Total quality management for social enterprise in the social service sector: a Dasomi Foundation case

2013 ◽  
Vol 14 (4) ◽  
pp. 27-51
Author(s):  
라준영
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Social Service ◽  
Social Enterprise ◽  
Service Sector ◽  
Total Quality ◽  
The Social ◽  
Social Service Sector

Total quality management and sustainability in the public service sector: the mediating effect of service innovation

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Ohoud Ali AlShehail ◽  
Mehmood Khan ◽  
Mian Ajmal
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Public Service ◽  
Service Sector ◽  
Service Innovation ◽  
Abu Dhabi ◽  
Total Quality ◽  
Content Type ◽  
The Public ◽  
Sustainability Performance

PurposeThis study aims to critically investigate the structural relationships between total quality management (TQM), service innovation and sustainability performance in the public service sector of the United Arab Emirates (UAE).Design/methodology/approachThe study employed an online survey to collect data from 400 employees working in eight selected UAE public service sector organisations located in Abu Dhabi. The collected data were analysed using structural equation modelling (SEM) to empirically examine whether TQM practices improve service innovation and, subsequently, sustainability performance in the UAE's public service sector.FindingsThe results show that TQM has a significant impact on service innovation and sustainability performance in the UAE's public service sector. Additionally, service innovation partially mediates the relationship between TQM and sustainability performance.Practical implicationsThe public service sector's TQM practices and service innovation in the UAE have a much greater impact on social and environmental sustainability than on economic sustainability performance. Adopting five dimensions of TQM (following the Abu Dhabi Award for Excellence in Government Performance [ADAEP] model) across the UAE's public organisations will enable government departments to deliver innovative services to its beneficiaries.Originality/valueThis study provides a substantial contribution by addressing the gaps in the literature. Very few studies have empirically investigated the possible association between TQM, service innovation and sustainability performance in public sector organisations, particularly in developing countries such as the UAE, where the increasing efforts in TQM practices are still in their emerging stages, mainly targeting innovative service offerings and sustainable performance.

scholarly journals NON-GOVERNMENTAL ORGANIZATIONS IN POLAND: THEIR ROLE AND SOURCES OF FINANCING

2020 ◽  
pp. 43-53
Author(s):  
Magdalena Dąbkowska-Dworniak
Keyword(s):  
Social Service ◽  
Service Sector ◽  
Governmental Organizations ◽  
Non Governmental Organizations ◽  
The Social ◽  
Commercial Organizations ◽  
Social Service Sector

Non-governmental organizations (NGOs) are institutions that belong most often to the social service sector, whose goals are to meet the specific needs of people that are not being met, or not being met adequately, by commercial organizations or state administrations. Such NGOs work to help citizens develop and to improve themselves and their life situations. This article presents an overview of the role played by NGOs in Poland and how they are funded.

scholarly journals Total Quality Management System and Organisation Performance: Mediating Effect of Organisational Learning in Nepali Service Sector

2019 ◽  
Vol 4 (1) ◽  
pp. 39-60
Author(s):  
Tina Rawal Saud
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Management System ◽  
Service Sector ◽  
Quality Management System ◽  
Mediating Effect ◽  
Significant Positive Effect ◽  
Total Quality ◽  
The Relationship ◽  
Positive Effect

The main objective of this study was to examine the effect of total quality management system (TQM) on organisation performance along with the mediating effect of organisation learning in Nepali Service sector. The relationship between the TQM system, organisation learning and organisation performance was examined using Pearson correlation coefficient and regression analysis was conducted to test the hypotheses. Data was collected from 240 respondents (i.e., 118 from the ISO certified and 122 from non-ISO certified organisations). The findings of this study suggested that total quality management system had a significant positive effect on organisation performance and organisation learning mediated the relationship between total quality management system and organisation performance. Out of the seven dimensions of the TQM system only top management support, workforce management, customer relations, supplier quality management and process flow management had a significant positive effect on organisation performance. The results of the independent sample t-test further confirmed the high level of organisation performance in ISO certified organisations.

scholarly journals Private sector in the social service sector of today's Russia: Challenges and development trends

2019 ◽  
Vol 17 (1) ◽  
pp. 103-120
Author(s):  
L.A. Meshcheryakova ◽  
◽  
V.V. Gorbunova ◽  
V.V. Brusneva ◽  
◽  
...  
Keyword(s):  
Private Sector ◽  
Social Service ◽  
Service Sector ◽  
Development Trends ◽  
The Social ◽  
Social Service Sector

“Everyday” Anti-Christian Violence

2020 ◽  
pp. 115-142
Author(s):  
Chad M. Bauman
Keyword(s):  
Social Service ◽  
Service Sector ◽  
Statistical Data ◽  
Social Resources ◽  
Economic Interests ◽  
Colonial Era ◽  
High Involvement ◽  
The Social ◽  
Carry Over ◽  
Social Service Sector

This chapter provides statistical data that support the notion that anti-Christian violence is more likely when Christians approach Hindus in their competitiveness for jobs and other social resources. It looks at the widespread and disproportionately high involvement of Christians in the social service sector, in which Christians comprise 2.5 to 5 percent of the Indian population. It also mentions non-Christians in India who find the significant Christian investment in social service impressive and admirable, describing it as a feather in the community's collective cap. The chapter discusses the Christian investment in social service as a carry-over from the colonial era that is suspected of being a ploy to advance Christian ideological, religious, and economic interests. It explores the economic explanation for Hindu–Christian conflict that is placed within a broader discussion of globalization and its effects in India.

Reconstructing the professional domain: Boundary work of professionals and volunteers in the context of social service reform

2016 ◽  
Vol 66 (3) ◽  
pp. 392-411 ◽  
Author(s):  
Marianne van Bochove ◽  
Evelien Tonkens ◽  
Loes Verplanke ◽  
Suzanne Roggeveen
Keyword(s):  
Social Service ◽  
Service Sector ◽  
Long Term Care ◽  
Boundary Work ◽  
Structural Characteristics ◽  
Domain Boundary ◽  
Term Care ◽  
The Social ◽  
Social Service Sector

Shifts from professionals to volunteers are observed across national contexts and in various types of public services, particularly in long-term care and social work. This article examines how professionals and volunteers in the Netherlands perform boundary work to construct, maintain and dissolve boundaries between them in the context of social service reform. Two types of boundary work were found: demarcation work and welcoming work. Demarcation work relates to a situation where differences in knowledge, authority and reliability between professionals and volunteers are emphasised. Welcoming work involves the efforts of professionals to welcome specific volunteers to their professional domain. This study examines the implications of the second type of boundary work for structural characteristics of the social service sector. It concludes that although welcoming work can lead to deprofessionalisation, it can also promote the professionalisation of nurses and social workers.

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