efficient and responsive type supply chains. We present 7 propositions and present a novel view of leadership by viewing it through the lens of contextual leadership theory in which the context is defined by the type of supply chain, effective or responsive. While both transformational and servant leadership are viewed as positive, even normative, forms of leadership, we have found that the efficacy of each type of leadership can be influenced by the context in which they operate and especially in supply chain environments.

scholarly journals Mapping domain characteristics influencing Analytics initiatives: The example of Supply Chain Analytics

2020 ◽  
Vol 13 (1) ◽  
pp. 56
Author(s):  
Tino Herden
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Success Factors ◽  
Research Collaboration ◽  
Future Research ◽  
Structured Interviews ◽  
Chain Management ◽  
Domain Specific ◽  
The Status ◽  
The Impact

Purpose: Analytics research is increasingly divided by the domains Analytics is applied to. Literature offers little understanding whether aspects such as success factors, barriers and management of Analytics must be investigated domain-specific, while the execution of Analytics initiatives is similar across domains and similar issues occur. This article investigates characteristics of the execution of Analytics initiatives that are distinct in domains and can guide future research collaboration and focus. The research was conducted on the example of Logistics and Supply Chain Management and the respective domain-specific Analytics subfield of Supply Chain Analytics. The field of Logistics and Supply Chain Management has been recognized as early adopter of Analytics but has retracted to a midfield position comparing different domains.Design/methodology/approach: This research uses Grounded Theory based on 12 semi-structured Interviews creating a map of domain characteristics based of the paradigm scheme of Strauss and Corbin.Findings: A total of 34 characteristics of Analytics initiatives that distinguish domains in the execution of initiatives were identified, which are mapped and explained. As a blueprint for further research, the domain-specifics of Logistics and Supply Chain Management are presented and discussed.Originality/value: The results of this research stimulates cross domain research on Analytics issues and prompt research on the identified characteristics with broader understanding of the impact on Analytics initiatives. The also describe the status-quo of Analytics. Further, results help managers control the environment of initiatives and design more successful initiatives.

scholarly journals Impact of Gender and Expatriation Choice on Career Paths in Supply Chain Management: Evidence from Master of Science Graduates

2021 ◽  
Vol 13 (12) ◽  
pp. 6907
Author(s):  
Salomée Ruel ◽  
Anicia Jaegler
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Career Paths ◽  
Gender Diversity ◽  
Career Progression ◽  
Relative Importance ◽  
Chain Management ◽  
Master Of Science ◽  
International Graduates ◽  
The Impact

Zinn et al. (2018) and Esper et al. (2020) call for more research on gender diversity in Supply Chain Management, and our study responds to that call. We analyze the career path of 1081 international graduates from a higher degree program in Supply Chain Management from 2000 to 2017 to assess the impact of gender and expatriation choice on hierarchical progression. We explore two variables that may affect graduates’ career paths, namely, their gender and their expatriation choices, and compare their relative importance. Our analysis shows that there were, on average, 33.5% women recruited in the MSc and that this has not significantly changed over the years. It also shows that gender significantly influences the number of years spent at each level in the career hierarchy and the level reached. Regarding expatriation choice, this variable has some significant impacts on career progression. Finally, statistics indicate that gender has a far greater influence on career progression than expatriation choice. Overall, this study proves the difficulties for women in enjoying the same career progression as men in the field of Supply Chain Management.

scholarly journals An Exploration of the Critical Risk Factors in Sustainable Telecom Services: An Analysis of Indian Telecom Industries

2021 ◽  
Vol 13 (2) ◽  
pp. 445
Author(s):  
Wen-Kuo Chen ◽  
Venkateswarlu Nalluri ◽  
Suresh Ma ◽  
Mei-Min Lin ◽  
Ching-Torng Lin
Keyword(s):  
Risk Factors ◽  
Supply Chain ◽  
Supply Chain Management ◽  
Service Providers ◽  
Telecommunications Industry ◽  
Sustainable Supply Chain ◽  
Chain Management ◽  
Sustainable Supply Chain Management ◽  
The Impact ◽  
The Relationship

Different sources of risk factors can occur in sustainable supply chain management due to its complex nature. The telecommunication service firm cannot implement multiple improvement practices altogether to overcome the risk factors with limited resources. The industries should evaluate the relationship between risk factors and explore the determinants of improvement measures. The purpose of the present study is to identify and analyze critical risk factors (CRFs) for enhancing sustainable supply chain management practices in the Indian telecommunication industry using interpretive structural modelling (ISM). Risk factors are identified through a literature survey, and then with the help of experts, nine CRFs are identified using a fuzzy Delphi method (FDM). The relationship among these CRFs has been analyzed using ISM, and the driving and the dependence power of those CRFs are analyzed. Results indicate that both “government policies (laws and regulations)” and “the impact of rapid change in technology” are independent or key factors that affect the sustainability of the telecommunications supply chain. In addition, results provide significant managerial implications, including enhanced sustainability, and the government should build justice, fairness, open laws, certainties, and regulations to prevent risk in the telecommunications industry supply chain; service providers should monitor the rapidly evolving technologies and focus on technical learning and organizational capacity development to overcome the impact of technological changes. The contribution of this study is using a novel approach to establish a hierarchical structural model for an effective understanding of CRFs relationships and to explore decisive risk factors that can help telecom service providers to better plan and design effective improvement strategies to enhance sustainability supply chain management.

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